Support Board

Date/Time: Fri, 18 Oct 2024 10:11:43 +0000

Post From: Chart lag, trading data disconnections, unable to modify orders, order overfills

[2024-07-15 14:26:59] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16657
Yes this is correct: With this Data/Trade service, I'm unable to take trades in it because my Apex Rithmic accounts do not show up. The idea is to see if you have If you have any market data lag in that instance. If so we will see how to help with that. We cannot help with any Rithmic connectivity issues or server issues. The order timeout is about 60 seconds. This indicates, the trading server has not responded to an order submission, modification or cancellation. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing