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I am unable to place orders successfully

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[2024-10-10 05:35:46] #1 [Go To First Post]
r2defi - Posts: 14
I have been having issues with placing and canceling orders. I need some help figuring out what is happening. Here is the log from the disconnect reconnect actions.


Log1.txt - Attached On 2024-10-10 05:35:00 UTC - Size: 11.94 KB - 19 views Attachment Deleted.

[2024-10-10 05:39:37] #2 [Go To First Post]
r2defi - Posts: 14
2024-10-10 01:11:20.272 \| Software version: 2679 64-bit 2024-10-10 01:11:20.272 \| Primary Thread ID: 6584 2024-10-10 01:11:20.272 \| Usage end date: 2025-09-13 2024-10-10 01:11:20.272 \| Enabled for: Advanced Features 2. 2024-10-10 01:11:20.272 \| Enabled for: Sierra Chart Historical Data Service. 2024-10-10 01:11:20.272 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-10 01:11:20.272 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-10-10 01:11:20.272 \| Enabled for exchange2: CME 2024-10-10 01:11:20.272 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-10 01:11:20.272 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-10 01:11:20.272 \| Custom symbol settings values: enabled 2024-10-10 01:11:20.272 \| Chart Update Interval: 400 2024-10-10 01:11:20.272 \| Intraday Data Storage Time Unit: 0 2024-10-10 01:11:20.272 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-10-10 01:11:20.272 \| 2024-10-10 05:11:20 Local computer time in UTC 2024-10-10 01:11:20.272 \| 2024-10-10 01:11:20 Local computer time in SC Time Zone 2024-10-10 01:11:20.272 \| 2024-10-09 19:57:55 Server time in UTC 2024-10-10 01:11:20.272 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2024-10-10 01:11:20.272 \| Program path: C:\SierraChart\ 2024-10-10 01:11:20.272 \| Data Files path: C:\SierraChart\Data\ 2024-10-10 01:11:20.273 \| OS Version Number: 10.0 2024-10-10 01:11:20.273 \| Locale Setting: C 2024-10-10 01:11:20.273 \| DLLs: OBV-CCI_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll 2024-10-10 01:11:20.273 \| Allowed protected custom studies: 2024-10-10 01:11:20.273 \| Crash reporter started: true 2024-10-10 01:11:20.273 \| 2024-10-10 01:11:26.904 \| File >> Disconnect selected. 2024-10-10 01:11:26.959 \| Rithmic Direct - DTC \| Waiting for socket receive thread to end 2024-10-10 01:11:26.959 \| DTC Client socket (1) \| CloseSocket call. 2024-10-10 01:11:26.959 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:11:26.959 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-10-10 01:11:26.959 \| DTC Client socket (2) \| CloseSocket call. 2024-10-10 01:11:26.959 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:11:26.959 \| Denali Data Feed \| Disconnected from the server. 2024-10-10 01:11:26.960 \| Rithmic Direct - DTC \| Disconnected. 2024-10-10 01:11:26.962 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2024-10-10 01:11:26.962 \| DTC Client socket (1) \| Closed. 2024-10-10 01:11:27.050 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2024-10-10 01:11:27.050 \| DTC Client socket (2) \| Closed. 2024-10-10 01:11:31.513 \| 2024-10-10 01:11:31.513 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-10-10 01:11:31.513 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50528 2024-10-10 01:11:31.513 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50528 2024-10-10 01:11:31.556 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-10-10 01:11:31.556 \| DTC Client socket (1) \| New receive buffer size: 0 2024-10-10 01:11:31.556 \| DTC Client socket (1) \| Connecting to IP: 216.57.156.163. 2024-10-10 01:11:31.559 \| Rithmic Direct - DTC \| Network connection to server complete. 2024-10-10 01:11:31.559 \| Rithmic Direct - DTC \| Starting socket receive thread. 2024-10-10 01:11:31.559 \| Rithmic Direct - DTC \| Setting DTC encoding to Binary 2024-10-10 01:11:31.559 \| Rithmic Direct - DTC \| Sending logon request message. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Received logon response. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Server Name: . 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Server protocol version: 8. Client protocol version: 8 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Successfully connected. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Trading is supported. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Order cancel and replace is supported. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| OCO Orders supported. 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Symbol and Exchange Delimiter: . 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| MarketDepthIsSupported: 0 2024-10-10 01:11:31.574 \| Rithmic Direct - DTC \| Connected to server complete. 2024-10-10 01:11:31.576 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-10-10 01:11:31.802 \| Mapping NQZ4.CME to NQZ24. Service code: cme 2024-10-10 01:11:31.802 \| Using symbol data fast lookup vector 2024-10-10 01:11:31.802 \| Denali Data Feed \| Starting real-time market data updates for: NQZ4.CME (NQZ24). ID: 1 Service code: cme 2024-10-10 01:11:31.802 \| Denali Data Feed \| Connecting to the server ds13.sierracharts.com. Port 10048 2024-10-10 01:11:31.803 \| Denali Data Feed \| Requesting security definition data for: NQZ4.CME (NQZ24). ID: 1 2024-10-10 01:11:31.803 \| Mapping MNQZ4.CME to MNQZ24. Service code: cme 2024-10-10 01:11:31.803 \| Denali Data Feed \| Starting real-time market data updates for: MNQZ4.CME (MNQZ24). ID: 2 Service code: cme 2024-10-10 01:11:31.803 \| Denali Data Feed \| Requesting security definition data for: MNQZ4.CME (MNQZ24). ID: 2 2024-10-10 01:11:31.803 \| Added historical Intraday data request for NQZ4.CME to the queue. 2024-10-10 01:11:31.803 \| Intraday data recording state for symbol NQZ4.CME is set to download 'Pending'. 2024-10-10 01:11:31.803 \| Triggering next historical data download in queue. 2024-10-10 01:11:31.832 \| Delaying start of download for NQZ4.CME. 2024-10-10 01:11:31.839 \| DTC Client socket (2) \| Creating socket. 2024-10-10 01:11:31.839 \| DTC Client socket (2) \| New receive buffer size: 0 2024-10-10 01:11:31.839 \| DTC Client socket (2) \| Connecting to IP: 69.39.70.246. 2024-10-10 01:11:31.865 \| Denali Data Feed \| Network connection to server complete. 2024-10-10 01:11:31.865 \| Denali Data Feed \| Starting socket receive thread. 2024-10-10 01:11:31.865 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-10-10 01:11:31.892 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-10-10 01:11:31.892 \| Denali Data Feed \| Sending logon request message. 2024-10-10 01:11:32.000 \| Requesting market depth updates for: MNQZ4.CME if supported. NumLevels=100 2024-10-10 01:11:32.785 \| Denali Data Feed \| Received logon response. 2024-10-10 01:11:32.785 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-10-10 01:11:32.785 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-10-10 01:11:32.785 \| Denali Data Feed \| Successfully connected. 2024-10-10 01:11:32.785 \| Denali Data Feed \| Trading is not supported. 2024-10-10 01:11:32.785 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-10-10 01:11:32.785 \| Denali Data Feed \| Restarting real-time data updates for symbol: MNQZ4.CME -> MNQZ24. Market Depth data restarted. 2024-10-10 01:11:32.785 \| Denali Data Feed \| Restarting real-time data updates for symbol: NQZ4.CME -> NQZ24 2024-10-10 01:11:32.879 \| Denali Data Feed \| Clearing market depth for MNQZ4.CME 2024-10-10 01:11:32.879 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQZ4.CME.2024-10-10.depth 2024-10-10 01:11:32.879 \| Denali Data Feed \| Setting external service identifier for symbol MNQZ4.CME to 42008411 2024-10-10 01:11:32.879 \| Denali Data Feed \| Received security definition for symbol MNQZ4.CME 2024-10-10 01:11:32.879 \| Denali Data Feed \| Setting external service identifier for symbol NQZ4.CME to 106364 2024-10-10 01:11:32.879 \| Denali Data Feed \| Received security definition for symbol NQZ4.CME 2024-10-10 01:11:36.567 \| Requesting market depth updates for: NQZ4.CME if supported. NumLevels=100 2024-10-10 01:11:36.662 \| Denali Data Feed \| Clearing market depth for NQZ4.CME 2024-10-10 01:11:37.330 \| HD Request # 18 \| Downloading Intraday chart data for NQZ4.CME to the file NQZ4.CME.scid. Service: cme 2024-10-10 01:11:37.330 \| HD Request # 18 \| Download start date-time: 2024-10-10 01:11:22.000000. File last date-time: 2024-10-10 01:11:22.205001 2024-10-10 01:11:37.330 \| HD Request # 18 \| Using server: ds28.sierracharts.com port 10150 2024-10-10 01:11:37.330 \| Socket (3) \| Creating socket. 2024-10-10 01:11:37.331 \| Socket (3) \| New receive buffer size: 0 2024-10-10 01:11:37.331 \| Socket (3) \| Connecting to IP: 67.214.125.5. 2024-10-10 01:11:37.380 \| HD Request # 18 \| Setting DTC encoding to Binary VLS 2024-10-10 01:11:37.380 \| HD Request # 18 \| Sending historical data logon request message. 2024-10-10 01:11:37.889 \| HD Request # 18 \| Requesting Intraday data. Start date-time: 2024-10-10 01:11:22. Record interval: 0. Symbol: NQZ24 2024-10-10 01:11:37.910 \| HD Request # 18 \| Decompressing data. 2024-10-10 01:11:37.930 \| HD Request # 18 \| Receiving Intraday data for NQZ4.CME starting at 2024-10-10 01:11:22.205000 2024-10-10 01:11:37.930 \| Socket (3) \| CloseSocket call. 2024-10-10 01:11:37.931 \| Historical data download thread signaled to stop. 2024-10-10 01:11:37.931 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:11:37.931 \| HD Request # 18 \| Timestamp of first Intraday data file record written: 2024-10-10 01:11:28.366000. 2024-10-10 01:11:37.931 \| HD Request # 18 \| Received 5 Intraday data records from 2024-10-10 01:11:22.205000 to 2024-10-10 01:11:30.686000 (8.5 seconds. Delay: 7.2 seconds) and wrote 3 records for NQZ4.CME 2024-10-10 01:11:37.931 \| HD Request # 18 \| Add time&sales data \| Remembered last file record date-time: 2024-10-10 05:11:30.686000 2024-10-10 01:11:37.931 \| HD Request # 18 \| Completion time: 0s. 2024-10-10 01:11:37.931 \| HD Request # 18 \| Intraday data download complete for NQZ4.CME. Unique request ID: 18 2024-10-10 01:11:37.931 \| Removing historical data download ID 18. 2024-10-10 01:11:37.931 \| Real-time Intraday chart data file updates started for NQZ4.CME 2024-10-10 01:11:37.931 \| Intraday chart data file opened for NQZ4.CME 2024-10-10 01:11:37.931 \| HD Request # 18 \| Enabling Intraday chart updating for symbol. 2024-10-10 01:11:37.931 \| 2024-10-10 01:11:37.931 \| No download requests in the queue to start downloads for. 2024-10-10 01:11:37.951 \| Socket (3) \| Socket gracefully closed by remote side. 2024-10-10 01:11:37.951 \| Socket (3) \| Closed. 2024-10-10 01:11:38.053 \| Chart #1 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:11:38.084 \| Chart #14 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:11:38.305 \| NQZ4.CME/mnqz4.cme [C][M] 5 Min #8 \| Performing a full recalculation because it has been tagged. Chartbook: NQ.cht 2024-10-10 01:11:43.231 \| Opened cached Intraday file: C:\SierraChart\Data\NQZ4.CME.scid. Thread ID: 6796 2024-10-10 01:11:51.542 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| Creating socket. Using TLS 1.2. 2024-10-10 01:11:51.542 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| New receive buffer size: 0 2024-10-10 01:11:51.542 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| Connecting to IP: 216.66.0.130. 2024-10-10 01:11:51.654 \| Rithmic Direct - DTC \| Wrote file: C:\SierraChart\RithmicConnections.json. Size: 75789 2024-10-10 01:11:51.655 \| Rithmic Direct - DTC \| Processed connection points. Count: 324 2024-10-10 01:11:51.953 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| CloseSocket call. 2024-10-10 01:11:51.954 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:11:51.972 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| Socket gracefully closed by remote side. 2024-10-10 01:11:51.972 \| HTTPS connection ID:9 to downloads.rithmic.com:443 for request ID:9 (3) \| Closed.

[2024-10-10 05:59:03] #3 [Go To First Post]
r2defi - Posts: 14
Why is Denali not supporting trading. I am connected to Rithmic but do not have anything in the Market Data and Historical Data username/password as I was told last time that need to skip that in order to use Denali as the order routing. "2024-10-10 01:45:22.214 \| Software version: 2691 64-bit 2024-10-10 01:45:22.214 \| Primary Thread ID: 3372 2024-10-10 01:45:22.214 \| Usage end date: 2025-09-13 2024-10-10 01:45:22.214 \| Enabled for: Advanced Features 2. 2024-10-10 01:45:22.214 \| Enabled for: Sierra Chart Historical Data Service. 2024-10-10 01:45:22.214 \| Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-10 01:45:22.214 \| Enabled for: Delayed Denali Exchange Data Feed. 2024-10-10 01:45:22.214 \| Enabled for exchange2: CME 2024-10-10 01:45:22.214 \| Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-10 01:45:22.214 \| Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-10 01:45:22.214 \| Custom symbol settings values: enabled 2024-10-10 01:45:22.214 \| Chart Update Interval: 400 2024-10-10 01:45:22.214 \| Intraday Data Storage Time Unit: 0 2024-10-10 01:45:22.214 \| Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-10-10 01:45:22.214 \| 2024-10-10 05:45:22 Local computer time in UTC 2024-10-10 01:45:22.214 \| 2024-10-10 01:45:22 Local computer time in SC Time Zone 2024-10-10 01:45:22.214 \| 2024-10-10 05:26:16 Server time in UTC 2024-10-10 01:45:22.214 \| Local computer UTC time and Server UTC time difference: 0 seconds. 2024-10-10 01:45:22.214 \| Program path: C:\SierraChart\ 2024-10-10 01:45:22.214 \| Data Files path: C:\SierraChart\Data\ 2024-10-10 01:45:22.215 \| OS Version Number: 10.0 2024-10-10 01:45:22.215 \| Locale Setting: C 2024-10-10 01:45:22.215 \| DLLs: OBV-CCI_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll 2024-10-10 01:45:22.215 \| Allowed protected custom studies: 2024-10-10 01:45:22.215 \| Crash reporter started: true 2024-10-10 01:45:22.215 \| 2024-10-10 01:45:28.203 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2024-10-10 01:45:28.230 \| DTC Client socket (1) \| Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. 2024-10-10 01:45:28.256 \| DTC Client socket (1) \| Socket send error. Windows error code 10053: An established connection was aborted by the software in your host machine. 2024-10-10 01:45:28.256 \| DTC Client socket (1) \| CloseSocket call. 2024-10-10 01:45:28.256 \| DTC Client socket (1) \| Write in progress. Shutdown being delayed. PendingSize=304 2024-10-10 01:45:28.256 \| DTC Client socket (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-10-10 01:45:28.256 \| DTC Client socket (1) \| Closed. 2024-10-10 01:45:28.257 \| Connection to the external service has been lost. 2024-10-10 01:45:28.314 \| Rithmic Direct - DTC \| Waiting for socket receive thread to end 2024-10-10 01:45:28.314 \| DTC Client socket (0) \| CloseSocket call. 2024-10-10 01:45:28.315 \| Rithmic Direct - DTC \| Disconnected. 2024-10-10 01:45:28.315 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-10-10 01:45:28.383 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQZ4.CME.2024-10-10.depth 2024-10-10 01:45:32.304 \| 2024-10-10 01:45:32.305 \| Rithmic Direct - DTC \| Using server connection: Apex-Chicago Area-Non-Aggregated 2024-10-10 01:45:32.305 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50528 2024-10-10 01:45:32.305 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50528 2024-10-10 01:45:32.318 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2024-10-10 01:45:32.318 \| DTC Client socket (1) \| New receive buffer size: 0 2024-10-10 01:45:32.318 \| DTC Client socket (1) \| Connecting to IP: 216.57.156.163. 2024-10-10 01:45:32.320 \| Rithmic Direct - DTC \| Network connection to server complete. 2024-10-10 01:45:32.320 \| Rithmic Direct - DTC \| Starting socket receive thread. 2024-10-10 01:45:32.320 \| Rithmic Direct - DTC \| Setting DTC encoding to Binary 2024-10-10 01:45:32.320 \| Rithmic Direct - DTC \| Sending logon request message. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Received logon response. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Server Name: . 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Server protocol version: 8. Client protocol version: 8 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Successfully connected. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Trading is supported. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Order cancel and replace is supported. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| OCO Orders supported. 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Symbol and Exchange Delimiter: . 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| MarketDepthIsSupported: 0 2024-10-10 01:45:32.332 \| Rithmic Direct - DTC \| Connected to server complete. 2024-10-10 01:45:32.332 \| Denali Data Feed \| Waiting for socket receive thread to end 2024-10-10 01:45:32.333 \| DTC Client socket (2) \| CloseSocket call. 2024-10-10 01:45:32.333 \| Denali Data Feed \| Disconnected from the server. 2024-10-10 01:45:32.334 \| DTC Client socket (2) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:45:32.335 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2024-10-10 01:45:32.382 \| DTC Client socket (2) \| Socket gracefully closed by remote side. 2024-10-10 01:45:32.382 \| DTC Client socket (2) \| Closed. 2024-10-10 01:45:32.391 \| Mapping MNQZ4.CME to MNQZ24. Service code: cme 2024-10-10 01:45:32.391 \| Using symbol data fast lookup vector 2024-10-10 01:45:32.391 \| Denali Data Feed \| Starting real-time market data updates for: MNQZ4.CME (MNQZ24). ID: 1 Service code: cme 2024-10-10 01:45:32.391 \| Denali Data Feed \| Connecting to the server ds28.sierracharts.com. Port 10048 2024-10-10 01:45:32.391 \| Denali Data Feed \| Requesting security definition data for: MNQZ4.CME (MNQZ24). ID: 1 2024-10-10 01:45:32.391 \| Mapping NQZ4.CME to NQZ24. Service code: cme 2024-10-10 01:45:32.391 \| Denali Data Feed \| Starting real-time market data updates for: NQZ4.CME (NQZ24). ID: 2 Service code: cme 2024-10-10 01:45:32.391 \| Denali Data Feed \| Requesting security definition data for: NQZ4.CME (NQZ24). ID: 2 2024-10-10 01:45:32.391 \| Added historical Intraday data request for NQZ4.CME to the queue. 2024-10-10 01:45:32.391 \| Intraday data recording state for symbol NQZ4.CME is set to download 'Pending'. 2024-10-10 01:45:32.391 \| Triggering next historical data download in queue. 2024-10-10 01:45:32.391 \| DTC Client socket (2) \| Creating socket. 2024-10-10 01:45:32.391 \| DTC Client socket (2) \| New receive buffer size: 0 2024-10-10 01:45:32.391 \| DTC Client socket (2) \| Connecting to IP: 67.214.125.5. 2024-10-10 01:45:32.391 \| Delaying start of download for NQZ4.CME. 2024-10-10 01:45:32.417 \| Denali Data Feed \| Network connection to server complete. 2024-10-10 01:45:32.417 \| Denali Data Feed \| Starting socket receive thread. 2024-10-10 01:45:32.417 \| Denali Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2024-10-10 01:45:32.481 \| Denali Data Feed \| Setting DTC encoding to Binary VLS 2024-10-10 01:45:32.481 \| Denali Data Feed \| Sending logon request message. 2024-10-10 01:45:32.481 \| Requesting market depth updates for: MNQZ4.CME if supported. NumLevels=100 2024-10-10 01:45:33.394 \| Denali Data Feed \| Received logon response. 2024-10-10 01:45:33.394 \| Denali Data Feed \| Server Name: SC Realtime Server. 2024-10-10 01:45:33.394 \| Denali Data Feed \| Server protocol version: 8. Client protocol version: 8 2024-10-10 01:45:33.394 \| Denali Data Feed \| Successfully connected. 2024-10-10 01:45:33.394 \| Denali Data Feed \| Trading is not supported. 2024-10-10 01:45:33.394 \| Denali Data Feed \| MarketDepthIsSupported: 1 2024-10-10 01:45:33.394 \| Denali Data Feed \| Restarting real-time data updates for symbol: MNQZ4.CME -> MNQZ24. Market Depth data restarted. 2024-10-10 01:45:33.394 \| Denali Data Feed \| Restarting real-time data updates for symbol: NQZ4.CME -> NQZ24 2024-10-10 01:45:33.510 \| Denali Data Feed \| Clearing market depth for MNQZ4.CME 2024-10-10 01:45:33.510 \| Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQZ4.CME.2024-10-10.depth 2024-10-10 01:45:33.510 \| Denali Data Feed \| Setting external service identifier for symbol MNQZ4.CME to 42008411 2024-10-10 01:45:33.510 \| Denali Data Feed \| Received security definition for symbol MNQZ4.CME 2024-10-10 01:45:33.510 \| Denali Data Feed \| Setting external service identifier for symbol NQZ4.CME to 106364 2024-10-10 01:45:33.510 \| Denali Data Feed \| Received security definition for symbol NQZ4.CME 2024-10-10 01:45:37.310 \| Requesting market depth updates for: NQZ4.CME if supported. NumLevels=100 2024-10-10 01:45:37.435 \| Denali Data Feed \| Clearing market depth for NQZ4.CME 2024-10-10 01:45:38.810 \| HD Request # 5 \| Downloading Intraday chart data for NQZ4.CME to the file NQZ4.CME.scid. Service: cme 2024-10-10 01:45:38.811 \| HD Request # 5 \| Download start date-time: 2024-10-10 01:45:25.000000. File last date-time: 2024-10-10 01:45:25.230001 2024-10-10 01:45:38.833 \| HD Request # 5 \| Using server: ds32.sierracharts.com port 10150 2024-10-10 01:45:38.833 \| Socket (3) \| Creating socket. 2024-10-10 01:45:38.833 \| Socket (3) \| New receive buffer size: 0 2024-10-10 01:45:38.833 \| Socket (3) \| Connecting to IP: 67.214.125.3. 2024-10-10 01:45:38.908 \| HD Request # 5 \| Setting DTC encoding to Binary VLS 2024-10-10 01:45:38.908 \| HD Request # 5 \| Sending historical data logon request message. 2024-10-10 01:45:39.418 \| HD Request # 5 \| Requesting Intraday data. Start date-time: 2024-10-10 01:45:25. Record interval: 0. Symbol: NQZ24 2024-10-10 01:45:39.440 \| HD Request # 5 \| Decompressing data. 2024-10-10 01:45:39.461 \| HD Request # 5 \| Receiving Intraday data for NQZ4.CME starting at 2024-10-10 01:45:25.230000 2024-10-10 01:45:39.461 \| Socket (3) \| CloseSocket call. 2024-10-10 01:45:39.461 \| Socket (3) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:45:39.461 \| Historical data download thread signaled to stop. 2024-10-10 01:45:39.461 \| HD Request # 5 \| Received 2 Intraday data records from 2024-10-10 01:45:25.230000 to 2024-10-10 01:45:25.230001 (0.0 seconds. Delay: 14.2 seconds) and wrote 0 records for NQZ4.CME 2024-10-10 01:45:39.461 \| HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2024-10-10 05:45:25.230001 2024-10-10 01:45:39.461 \| HD Request # 5 \| Completion time: 1s. 2024-10-10 01:45:39.461 \| HD Request # 5 \| Intraday data download complete for NQZ4.CME. Unique request ID: 5 2024-10-10 01:45:39.461 \| Removing historical data download ID 5. 2024-10-10 01:45:39.461 \| Real-time Intraday chart data file updates started for NQZ4.CME 2024-10-10 01:45:39.461 \| Intraday chart data file opened for NQZ4.CME 2024-10-10 01:45:39.461 \| HD Request # 5 \| Enabling Intraday chart updating for symbol. 2024-10-10 01:45:39.461 \| 2024-10-10 01:45:39.461 \| No download requests in the queue to start downloads for. 2024-10-10 01:45:39.481 \| Socket (3) \| Socket gracefully closed by remote side. 2024-10-10 01:45:39.481 \| Socket (3) \| Closed. 2024-10-10 01:45:39.710 \| Chart #1 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:45:39.710 \| Chart #14 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:45:39.710 \| NQZ4.CME/mnqz4.cme [C][M] 5 Min #8 \| Performing a full recalculation because it has been tagged. Chartbook: NQ.cht 2024-10-10 01:45:42.835 \| Opened cached Intraday file: C:\SierraChart\Data\NQZ4.CME.scid. Thread ID: 5692 2024-10-10 01:45:52.332 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| Creating socket. Using TLS 1.2. 2024-10-10 01:45:52.332 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| New receive buffer size: 0 2024-10-10 01:45:52.332 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| Connecting to IP: 216.66.0.130. 2024-10-10 01:45:52.448 \| Rithmic Direct - DTC \| Wrote file: C:\SierraChart\RithmicConnections.json. Size: 75789 2024-10-10 01:45:52.449 \| Rithmic Direct - DTC \| Processed connection points. Count: 324 2024-10-10 01:45:52.694 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| CloseSocket call. 2024-10-10 01:45:52.695 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| Shutdown started. Waiting for graceful close. 2024-10-10 01:45:52.714 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| Socket gracefully closed by remote side. 2024-10-10 01:45:52.714 \| HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) \| Closed. ""

[2024-10-10 14:44:51] #4 [Go To First Post]
John - SC Support - Posts: 35538
To start with, Denali is the data feed, it is not a trading service. You are setup to get your data from our Denali Exchange Data Feed, but you are trading with Rithmic. We need to see your "Trade >> Trade Service Log" after you have an issue by following these instructions: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-10 14:51:36] #5 [Go To First Post]
r2defi - Posts: 14
2024-10-10 10:50:07.222 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2024-10-10 10:50:07.233 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-22. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-10 10:50:07.234 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-21. 2024-10-10 10:50:07.236 \| Rithmic Direct - DTC \| Received 20 accounts from service. 2024-10-10 10:50:07.262 \| TradeActivity files query time: 0.028431 seconds. Entries: 0. Current queries: 20 2024-10-10 10:50:07.262 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-22. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.302 \| TradeActivity files query time: 0.040196 seconds. Entries: 0. Current queries: 19 2024-10-10 10:50:07.328 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-20. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.355 \| TradeActivity files query time: 0.052799 seconds. Entries: 0. Current queries: 18 2024-10-10 10:50:07.359 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-19. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.394 \| TradeActivity files query time: 0.039346 seconds. Entries: 0. Current queries: 17 2024-10-10 10:50:07.436 \| TradeActivity files query time: 0.041782 seconds. Entries: 0. Current queries: 17 2024-10-10 10:50:07.445 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-17. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.445 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-16. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.474 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2024-10-10 10:50:07.475 \| TradeActivity files query time: 0.039268 seconds. Entries: 0. Current queries: 15 2024-10-10 10:50:07.476 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-15. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.516 \| TradeActivity files query time: 0.040473 seconds. Entries: 0. Current queries: 14 2024-10-10 10:50:07.516 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-14. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.554 \| TradeActivity files query time: 0.038486 seconds. Entries: 0. Current queries: 13 2024-10-10 10:50:07.555 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-13. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.593 \| TradeActivity files query time: 0.038458 seconds. Entries: 0. Current queries: 12 2024-10-10 10:50:07.593 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-12. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.635 \| TradeActivity files query time: 0.042396 seconds. Entries: 0. Current queries: 11 2024-10-10 10:50:07.635 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-11. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.673 \| TradeActivity files query time: 0.037370 seconds. Entries: 0. Current queries: 10 2024-10-10 10:50:07.673 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-10. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.711 \| TradeActivity files query time: 0.037823 seconds. Entries: 0. Current queries: 9 2024-10-10 10:50:07.719 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-09. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.753 \| TradeActivity files query time: 0.041910 seconds. Entries: 0. Current queries: 8 2024-10-10 10:50:07.776 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-08. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.790 \| TradeActivity files query time: 0.037929 seconds. Entries: 0. Current queries: 7 2024-10-10 10:50:07.798 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-07. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.832 \| TradeActivity files query time: 0.041359 seconds. Entries: 0. Current queries: 6 2024-10-10 10:50:07.856 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-06. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.872 \| TradeActivity files query time: 0.039659 seconds. Entries: 0. Current queries: 5 2024-10-10 10:50:07.872 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-05. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.918 \| TradeActivity files query time: 0.046017 seconds. Entries: 0. Current queries: 4 2024-10-10 10:50:07.918 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-04. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.957 \| TradeActivity files query time: 0.039878 seconds. Entries: 0. Current queries: 3 2024-10-10 10:50:07.958 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-03. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:07.997 \| TradeActivity files query time: 0.039064 seconds. Entries: 0. Current queries: 2 2024-10-10 10:50:07.997 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-02. Start date-time UTC: 2024-06-08 14:50:07 2024-10-10 10:50:08.035 \| TradeActivity files query time: 0.038828 seconds. Entries: 0. Current queries: 1 2024-10-10 10:50:08.036 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-21. Start date-time UTC: 2024-06-08 14:50:08 2024-10-10 10:50:08.372 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-10-10 10:50:08.372 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-07 \| InternalOrderID: 23127 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: APEX-217268-22 \| InternalOrderID: 23130 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-20 \| InternalOrderID: 23133 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-19 \| InternalOrderID: 23136 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-17 \| InternalOrderID: 23139 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-16 \| InternalOrderID: 23142 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-15 \| InternalOrderID: 23145 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-14 \| InternalOrderID: 23148 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-13 \| InternalOrderID: 23151 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-12 \| InternalOrderID: 23154 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-11 \| InternalOrderID: 23157 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-10 \| InternalOrderID: 23160 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-09 \| InternalOrderID: 23163 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-08 \| InternalOrderID: 23166 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-06 \| InternalOrderID: 23169 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-05 \| InternalOrderID: 23172 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-04 \| InternalOrderID: 23175 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-03 \| InternalOrderID: 23178 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-02 \| InternalOrderID: 23181 \| Current Status: Order Sent 2024-10-10 10:51:06.880 \| Requesting order status for non-responsive order. Time since last action: 63.0 seconds \| Symbol: mnqz4.cme \| TradeAccount: APEX-217268-21 \| InternalOrderID: 23184 \| Current Status: Order Sent

[2024-10-10 15:44:36] #6 [Go To First Post]
John - SC Support - Posts: 35538
What your Trade Service Log shows is that you are having connectivity issues with Rithmic. You are not getting a response from Rithmic. There is nothing we can do about this. It is a known issue with Rithmic. It is something that Rithmic needs to resolve, as they own the code for the connectivity between Sierra Chart and Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-11 19:27:02] #7 [Go To First Post]
r2defi - Posts: 14
So, I was trying to use sierra chart from a dedicated NinjatraderRemote server. Since this issue and your response, I have setup a local machine on a dedicated highspeed internet on ethernet cable. I am still having the same issue plus one more complain now about more than one connection to denali even though I am not logged on t sierra from dedicated NinjatraderRemote server. I do think that my local issue has been now ruled out unless denali is blocking me now due to 2nd installation of sierra. Any further help will be appreciated in trying to reach out to Rithmic because they have not responded to my request for help at all or ever to this date and I have had many issues with Rithmic since I started with Apex. I am sure there is a way for you or the team to ping them so that I can resume using my 20 accounts. Thanks, Rashda "2024-10-11 15:14:58.784 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-22. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-11 15:14:58.854 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-11 15:14:58.875 \| TradeActivity files query time: 0.021428 seconds. Entries: 0. Current queries: 10 2024-10-11 15:14:58.875 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-22. Start date-time UTC: 2024-06-09 19:14:58 2024-10-11 15:14:58.903 \| TradeActivity files query time: 0.027707 seconds. Entries: 0. Current queries: 9 2024-10-11 15:14:58.904 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-20. Start date-time UTC: 2024-06-09 19:14:58 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-21. 2024-10-11 15:14:58.920 \| Rithmic Direct - DTC \| Received 20 accounts from service. 2024-10-11 15:14:58.932 \| TradeActivity files query time: 0.029561 seconds. Entries: 0. Current queries: 18 2024-10-11 15:14:58.933 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-19. Start date-time UTC: 2024-06-09 19:14:58 2024-10-11 15:14:58.961 \| TradeActivity files query time: 0.028502 seconds. Entries: 0. Current queries: 17 2024-10-11 15:14:58.961 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-17. Start date-time UTC: 2024-06-09 19:14:58 2024-10-11 15:14:58.994 \| TradeActivity files query time: 0.032984 seconds. Entries: 0. Current queries: 16 2024-10-11 15:14:58.999 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-16. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.022 \| TradeActivity files query time: 0.028165 seconds. Entries: 0. Current queries: 15 2024-10-11 15:14:59.022 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-15. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.026 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2024-10-11 15:14:59.053 \| TradeActivity files query time: 0.031332 seconds. Entries: 0. Current queries: 14 2024-10-11 15:14:59.054 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-14. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.079 \| TradeActivity files query time: 0.025762 seconds. Entries: 0. Current queries: 13 2024-10-11 15:14:59.079 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-13. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.108 \| TradeActivity files query time: 0.028558 seconds. Entries: 0. Current queries: 12 2024-10-11 15:14:59.108 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-12. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.135 \| TradeActivity files query time: 0.027063 seconds. Entries: 0. Current queries: 11 2024-10-11 15:14:59.135 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-11. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.164 \| TradeActivity files query time: 0.028845 seconds. Entries: 0. Current queries: 10 2024-10-11 15:14:59.164 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-10. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.195 \| TradeActivity files query time: 0.030869 seconds. Entries: 0. Current queries: 9 2024-10-11 15:14:59.195 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-09. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.224 \| TradeActivity files query time: 0.029195 seconds. Entries: 0. Current queries: 8 2024-10-11 15:14:59.250 \| TradeActivity files query time: 0.026065 seconds. Entries: 0. Current queries: 8 2024-10-11 15:14:59.251 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-08. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.251 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-07. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.276 \| TradeActivity files query time: 0.025636 seconds. Entries: 0. Current queries: 6 2024-10-11 15:14:59.276 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-06. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.301 \| TradeActivity files query time: 0.025222 seconds. Entries: 0. Current queries: 5 2024-10-11 15:14:59.301 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-05. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.326 \| TradeActivity files query time: 0.025043 seconds. Entries: 0. Current queries: 4 2024-10-11 15:14:59.326 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-04. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.351 \| TradeActivity files query time: 0.024945 seconds. Entries: 0. Current queries: 3 2024-10-11 15:14:59.351 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-03. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.376 \| TradeActivity files query time: 0.025102 seconds. Entries: 0. Current queries: 2 2024-10-11 15:14:59.376 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-02. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.403 \| TradeActivity files query time: 0.027258 seconds. Entries: 0. Current queries: 1 2024-10-11 15:14:59.407 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-21. Start date-time UTC: 2024-06-09 19:14:59 2024-10-11 15:14:59.854 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:15:26.307 \| TradeActivity files query time: 0.020054 seconds. Entries: 176. Current queries: 1 2024-10-11 15:15:43.680 \| TradeActivity files query time: 0.014635 seconds. Entries: 176. Current queries: 1 2024-10-11 15:15:54.877 \| Requesting order status for non-responsive order. Time since last action: 59.6 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-02 \| InternalOrderID: 250 \| Current Status: Order Sent 2024-10-11 15:16:04.220 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:16:24.900 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 250. Service Order ID: (none). Symbol: mnqz4.cme. Account: PA-APEX-217268-02 2024-10-11 15:17:05.341 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:18:06.411 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:19:07.485 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:20:08.545 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:21:09.591 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:22:10.641 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:23:11.686 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:24:12.763 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:25:13.808 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 2024-10-11 15:26:14.964 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 "

[2024-10-11 19:36:27] #8 [Go To First Post]
John - SC Support - Posts: 35538
We never said the issue was with your local connection. The problem is with Rithmic. This is a typical thing we see. Lots of dropped connections. It does not matter where you are located. We think this is really a software issue on their end, so even if you were co-located with Rithmic with a direct connection to their servers, we think you would still have issues, but we can not prove this. We have let them know about this issue over and over. As for the data feed, you are setup to get data to 1 computer at a time. So if you do have a second computer running and trying to connect to the data feed, then you will not get the data to that second computer. Refer to the following: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2024-10-11 19:45:44] #9 [Go To First Post]
r2defi - Posts: 14
I requested reboot of the dedicated NinjatraderRemote server and tried placing order on just one of my apex account from Sierra and here is the updated log. I am obviously able to make the connection to Rithmic for it to pull my accounts' info. Why would the orders not go through is the problem. "2024-10-11 15:41:32.930 \| Rithmic Direct - DTC \| Requesting trade accounts from server. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: APEX-217268-22. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-22. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-11 15:41:33.001 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-11 15:41:33.012 \| TradeActivity files query time: 0.010830 seconds. Entries: 0. Current queries: 20 2024-10-11 15:41:33.012 \| Rithmic Direct - DTC \| Requesting historical order fills for account APEX-217268-22. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.029 \| TradeActivity files query time: 0.017122 seconds. Entries: 0. Current queries: 19 2024-10-11 15:41:33.029 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-22. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.036 \| TradeActivity files query time: 0.006578 seconds. Entries: 0. Current queries: 18 2024-10-11 15:41:33.036 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-20. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.059 \| TradeActivity files query time: 0.022722 seconds. Entries: 0. Current queries: 17 2024-10-11 15:41:33.059 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-20. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.065 \| TradeActivity files query time: 0.006614 seconds. Entries: 0. Current queries: 16 2024-10-11 15:41:33.065 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-19. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent order fills Date-Time for Trade Account: APEX-217268-21. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-21. 2024-10-11 15:41:33.067 \| Rithmic Direct - DTC \| Received 20 accounts from service. 2024-10-11 15:41:33.088 \| TradeActivity files query time: 0.022657 seconds. Entries: 0. Current queries: 35 2024-10-11 15:41:33.088 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-19. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.094 \| TradeActivity files query time: 0.006122 seconds. Entries: 0. Current queries: 34 2024-10-11 15:41:33.094 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-17. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.117 \| TradeActivity files query time: 0.022721 seconds. Entries: 0. Current queries: 33 2024-10-11 15:41:33.117 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-17. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.123 \| TradeActivity files query time: 0.006150 seconds. Entries: 0. Current queries: 32 2024-10-11 15:41:33.123 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-16. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.146 \| TradeActivity files query time: 0.022828 seconds. Entries: 0. Current queries: 31 2024-10-11 15:41:33.146 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-16. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.152 \| TradeActivity files query time: 0.006055 seconds. Entries: 0. Current queries: 30 2024-10-11 15:41:33.152 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-15. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.165 \| Rithmic Direct - DTC \| Requesting Trade Positions data. 2024-10-11 15:41:33.174 \| TradeActivity files query time: 0.022614 seconds. Entries: 0. Current queries: 29 2024-10-11 15:41:33.174 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-15. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.183 \| TradeActivity files query time: 0.008909 seconds. Entries: 0. Current queries: 28 2024-10-11 15:41:33.183 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-14. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.206 \| TradeActivity files query time: 0.022222 seconds. Entries: 0. Current queries: 27 2024-10-11 15:41:33.206 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-14. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.211 \| TradeActivity files query time: 0.005900 seconds. Entries: 0. Current queries: 26 2024-10-11 15:41:33.218 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-13. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.234 \| TradeActivity files query time: 0.022507 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.240 \| TradeActivity files query time: 0.005943 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.263 \| TradeActivity files query time: 0.022802 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.269 \| TradeActivity files query time: 0.005977 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.283 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-13. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.283 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-12. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.283 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-12. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.283 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-11. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.291 \| TradeActivity files query time: 0.022368 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.297 \| TradeActivity files query time: 0.006006 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.319 \| TradeActivity files query time: 0.022233 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.325 \| TradeActivity files query time: 0.005915 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.337 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-11. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.337 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-10. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.337 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-10. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.337 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-09. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.348 \| TradeActivity files query time: 0.022742 seconds. Entries: 0. Current queries: 17 2024-10-11 15:41:33.352 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-09. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.354 \| TradeActivity files query time: 0.005924 seconds. Entries: 0. Current queries: 16 2024-10-11 15:41:33.369 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-08. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.377 \| TradeActivity files query time: 0.023150 seconds. Entries: 0. Current queries: 15 2024-10-11 15:41:33.379 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-08. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.384 \| TradeActivity files query time: 0.006445 seconds. Entries: 0. Current queries: 14 2024-10-11 15:41:33.385 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-07. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.407 \| TradeActivity files query time: 0.023012 seconds. Entries: 0. Current queries: 13 2024-10-11 15:41:33.407 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-07. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.416 \| TradeActivity files query time: 0.009546 seconds. Entries: 0. Current queries: 12 2024-10-11 15:41:33.416 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-06. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.438 \| TradeActivity files query time: 0.022290 seconds. Entries: 0. Current queries: 11 2024-10-11 15:41:33.438 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-06. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.444 \| TradeActivity files query time: 0.005539 seconds. Entries: 0. Current queries: 10 2024-10-11 15:41:33.444 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-05. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.467 \| TradeActivity files query time: 0.023055 seconds. Entries: 0. Current queries: 9 2024-10-11 15:41:33.467 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-05. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.474 \| TradeActivity files query time: 0.006760 seconds. Entries: 0. Current queries: 8 2024-10-11 15:41:33.474 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-04. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.496 \| TradeActivity files query time: 0.022620 seconds. Entries: 0. Current queries: 7 2024-10-11 15:41:33.496 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-04. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.502 \| TradeActivity files query time: 0.005917 seconds. Entries: 0. Current queries: 6 2024-10-11 15:41:33.503 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-03. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.525 \| TradeActivity files query time: 0.023074 seconds. Entries: 0. Current queries: 5 2024-10-11 15:41:33.525 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-03. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.532 \| TradeActivity files query time: 0.006302 seconds. Entries: 0. Current queries: 4 2024-10-11 15:41:33.532 \| Rithmic Direct - DTC \| Requesting historical order fills for account PA-APEX-217268-02. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.554 \| TradeActivity files query time: 0.022598 seconds. Entries: 0. Current queries: 3 2024-10-11 15:41:33.554 \| Rithmic Direct - DTC \| Requesting historical account balances for account PA-APEX-217268-02. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.560 \| TradeActivity files query time: 0.006056 seconds. Entries: 0. Current queries: 2 2024-10-11 15:41:33.560 \| Rithmic Direct - DTC \| Requesting historical order fills for account APEX-217268-21. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.583 \| TradeActivity files query time: 0.022302 seconds. Entries: 0. Current queries: 1 2024-10-11 15:41:33.583 \| Rithmic Direct - DTC \| Requesting historical account balances for account APEX-217268-21. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:34.097 \| Denali Data Feed \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-10-11 15:41:34.097 \| Denali Data Feed \| MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-10-11 15:42:25.824 \| Requesting order status for non-responsive order. Time since last action: 56.5 seconds \| Symbol: mnqz4.cme \| TradeAccount: PA-APEX-217268-02 \| InternalOrderID: 259 \| Current Status: Order Sent 2024-10-11 15:42:55.866 \| Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 259. Service Order ID: (none). Symbol: mnqz4.cme. Account: PA-APEX-217268-02 "

[2024-10-11 19:48:57] #10 [Go To First Post]
r2defi - Posts: 14
Ah, thanks for the response above before I hit the send button for my last communication. So, Rithmic is indeed the culprit. Thanks for clarifying that.

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