Support Board

Date/Time: Fri, 18 Oct 2024 10:13:52 +0000

Post From: Chart lag, trading data disconnections, unable to modify orders, order overfills

[2024-07-17 02:17:51] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16657
There was a server update that we were doing this evening, but you were connected to the next available server. You were reconnected back within four seconds: 2024-07-16 18:20:02.434 \| Denali Data Feed \| Successfully connected. This under no conditions at all affects order fills. Not at all. What you say here cannot possibly be true: with limit sell orders above 2480 my position closed around 2478 The data feed has no effect at all on order fills. It is totally unrelated. And you cannot have a sell limit order, at 2480 then have a fill at 2478. That does not happen. For further help contact the exchange with the exchange order ID. Or your broker. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-07-17 02:18:38