Support Board
Date/Time: Wed, 12 Feb 2025 20:09:01 +0000
Post From: Denali Data feed disconnection issues
| [2020-10-28 22:24:04] |
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SC I downloaded the lastest version and tried to run it. SC opened up and went to not connected (RED) and several of my charts were were gone in my chartbook. I hit file and clicked on connect to data feed and it went green but a my Nasdaq internals chart did not load. I then went to help and clicked load previous version. I will play more with it after hours right now I need to rebuild my chartbook again... Not sure how I lost charts in my chartbook... Regarding this, it is important we determine what the problem is. Since we have some other apparently related issues. Could you please go into the Backups subfolder in the Sierra Chart installation folder and provide us the Chartbook you experienced this issue with, from a date before when you updated to the version of Sierra Chart you experienced the issue with, so we can test. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2020-10-28 22:24:59
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