Support Board

Date/Time: Fri, 18 Oct 2024 10:13:40 +0000

Post From: Chart lag, trading data disconnections, unable to modify orders, order overfills

[2024-07-14 18:05:02] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16657
First thing to do is install another installation of Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart Set it according to the below instructions: And see if you have any data feed issues in that instance. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing