Support Board
Date/Time: Wed, 12 Feb 2025 16:52:33 +0000
Denali Data feed disconnection issues
View Count: 1576
| [2020-07-17 16:07:21] |
| abrown8703 - Posts: 64 |
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SC Support, 1. The Denali data feed has been randomly disconnecting, which is unusual. Is this a known issue? I am using TransAct for order routing. 2. I am unable to connect to the Danali data feed at the 6PM Est Asia open by simply clicking the connect button. Instead, I have to exit the program and relaunch in order to connect. This was not the case as I recall months ago. Is this a known issue? |
| [2020-07-17 19:28:53] |
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1. This would be due to a network connectivity issue between your computer and the server. Refer to the section here for information which may help: Prices / Data Falling Behind: 4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server (4.16 - Monitoring Sierra Chart Data Feed Performance from Perspective of Server) 2. This is not good. Maybe an exception was encountered. Enable this option: General Settings Window: Save Message Log to File (Global Settings >> General Settings >> Log >> Log) When you have the problem again provide us the latest Message Log file. Also update to the current version of Sierra Chart: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-19 02:02:42
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| [2020-07-20 22:03:37] |
| abrown8703 - Posts: 64 |
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Submitted message log for review. Received automated response. As per your request please review submitted log and provide an answer to this issue at your earliest convience.
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| [2020-07-20 22:30:14] |
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Ok we see what the problem is, you are also connecting to the Transact orders server. So if that disconnects which we have seen can often occur, then that is going to temporarily interrupt the Denali data feed: Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2020-07-19 17:46:05.338
So you need to disable the orders connection (Global Settings >> Data/Trade Service Settings >> (Settings on left for Transact) ) or consider using the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Also the log contains no exceptions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-07-20 22:37:19] |
| User90125 - Posts: 715 |
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Are you confirming that the Sierra Chart order routing service does work with Transact? So you need to disable the orders connection (Global Settings >> Data/Trade Service Settings >> (Settings on left for Transact) ) or consider using the Sierra Chart order routing service:
Sierra Chart / Trading Technologies Futures Order Routing Service If so, are there specific instructions on how to enable this for use with Transact? |
| [2020-07-20 22:39:15] |
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No it does not but we do not have any other solution to offer if you want to do trading with Transact from Sierra Chart. The clearing firms/brokers supported with that service are listed on that page linked above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-07-20 22:39:33
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| [2020-07-20 22:51:37] |
| abrown8703 - Posts: 64 |
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That approach is rather strange and should be addressed. The Denali data feed connection should establish connection with the cme regardless of whether the TransAct order server connection is established(without the feature diasabled). Then in the background attempt to reconnect to the TransAct order server. I am not sure why this is difficult to accomplish or why there are so many issues between TransAct and Sierra/Denali.
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| [2020-07-21 09:17:26] |
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This is not easily solved and we cannot allocate the time near-term to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-26 23:53:55] |
| Profile Trader - Posts: 177 |
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SC Eng. Is this something still on the to do list at some point? If not is there a option somewhere that I can set SC to reboot at a certain time at night automatically? Its getting old to reboot SC each day to get the Denali Feed to work.. Thanks in advance for your time and insight. Doug |
| [2020-10-27 01:14:01] |
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Its getting old to reboot SC each day to get the Denali Feed to work.. Why do you need to do this? You definitively do not need to restart Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-27 01:14:25
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| [2020-10-27 01:30:56] |
| Profile Trader - Posts: 177 |
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SC will not reconnect after the 5-6 pm shut down. (this has something to do with Transact trading choice) the price action will be correct on the price scale on the charts from the Denali feed but the charts will not print candles or bars. connection status will stay yellow. choosing disconnect and reconnect on the file drop down does not fix it. they only thing that fixes it is closing SC and reopening it. I do not trade through SC I have a transact account and have it setup to connect to transact to confirm requirement to have a account for CME fee discount. |
| [2020-10-27 02:51:16] |
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That does not make sense to us. This would tend to indicate an issue with the Transact session key. But the session key should be cleared so there should be a request for a new one and you should not have to restart Sierra Chart. We have added additional logging to the next release to see what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-27 04:14:12] |
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Actually thinking about this some more, we think we know what is likely happening which leads to this circumstance. We think that Transact wants it to work this way where you are forced into doing a restart. This is based on a prior discussion with them where they did indicate they want this behavior but we did not implement it because we knew it would be an inconvenience to users. But apparently it works this way because of how they are disconnecting a user. Please switch to the Sierra Chart Order Routing Service to solve this problem: Sierra Chart / Trading Technologies Futures Order Routing Service You will need to use a different broker though. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-27 04:15:22
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| [2020-10-27 05:49:12] |
| User90125 - Posts: 715 |
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If not is there a option somewhere that I can set SC to reboot at a certain time at night automatically?
Under Data/Trade Service Settings >>> Advanced Settings there should be a setting to reconnect daily at a given time (and time zone). |
| [2020-10-28 06:05:44] |
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There is no way to restart Sierra Chart automatically. Anyway we have implemented a solution in the latest release which we think will resolve this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-28 08:55:40] |
| scalperdude - Posts: 20 |
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Why is Sierra Chart dealing and doing business with tyrants exchanges like CME? Please remove the Denali data service. We need to stand up, not be subservient and work with them!
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| [2020-10-28 13:16:33] |
| Profile Trader - Posts: 177 |
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SC I downloaded the lastest version and tried to run it. SC opened up and went to not connected (RED) and several of my charts were were gone in my chartbook. I hit file and clicked on connect to data feed and it went green but a my Nasdaq internals chart did not load. I then went to help and clicked load previous version. I will play more with it after hours right now I need to rebuild my chartbook again... Not sure how I lost charts in my chartbook... Doug |
| [2020-10-28 13:55:27] |
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Not sure at all in regards to post #17, we need to get your Chartbook and test . There are no changes which would cause any of the problems you described. Update: what you are seeing might be related to delays with loading chart data due to file compression occurring for the Intraday data files in the background. In regards to post #16, we will follow-up as soon as possible. Thank you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-28 14:23:06
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| [2020-10-28 17:27:46] |
| Profile Trader - Posts: 177 |
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I have re installed the latest version and did not have the same issues. Still not sure how I lost 2 charts but was able to go back to a backup chart book. I will advise this evening after 6pm EST if SC reconnects automatically or stays yellow. Thanks, Doug |
| [2020-10-28 19:36:10] |
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It does not make any sense to us why running this new version would result in lost charts. We do not have an explanation for that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-10-28 22:21:17] |
| abrown8703 - Posts: 64 |
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Finally SC, thanks for solving this issue. Works well.
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| [2020-10-28 22:24:04] |
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SC I downloaded the lastest version and tried to run it. SC opened up and went to not connected (RED) and several of my charts were were gone in my chartbook. I hit file and clicked on connect to data feed and it went green but a my Nasdaq internals chart did not load. I then went to help and clicked load previous version. I will play more with it after hours right now I need to rebuild my chartbook again... Not sure how I lost charts in my chartbook... Regarding this, it is important we determine what the problem is. Since we have some other apparently related issues. Could you please go into the Backups subfolder in the Sierra Chart installation folder and provide us the Chartbook you experienced this issue with, from a date before when you updated to the version of Sierra Chart you experienced the issue with, so we can test. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-28 22:24:59
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| [2020-10-28 22:49:07] |
| Profile Trader - Posts: 177 |
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Mine is working as well. Thank you for resolving this... With regards to the CB, I am going to attach two files. One is what I got out of the backup folder labeled 10-1-20 Main Setup 2.27.20 and one is the end result of hitting save after upgrading to the latest revision and then reverting back to the one before. Hindsight maybe if I would not have hit save all when reverting back I would have been fine? I don't know but it I just hit it out of habit... 1.Main setup is the backup I went to from 10-1 2 Main setup is the file that was saved after doing update and two charts missing. 15 min ES and 2 second Es At least those are the two I noticed right away I did not review everything I just reverted back as fast as I could before Morning Trading. As advised also my chart with Nasdaq internals was just blank and I had to go into file and hit connect for it to connect I probably had it open for a min or more before doing that and all other charts had loaded. Hope that helps if you need anything else or have more questions please let me know. Thanks, Doug |
 1.Main Setup 2-27-20.Cht - Attached On 2020-10-28 22:43:29 UTC - Size: 54.94 KB - 312 views 2Main Setup 2-27-20.Cht - Attached On 2020-10-28 22:44:12 UTC - Size: 45.19 KB - 344 views |
| [2020-10-29 03:58:25] |
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In 1.Main Setup 2-27-20.Cht we do see 14 charts including 15 min ES and 2 second Es and the NASDAQ market statistics chart. So nothing missing. So the cause is still unknown to us. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-29 03:58:46
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| [2020-10-29 04:13:03] |
| Profile Trader - Posts: 177 |
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1.main setup is the backup with all my standard charts. 2.main setup is the CB that resulted from downloading the latest version and opening SC.
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