Support Board
Date/Time: Thu, 27 Feb 2025 13:15:13 +0000
Some problems with the chart
View Count: 663
| [2021-06-29 20:35:42] |
| User184555 - Posts: 6 |
|
Good afternoon, I am using Sierra charting software with Infinity Futures broker. I want to change my laptop to a newer laptop so I installed Sierra charting through Infinity charting and I am having 2 issues on my new charts compared to the old one. I asked my representative in Infinity Futures but he could not help me with these issues so he directed me to you. My first issue is that my active trade is not showing on the chart even though chart trade mode is on, it only shows on the DOM How can I fix this? My second issue is that my DOM disappears every time I minimize it. On my old laptop it stayed at the bottom of the screen so I could open it up when I needed it. On the new chart if I minimize it, it disappears and I have to open it from the control panel again. Is there any way I can fix this? On my old laptop and chart I did not have any of these issues. Can you please help me? Thank you, Csilla Karajz |
Private File Attachment Deleted. |
| [2021-06-29 20:50:29] |
| John - SC Support - Posts: 38222 |
|
My first issue is that my active trade is not showing on the chart even though chart trade mode is on, it only shows on the DOM How can I fix this?
Which DOM are you referring to, the TransAct DOM or the Trading DOM within Sierra Chart? Also, where are you placing the trade, from the TransAct DOM or within Sierra Chart? My second issue is that my DOM disappears every time I minimize it. On my old laptop it stayed at the bottom of the screen so I could open it up when I needed it. On the new chart if I minimize it, it disappears and I have to open it from the control panel again. Is there any way I can fix this?
This sounds like the Windows Operating System option for Combine Taskbar Buttons. Refer to this item we found online: https://winaero.com/disable-taskbar-button-combining-windows-10/ For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 10:24:54] |
| User184555 - Posts: 6 |
|
Hi John, thank you for your answer. Regarding the DOM issue, I am using the Transact DOM and I am placing my trade on that DOM. Funnily yesterday when I was doing this on my SIM chart on my new laptop, my live chart was open on my old laptop and when I placed the trade on my SIM chart on my Transact DOM, the trade appeared on my live chart on my old laptop but not on my SIM chart on my new laptop. I find this very weird. Any thoughts on this? http://www.sierrachart.com/image.php?Image=1625050105594.png Regarding the second issue, my husband is trying to fix that as he is IT. He tried your suggestions but the issue is still not fixed unfortunately. Thank you for your help again. Kind regards, Csilla Date Time Of Last Edit: 2021-06-30 10:49:28
|
| [2021-06-30 13:44:05] |
| John - SC Support - Posts: 38222 |
|
The one thing we can think of with the trades not showing is that you may not be connected to the same TransAct Connection Type. Keep in mind that this is now set separately within Sierra Chart. Go to File >> Data/Trade Service Settings and ensure that the Connection Type is set the same as your TransAct DOM. With regards to the DOM, the other option is that your Sierra Chart DOM is "attached" to your main window, so when you minimize it, it is stored with the main program and not through the operating system. If this is the case, then you would have a Chart Tab for that Trading DOM. Look to see if you have this situation. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 14:01:18] |
| User184555 - Posts: 6 |
|
Please see the image I saved now. http://www.sierrachart.com/image.php?Image=1625061200831.png I checked the Data/Trade Service settings and it is exactly the same as it is on my old laptop now, the only thing I added was the connection type which was empty when the trade did not show on the chart. Now I added the same option "Simulated Live" like on my old laptop and you can see what happened, now I can not even place a trade. I am even more confused now. Any other idea? Which connection type should I use? With this connection type I can place trades on my old laptop, so I do not understand why is it happening on my new laptop? Thank you for your help again, Csilla |
| [2021-06-30 14:23:01] |
| John - SC Support - Posts: 38222 |
|
Are you trying to place the trade from Sierra Chart or from the TransAct DOM? If you are doing it from the TransAct DOM, then there should not be any reason for an issue related to the Sierra Chart setting. You would need to check with TransAct on what may be happening. If you are sending the trade from Sierra Chart, then what happens when you try to place a trade? Check your Trade >> Trade Service Log to see if there is anything shown in there. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 14:42:26] |
| User184555 - Posts: 6 |
|
I placed a trade as a test on my SIM account directly on the Sierra chart by right clicking on the mouse which showed up on the chart on both laptops at the same time but it did not show up on the Transact DOM on any of my laptops. I was scared for a while that it will be a live trade as it was showing on my live chart too even though I initiated it on my SIM chart. I closed the trade, it showed up on the Trade Activity Log on both laptops, on my live account it shows as a SIM trade but on my SIM account it does not show SIM on the Trade Activity Log. It is getting very confusing to me. Just to make it even more weird, I placed a SIM trade earlier today on the Transact DOM on my new laptop which shows up only in the SIM account Trade Activity Log but not in my live account Trade Activity Log. Something is definitely not right. Can you check this issue with the Transact support or do I need to take it up with them? I took an image of the Trade Service Log for you. http://www.sierrachart.com/image.php?Image=1625063212765.png |
| [2021-06-30 15:04:36] |
| John - SC Support - Posts: 38222 |
|
The one thing to keep in mind is that when you are placing trades to the Simulated Live TransAct account, you are NOT in Simulation Mode in Sierra Chart, since those trades are going to the trading service. If you are in Simulation Mode in Sierra Chart, then those trades are NOT sent to TransAct. Given this, if you are still having an issue with trades sent to TransAct, then you would need to ask TransAct about those. If this is just about the Sierra Chart Trade Activity Log, then let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 15:23:48] |
| User184555 - Posts: 6 |
|
Are you telling me that the test trade which I placed on the Sierra chart was actually a LIVE trade??? That is bad news then! I am talking to Transact support again, hopefully they can help me. There is an issue with the Trade Activity Log too. I now placed a SIM trade on the Transact DOM in my SIM account on my old laptop and that trade shows up in my SIM account Trade Activity Log on my new laptop without the SIM label. I am completely confused now. What is happening? |
| [2021-06-30 16:35:01] |
| John - SC Support - Posts: 38222 |
|
Are you telling me that the test trade which I placed on the Sierra chart was actually a LIVE trade???
No, not at all. What we are telling you is that there are two different SIM modes. There is a Simulation mode within Sierra Chart and there is a Simulated Live service with TransAct. It sounds like these are getting confused. You have to make sure that both Sierra Chart and your TransAct DOM are set to the same Connection Type. If your Connection Type is Simulated Live in all cases, then you will NOT be using the Simulation Mode within Sierra Chart, in which case the orders in Sierra Chart will not show as being part of the Sierra Chart simulation (they will not start with SIM in the Trade Activity Log). These orders are being sent to the Simulated Live service with TransAct. If you have Trade >> Trade Simulation Mode On within Sierra Chart, then you will see the SIM before the symbol name in the Trade Activity Log, but those orders are NOT sent to TransAct, as they are just kept within Sierra Chart. In order to make things a little simpler, please let us know what you mean when you say SIM. Is this the Simulated Live service with TransAct (not in Simulation Mode within Sierra Chart) or is this the Simulation Mode within Sierra Chart? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-01 15:08:33] |
| User184555 - Posts: 6 |
|
Hello again, thank you for the explanation, I think I understand it now. It is a bit confusing for sure! Luckily the original problem with the trade not showing on my chart was resolved with Transact support yesterday and my test trade was not a live trade! In Sierra chart the Trade Simulation Mode On is not ticked. If I have any more issues, I will contact you again. Thank you again for your help! Kind regards, Csilla |
To post a message in this thread, you need to log in with your Sierra Chart account: