Support Board
Date/Time: Sat, 23 Nov 2024 21:00:31 +0000
Post From: Chart lag, trading data disconnections, unable to modify orders, order overfills
| [2024-07-17 01:44:01] |
| skyfly93 - Posts: 34 |
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Hello, I was just long 20 contracts of MGC with limit sell orders above 2480 when all of a sudden at 2024.07.16 18:19:58 PST my chart froze and I got notification from Trade Message Log of the below. The next thing I see after the chart connected back again, is my position closed around 2478 (due to automatic stop orders) and then immediately MGC is trading back above 2480. The issue was from 18:19:58 to 18:20:46 PST, which is documented in the log. Rithmic, who is my usual suspect for any data connection issues, wasn't mentioned in the Message Log so trying to understand what's going on. I have attached the Trade Message Log and Trade Service Log for your review. Please help me understand what happened, why this is happening, and how to fix it? Some the message log entries during the connection issue 2024-07-16 18:19:58.327 | Denali Data Feed | Server has requested a logoff. Reason: Server is stopping. 2024-07-16 18:19:58.327 | Denali Data Feed | Disconnected from the server. 2024-07-16 18:19:58.327 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-07-16 18:19:58.424 | DTC Client socket (3) | Socket gracefully closed by remote side. 2024-07-16 18:19:58.327 | Denali Data Feed | Data feed disconnected. Will reconnect in 3 seconds. 2024-07-16 18:19:58.327 | DTC Client socket (3) | Shutdown started. Waiting for graceful close. 2024-07-16 18:19:58.424 | DTC Client socket (3) | Socket gracefully closed by remote side. Date Time Of Last Edit: 2024-07-17 02:20:49
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 2024.07.16 Trade Service Log.txt - Attached On 2024-07-17 01:36:14 UTC - Size: 1.25 KB - 125 views 2024.07.16 Trade Message Log.txt - Attached On 2024-07-17 01:36:19 UTC - Size: 42.05 KB - 126 views |