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| [2015-06-08 14:46:58] |
| User67633 - Posts: 14 |
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Hi, I've posted this question before,problem looked solved for a while,but have similar issue again. I'm using 610 trades chart,upgraded to Sierra Chart Exchange Data Feed yet,installed newest platform,deleted and downloaded all data - and my chart is still missing a lot of data.Bars are bigger and have less bars,ie have less data as others have on same chart.My chart differs a lot. |
| [2015-06-08 17:27:36] |
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What is the symbol of the chart? There was a setting problem which prevented the individual trades from being separated out on the new CME feed we are using. This will be solved at the end of the day. We have corrected it for the ESM15 symbol for now. Re-download the data in the chart by right clicking before the beginning of the day and select Delete and Download Data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-08 18:14:41] |
| User67633 - Posts: 14 |
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Yeah,it's ESM15,sorted now... Is there any way to get this info (or about any other chart/trade relating issues in time),I mean right when this kind of issue occurring? Just be advised. |
| [2015-06-08 18:20:15] |
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No. Something like this is highly unusual and will not happen again. There was no way to know about this unless you brought it to our attention and we checked.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-09 13:37:45] |
| User67633 - Posts: 14 |
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Hi, I've sent my log book to see,if anything can be done with this disconnection thing. Software version: 1261 | 2015-06-09 15:21:16 Uses Old Spreadsheets | 2015-06-09 15:21:16 Usage end date: 2015-07-04 | 2015-06-09 15:21:16 Enabled for: Advanced Features. | 2015-06-09 15:21:16 Enabled for: Advanced Features 2. | 2015-06-09 15:21:16 Enabled for: Sierra Chart Historical Data Service. | 2015-06-09 15:21:16 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-06-09 15:21:16 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-06-09 15:21:16 Received 1 data feed usernames. | 2015-06-09 15:21:16 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-09 15:21:16 Active service: Open E Cry FIX | 2015-06-09 15:21:16 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-06-09 15:21:16 2015-06-09 15:21:16 Local computer clock time | 2015-06-09 15:21:16 2015-06-09 13:21:16 GMT time | 2015-06-09 15:21:16 2015-06-09 15:21:16 Time zone adjusted time | 2015-06-09 15:21:16 Time difference to server time: 2 seconds. | 2015-06-09 15:21:16 Program path: C:\SierraChart\ | 2015-06-09 15:21:16 Data Files path: C:\SierraChart\Data\ | 2015-06-09 15:21:16 OS Version Number: 6.2 | 2015-06-09 15:21:16 Locale Information: C | 2015-06-09 15:21:16 Checking for new symbol settings for oec | 2015-06-09 15:21:16 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-09 15:21:16 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-09 15:21:16 Symbol settings are up-to-date for oec | 2015-06-09 15:21:17 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-09 15:21:21 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-09 15:21:21 OEC FIX Trading socket (2) | Connected. | 2015-06-09 15:21:21 OEC FIX Trading socket (2) | Starting SSL connection. | 2015-06-09 15:21:21 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-09 15:21:23 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-09 15:21:23 OEC FIX Trading socket (2) | SSL connection established. | 2015-06-09 15:21:23 OEC FIX Trading: Sending the Logon message. | 2015-06-09 15:21:23 OEC FIX Trading | Connected to trading server. | 2015-06-09 15:21:23 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-09 15:21:23 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-09 15:21:23 OEC FAST Data socket (3) | Connected. | 2015-06-09 15:21:24 OEC FAST Data: Sending the Hello message. | 2015-06-09 15:21:24 OEC FAST Data: Sending the Logon message. | 2015-06-09 15:21:24 Open E Cry FIX | Connected to the market data server. | 2015-06-09 15:21:24 Open E Cry FIX | Connected. | 2015-06-09 15:21:24 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-06-09 15:21:38 Mapping ESM5 to ESM15. Service code: cme | 2015-06-09 15:21:56 SC Exchange Data | Starting real-time market data updates for: ESM15. ID: 1 | 2015-06-09 15:21:56 Using username 0 | 2015-06-09 15:21:56 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-06-09 15:21:56 Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:21:56 HD Request # 2 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:21:56 HD Request # 2 | Download start Date-Time: 2015-06-09 15:15:38.0 | 2015-06-09 15:21:56 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-09 15:21:56 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:21:56 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:21:56 Socket (4) | Connected. | 2015-06-09 15:21:56 HD Request # 2 | Sending historical data logon request message. | 2015-06-09 15:21:56 Socket (5) | Connected. | 2015-06-09 15:21:56 SC Exchange Data | Connected to server. | 2015-06-09 15:21:56 SC Exchange Data | Sending logon request message. | 2015-06-09 15:21:56 HD Request # 3 | Downloading Historical Daily chart data for ESM5. Starting date: 2015-06-08. Service: oec | 2015-06-09 15:21:57 HD Request # 3 | Using user Barchart Historical data account. | 2015-06-09 15:21:57 HD Request # 3 | Requesting historical Daily data for ESM15 starting at 2015-06-07 | 2015-06-09 15:21:57 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-06-09 15:15:38. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:21:57 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-09 15:21:57 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-09 15:21:57 SC Exchange Data | Successfully connected. | 2015-06-09 15:21:57 SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-09 15:21:57 HD Request # 2 | Decompressing data. | 2015-06-09 15:21:57 HD Request # 2 | Receiving Intraday data for ESM5 starting at 2015-06-09 15:15:38 | 2015-06-09 15:21:57 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-06-09 15:15:41 | 2015-06-09 15:21:57 Requesting market depth updates for: ESM5 if supported. | 2015-06-09 15:21:57 Socket (4) | Shutdown and closed. | 2015-06-09 15:21:57 The network socket for historical data has been closed. | 2015-06-09 15:21:57 SC Exchange Data | Market Depth data has been rejected for symbol: ESM5. Not authorized for market depth. | 2015-06-09 15:21:57 HD Request # 2 | Received 3636 records from 2015-06-09 15:15:38 to 2015-06-09 15:21:57 (6.3 minutes) and wrote 3633 records for ESM5 | 2015-06-09 15:21:57 HD Request # 2 | Intraday download COMPLETE for ESM5. Completion time: 1s. Unique request ID: 1 | 2015-06-09 15:21:57 Removed historical data download ID 1 | 2015-06-09 15:21:57 Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:21:57 HD Request # 3 | Receiving historical Daily data for ESM5 starting at 2015-06-08 | 2015-06-09 15:21:57 Writing historical Daily data for ESM5 to the file ESM5.dly | 2015-06-09 15:21:57 HD Request # 3 | Received 2 records from 2015-06-08 00:00:00 to 2015-06-09 00:00:00 (2.0 days) and wrote 2 records for ESM5 | 2015-06-09 15:21:57 HD Request # 3 | Daily download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 2 | 2015-06-09 15:21:57 Removed historical data download ID 2 | 2015-06-09 15:21:57 Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:24:05 Reloading all charts with filename: ESM5.scid | 2015-06-09 15:24:05 HD Request # 4 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:24:06 HD Request # 4 | Download start Date-Time: 2015-06-08 22:34:13.006 | 2015-06-09 15:24:06 HD Request # 4 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-09 15:24:06 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-09 15:24:06 Socket (6) | Connected. | 2015-06-09 15:24:06 HD Request # 4 | Sending historical data logon request message. | 2015-06-09 15:24:06 HD Request # 4 | Requesting Intraday data. Start Date-Time: 2015-06-08 22:34:13. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:24:06 HD Request # 4 | Decompressing data. | 2015-06-09 15:24:06 HD Request # 4 | Receiving Intraday data for ESM5 starting at 2015-06-08 22:34:14 | 2015-06-09 15:24:06 HD Request # 4 | Timestamp of first Intraday data file record written: 2015-06-08 22:34:14 | 2015-06-09 15:24:06 Socket (6) | Shutdown and closed. | 2015-06-09 15:24:07 The network socket for historical data has been closed. | 2015-06-09 15:24:07 HD Request # 4 | Received 98585 records from 2015-06-08 22:34:14 to 2015-06-09 15:24:07 (16.8 hours) and wrote 98585 records for ESM5 | 2015-06-09 15:24:08 Added 17 Time and Sales records to Intraday data file for ESM5 after download. | 2015-06-09 15:24:08 HD Request # 4 | Intraday download COMPLETE for ESM5. Completion time: 2s. Unique request ID: 3 | 2015-06-09 15:24:08 Removed historical data download ID 3 | 2015-06-09 15:24:08 Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:24:08 Socket (5) | Closed. No error. | 2015-06-09 15:24:43 Socket (5) | Shutdown and closed. | 2015-06-09 15:24:43 SC Exchange Data | Disconnected from the server. | 2015-06-09 15:24:43 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-06-09 15:24:43 Using username 0 | 2015-06-09 15:24:45 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-06-09 15:24:45 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-09 15:24:45 Socket (7) | Connected. | 2015-06-09 15:24:46 SC Exchange Data | Connected to server. | 2015-06-09 15:24:46 SC Exchange Data | Sending logon request message. | 2015-06-09 15:24:46 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-09 15:24:46 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-09 15:24:46 SC Exchange Data | Successfully connected. | 2015-06-09 15:24:46 Intraday data recording state for symbol ESM5 is set to download pending. | 2015-06-09 15:24:46 SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-09 15:24:46 HD Request # 5 | Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme | 2015-06-09 15:24:46 HD Request # 5 | Download start Date-Time: 2015-06-09 15:24:37.0 | 2015-06-09 15:24:46 HD Request # 5 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-09 15:24:46 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-09 15:24:46 Socket (8) | Connected. | 2015-06-09 15:24:46 HD Request # 5 | Sending historical data logon request message. | 2015-06-09 15:24:46 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-06-09 15:24:37. Record interval: 0. Symbol: ESM15 | 2015-06-09 15:24:46 HD Request # 5 | Decompressing data. | 2015-06-09 15:24:46 HD Request # 5 | Receiving Intraday data for ESM5 starting at 2015-06-09 15:24:37 | 2015-06-09 15:24:46 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-06-09 15:24:40 | 2015-06-09 15:24:46 Socket (8) | Shutdown and closed. | 2015-06-09 15:24:46 The network socket for historical data has been closed. | 2015-06-09 15:24:46 HD Request # 5 | Received 136 records from 2015-06-09 15:24:37 to 2015-06-09 15:24:48 (11.0 seconds) and wrote 134 records for ESM5 | 2015-06-09 15:24:46 HD Request # 5 | Intraday download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 4 | 2015-06-09 15:24:46 Removed historical data download ID 4 | 2015-06-09 15:24:46 Real-time Intraday chart data file updates started for ESM5 | 2015-06-09 15:24:46 The above has been sent to support. | 2015-06-09 15:31:13 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm | 2015-06-09 15:31:14 |
| [2015-06-09 17:21:41] |
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We are not fully understanding the problem. How often do you see disconnects?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-09 17:28:25] |
| User67633 - Posts: 14 |
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Every day about 10 times,mostly for only 5-10 seconds,then connecting again. After reconnecting,as I can see,the chart (610 trades ESM5) looks slightly different,than it should,and after each "delete-and reload" have different picture,I mean different bars |
| [2015-06-09 21:15:16] |
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We are not aware this should be happening 10 times a day. That would seem more like an Internet connection problem on your side. Earlier today, we did disconnect users from one server because there was a packet loss problem on that server and we transferred them to the other server. The reason you see bars based on a Number of Trades that look slightly different after a re-download of data is due to the packet loss problem which we are working on resolving. There is no reason why a chart would look any different after a reconnect to the data feed. That is not even possible. There must be a misinterpretation on your side. If you re-download the data in the chart for the day by right clicking on the chart at the beginning of the day and select Delete and Download Data, correct data will be downloaded at this time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-09 21:16:04
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| [2015-06-15 13:46:11] |
| User67633 - Posts: 14 |
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Hi,I am still having the same problem every day a few times... Platform disconnets for a few seconds,mostly for a bout 15-20 secs then works again. Check all settings,have 3 different independent internet connections,but the problem still exists. Do you have any idea,what is that all about? Software version: 1261 | 2015-06-15 15:23:03 Uses Old Spreadsheets | 2015-06-15 15:23:03 Usage end date: 2015-07-04 | 2015-06-15 15:23:03 Enabled for: Advanced Features. | 2015-06-15 15:23:03 Enabled for: Advanced Features 2. | 2015-06-15 15:23:03 Enabled for: Sierra Chart Historical Data Service. | 2015-06-15 15:23:03 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-06-15 15:23:03 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-06-15 15:23:03 Received 1 data feed usernames. | 2015-06-15 15:23:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-15 15:23:03 Active service: Open E Cry FIX | 2015-06-15 15:23:03 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-06-15 15:23:03 2015-06-15 15:23:03 Local computer clock time | 2015-06-15 15:23:03 2015-06-15 13:23:03 GMT time | 2015-06-15 15:23:03 2015-06-15 15:23:03 Time zone adjusted time | 2015-06-15 15:23:03 Time difference to server time: 6 seconds. | 2015-06-15 15:23:03 Program path: C:\SierraChart\ | 2015-06-15 15:23:03 Data Files path: C:\SierraChart\Data\ | 2015-06-15 15:23:03 OS Version Number: 6.2 | 2015-06-15 15:23:03 Locale Information: C | 2015-06-15 15:23:03 Checking for new symbol settings for oec | 2015-06-15 15:23:03 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-15 15:23:03 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-15 15:23:03 Symbol settings are up-to-date for oec | 2015-06-15 15:23:03 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-15 15:23:08 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:23:08 OEC FIX Trading socket (2) | Connected. | 2015-06-15 15:23:08 OEC FIX Trading socket (2) | Starting SSL connection. | 2015-06-15 15:23:08 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-15 15:23:09 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-15 15:23:09 OEC FIX Trading socket (2) | SSL connection established. | 2015-06-15 15:23:10 OEC FIX Trading: Sending the Logon message. | 2015-06-15 15:23:10 OEC FIX Trading | Connected to trading server. | 2015-06-15 15:23:10 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-15 15:23:10 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:23:10 OEC FAST Data socket (3) | Connected. | 2015-06-15 15:23:10 OEC FAST Data: Sending the Hello message. | 2015-06-15 15:23:10 OEC FAST Data: Sending the Logon message. | 2015-06-15 15:23:10 Open E Cry FIX | Connected to the market data server. | 2015-06-15 15:23:10 Open E Cry FIX | Connected. | 2015-06-15 15:23:10 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-06-15 15:23:25 Mapping ESU5 to ESU15. Service code: cme | 2015-06-15 15:23:46 SC Exchange Data | Starting real-time market data updates for: ESU15. ID: 1 | 2015-06-15 15:23:46 Using username 0 | 2015-06-15 15:23:46 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-06-15 15:23:46 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-06-15 15:23:47 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-15 15:23:47 HD Request # 2 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: cme | 2015-06-15 15:23:47 HD Request # 2 | Download start Date-Time: 2015-06-15 15:21:25.0 | 2015-06-15 15:23:47 HD Request # 2 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-15 15:23:47 Socket (4) | Connected. | 2015-06-15 15:23:47 SC Exchange Data | Connected to server. | 2015-06-15 15:23:47 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-15 15:23:47 SC Exchange Data | Sending logon request message. | 2015-06-15 15:23:47 Mapping ESM5 to ESM15. Service code: cme | 2015-06-15 15:23:47 SC Exchange Data | Starting real-time market data updates for: ESM15. ID: 2 | 2015-06-15 15:23:47 HD Request # 3 | Downloading Historical Daily chart data for ESM5. Starting date: 2015-06-12. Service: oec | 2015-06-15 15:23:47 HD Request # 3 | Using user Barchart Historical data account. | 2015-06-15 15:23:47 HD Request # 3 | Requesting historical Daily data for ESM15 starting at 2015-06-11 | 2015-06-15 15:23:47 Socket (5) | Connected. | 2015-06-15 15:23:47 HD Request # 2 | Sending historical data logon request message. | 2015-06-15 15:23:47 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-15 15:23:47 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-15 15:23:47 SC Exchange Data | Successfully connected. | 2015-06-15 15:23:47 SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-15 15:23:47 SC Exchange Data | Restarting real-time data updates for symbol: ESU5 -> ESU15 | 2015-06-15 15:23:47 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-06-15 15:21:25. Record interval: 0. Symbol: ESU15 | 2015-06-15 15:23:47 HD Request # 2 | Decompressing data. | 2015-06-15 15:23:47 HD Request # 2 | Receiving Intraday data for ESU5 starting at 2015-06-15 15:21:25 | 2015-06-15 15:23:47 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-06-15 15:21:29 | 2015-06-15 15:23:47 Socket (5) | Shutdown and closed. | 2015-06-15 15:23:47 The network socket for historical data has been closed. | 2015-06-15 15:23:47 HD Request # 2 | Received 845 records from 2015-06-15 15:21:25 to 2015-06-15 15:23:53 (2.5 minutes) and wrote 844 records for ESU5 | 2015-06-15 15:23:47 HD Request # 2 | Intraday download COMPLETE for ESU5. Completion time: 0s. Unique request ID: 1 | 2015-06-15 15:23:48 Removed historical data download ID 1 | 2015-06-15 15:23:48 Real-time Intraday chart data file updates started for ESU5 | 2015-06-15 15:23:48 HD Request # 3 | Receiving historical Daily data for ESM5 starting at 2015-06-11 | 2015-06-15 15:23:48 Writing historical Daily data for ESM5 to the file ESM5.dly | 2015-06-15 15:23:48 HD Request # 3 | Received 3 records from 2015-06-11 00:00:00 to 2015-06-15 00:00:00 (5.0 days) and wrote 2 records for ESM5 | 2015-06-15 15:23:48 HD Request # 3 | Daily download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 2 | 2015-06-15 15:23:48 Removed historical data download ID 2 | 2015-06-15 15:23:48 Requesting market depth updates for: ESU5 if supported. | 2015-06-15 15:23:48 SC Exchange Data | Market Depth data has been rejected for symbol: ESU5. Not authorized for market depth. | 2015-06-15 15:23:48 Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\ESU5.dly | 2015-06-15 15:24:10 HD Request # 4 | Downloading Historical Daily chart data for ESU5. Starting date: 1965-06-15. Service: oec | 2015-06-15 15:24:10 HD Request # 4 | Using user Barchart Historical data account. | 2015-06-15 15:24:10 HD Request # 4 | Requesting historical Daily data for ESU15 starting at 1965-06-14 | 2015-06-15 15:24:10 HD Request # 4 | Receiving historical Daily data for ESU5 starting at 2014-06-10 | 2015-06-15 15:24:11 Writing historical Daily data for ESU5 to the file ESU5.dly | 2015-06-15 15:24:11 HD Request # 4 | Received 257 records from 2014-06-10 00:00:00 to 2015-06-15 00:00:00 (371.0 days) and wrote 257 records for ESU5 | 2015-06-15 15:24:11 HD Request # 4 | Daily download COMPLETE for ESU5. Completion time: 1s. Unique request ID: 3 | 2015-06-15 15:24:11 Removed historical data download ID 3 | 2015-06-15 15:24:11 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-06-15 15:25:15 Reloading all charts with filename: ESU5.scid | 2015-06-15 15:25:15 HD Request # 5 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: cme | 2015-06-15 15:25:15 HD Request # 5 | Download start Date-Time: 2015-06-12 22:14:38.036 | 2015-06-15 15:25:15 HD Request # 5 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-15 15:25:15 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-15 15:25:15 Socket (6) | Connected. | 2015-06-15 15:25:15 HD Request # 5 | Sending historical data logon request message. | 2015-06-15 15:25:15 HD Request # 5 | Requesting Intraday data. Start Date-Time: 2015-06-12 22:14:38. Record interval: 0. Symbol: ESU15 | 2015-06-15 15:25:15 HD Request # 5 | Decompressing data. | 2015-06-15 15:25:16 HD Request # 5 | Receiving Intraday data for ESU5 starting at 2015-06-12 22:14:38 | 2015-06-15 15:25:16 HD Request # 5 | Timestamp of first Intraday data file record written: 2015-06-12 22:14:39 | 2015-06-15 15:25:16 Socket (6) | Shutdown and closed. | 2015-06-15 15:25:16 The network socket for historical data has been closed. | 2015-06-15 15:25:16 HD Request # 5 | Received 76426 records from 2015-06-12 22:14:38 to 2015-06-15 15:25:21 (2.7 days) and wrote 76398 records for ESU5 | 2015-06-15 15:25:17 Added 1 Time and Sales records to Intraday data file for ESU5 after download. | 2015-06-15 15:25:17 HD Request # 5 | Intraday download COMPLETE for ESU5. Completion time: 2s. Unique request ID: 4 | 2015-06-15 15:25:17 Removed historical data download ID 4 | 2015-06-15 15:25:17 Real-time Intraday chart data file updates started for ESU5 | 2015-06-15 15:25:17 OEC FIX Trading socket (2) | Closed. Windows error code 10053: A felépített kapcsolatot az állomás szoftvere megszakította. | 2015-06-15 15:35:31 OEC FIX Trading socket (2) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-15 15:35:31 OEC FIX Trading socket (2) | SSL has been shut down. | 2015-06-15 15:35:31 OEC FIX Trading socket (2) | SSL object has been freed. SSL state is now disconnected. | 2015-06-15 15:35:31 OEC FIX Trading socket (2) | Shutdown and closed. | 2015-06-15 15:35:31 OEC FIX Trading: Socket connection was closed without any logout messages sent or received. | 2015-06-15 15:35:31 Connection to the external service has been lost. | 2015-06-15 15:35:31 OEC FIX Trading: DisconnectFIX called. | 2015-06-15 15:35:31 OEC FAST Data: Sending a Logout message. | 2015-06-15 15:35:31 Disconnected from Open E Cry. | 2015-06-15 15:35:31 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-15 15:35:31 Socket (4) | Closed. Windows error code 10053: A felépített kapcsolatot az állomás szoftvere megszakította. | 2015-06-15 15:35:31 Socket (4) | Shutdown and closed. | 2015-06-15 15:35:31 SC Exchange Data | Disconnected from the server. | 2015-06-15 15:35:31 SC Exchange Data | Data feed disconnected. Will reconnect. | 2015-06-15 15:35:31 Using username 0 | 2015-06-15 15:35:33 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-06-15 15:35:33 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-15 15:35:33 Socket (7) | Connected. | 2015-06-15 15:35:33 SC Exchange Data | Connected to server. | 2015-06-15 15:35:33 SC Exchange Data | Sending logon request message. | 2015-06-15 15:35:33 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-15 15:35:34 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-15 15:35:34 SC Exchange Data | Successfully connected. | 2015-06-15 15:35:34 SC Exchange Data | Restarting real-time data updates for symbol: ESM5 -> ESM15 | 2015-06-15 15:35:34 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-06-15 15:35:34 SC Exchange Data | Restarting real-time data updates for symbol: ESU5 -> ESU15 | 2015-06-15 15:35:34 Symbol Error - ESM5 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-06-15 15:35:34 HD Request # 6 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: cme | 2015-06-15 15:35:34 HD Request # 6 | Download start Date-Time: 2015-06-15 15:34:58.0 | 2015-06-15 15:35:34 HD Request # 6 | Using server: scdf1.sierracharts.com port 10149 | 2015-06-15 15:35:34 Symbol Error - ESU5 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-06-15 15:35:34 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-15 15:35:34 Socket (8) | Connected. | 2015-06-15 15:35:34 HD Request # 6 | Sending historical data logon request message. | 2015-06-15 15:35:34 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-15 15:35:34 HD Request # 6 | Requesting Intraday data. Start Date-Time: 2015-06-15 15:34:58. Record interval: 0. Symbol: ESU15 | 2015-06-15 15:35:34 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:35:34 OEC FIX Trading socket (9) | Connected. | 2015-06-15 15:35:35 OEC FIX Trading socket (9) | Starting SSL connection. | 2015-06-15 15:35:35 HD Request # 6 | Decompressing data. | 2015-06-15 15:35:35 Socket (8) | Shutdown and closed. | 2015-06-15 15:35:35 The network socket for historical data has been closed. | 2015-06-15 15:35:35 HD Request # 6 | Historical data for ESU5 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2015-06-15 15:35:35 HD Request # 6 | Received 1 record from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESU5 | 2015-06-15 15:35:35 HD Request # 6 | Intraday download COMPLETE for ESU5. Completion time: 0s. Unique request ID: 5 | 2015-06-15 15:35:35 Removed historical data download ID 5 | 2015-06-15 15:35:35 OEC FIX Trading socket (9) | SSL connection established. | 2015-06-15 15:35:35 OEC FIX Trading: Sending the Logon message. | 2015-06-15 15:35:35 OEC FIX Trading | Connected to trading server. | 2015-06-15 15:35:35 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-15 15:35:35 OEC FAST Data: Unable to connect. The last connection is still in the process of logging out. | 2015-06-15 15:35:35 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-15 15:35:35 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-15 15:35:35 OEC FIX Trading: DisconnectFIX called. | 2015-06-15 15:35:35 OEC FIX Trading: Sending a Logout message. | 2015-06-15 15:35:35 Disconnected from Open E Cry. | 2015-06-15 15:35:35 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-15 15:35:35 OEC FIX Trading: Received a Logout message. | 2015-06-15 15:35:36 OEC FIX Trading socket (9) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-15 15:35:36 OEC FIX Trading socket (9) | SSL has been shut down. | 2015-06-15 15:35:36 OEC FIX Trading socket (9) | SSL object has been freed. SSL state is now disconnected. | 2015-06-15 15:35:36 OEC FIX Trading socket (9) | Shutdown and closed. | 2015-06-15 15:35:36 OEC FIX Trading: Logged out and disconnected. | 2015-06-15 15:35:36 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-15 15:35:38 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:35:38 OEC FIX Trading socket (10) | Connected. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | Starting SSL connection. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | SSL connection established. | 2015-06-15 15:35:39 OEC FIX Trading: Sending the Logon message. | 2015-06-15 15:35:39 OEC FIX Trading | Connected to trading server. | 2015-06-15 15:35:39 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-15 15:35:39 OEC FAST Data: Unable to connect. The last connection is still in the process of logging out. | 2015-06-15 15:35:39 * Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2015-06-15 15:35:39 To prevent further connection attempts, select 'File >> Disconnect'. | 2015-06-15 15:35:39 OEC FIX Trading: DisconnectFIX called. | 2015-06-15 15:35:39 OEC FIX Trading: Sending a Logout message. | 2015-06-15 15:35:39 Disconnected from Open E Cry. | 2015-06-15 15:35:39 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2015-06-15 15:35:39 OEC FIX Trading: Received a Logout message. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | SSL shutdown indicates not able to send 'close notify'. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | SSL has been shut down. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | SSL object has been freed. SSL state is now disconnected. | 2015-06-15 15:35:39 OEC FIX Trading socket (10) | Shutdown and closed. | 2015-06-15 15:35:39 OEC FIX Trading: Logged out and disconnected. | 2015-06-15 15:35:39 OEC FAST Data: Disconnecting due to a loss of activity. No activity for at least 48 seconds. | 2015-06-15 15:35:40 * OEC FAST Data socket (3) | Shutdown and closed. | 2015-06-15 15:35:40 OEC FAST Data: Remote side disconnected without completing the logout sequence. Final messages may have been lost, although unlikely. | 2015-06-15 15:35:40 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-15 15:35:42 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:35:42 OEC FIX Trading socket (11) | Connected. | 2015-06-15 15:35:42 OEC FIX Trading socket (11) | Starting SSL connection. | 2015-06-15 15:35:42 OEC FIX Trading socket (11) | SSL connection established. | 2015-06-15 15:35:43 OEC FIX Trading: Sending the Logon message. | 2015-06-15 15:35:43 OEC FIX Trading | Connected to trading server. | 2015-06-15 15:35:43 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-15 15:35:43 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 15:35:43 OEC FAST Data socket (12) | Connected. | 2015-06-15 15:35:43 OEC FAST Data: Sending the Hello message. | 2015-06-15 15:35:43 OEC FAST Data: Sending the Logon message. | 2015-06-15 15:35:43 Open E Cry FIX | Connected to the market data server. | 2015-06-15 15:35:43 Open E Cry FIX | Connected. | 2015-06-15 15:35:43 Socket (7) | Shutdown and closed. | 2015-06-15 15:35:43 SC Exchange Data | Disconnected from the server. | 2015-06-15 15:35:43 Mapping ESU5 to ESU15. Service code: cme | 2015-06-15 15:35:43 SC Exchange Data | Starting real-time market data updates for: ESU15. ID: 1 | 2015-06-15 15:35:43 Using username 0 | 2015-06-15 15:35:43 SC Exchange Data | Connecting to the server scdf1.sierracharts.com. Port 443 | 2015-06-15 15:35:43 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-06-15 15:35:44 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-06-15 15:35:44 HD Request # 7 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: cme | 2015-06-15 15:35:44 HD Request # 7 | Download start Date-Time: 2015-06-15 15:34:58.0 | 2015-06-15 15:35:44 HD Request # 7 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-15 15:35:44 Socket (13) | Connected. | 2015-06-15 15:35:44 SC Exchange Data | Connected to server. | 2015-06-15 15:35:44 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-15 15:35:44 SC Exchange Data | Sending logon request message. | 2015-06-15 15:35:44 Socket (14) | Connected. | 2015-06-15 15:35:44 HD Request # 7 | Sending historical data logon request message. | 2015-06-15 15:35:44 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-15 15:35:44 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-15 15:35:44 SC Exchange Data | Successfully connected. | 2015-06-15 15:35:44 SC Exchange Data | Restarting real-time data updates for symbol: ESU5 -> ESU15 | 2015-06-15 15:35:44 HD Request # 7 | Requesting Intraday data. Start Date-Time: 2015-06-15 15:34:58. Record interval: 0. Symbol: ESU15 | 2015-06-15 15:35:44 HD Request # 7 | Decompressing data. | 2015-06-15 15:35:44 HD Request # 7 | Receiving Intraday data for ESU5 starting at 2015-06-15 15:34:58 | 2015-06-15 15:35:44 HD Request # 7 | Timestamp of first Intraday data file record written: 2015-06-15 15:34:58 | 2015-06-15 15:35:44 Socket (14) | Shutdown and closed. | 2015-06-15 15:35:45 The network socket for historical data has been closed. | 2015-06-15 15:35:45 HD Request # 7 | Received 3133 records from 2015-06-15 15:34:58 to 2015-06-15 15:35:50 (52.0 seconds) and wrote 3028 records for ESU5 | 2015-06-15 15:35:45 Added 1 Time and Sales records to Intraday data file for ESU5 after download. | 2015-06-15 15:35:45 HD Request # 7 | Intraday download COMPLETE for ESU5. Completion time: 1s. Unique request ID: 6 | 2015-06-15 15:35:45 Removed historical data download ID 6 | 2015-06-15 15:35:45 Real-time Intraday chart data file updates started for ESU5 | 2015-06-15 15:35:45 Requesting market depth updates for: ESU5 if supported. | 2015-06-15 15:35:48 SC Exchange Data | Market Depth data has been rejected for symbol: ESU5. Not authorized for market depth. | 2015-06-15 15:35:49 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-06-15 15:35:58 |
| [2015-06-15 18:01:18] |
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There are two problems here. This is one of the problems: OEC FIX Trading socket (2) | Closed. Windows error code 10053: A felépített kapcsolatot az állomás szoftvere megszakította. | 2015-06-15 15:35:31 This could be a problem with the OEC server or with your Internet connection. Either way we do not have control over it. We also see this which should not be happening: Symbol Error - ESU5 is unknown, unavailable, or improperly formatted. Exchange not authorized. | 2015-06-15 15:35:34
Could you restart Sierra Chart and connect to the data feed and post a copy of the Message Log again after about 20 seconds. So we can see if this is still happening and if it is, we will solve the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-06-15 18:01:55
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| [2015-06-15 18:48:44] |
| User67633 - Posts: 14 |
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Ok,not a problem.Here you can find the copy of logbook after restart. Software version: 1261 | 2015-06-15 20:44:59 Uses Old Spreadsheets | 2015-06-15 20:44:59 Usage end date: 2015-07-04 | 2015-06-15 20:44:59 Enabled for: Advanced Features. | 2015-06-15 20:44:59 Enabled for: Advanced Features 2. | 2015-06-15 20:44:59 Enabled for: Sierra Chart Historical Data Service. | 2015-06-15 20:44:59 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2015-06-15 20:44:59 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. | 2015-06-15 20:44:59 Received 1 data feed usernames. | 2015-06-15 20:44:59 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-15 20:44:59 Active service: Open E Cry FIX | 2015-06-15 20:44:59 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2015-06-15 20:44:59 2015-06-15 20:44:59 Local computer clock time | 2015-06-15 20:44:59 2015-06-15 18:44:59 GMT time | 2015-06-15 20:44:59 2015-06-15 20:44:59 Time zone adjusted time | 2015-06-15 20:44:59 Time difference to server time: 7 seconds. | 2015-06-15 20:44:59 Program path: C:\SierraChart\ | 2015-06-15 20:44:59 Data Files path: C:\SierraChart\Data\ | 2015-06-15 20:44:59 OS Version Number: 6.2 | 2015-06-15 20:44:59 Locale Information: C | 2015-06-15 20:44:59 Checking for new symbol settings for oec | 2015-06-15 20:44:59 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-15 20:44:59 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-15 20:44:59 Symbol settings are up-to-date for oec | 2015-06-15 20:44:59 Open E Cry FIX | Connecting to trading server prod.openecry.com:9400. | 2015-06-15 20:45:04 OEC FIX Trading socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 20:45:04 OEC FIX Trading socket (2) | Connected. | 2015-06-15 20:45:04 OEC FIX Trading socket (2) | Starting SSL connection. | 2015-06-15 20:45:04 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-15 20:45:05 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-15 20:45:05 OEC FIX Trading socket (2) | SSL connection established. | 2015-06-15 20:45:06 OEC FIX Trading: Sending the Logon message. | 2015-06-15 20:45:06 OEC FIX Trading | Connected to trading server. | 2015-06-15 20:45:06 Open E Cry FIX | Connecting to market data server prod.openecry.com:9301. | 2015-06-15 20:45:06 OEC FAST Data socket (0) | Resolved address prod.openecry.com to IP 64.94.37.206 | 2015-06-15 20:45:06 OEC FAST Data socket (3) | Connected. | 2015-06-15 20:45:07 OEC FAST Data: Sending the Hello message. | 2015-06-15 20:45:07 OEC FAST Data: Sending the Logon message. | 2015-06-15 20:45:07 Open E Cry FIX | Connected to the market data server. | 2015-06-15 20:45:07 Open E Cry FIX | Connected. | 2015-06-15 20:45:07 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 | 2015-06-15 20:45:21 Mapping ESU5 to ESU15. Service code: cme | 2015-06-15 20:46:07 SC Exchange Data | Starting real-time market data updates for: ESU15. ID: 1 | 2015-06-15 20:46:07 Using username 0 | 2015-06-15 20:46:07 SC Exchange Data | Connecting to the server scdf2.sierracharts.com. Port 443 | 2015-06-15 20:46:07 Intraday data recording state for symbol ESU5 is set to download pending. | 2015-06-15 20:46:07 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-15 20:46:07 HD Request # 2 | Downloading Intraday chart data for ESU5 to the file ESU5.scid. Service: cme | 2015-06-15 20:46:08 HD Request # 2 | Download start Date-Time: 2015-06-15 20:44:52.0 | 2015-06-15 20:46:08 HD Request # 2 | Using server: scdf2.sierracharts.com port 10149 | 2015-06-15 20:46:08 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-06-15 20:46:08 Socket (4) | Connected. | 2015-06-15 20:46:08 SC Exchange Data | Connected to server. | 2015-06-15 20:46:08 SC Exchange Data | Sending logon request message. | 2015-06-15 20:46:08 HD Request # 3 | Downloading Historical Daily chart data for ESU5. Starting date: 2015-06-12. Service: oec | 2015-06-15 20:46:08 HD Request # 3 | Using user Barchart Historical data account. | 2015-06-15 20:46:08 HD Request # 3 | Requesting historical Daily data for ESU15 starting at 2015-06-11 | 2015-06-15 20:46:08 Socket (5) | Connected. | 2015-06-15 20:46:08 HD Request # 2 | Sending historical data logon request message. | 2015-06-15 20:46:08 SC Exchange Data | Server Name: SC Real-Time Server. | 2015-06-15 20:46:08 SC Exchange Data | Server protocol version: 6. Client protocol version: 6. There is a protocol match. | 2015-06-15 20:46:08 SC Exchange Data | Successfully connected. | 2015-06-15 20:46:08 SC Exchange Data | Restarting real-time data updates for symbol: ESU5 -> ESU15 | 2015-06-15 20:46:08 Requesting market depth updates for: ESU5 if supported. | 2015-06-15 20:46:08 HD Request # 2 | Requesting Intraday data. Start Date-Time: 2015-06-15 20:44:52. Record interval: 0. Symbol: ESU15 | 2015-06-15 20:46:08 HD Request # 3 | Receiving historical Daily data for ESU5 starting at 2015-06-11 | 2015-06-15 20:46:08 Writing historical Daily data for ESU5 to the file ESU5.dly | 2015-06-15 20:46:08 HD Request # 3 | Received 3 records from 2015-06-11 00:00:00 to 2015-06-15 00:00:00 (5.0 days) and wrote 2 records for ESU5 | 2015-06-15 20:46:08 HD Request # 2 | Decompressing data. | 2015-06-15 20:46:08 HD Request # 2 | Receiving Intraday data for ESU5 starting at 2015-06-15 20:44:52 | 2015-06-15 20:46:08 HD Request # 2 | Timestamp of first Intraday data file record written: 2015-06-15 20:44:57 | 2015-06-15 20:46:08 Socket (5) | Shutdown and closed. | 2015-06-15 20:46:08 The network socket for historical data has been closed. | 2015-06-15 20:46:08 HD Request # 3 | Daily download COMPLETE for ESU5. Completion time: 0s. Unique request ID: 2 | 2015-06-15 20:46:08 Removed historical data download ID 2 | 2015-06-15 20:46:08 SC Exchange Data | Market Depth data has been rejected for symbol: ESU5. Not authorized for market depth. | 2015-06-15 20:46:08 HD Request # 2 | Received 399 records from 2015-06-15 20:44:52 to 2015-06-15 20:46:14 (82.0 seconds) and wrote 398 records for ESU5 | 2015-06-15 20:46:08 HD Request # 2 | Intraday download COMPLETE for ESU5. Completion time: 0s. Unique request ID: 1 | 2015-06-15 20:46:09 Removed historical data download ID 1 | 2015-06-15 20:46:09 Real-time Intraday chart data file updates started for ESU5 | 2015-06-15 20:46:09 |
| [2015-06-15 19:07:54] |
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OK there was a temporary problem at the time you posted the other Message Log with the authorization of market data for your account, but this is no longer occurring. So in regards to the market data authorization, this is not an issue any longer but potentially you can still have these disconnects from the OEC server. Not really sure how we can help with that. What broker do you trade through? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-15 19:18:42] |
| User67633 - Posts: 14 |
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Cannon is the intro firm,gain capital - oec
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| [2015-06-15 19:24:54] |
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Even though there is a disconnection from the OEC server, the market data will still be received and then when there is a reconnection, the market data connection will be reconnected but this occurs within two seconds.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-11 15:36:20] |
| User67633 - Posts: 14 |
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Hi, I've used sierra chart before,trading with oec and was having a problem,which i thought was by oec.then switched for sierra chart exchange data feed to see if there is any difference.yes,it was. Now trading demo with transact,going live this week,and having the very same problem again. It might be data feed or something else.Maybe only chart setting issue... The probem is: my chart's are running,no problem,fine and smooth. Then,if i close and open again, or just delete and download again, have slightly different charts infront of me... All bars,colors,indicators are in different shape and place. So my chart is not the same anymore. I'm trading e-mini sp,ESH6 on 610 tick chart,colored bars and few indicators and at the end of the day.whwn i look back to my enties and exit points to check them,i see completly different pictures,than i did before.I've attached 2 pics to show,what i mean. Do you have any idea,what the problem is or can you take a look into my settings to solve this? Regards Zoltan Date Time Of Last Edit: 2016-01-11 17:56:07
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| [2016-01-11 17:53:58] |
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Refer to help topic 43: Http://www.sierrachart.com/index.php?page=doc/helpdetails43.html This is a commonly reported problem with TransAct. The only solution to this would be to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed Also when providing chart images, follow the method here: https://www.sierrachart.com/index.php?page=PostingInformation.php#Image The chart images you provided are not acceptable and we have deleted them due to the size. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 17:55:25
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| [2016-01-11 18:30:58] |
| User67633 - Posts: 14 |
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Yes,understood. I have had the very same problem with oec,and then the same with the sierra chart exchange data feed as well. I have checked platform settings,computer settings and internet connection many times,started all over again from zero on different computers etc.everything seems to be alright. However after every delete and download it looks different,a bit. So is there a way to take a further look in it,please. Chart looks like this: before:http://www.sierrachart.com/image.php?l=1452536506157.png after delete and download all data:http://www.sierrachart.com/image.php?l=1452536882619.png |
| [2016-01-11 19:29:11] |
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If you had this problem with the Sierra Chart Exchange Data Feed, it may have been at a time when the data feed was experiencing a significant amount of packet loss. That problem has been solved. At times there can be some minor packet loss which would be .005% and only at the most busy times of the day. There is no need to post any charts, we would not look at those. We checked TransAct data for the ES futures at this moment on 2016-01-11. The current total daily volume calculated from Intraday data is: 1489662 For the Sierra Chart Exchange Data Feed it is reporting: 1664416 You can see the very large difference here. This is approximately 10.5% lower than SC data feed. Charts based upon the number of trades per bar are hopeless with the data feed you are currently using at the present time. The only choice is going to be to use the Sierra Chart Exchange Data Feed and understand there can at times be very minor packet loss so there is not going to be 100% consistency, but nearly so. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-11 19:31:15
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| [2016-01-11 19:31:26] |
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Some corrections were made to the prior post.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-15 18:15:06] |
| User67633 - Posts: 14 |
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Hi, I have my own sc with sc exchange data feed,trading ESH6 through transact. And have the very same problem as many times before... Chart with number bars study looks completly different after delete and downloading. Can we find a way to sort this out. |
| [2016-01-15 18:40:02] |
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You are going to be noticing a huge improvement over TransAct. Do you see a [M] indicator after the symbol at the top of the chart? We also see you are running an older Sierra Chart version. Update to the current version by following the instructions here: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You must update to the version with "New Spreadsheets" to get the current version. This is the packet loss we have at the moment on our servers for the CME for 2016-01-15: 5029 0.011% 2170 0.005% It is the difference which is causing this problem but only to a very minor extent. We will see what can be done about this packet loss difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-15 18:44:50
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| [2016-01-15 18:46:36] |
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But if you are using the Numbers Bars study on a chart based upon a number of trades, then even a single missing trade will cause a difference . This is next to impossible to avoid the loss of some trades.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2016-01-15 18:56:32] |
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We have made the data for the CME consistent on both of our servers now, so if you re-download the data in the chart from any point in time today, you will notice that they will be the same. However, make sure you are on the latest version of Sierra Chart because there have been some improvements related to the transition from historical to real-time data and it is critical you are on the latest version which you are not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-15 18:57:09
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| [2016-01-20 19:34:19] |
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Letting you know on one of our servers we are seeing a small packet loss discrepancy compared to our other server and this is causing an inconsistency with data on the servers. You would see a slight inconsistency with volume when you re-download the data in the chart. We should have this solved in the next few days. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2016-01-29 08:26:14
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| [2016-01-22 18:48:46] |
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Regarding post #24, this is now solved. Any time you re-download the data in the Intraday chart when using the Sierra Chart Exchange Data Feed for the CME symbols, you will get exactly the same amount of volume. Will be doing an update this evening for the NYMEX, CBOT and COMEX. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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