Support Board
Date/Time: Fri, 22 Nov 2024 16:42:43 +0000
Post From: I am unable to place orders successfully
[2024-10-11 19:45:44] |
r2defi - Posts: 14 |
I requested reboot of the dedicated NinjatraderRemote server and tried placing order on just one of my apex account from Sierra and here is the updated log. I am obviously able to make the connection to Rithmic for it to pull my accounts' info. Why would the orders not go through is the problem. "2024-10-11 15:41:32.930 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-217268-22. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-22. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-20. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-19. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-17. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-16. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-15. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-14. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-13. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-12. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-11 15:41:33.001 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-11. 2024-10-11 15:41:33.012 | TradeActivity files query time: 0.010830 seconds. Entries: 0. Current queries: 20 2024-10-11 15:41:33.012 | Rithmic Direct - DTC | Requesting historical order fills for account APEX-217268-22. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.029 | TradeActivity files query time: 0.017122 seconds. Entries: 0. Current queries: 19 2024-10-11 15:41:33.029 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-217268-22. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.036 | TradeActivity files query time: 0.006578 seconds. Entries: 0. Current queries: 18 2024-10-11 15:41:33.036 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-20. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.059 | TradeActivity files query time: 0.022722 seconds. Entries: 0. Current queries: 17 2024-10-11 15:41:33.059 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-20. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.065 | TradeActivity files query time: 0.006614 seconds. Entries: 0. Current queries: 16 2024-10-11 15:41:33.065 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-19. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-10. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-09. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-08. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-07. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-06. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-05. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-04. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-03. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: PA-APEX-217268-02. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent order fills Date-Time for Trade Account: APEX-217268-21. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-217268-21. 2024-10-11 15:41:33.067 | Rithmic Direct - DTC | Received 20 accounts from service. 2024-10-11 15:41:33.088 | TradeActivity files query time: 0.022657 seconds. Entries: 0. Current queries: 35 2024-10-11 15:41:33.088 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-19. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.094 | TradeActivity files query time: 0.006122 seconds. Entries: 0. Current queries: 34 2024-10-11 15:41:33.094 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-17. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.117 | TradeActivity files query time: 0.022721 seconds. Entries: 0. Current queries: 33 2024-10-11 15:41:33.117 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-17. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.123 | TradeActivity files query time: 0.006150 seconds. Entries: 0. Current queries: 32 2024-10-11 15:41:33.123 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-16. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.146 | TradeActivity files query time: 0.022828 seconds. Entries: 0. Current queries: 31 2024-10-11 15:41:33.146 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-16. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.152 | TradeActivity files query time: 0.006055 seconds. Entries: 0. Current queries: 30 2024-10-11 15:41:33.152 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-15. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.165 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-10-11 15:41:33.174 | TradeActivity files query time: 0.022614 seconds. Entries: 0. Current queries: 29 2024-10-11 15:41:33.174 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-15. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.183 | TradeActivity files query time: 0.008909 seconds. Entries: 0. Current queries: 28 2024-10-11 15:41:33.183 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-14. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.206 | TradeActivity files query time: 0.022222 seconds. Entries: 0. Current queries: 27 2024-10-11 15:41:33.206 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-14. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.211 | TradeActivity files query time: 0.005900 seconds. Entries: 0. Current queries: 26 2024-10-11 15:41:33.218 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-13. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.234 | TradeActivity files query time: 0.022507 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.240 | TradeActivity files query time: 0.005943 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.263 | TradeActivity files query time: 0.022802 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.269 | TradeActivity files query time: 0.005977 seconds. Entries: 0. Current queries: 25 2024-10-11 15:41:33.283 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-13. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.283 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-12. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.283 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-12. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.283 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-11. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.291 | TradeActivity files query time: 0.022368 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.297 | TradeActivity files query time: 0.006006 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.319 | TradeActivity files query time: 0.022233 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.325 | TradeActivity files query time: 0.005915 seconds. Entries: 0. Current queries: 21 2024-10-11 15:41:33.337 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-11. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.337 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-10. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.337 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-10. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.337 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-09. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.348 | TradeActivity files query time: 0.022742 seconds. Entries: 0. Current queries: 17 2024-10-11 15:41:33.352 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-09. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.354 | TradeActivity files query time: 0.005924 seconds. Entries: 0. Current queries: 16 2024-10-11 15:41:33.369 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-08. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.377 | TradeActivity files query time: 0.023150 seconds. Entries: 0. Current queries: 15 2024-10-11 15:41:33.379 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-08. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.384 | TradeActivity files query time: 0.006445 seconds. Entries: 0. Current queries: 14 2024-10-11 15:41:33.385 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-07. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.407 | TradeActivity files query time: 0.023012 seconds. Entries: 0. Current queries: 13 2024-10-11 15:41:33.407 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-07. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.416 | TradeActivity files query time: 0.009546 seconds. Entries: 0. Current queries: 12 2024-10-11 15:41:33.416 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-06. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.438 | TradeActivity files query time: 0.022290 seconds. Entries: 0. Current queries: 11 2024-10-11 15:41:33.438 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-06. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.444 | TradeActivity files query time: 0.005539 seconds. Entries: 0. Current queries: 10 2024-10-11 15:41:33.444 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-05. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.467 | TradeActivity files query time: 0.023055 seconds. Entries: 0. Current queries: 9 2024-10-11 15:41:33.467 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-05. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.474 | TradeActivity files query time: 0.006760 seconds. Entries: 0. Current queries: 8 2024-10-11 15:41:33.474 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-04. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.496 | TradeActivity files query time: 0.022620 seconds. Entries: 0. Current queries: 7 2024-10-11 15:41:33.496 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-04. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.502 | TradeActivity files query time: 0.005917 seconds. Entries: 0. Current queries: 6 2024-10-11 15:41:33.503 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-03. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.525 | TradeActivity files query time: 0.023074 seconds. Entries: 0. Current queries: 5 2024-10-11 15:41:33.525 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-03. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.532 | TradeActivity files query time: 0.006302 seconds. Entries: 0. Current queries: 4 2024-10-11 15:41:33.532 | Rithmic Direct - DTC | Requesting historical order fills for account PA-APEX-217268-02. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.554 | TradeActivity files query time: 0.022598 seconds. Entries: 0. Current queries: 3 2024-10-11 15:41:33.554 | Rithmic Direct - DTC | Requesting historical account balances for account PA-APEX-217268-02. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:33.560 | TradeActivity files query time: 0.006056 seconds. Entries: 0. Current queries: 2 2024-10-11 15:41:33.560 | Rithmic Direct - DTC | Requesting historical order fills for account APEX-217268-21. Start Date-Time UTC: 2024-10-09 19:42:59 2024-10-11 15:41:33.583 | TradeActivity files query time: 0.022302 seconds. Entries: 0. Current queries: 1 2024-10-11 15:41:33.583 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-217268-21. Start date-time UTC: 2024-06-09 19:41:33 2024-10-11 15:41:34.097 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-10-11 15:41:34.097 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-10-11 15:42:25.824 | Requesting order status for non-responsive order. Time since last action: 56.5 seconds | Symbol: mnqz4.cme | TradeAccount: PA-APEX-217268-02 | InternalOrderID: 259 | Current Status: Order Sent 2024-10-11 15:42:55.866 | Trade Order Error - Order timed-out waiting for response from service/exchange server. Internal Order ID: 259. Service Order ID: (none). Symbol: mnqz4.cme. Account: PA-APEX-217268-02 " |