Support Board
Date/Time: Wed, 12 Feb 2025 19:58:14 +0000
Post From: Denali Data feed disconnection issues
| [2020-07-20 22:30:14] |
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Ok we see what the problem is, you are also connecting to the Transact orders server. So if that disconnects which we have seen can often occur, then that is going to temporarily interrupt the Denali data feed: Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2020-07-19 17:46:05.338
So you need to disable the orders connection (Global Settings >> Data/Trade Service Settings >> (Settings on left for Transact) ) or consider using the Sierra Chart order routing service: Sierra Chart / Trading Technologies Futures Order Routing Service Also the log contains no exceptions. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |