Support Board
Date/Time: Sat, 23 Nov 2024 17:54:20 +0000
Chart lag, trading data disconnections, unable to modify orders, order overfills
View Count: 793
| [2024-07-14 15:28:05] |
| skyfly93 - Posts: 34 |
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I'm seeking support/clarity for why the issues below keep happening and how to fix them. Background: I use Apex Trader Funding and Rithmic Trade Data Connection with Sierra Chart. I have 500 mbs internet speed, connect my PC direct to internet modem, and have top spec PC with good NVIDIA graphic card, 64 gbs RAM, and 2TB SSD. Issues: Whenever there is increased volatility and/or volume coming into ES and NQ, I experience significant chart lag, trading data disconnections, unable to modify orders, erroneous order overfills, failed order modifications, non-responsive orders, trading server did not acknowledge new order, and other related errors. See attached Trader Service Log and Message Log from Thursday 7/11 and Friday 7/12/2024. Apex support adamantly states these are issues stemming from my chart platform service meanwhile I advocate that it's Rithmic related issues. Why is this happening and what could be done to fix it? Copy pasting some of the different Trade Service Log errors as a quick summary, have anonymized my account number: 2024-07-11 08:44:47.750 | Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 107752. Service Order ID: 1605036644. Symbol: MNQU4.CME. Account: APEX-XXXXX-91 * 2024-07-11 08:52:21.631 | Notice - An overfill UpdateOrder call has occurred. Overfill Quantity: 32766. Total filled quantity: 1. Order quantity: 1 | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-91 | InternalOrderID: 107895 | ServiceOrderID: 1605090271 | Current Status: Filled * 2024-07-11 09:35:59.555 | Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' * | Number times message added: 2 2024-07-11 09:36:56.569 | Requesting order status for non-responsive order. Time since last action: 56.8 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-83 | InternalOrderID: 109926 | Current Status: Order Sent * 2024-07-11 09:37:16.840 | Requesting order status for non-responsive order. Time since last action: 62.8 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-90 | InternalOrderID: 109816 | Current Status: Order Sent * 2024-07-11 09:37:26.744 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 109671. Service Order ID: (none). Symbol: MNQU4.CME. Account: APEX-30791-91 * 2024-07-11 09:38:07.587 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-XXXXX-83. Start date-time UTC: 2024-03-09 16:38:07 2024-07-11 09:38:07.596 | Trading server did not acknowledge new order | Symbol: MESU4.CME | TradeAccount: APEX-XXXXX-91 | InternalOrderID: 109941 | Current Status: Order Sent * 2024-07-11 09:41:03.253 | Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 110139. Service Order ID: (none). Symbol: MESU4.CME. Account: APEX-XXXXX-86 * 2024-07-11 09:44:01.229 | Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' * | Number times message added: 2 2024-07-11 09:45:00.752 | Requesting order status for non-responsive order. Time since last action: 60.3 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-30791-83 | InternalOrderID: 110464 | Current Status: Order Sent * 2024-07-11 09:45:18.462 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-07-11 09:45:26.039 | Trading server did not acknowledge new order | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-83 | InternalOrderID: 110464 | Current Status: Order Sent * 2024-07-11 09:45:26.040 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-XXXXX-90. Start date-time UTC: 2024-03-09 16:45:26 Date Time Of Last Edit: 2024-07-17 01:50:48
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Private File Private File Private File |
| [2024-07-14 18:05:02] |
| Sierra_Chart Engineering - Posts: 17150 |
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First thing to do is install another installation of Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Set it according to the below instructions: And see if you have any data feed issues in that instance. To access historical and streaming market data independent from your Trading service. Follow these instructions.
Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-14 21:14:14] |
| skyfly93 - Posts: 34 |
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OK I've set up another installation of Sierra Chart with the Data/Trade service settings set to SC Data-All Services. With this Data/Trade service, I'm unable to take trades in it because my Apex Rithmic accounts do not show up. The main issues I'm trying to solve are documented in the Trade Service Log, which I attached, and I had copy pasted the different errors I'm getting which are more related to order entry and management, failed modifications, disconnecting from trading service and then reconnecting, overfill errors, trade order error and timing out, requesting order status for non-responsive order which can take up to 62+ seconds of time out, and etc. 2024-07-11 08:44:47.750 | Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 107752. Service Order ID: 1605036644. Symbol: MNQU4.CME. Account: APEX-XXXXX-91 * 2024-07-11 08:52:21.631 | Notice - An overfill UpdateOrder call has occurred. Overfill Quantity: 32766. Total filled quantity: 1. Order quantity: 1 | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-91 | InternalOrderID: 107895 | ServiceOrderID: 1605090271 | Current Status: Filled * 2024-07-11 09:35:59.555 | Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' * | Number times message added: 2 2024-07-11 09:36:56.569 | Requesting order status for non-responsive order. Time since last action: 56.8 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-83 | InternalOrderID: 109926 | Current Status: Order Sent * 2024-07-11 09:37:16.840 | Requesting order status for non-responsive order. Time since last action: 62.8 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-90 | InternalOrderID: 109816 | Current Status: Order Sent * 2024-07-11 09:37:26.744 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 109671. Service Order ID: (none). Symbol: MNQU4.CME. Account: APEX-30791-91 * 2024-07-11 09:38:07.587 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-XXXXX-83. Start date-time UTC: 2024-03-09 16:38:07 2024-07-11 09:38:07.596 | Trading server did not acknowledge new order | Symbol: MESU4.CME | TradeAccount: APEX-XXXXX-91 | InternalOrderID: 109941 | Current Status: Order Sent * 2024-07-11 09:41:03.253 | Order modification failed (InternalOrderID) | Unable to modify order because it is no longer working. Internal Order ID: 110139. Service Order ID: (none). Symbol: MESU4.CME. Account: APEX-XXXXX-86 * 2024-07-11 09:44:01.229 | Not connected to the Trading service. Select 'File >> Connect to Data Feed' to connect. You may need to reconnect with 'File >> Disconnect' and 'File >> Connect to Data Feed' * | Number times message added: 2 2024-07-11 09:45:00.752 | Requesting order status for non-responsive order. Time since last action: 60.3 seconds | Symbol: MNQU4.CME | TradeAccount: APEX-30791-83 | InternalOrderID: 110464 | Current Status: Order Sent * 2024-07-11 09:45:18.462 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-07-11 09:45:26.039 | Trading server did not acknowledge new order | Symbol: MNQU4.CME | TradeAccount: APEX-XXXXX-83 | InternalOrderID: 110464 | Current Status: Order Sent * 2024-07-11 09:45:26.040 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-XXXXX-90. Start date-time UTC: 2024-03-09 16:45:26 When you say "see if you have any data feed issues in that instance" what exactly should I be observing? The issues I mentioned typically occur when volatility and or volume pick up, but not referring to news event. The two documented times that it happened last week was on July 11 between 8 am - 9:51 am PST and July 12 between 10:37 am - 12:43 pm PST, both times you can see had volatility increase on ES and NQ. |
| [2024-07-15 14:26:59] |
| Sierra_Chart Engineering - Posts: 17150 |
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Yes this is correct: With this Data/Trade service, I'm unable to take trades in it because my Apex Rithmic accounts do not show up.
The idea is to see if you have If you have any market data lag in that instance. If so we will see how to help with that. We cannot help with any Rithmic connectivity issues or server issues. The order timeout is about 60 seconds. This indicates, the trading server has not responded to an order submission, modification or cancellation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-17 01:44:01] |
| skyfly93 - Posts: 34 |
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Hello, I was just long 20 contracts of MGC with limit sell orders above 2480 when all of a sudden at 2024.07.16 18:19:58 PST my chart froze and I got notification from Trade Message Log of the below. The next thing I see after the chart connected back again, is my position closed around 2478 (due to automatic stop orders) and then immediately MGC is trading back above 2480. The issue was from 18:19:58 to 18:20:46 PST, which is documented in the log. Rithmic, who is my usual suspect for any data connection issues, wasn't mentioned in the Message Log so trying to understand what's going on. I have attached the Trade Message Log and Trade Service Log for your review. Please help me understand what happened, why this is happening, and how to fix it? Some the message log entries during the connection issue 2024-07-16 18:19:58.327 | Denali Data Feed | Server has requested a logoff. Reason: Server is stopping. 2024-07-16 18:19:58.327 | Denali Data Feed | Disconnected from the server. 2024-07-16 18:19:58.327 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-07-16 18:19:58.424 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-07-16 18:19:58.327 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-07-16 18:19:58.327 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-07-16 18:19:58.424 | DTC Client socket (3) | Socket gracefully closed by remote side. Date Time Of Last Edit: 2024-07-17 02:20:49
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 2024.07.16 Trade Service Log.txt - Attached On 2024-07-17 01:36:14 UTC - Size: 1.25 KB - 124 views 2024.07.16 Trade Message Log.txt - Attached On 2024-07-17 01:36:19 UTC - Size: 42.05 KB - 125 views |
| [2024-07-17 02:17:51] |
| Sierra_Chart Engineering - Posts: 17150 |
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There was a server update that we were doing this evening, but you were connected to the next available server. You were reconnected back within four seconds: 2024-07-16 18:20:02.434 | Denali Data Feed | Successfully connected. This under no conditions at all affects order fills. Not at all. What you say here cannot possibly be true: with limit sell orders above 2480
my position closed around 2478 The data feed has no effect at all on order fills. It is totally unrelated. And you cannot have a sell limit order, at 2480 then have a fill at 2478. That does not happen. For further help contact the exchange with the exchange order ID. Or your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 02:18:38
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| [2024-07-17 21:14:52] |
| skyfly93 - Posts: 34 |
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Please see attached screen record when it got very laggy which happened today around 11:45 am - 12:20 pm PST. I started recording around 11:54:51 PST, and was in a long position. My screen record wasn't able to catch it but I had run an internet speed test while this was happening and my speed came out to 400-500 mbs and task manager showed Sierra Chart was occupying 15-17% of CPU, which is normal. This has started happening recently, and it seems like it's whenever volatility picks up in the market. I've experienced something similar like this on 7/11, 7/12, 7/16, and today 7/17. I have the Clock study running (ORANGE BOX) in the top middle of the screen and this would be the easiest way for you to see the delay happening. Whenever the chart stops, the clock stops, and when the chart updates, the clock time updates. After 12:33 pm PST, performance went back to normal with no lag. Date Time Of Last Edit: 2024-07-17 21:28:06
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| 2024.07.17 HEAVY LAG.mp4 - Attached On 2024-07-17 21:05:38 UTC - Size: 11.52 MB - 128 views |
| [2024-07-18 22:37:38] |
| Sierra_Chart Engineering - Posts: 17150 |
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An Internet speed test itself is going to cause a lag with market data because that is consuming the available bandwidth. We see you are in California. Try using this server for market data: DS13.SierraCharts.com Set this setting to that: Sierra Chart Server Settings: CME Exchange Data Feed Server Address and Port Override (Global Settings >> Sierra Chart Server Settings >> General >> Special) See if that helps. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-30 14:31:32] |
| skyfly93 - Posts: 34 |
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I've set the server to DS13.SierraCharts.com, but unfortunately I'm still seemingly having intermittent lag and connection issues. Currently experiencing the same thing as my recorded video in the prior post since today 7/30/24 7:20 am PST to the time of this post. Additionally, I uploaded another video that documents this issue clearly. You only need to watch the first 30 seconds to 1 minute to see the significant lag on chart update, evidenced by the clock, and lag on modifying my orders. Again, this only happens whenever volatility picks up in the markets. This latest video recorded today 7/30 between 8:05 - 8:07 am pst, but the issue had already been ongoing. Date Time Of Last Edit: 2024-07-30 15:47:19
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| 2024-07-30 08-05-07 Heavy Lag.mkv - Attached On 2024-07-30 15:13:24 UTC - Size: 15.06 MB - 122 views |
| [2024-07-31 13:49:58] |
| Sierra_Chart Engineering - Posts: 17150 |
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Therefore, stop using DS13.SierraCharts.com. We do not think this is a network connectivity issue. Instead refer to: Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-31 13:50:32
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| [2024-07-31 15:34:55] |
| skyfly93 - Posts: 34 |
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I've followed all the steps in the "Improving Performance" page. I hope that is a permanent fix, but I have my doubts since this issue only randomly happens whenever volatility increases in the markets. I have mainly observed it when I'm in a trade in MNQ, and the entire Sierra Chart application starts to be laggy, not just the chart. What should I use to replace DS13.SierraCharts.com? Do you have any thoughts/theories as to why this would happen? This issue is hard for me to pinpoint because it doesn't happen consistently day to day, just when the markets (typically NQ) are selling off hard and I'm in a trade. If I continue to experience this issue, can I receive further help or have someone take a look at my system logs? Date Time Of Last Edit: 2024-07-31 15:35:27
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| [2024-07-31 19:33:48] |
| skyfly93 - Posts: 34 |
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Unfortunately, I'm still experiencing the issue. Was in a trade today from 12:20 pm PST to 12:24 pm PST, and chart, platform, extremely laggy. Can barely manage orders.
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| [2024-07-31 20:24:39] |
| Sierra_Chart Engineering - Posts: 17150 |
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Check your system for Security software which is causing a performance issue: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.8 - Antivirus/Anti-Malware Software Also go through everything here: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Nothing keep it blank: What should I use to replace DS13.SierraCharts.com?
It is not relevant to the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-08-05 08:41:34] |
| skyfly93 - Posts: 34 |
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I have read through all the documentation and made the following adjustments below. I tried to implement any adjustment that seemed relevant and new. Other performance best practices for example, using sub instances, putting SC on a dedicated SSD, reducing days to load, using denali data feed, using server-side order support, and etc. are stuff I've already been doing. 1. Exempted Sierra Chart folder from all antivirus/malware scanning 2. Updated global chart update speed to 1000 ms 3. Updated Intraday Data Storage Time Unit from 1 tick to 1 second 4. Deleted all trade activity log files 5. Set SierraChart_64.exe to Above Normal process priority 6. Reduced number of Stored Time and Sales Records from 4000 to 1000 I will report back if I'm still having issues or no more lag. I'm optimistic for these adjustments, but also not sure if they will solve it as the issue I've been experiencing is intermittent and mainly occurs when ES/NQ sells off with increased volatility. |
| [2024-08-08 17:46:12] |
| skyfly93 - Posts: 34 |
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Hello, I am still experiencing this heavy lag issue and have determined that it only happens when I'm in a position, mainly in MNQ. But it doesn't happen every time I am in a trade, but it is happening intermittently, as evidenced in this thread. I have screen recorded the lag, please notice the clock, how fast my mouse moves and clicks but the delay in response from Sierra Chart, and then finally once I close the position, which also has a visible lag from when I press Flatten to when the position actually closes, see how once the position is closed then Sierra Chart runs fine again. Can you please advise/help me troubleshoot? Timestamps: 1. Notice how the clock updates intermittently: stuck at 10:33:20, 10:33:24, 10:33:28, and etc. 2. At 30-45 seconds, notice how slow the trade activity log scroll responds so slowly 3. At 1:10 seconds, notice how slow it takes to modify one of my attached sell limit orders 4. At 1:20 seconds, notice how slow it takes to modify my attached stop orders 5. At 1:29 seconds, notice how slow it takes for the Flatten button to execute, which it finally executed at 1:35 seconds, 6 second delay! 6. at 2:00 minute mark, notice how once after the position has closed, Sierra Chart is running normal again Date Time Of Last Edit: 2024-08-09 01:43:39
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| 2024-08-08 Heavy Lag when in position.mkv - Attached On 2024-08-08 17:40:36 UTC - Size: 42.18 MB - 95 views Attachment Deleted. |
| [2024-08-09 16:27:39] |
| skyfly93 - Posts: 34 |
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Additionally, I have observed that these issues seem to occur mainly with MNQ and MES. I have uploaded another screen record where I am in 2 trades, short in MNQ and long in MGC. My position in MGC is much larger than MNQ. I first started my position in MGC, and noticed sierra was running fine, and as an experiment added a short MNQ and immediately the platform started to lag. From the beginning of the video you can see how laggy, slow, unresponsive the platform is while I am in both positions. But once I flatten the MNQ position at the 47 second mark in the video, the clock goes back to counting every second and the responsiveness of the platform goes back to normal. This has bewildered me. I did this as a test to observe if I'm experiencing this issue with all symbols or mainly MNQ and MES, and this has confirmed it seems to be related to those symbols, but I don't know why. All of the charts have the same settings, there is nothing "funky" I can think of or seen in my settings. Can you please advise on my prior and latest message? Thank you. Date Time Of Last Edit: 2024-08-09 16:36:10
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| 2024-08-09 09-03-37 Heavy Lag in MNQ but not MGC.mkv - Attached On 2024-08-09 16:23:54 UTC - Size: 19.49 MB - 109 views |
| [2024-08-09 18:01:17] |
| User907968 - Posts: 823 |
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task manager showed Sierra Chart was occupying 15-17% of CPU, which is normal
15-17% of one core or of the total CPU? Are you maxing out on the cores running Sierra Chart? |
| [2024-08-09 18:10:46] |
| skyfly93 - Posts: 34 |
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it ranges between 12-17% of total CPU.
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| [2024-08-09 18:31:42] |
| User907968 - Posts: 823 |
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it ranges between 12-17% of total CPU.
Ok, so are you maxing out on the core(s) running Sierra Chart? At 12-17% of total CPU it seems probable. |
| [2024-08-09 18:37:03] |
| skyfly93 - Posts: 34 |
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I don't know if I'm maxing out on the cores running Sierra Chart, but if this was a PC issue, which I'm interpreting you're implying, then I would assume I should ALWAYS be having this issue. That is not the case. Per my last message to Sierra, I've observed now that the system gets very laggy when I'm in a position in MNQ (which is also what I mainly trade). Also, unfortunately, I am using Rithmic for trade execution as I am trading across 18 funded accounts and copy trade them with the micros. I use denali data feed though. |
| [2024-08-09 19:25:09] |
| Sierra_Chart Engineering - Posts: 17150 |
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We cannot provide any further help. We have given you all of the information. These are the relevant help topics: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often Chart Trading and the Chart DOM: Improving Performance Of Chart / Trade DOM At this point it is up to you to resolve the issue either with computer hardware upgrades, or removing software which is interfering and we have no idea what, or following the instructions linked above to improve performance. We cannot spend any further time on this. This matter is considered closed from our side and we will not be responding further. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-08-09 19:25:22
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| [2024-08-09 19:36:51] |
| skyfly93 - Posts: 34 |
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I have provided so much documentation to receive help. Have you even looked at the videos I provided, or followed my reasoning? I'm very frustrated with this response, since you've just provided me articles that I've already read through, confirmed I made changes above, confirmed that my hardware is EXCELLENT, and feel that you didn't even look at my attachments or videos. You just read the title and dropped in the relevant article. I just paid for 6 more months which is set to renew on 8/14, but if this is the level of support I'll receive in response to the level of effort I'm putting in to troubleshoot and resolve, then I'd rather not continue to use Sierra Chart. |
| [2024-08-10 07:58:03] |
| User907968 - Posts: 823 |
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I don't know if I'm maxing out on the cores running Sierra Chart
Well surely it would be sensible to at least check and confirm either way, before disappearing down the rabbit hole.then I would assume I should ALWAYS be having this issue.
Not at all, if you are already running near to the limit then a small increase in CPU demand would be enough to max out the core (and cause the platform to lag), but otherwise everything would seem fine.When you use the crosshair / chart values tool for example, that adds to the load, more so when you use the global cursor. You said in an earlier post that you have a good NVIDIA gpu, have you enabled OpenGL in Sierra Chart? Graphics Settings: Use OpenGL for Chart Graphics (Global Settings >> Graphics Settings >> Other) What is you chart update interval set to (if not set to use global update interval)? What is the drawing time for each chart (Chart Setting -> Performance -> Chart Drawing Time in Milliseconds)? Date Time Of Last Edit: 2024-08-10 07:58:16
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| [2024-08-11 05:23:06] |
| User413206 - Posts: 26 |
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Sounds like a crappy ISP. Despite having Verizon FiOS and a 1G connection, there are times when I experience intermittent outages. A momentary outage will freeze your charts, because the data stream is disrupted. Initially, I thought it was the computer's memory and CPU being pegged. But, I noticed something peculiar-- when the trading platform would freeze, my Remote Desktop connection to another home computer would also break (I have multiple monitors). Then, that's when I learned it's wasn't my computer or trading platform. It was my crappy ISP. I hope this helps. Date Time Of Last Edit: 2024-08-11 15:04:05
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| [2024-08-11 13:45:17] |
| Sierra_Chart Engineering - Posts: 17150 |
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You also need to consider the processing speed of the router/network switch between the computer, and the ISP line. It may not have enough processing power to handle the number of packets. This is something that is not often thought about. But probably often it is not relevant. We do not think it is relevant here. But just mentioning it in relation to the prior post. It is something that we consider, for the networking gear for our servers. These are specifications which are very important. Throughput in megabytes, and also packets per second. These specifications also vary based on packet size. We also recommend disabling, hyperthreading on the CPUs. This makes analyzing core usage easier. And may give you a little more power per thread. We do not use hyperthreading on any of our servers. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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