Support Board
Date/Time: Fri, 22 Nov 2024 16:37:16 +0000
Post From: I am unable to place orders successfully
| [2024-10-10 05:59:03] |
| r2defi - Posts: 14 |
|
Why is Denali not supporting trading. I am connected to Rithmic but do not have anything in the Market Data and Historical Data username/password as I was told last time that need to skip that in order to use Denali as the order routing. "2024-10-10 01:45:22.214 | Software version: 2691 64-bit 2024-10-10 01:45:22.214 | Primary Thread ID: 3372 2024-10-10 01:45:22.214 | Usage end date: 2025-09-13 2024-10-10 01:45:22.214 | Enabled for: Advanced Features 2. 2024-10-10 01:45:22.214 | Enabled for: Sierra Chart Historical Data Service. 2024-10-10 01:45:22.214 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-10-10 01:45:22.214 | Enabled for: Delayed Denali Exchange Data Feed. 2024-10-10 01:45:22.214 | Enabled for exchange2: CME 2024-10-10 01:45:22.214 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-10-10 01:45:22.214 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-10-10 01:45:22.214 | Custom symbol settings values: enabled 2024-10-10 01:45:22.214 | Chart Update Interval: 400 2024-10-10 01:45:22.214 | Intraday Data Storage Time Unit: 0 2024-10-10 01:45:22.214 | Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) 2024-10-10 01:45:22.214 | 2024-10-10 05:45:22 Local computer time in UTC 2024-10-10 01:45:22.214 | 2024-10-10 01:45:22 Local computer time in SC Time Zone 2024-10-10 01:45:22.214 | 2024-10-10 05:26:16 Server time in UTC 2024-10-10 01:45:22.214 | Local computer UTC time and Server UTC time difference: 0 seconds. 2024-10-10 01:45:22.214 | Program path: C:\SierraChart\ 2024-10-10 01:45:22.214 | Data Files path: C:\SierraChart\Data\ 2024-10-10 01:45:22.215 | OS Version Number: 10.0 2024-10-10 01:45:22.215 | Locale Setting: C 2024-10-10 01:45:22.215 | DLLs: OBV-CCI_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll 2024-10-10 01:45:22.215 | Allowed protected custom studies: 2024-10-10 01:45:22.215 | Crash reporter started: true 2024-10-10 01:45:22.215 | 2024-10-10 01:45:28.203 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-10-10 01:45:28.230 | DTC Client socket (1) | Close event error. Windows error code 10053: An established connection was aborted by the software in your host machine. 2024-10-10 01:45:28.256 | DTC Client socket (1) | Socket send error. Windows error code 10053: An established connection was aborted by the software in your host machine. 2024-10-10 01:45:28.256 | DTC Client socket (1) | CloseSocket call. 2024-10-10 01:45:28.256 | DTC Client socket (1) | Write in progress. Shutdown being delayed. PendingSize=304 2024-10-10 01:45:28.256 | DTC Client socket (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. 2024-10-10 01:45:28.256 | DTC Client socket (1) | Closed. 2024-10-10 01:45:28.257 | Connection to the external service has been lost. 2024-10-10 01:45:28.314 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-10-10 01:45:28.314 | DTC Client socket (0) | CloseSocket call. 2024-10-10 01:45:28.315 | Rithmic Direct - DTC | Disconnected. 2024-10-10 01:45:28.315 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-10-10 01:45:28.383 | Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQZ4.CME.2024-10-10.depth 2024-10-10 01:45:32.304 | 2024-10-10 01:45:32.305 | Rithmic Direct - DTC | Using server connection: Apex-Chicago Area-Non-Aggregated 2024-10-10 01:45:32.305 | Rithmic Direct - DTC | Trading server address/port: rsc.rithmic.com:50528 2024-10-10 01:45:32.305 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50528 2024-10-10 01:45:32.318 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-10-10 01:45:32.318 | DTC Client socket (1) | New receive buffer size: 0 2024-10-10 01:45:32.318 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-10-10 01:45:32.320 | Rithmic Direct - DTC | Network connection to server complete. 2024-10-10 01:45:32.320 | Rithmic Direct - DTC | Starting socket receive thread. 2024-10-10 01:45:32.320 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-10-10 01:45:32.320 | Rithmic Direct - DTC | Sending logon request message. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Received logon response. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Server Name: . 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Successfully connected. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Trading is supported. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Order cancel and replace is supported. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | OCO Orders supported. 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Symbol and Exchange Delimiter: . 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | MarketDepthIsSupported: 0 2024-10-10 01:45:32.332 | Rithmic Direct - DTC | Connected to server complete. 2024-10-10 01:45:32.332 | Denali Data Feed | Waiting for socket receive thread to end 2024-10-10 01:45:32.333 | DTC Client socket (2) | CloseSocket call. 2024-10-10 01:45:32.333 | Denali Data Feed | Disconnected from the server. 2024-10-10 01:45:32.334 | DTC Client socket (2) | Shutdown started. Waiting for graceful close. 2024-10-10 01:45:32.335 | No download requests in the queue to start downloads for. | Number times message added: 3 2024-10-10 01:45:32.382 | DTC Client socket (2) | Socket gracefully closed by remote side. 2024-10-10 01:45:32.382 | DTC Client socket (2) | Closed. 2024-10-10 01:45:32.391 | Mapping MNQZ4.CME to MNQZ24. Service code: cme 2024-10-10 01:45:32.391 | Using symbol data fast lookup vector 2024-10-10 01:45:32.391 | Denali Data Feed | Starting real-time market data updates for: MNQZ4.CME (MNQZ24). ID: 1 Service code: cme 2024-10-10 01:45:32.391 | Denali Data Feed | Connecting to the server ds28.sierracharts.com. Port 10048 2024-10-10 01:45:32.391 | Denali Data Feed | Requesting security definition data for: MNQZ4.CME (MNQZ24). ID: 1 2024-10-10 01:45:32.391 | Mapping NQZ4.CME to NQZ24. Service code: cme 2024-10-10 01:45:32.391 | Denali Data Feed | Starting real-time market data updates for: NQZ4.CME (NQZ24). ID: 2 Service code: cme 2024-10-10 01:45:32.391 | Denali Data Feed | Requesting security definition data for: NQZ4.CME (NQZ24). ID: 2 2024-10-10 01:45:32.391 | Added historical Intraday data request for NQZ4.CME to the queue. 2024-10-10 01:45:32.391 | Intraday data recording state for symbol NQZ4.CME is set to download 'Pending'. 2024-10-10 01:45:32.391 | Triggering next historical data download in queue. 2024-10-10 01:45:32.391 | DTC Client socket (2) | Creating socket. 2024-10-10 01:45:32.391 | DTC Client socket (2) | New receive buffer size: 0 2024-10-10 01:45:32.391 | DTC Client socket (2) | Connecting to IP: 67.214.125.5. 2024-10-10 01:45:32.391 | Delaying start of download for NQZ4.CME. 2024-10-10 01:45:32.417 | Denali Data Feed | Network connection to server complete. 2024-10-10 01:45:32.417 | Denali Data Feed | Starting socket receive thread. 2024-10-10 01:45:32.417 | Denali Data Feed | Sending encoding request to server: Binary VLS. Compression: standard 2024-10-10 01:45:32.481 | Denali Data Feed | Setting DTC encoding to Binary VLS 2024-10-10 01:45:32.481 | Denali Data Feed | Sending logon request message. 2024-10-10 01:45:32.481 | Requesting market depth updates for: MNQZ4.CME if supported. NumLevels=100 2024-10-10 01:45:33.394 | Denali Data Feed | Received logon response. 2024-10-10 01:45:33.394 | Denali Data Feed | Server Name: SC Realtime Server. 2024-10-10 01:45:33.394 | Denali Data Feed | Server protocol version: 8. Client protocol version: 8 2024-10-10 01:45:33.394 | Denali Data Feed | Successfully connected. 2024-10-10 01:45:33.394 | Denali Data Feed | Trading is not supported. 2024-10-10 01:45:33.394 | Denali Data Feed | MarketDepthIsSupported: 1 2024-10-10 01:45:33.394 | Denali Data Feed | Restarting real-time data updates for symbol: MNQZ4.CME -> MNQZ24. Market Depth data restarted. 2024-10-10 01:45:33.394 | Denali Data Feed | Restarting real-time data updates for symbol: NQZ4.CME -> NQZ24 2024-10-10 01:45:33.510 | Denali Data Feed | Clearing market depth for MNQZ4.CME 2024-10-10 01:45:33.510 | Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\NQZ4.CME.2024-10-10.depth 2024-10-10 01:45:33.510 | Denali Data Feed | Setting external service identifier for symbol MNQZ4.CME to 42008411 2024-10-10 01:45:33.510 | Denali Data Feed | Received security definition for symbol MNQZ4.CME 2024-10-10 01:45:33.510 | Denali Data Feed | Setting external service identifier for symbol NQZ4.CME to 106364 2024-10-10 01:45:33.510 | Denali Data Feed | Received security definition for symbol NQZ4.CME 2024-10-10 01:45:37.310 | Requesting market depth updates for: NQZ4.CME if supported. NumLevels=100 2024-10-10 01:45:37.435 | Denali Data Feed | Clearing market depth for NQZ4.CME 2024-10-10 01:45:38.810 | HD Request # 5 | Downloading Intraday chart data for NQZ4.CME to the file NQZ4.CME.scid. Service: cme 2024-10-10 01:45:38.811 | HD Request # 5 | Download start date-time: 2024-10-10 01:45:25.000000. File last date-time: 2024-10-10 01:45:25.230001 2024-10-10 01:45:38.833 | HD Request # 5 | Using server: ds32.sierracharts.com port 10150 2024-10-10 01:45:38.833 | Socket (3) | Creating socket. 2024-10-10 01:45:38.833 | Socket (3) | New receive buffer size: 0 2024-10-10 01:45:38.833 | Socket (3) | Connecting to IP: 67.214.125.3. 2024-10-10 01:45:38.908 | HD Request # 5 | Setting DTC encoding to Binary VLS 2024-10-10 01:45:38.908 | HD Request # 5 | Sending historical data logon request message. 2024-10-10 01:45:39.418 | HD Request # 5 | Requesting Intraday data. Start date-time: 2024-10-10 01:45:25. Record interval: 0. Symbol: NQZ24 2024-10-10 01:45:39.440 | HD Request # 5 | Decompressing data. 2024-10-10 01:45:39.461 | HD Request # 5 | Receiving Intraday data for NQZ4.CME starting at 2024-10-10 01:45:25.230000 2024-10-10 01:45:39.461 | Socket (3) | CloseSocket call. 2024-10-10 01:45:39.461 | Socket (3) | Shutdown started. Waiting for graceful close. 2024-10-10 01:45:39.461 | Historical data download thread signaled to stop. 2024-10-10 01:45:39.461 | HD Request # 5 | Received 2 Intraday data records from 2024-10-10 01:45:25.230000 to 2024-10-10 01:45:25.230001 (0.0 seconds. Delay: 14.2 seconds) and wrote 0 records for NQZ4.CME 2024-10-10 01:45:39.461 | HD Request # 5 | Add time&sales data | Remembered last file record date-time: 2024-10-10 05:45:25.230001 2024-10-10 01:45:39.461 | HD Request # 5 | Completion time: 1s. 2024-10-10 01:45:39.461 | HD Request # 5 | Intraday data download complete for NQZ4.CME. Unique request ID: 5 2024-10-10 01:45:39.461 | Removing historical data download ID 5. 2024-10-10 01:45:39.461 | Real-time Intraday chart data file updates started for NQZ4.CME 2024-10-10 01:45:39.461 | Intraday chart data file opened for NQZ4.CME 2024-10-10 01:45:39.461 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2024-10-10 01:45:39.461 | 2024-10-10 01:45:39.461 | No download requests in the queue to start downloads for. 2024-10-10 01:45:39.481 | Socket (3) | Socket gracefully closed by remote side. 2024-10-10 01:45:39.481 | Socket (3) | Closed. 2024-10-10 01:45:39.710 | Chart #1 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:45:39.710 | Chart #14 has tagged chart #8 for full recalculation. Chartbook: NQ.cht 2024-10-10 01:45:39.710 | NQZ4.CME/mnqz4.cme [C][M] 5 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: NQ.cht 2024-10-10 01:45:42.835 | Opened cached Intraday file: C:\SierraChart\Data\NQZ4.CME.scid. Thread ID: 5692 2024-10-10 01:45:52.332 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Creating socket. Using TLS 1.2. 2024-10-10 01:45:52.332 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | New receive buffer size: 0 2024-10-10 01:45:52.332 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Connecting to IP: 216.66.0.130. 2024-10-10 01:45:52.448 | Rithmic Direct - DTC | Wrote file: C:\SierraChart\RithmicConnections.json. Size: 75789 2024-10-10 01:45:52.449 | Rithmic Direct - DTC | Processed connection points. Count: 324 2024-10-10 01:45:52.694 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | CloseSocket call. 2024-10-10 01:45:52.695 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Shutdown started. Waiting for graceful close. 2024-10-10 01:45:52.714 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Socket gracefully closed by remote side. 2024-10-10 01:45:52.714 | HTTPS connection ID:4 to downloads.rithmic.com:443 for request ID:4 (3) | Closed. "" |