Support Board
Date/Time: Sun, 24 Nov 2024 04:42:35 +0000
Rithmic connection error - permission denied
View Count: 622
| [2024-06-13 05:27:14] |
| maxm1987 - Posts: 115 |
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Hello support, before I explain the problem and you pointing me to the help section, here is what I already tried but didnt work. Rithmic Trading Platform Service Rithmic Trading Platform Service: Permission Denied Resolution Procedure I also tried switching the APEX servers. APEX support told me my credentials are valid and directed me to you. I also tried to contact Rithmic support but have nothing heard from them. I also sent you the window log. The error message says "connection error message from service: rithmic direct (...): permission denied" Attached is a screenshot of my data/trade service settings for rithmic. I am clueless as to why this is happening. |
 Screenshot 2024-06-13 072544.png / V - Attached On 2024-06-13 05:25:57 UTC - Size: 42.11 KB - 77 views |
| [2024-06-13 08:50:33] |
| Sierra_Chart Engineering - Posts: 17154 |
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Why are you contacting us about this? We cannot help with it. We have no control over this whatsoever. The permission denied documentation, was updated about a week ago with additional information. We have put their everything that we know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-13 08:50:57
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| [2024-06-13 09:00:06] |
| maxm1987 - Posts: 115 |
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dont understand why every time Sierra_Chart Engineering answers the answers are so rude and when "John" answers the responses are a lot more gentle. I put some time into my question and researched with rithmic and APEX before contacting you bc I kinda expected the tone of your answer to be like this and you were kinda the last resort. But anyway have a good day |
| [2024-06-13 12:05:58] |
| Sierra_Chart Engineering - Posts: 17154 |
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We are stating the facts. Rithmic has created this system, and Apex is using the Rithmic system. They must help you. They must resolve this. Rithmic has created this. They must resolve their own problems. They have created this problem for you. They must solve their own problems. This is absolutely completely and totally unacceptable and reckless, for Apex and Rithmic not to properly help you. Rithmic and Apex are operating in a fully irresponsible and reckless manner and that is absolute fact. This is completely outrageous, these endless Rithmic permission denied errors, and Apex telling you to come to us. This is absolute irresponsibility and stupidity to the absolute maximum. Send this message to apex. Rithmic "permission denied". We are sick and tired of this crap. Rithmic permission denied. Completely and totally absurd. We are not here to be nice. We are going to give Rithmic and Apex hell over this. We have dealt with this nonsense for years upon years from Rithmic. We do not know what causes this error at all. We have no control over it. Once again reaffirming complete irresponsibility, to the maximum on the part of Rithmic and Apex to direct this to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-13 12:21:31
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| [2024-06-14 06:40:17] |
| maxm1987 - Posts: 115 |
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I completely understand that you dont want to solve issues that come from third party providers. Since I didnt know that the fault is not on your side, I asked this question to you. From now on I will try to deal with APEX one more question to add to this though: Since I am using Denali shouldnt the charts update nonetheless? When I close my charts and reopen them they update to the moment when I open them but then updating stops and I get the rithmic error. Just want to filter out any possible causes: is this normal or should the charts still update since I am using denali? |
| [2024-06-14 07:15:52] |
| Sierra_Chart Engineering - Posts: 17154 |
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We have been thinking about this and we want to make sure we provide all of the information as to possible problems that we are able to help with. With the particular DTC protocol encoding that Rithmic is using, your Rithmic username and password must not be longer than 31 characters. They can be 31 characters or less. But not more than that. If your Rithmic username or password are 32 characters or greater, this will lead to a permission denied error. The documentation has been updated regarding this. Yes and we apologize, for not giving you instructions on how to do this: one more question to add to this though: Since I am using Denali shouldnt the charts update nonetheless?
Here they are: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-14 09:14:13] |
| maxm1987 - Posts: 115 |
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thanks for getting back to me once again. I had checked the password cause before but thats not it. It worked for 1,5 years and I havent changed the password since. So ill be waiting for APEX to answer. One last thing just for understanding purposes: Lets say when everything was working fine before; I had set selected service to rithmic direct. I had put my info for trading username and trading Password to my rithmic credentials (see screenshot in my first post) .. AND I had market data username and market data password also set to my rithmic credentials (again, see screenshot): does this mean I received data from rithmic or Denali? |
| [2024-06-14 11:38:42] |
| Sierra_Chart Engineering - Posts: 17154 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Connect to the data feed: Select "File >> Disconnect" Select "File >> Connect to Data Feed" After about 30 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-06-14 11:50:26] |
| maxm1987 - Posts: 115 |
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thanks .. there you go 2024-06-14 11:48:10.369 | Software version: 2644 64-bit 2024-06-14 11:48:10.369 | Primary Thread ID: 23232 2024-06-14 11:48:10.369 | Usage end date: 2024-10-11 2024-06-14 11:48:10.369 | Enabled for: Advanced Features 2. 2024-06-14 11:48:10.369 | Enabled for: Sierra Chart Historical Data Service. 2024-06-14 11:48:10.369 | Enabled for: Denali Real-Time Exchange Data Feed. 2024-06-14 11:48:10.369 | Enabled for: Delayed Denali Exchange Data Feed. 2024-06-14 11:48:10.369 | Enabled for exchange2: CME (Trading Account Required) 2024-06-14 11:48:10.369 | Enabled for exchange2: CBOT (Trading Account Required) 2024-06-14 11:48:10.369 | Enabled for exchange2: COMEX (Trading Account Required) 2024-06-14 11:48:10.369 | Enabled for exchange2: NYMEX (Trading Account Required) 2024-06-14 11:48:10.369 | Enabled for exchange2: NASDAQ TotalView US stock data 2024-06-14 11:48:10.369 | Enabled for exchange2: US Equities Consolidated Tape 2024-06-14 11:48:10.369 | Enabled for exchange2: NASDAQ Global Indexes 2024-06-14 11:48:10.369 | Enabled for exchange2: US Equities Consolidated Tape with Depth 2024-06-14 11:48:10.369 | Allow Support for Sierra Chart Data Feeds is enabled. 2024-06-14 11:48:10.369 | Current selected Data/Trading service: Rithmic Direct - DTC 2024-06-14 11:48:10.369 | Custom symbol settings values: enabled 2024-06-14 11:48:10.369 | Chart Update Interval: 500 2024-06-14 11:48:10.369 | Intraday Data Storage Time Unit: 0 2024-06-14 11:48:10.369 | Time Zone: +00:00:00 (UTC+00) 2024-06-14 11:48:10.369 | 2024-06-14 11:48:10 Local computer time in UTC 2024-06-14 11:48:10.369 | 2024-06-14 11:48:10 Local computer time in SC Time Zone 2024-06-14 11:48:10.369 | 2024-06-14 10:59:55 Server time in UTC 2024-06-14 11:48:10.369 | Local computer UTC time and Server UTC time difference: 3 seconds. 2024-06-14 11:48:10.369 | Program path: C:\SierraChart\ 2024-06-14 11:48:10.369 | Data Files path: C:\SierraChart\Data\ 2024-06-14 11:48:10.369 | OS Version Number: 10.0 2024-06-14 11:48:10.369 | Locale Setting: C 2024-06-14 11:48:10.370 | DLLs: gcUserStudies_2499_64.dll, UserContributedStudies_64.dll 2024-06-14 11:48:10.370 | Allowed protected custom studies: 2024-06-14 11:48:10.370 | Crash reporter started: true 2024-06-14 11:48:10.370 | 2024-06-14 11:48:18.783 | File >> Disconnect selected. 2024-06-14 11:48:18.783 | DTC Client socket (0) | CloseSocket call. 2024-06-14 11:48:18.783 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:32.443 | 2024-06-14 11:48:32.443 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:32.443 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:32.444 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:32.444 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:32.444 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:32.581 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:32.581 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:32.581 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:32.581 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Failed connections: 64 2024-06-14 11:48:32.971 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:32.971 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:32.995 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:32.995 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:32.996 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:32.996 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:32.996 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:33.123 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:33.123 | DTC Client socket (1) | Closed. 2024-06-14 11:48:37.009 | 2024-06-14 11:48:37.009 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:37.009 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:37.010 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:37.010 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:37.010 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:37.292 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:37.292 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:37.292 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:37.292 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:37.785 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:37.785 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:37.785 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:37.785 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:37.785 | Rithmic Direct - DTC | Failed connections: 65 2024-06-14 11:48:37.785 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:37.785 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:37.808 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:37.808 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:37.809 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:37.809 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:37.809 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:37.938 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:37.938 | DTC Client socket (1) | Closed. 2024-06-14 11:48:41.826 | 2024-06-14 11:48:41.826 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:41.826 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:41.833 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:41.833 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:41.833 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:41.980 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:41.980 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:41.980 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:41.980 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:42.367 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:42.367 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:42.367 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:42.367 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:42.367 | Rithmic Direct - DTC | Failed connections: 66 2024-06-14 11:48:42.367 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:42.367 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:42.380 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:42.381 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:42.381 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:42.381 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:42.381 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:42.514 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:42.514 | DTC Client socket (1) | Closed. 2024-06-14 11:48:46.394 | 2024-06-14 11:48:46.394 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:46.394 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:46.394 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:46.394 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:46.394 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:46.521 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:46.521 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:46.521 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:46.521 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:46.904 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:46.904 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:46.904 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:46.904 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:46.904 | Rithmic Direct - DTC | Failed connections: 67 2024-06-14 11:48:46.904 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:46.904 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:46.932 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:46.932 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:46.933 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:46.933 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:46.933 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:47.120 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:47.120 | DTC Client socket (1) | Closed. 2024-06-14 11:48:50.935 | 2024-06-14 11:48:50.935 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:50.935 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:50.936 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:50.936 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:50.936 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:51.070 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:51.070 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:51.070 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:51.070 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:51.457 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:51.457 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:51.457 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:51.457 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:51.457 | Rithmic Direct - DTC | Failed connections: 68 2024-06-14 11:48:51.457 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:51.457 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:51.477 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:51.478 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:51.478 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:51.478 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:51.478 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:51.605 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:51.605 | DTC Client socket (1) | Closed. 2024-06-14 11:48:55.483 | 2024-06-14 11:48:55.483 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:48:55.483 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:48:55.484 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:48:55.484 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:48:55.484 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:48:55.612 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:48:55.612 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:48:55.612 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:48:55.612 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:48:56.189 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:48:56.189 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:48:56.189 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:56.189 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:48:56.189 | Rithmic Direct - DTC | Failed connections: 69 2024-06-14 11:48:56.189 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:48:56.189 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:56.208 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:48:56.208 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:48:56.209 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:48:56.209 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:48:56.209 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:48:56.338 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:48:56.338 | DTC Client socket (1) | Closed. 2024-06-14 11:49:00.202 | 2024-06-14 11:49:00.202 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:00.202 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:00.203 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:00.203 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:00.203 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:00.332 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:00.332 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:00.332 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:00.332 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:00.729 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:00.729 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:00.729 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:00.729 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:00.729 | Rithmic Direct - DTC | Failed connections: 70 2024-06-14 11:49:00.729 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:00.729 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:00.744 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:00.745 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:00.745 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:00.746 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:00.746 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:00.875 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:00.875 | DTC Client socket (1) | Closed. 2024-06-14 11:49:04.745 | 2024-06-14 11:49:04.745 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:04.745 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:04.746 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:04.746 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:04.746 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:04.872 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:04.872 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:04.872 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:04.872 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:05.264 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:05.264 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:05.264 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:05.264 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:05.264 | Rithmic Direct - DTC | Failed connections: 71 2024-06-14 11:49:05.264 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:05.264 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:05.283 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:05.284 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:05.284 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:05.284 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:05.284 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:05.411 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:05.411 | DTC Client socket (1) | Closed. 2024-06-14 11:49:09.304 | 2024-06-14 11:49:09.305 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:09.305 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:09.306 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:09.306 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:09.306 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:09.449 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:09.449 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:09.449 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:09.449 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:09.879 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:09.879 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:09.879 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:09.879 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:09.879 | Rithmic Direct - DTC | Failed connections: 72 2024-06-14 11:49:09.879 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:09.879 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:09.903 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:09.905 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:09.905 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:09.905 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:09.905 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:10.038 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:10.038 | DTC Client socket (1) | Closed. 2024-06-14 11:49:13.903 | 2024-06-14 11:49:13.903 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:13.903 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:13.909 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:13.909 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:13.909 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:14.037 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:14.037 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:14.037 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:14.037 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:14.440 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:14.440 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:14.440 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:14.440 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:14.440 | Rithmic Direct - DTC | Failed connections: 73 2024-06-14 11:49:14.440 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:14.440 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:14.457 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:14.457 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:14.457 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:14.457 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:14.457 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:14.599 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:14.599 | DTC Client socket (1) | Closed. 2024-06-14 11:49:18.460 | 2024-06-14 11:49:18.460 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:18.460 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:18.461 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:18.461 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:18.461 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:18.588 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:18.588 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:18.588 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:18.588 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:18.974 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:18.974 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:18.974 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:18.974 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:18.974 | Rithmic Direct - DTC | Failed connections: 74 2024-06-14 11:49:18.974 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:18.974 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:18.999 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:19.000 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:19.000 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:19.000 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:19.000 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:19.128 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:19.128 | DTC Client socket (1) | Closed. 2024-06-14 11:49:23.024 | 2024-06-14 11:49:23.024 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:23.024 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:23.025 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:23.025 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:23.025 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:23.168 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:23.168 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:23.168 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:23.168 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:23.582 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:23.582 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:23.582 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:23.582 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:23.582 | Rithmic Direct - DTC | Failed connections: 75 2024-06-14 11:49:23.582 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:23.582 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:23.591 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:23.591 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:23.591 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:23.591 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:23.591 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:23.719 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:23.719 | DTC Client socket (1) | Closed. 2024-06-14 11:49:27.606 | 2024-06-14 11:49:27.606 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:27.606 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:27.607 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:27.607 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:27.607 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:27.736 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:27.736 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:27.736 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:27.736 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:28.125 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:28.125 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:28.125 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:28.125 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:28.125 | Rithmic Direct - DTC | Failed connections: 76 2024-06-14 11:49:28.125 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:28.125 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:28.146 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:28.147 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:28.147 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:28.147 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:28.147 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:28.279 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:28.279 | DTC Client socket (1) | Closed. 2024-06-14 11:49:32.163 | 2024-06-14 11:49:32.163 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:32.163 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:32.166 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:32.166 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:32.166 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:32.315 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:32.315 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:32.315 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:32.315 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:32.704 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:32.704 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:32.704 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:32.704 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:32.704 | Rithmic Direct - DTC | Failed connections: 77 2024-06-14 11:49:32.704 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:32.704 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:32.717 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:32.718 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:32.718 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:32.718 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:32.718 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:32.851 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:32.851 | DTC Client socket (1) | Closed. 2024-06-14 11:49:36.715 | 2024-06-14 11:49:36.715 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:36.715 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:36.716 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:36.716 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:36.716 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:36.843 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:36.843 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:36.843 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:36.843 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:37.232 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:37.232 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:37.232 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:37.232 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:37.232 | Rithmic Direct - DTC | Failed connections: 78 2024-06-14 11:49:37.232 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:37.232 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:37.254 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:37.254 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:37.254 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:37.254 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:37.254 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:37.381 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:37.381 | DTC Client socket (1) | Closed. 2024-06-14 11:49:41.269 | 2024-06-14 11:49:41.270 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:41.270 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:41.270 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:41.270 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:41.270 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:41.404 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:41.404 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:41.404 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:41.404 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:41.806 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:41.806 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:41.806 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:41.806 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:41.806 | Rithmic Direct - DTC | Failed connections: 79 2024-06-14 11:49:41.806 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:41.806 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:41.824 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:41.824 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:41.824 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:41.825 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:41.825 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:41.957 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:41.957 | DTC Client socket (1) | Closed. 2024-06-14 11:49:45.830 | 2024-06-14 11:49:45.830 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:45.830 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:45.830 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:45.830 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:45.830 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:45.959 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:45.959 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:45.960 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:45.960 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:46.344 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:46.344 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:46.344 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:46.344 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:46.344 | Rithmic Direct - DTC | Failed connections: 80 2024-06-14 11:49:46.344 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:46.344 | Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:46.365 | Rithmic Direct - DTC | Waiting for socket receive thread to end 2024-06-14 11:49:46.366 | DTC Client socket (1) | CloseSocket call. 2024-06-14 11:49:46.366 | Rithmic Direct - DTC | Disconnected. 2024-06-14 11:49:46.366 | Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2024-06-14 11:49:46.366 | DTC Client socket (1) | Shutdown started. Waiting for graceful close. 2024-06-14 11:49:46.496 | DTC Client socket (1) | Socket gracefully closed by remote side. 2024-06-14 11:49:46.496 | DTC Client socket (1) | Closed. 2024-06-14 11:49:50.376 | 2024-06-14 11:49:50.376 | Rithmic Direct - DTC | Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2024-06-14 11:49:50.376 | Rithmic Direct - DTC | Connecting to the server rsc.rithmic.com. Port 50503 2024-06-14 11:49:50.377 | DTC Client socket (1) | Creating socket. Using TLS 1.2. 2024-06-14 11:49:50.377 | DTC Client socket (1) | New receive buffer size: 0 2024-06-14 11:49:50.377 | DTC Client socket (1) | Connecting to IP: 216.57.156.163. 2024-06-14 11:49:50.538 | Rithmic Direct - DTC | Network connection to server complete. 2024-06-14 11:49:50.538 | Rithmic Direct - DTC | Starting socket receive thread. 2024-06-14 11:49:50.539 | Rithmic Direct - DTC | Setting DTC encoding to Binary 2024-06-14 11:49:50.539 | Rithmic Direct - DTC | Sending logon request message. 2024-06-14 11:49:50.929 | Rithmic Direct - DTC | Received logon response. 2024-06-14 11:49:50.929 | Rithmic Direct - DTC | Server Name: . 2024-06-14 11:49:50.929 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:49:50.929 | Rithmic Direct - DTC | Logon error received from server: permission denied 2024-06-14 11:49:50.929 | Rithmic Direct - DTC | Failed connections: 81 2024-06-14 11:49:50.929 | Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2024-06-14 11:49:50.929 | Select 'File >> Disconnect' to prevent further connection attempts. |
| [2024-06-14 12:22:29] |
| Sierra_Chart Engineering - Posts: 17154 |
|
You are getting an error connecting to the Rithmic trading server: 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Server protocol version: 8. Client protocol version: 8 2024-06-14 11:48:32.971 | Rithmic Direct - DTC | Logon error received from server: permission denied This is not the market data or historical data server. Since you are using the Denali Data Feed, you should remove the username and password for both the market data server and historical data server settings in Global Settings >> Data/Trade Service Settings >> Main Settings. And we would recommend clearing the Rithmic trading server username and password and hand typing those. And probably have your password reset from Apex and reentering that new one. We do not have any other ideas about this. To answer this question: AND I had market data username and market data password also set to my rithmic credentials (again, see screenshot): does this mean I received data from rithmic or Denali?
The data will be coming from the Denali Data Feed based on various conditions which are all met.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2024-06-14 12:24:24
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| [2024-06-16 10:02:56] |
| maxm1987 - Posts: 115 |
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Dear support, Just to wrap up this thread: don’t take this wrongly, just trying to inform you. Apparently, my rithmic credentials work in the ninja trader platform. Don’t get this wrong, I love Sierra but I can use it unfortunately only for charting hat this point and will execute through ninja and hope, that somehow sometime this issue will resolve itself just how it started |
| [2024-06-17 14:29:54] |
| John - SC Support - Posts: 36238 |
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The interface that is used by Ninja is different from what is used by Sierra Chart. The interface to Sierra Chart was built by Rithmic and uses the DTC Protocol. Therefore the fact that the credentials work in Ninja has nothing to do with them working in Sierra Chart. And the Rithmic personnel are no help with this. They do not understand, or are even aware, of this nuance. They will tell you that it must be a Sierra Chart issue since it works for other systems. But, as we are pointing out, this is not our issue. The error comes from Rithmic for an interface built by Rithmic. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-02 12:23:20] |
| C_Money - Posts: 64 |
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Dear support,
Just to wrap up this thread: don’t take this wrongly, just trying to inform you. Apparently, my rithmic credentials work in the ninja trader platform. Don’t get this wrong, I love Sierra but I can use it unfortunately only for charting hat this point and will execute through ninja and hope, that somehow sometime this issue will resolve itself just how it started maxm1987, I had this issue and it was resolved by first running RTraderPro and accepting 2 agreements that are presented upon login. The morons at Apex don't tell you this, its not in their FAQ. As soon as I accepted the agreements, I was able to log in to SierraChart. Also, use the first Apex Chicago server, that is the one. @Sierra_Chart Engineering and John - I'd suggest adding this to your resolution procedures for Rithmic since logging in to RTraderPro to accept the 2 agreements is a prerequisite to being able to trade on SierraCharts. I already asked Apex support to add it to their FAQ since they should have known this. I also diplomatically told them it was stupid to try to send me to Sierra when I was getting the same error when obviously it was Apex/Rithmic the entire time without clear instructions. Date Time Of Last Edit: 2024-07-02 12:28:20
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| [2024-07-02 15:14:58] |
| John - SC Support - Posts: 36238 |
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C_Money: Thank you - we have added this to the information on the Permission Denied message. This is the first we have heard of this, and hopefully it is an item that will help resolve this issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-02 15:56:56] |
| Sierra_Chart Engineering - Posts: 17154 |
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Thank you for the information.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-07-02 16:35:38] |
| maxm1987 - Posts: 115 |
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Hello everyone, Thanks for following up. C_money thanks for the solution suggestions. Since I have been trading with apex and sierra for 1.5 years I had of course already signed the documents. Like you said it is a prerequisite otherwise nothing would work. What had solved the issue for me was, like you said, and I guess it makes sense putting that in the documentation, to switch the server to apex Chicago. I had it set for the 1.5 years to rithmic direct and it stopped working all of a sudden. The solution was to switch the server to Apex |
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