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Date/Time: Fri, 18 Oct 2024 05:19:40 +0000

How to Post a Message for Support

Post From: chart

[2015-06-09 13:37:45] Link To Thread - Link To Post [Go To First Post]
User67633 - Posts: 14
Hi, I've sent my log book to see,if anything can be done with this disconnection thing. Software version: 1261 \| 2015-06-09 15:21:16 Uses Old Spreadsheets \| 2015-06-09 15:21:16 Usage end date: 2015-07-04 \| 2015-06-09 15:21:16 Enabled for: Advanced Features. \| 2015-06-09 15:21:16 Enabled for: Advanced Features 2. \| 2015-06-09 15:21:16 Enabled for: Sierra Chart Historical Data Service. \| 2015-06-09 15:21:16 Enabled for: Sierra Chart Real-Time Exchange Data Feed. \| 2015-06-09 15:21:16 Enabled for: CME, CBOT, NYMEX, COMEX exchanges for trading accounts. \| 2015-06-09 15:21:16 Received 1 data feed usernames. \| 2015-06-09 15:21:16 Allow Support for Sierra Chart Data Feeds is enabled. \| 2015-06-09 15:21:16 Active service: Open E Cry FIX \| 2015-06-09 15:21:16 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2015-06-09 15:21:16 2015-06-09 15:21:16 Local computer clock time \| 2015-06-09 15:21:16 2015-06-09 13:21:16 GMT time \| 2015-06-09 15:21:16 2015-06-09 15:21:16 Time zone adjusted time \| 2015-06-09 15:21:16 Time difference to server time: 2 seconds. \| 2015-06-09 15:21:16 Program path: C:\SierraChart\ \| 2015-06-09 15:21:16 Data Files path: C:\SierraChart\Data\ \| 2015-06-09 15:21:16 OS Version Number: 6.2 \| 2015-06-09 15:21:16 Locale Information: C \| 2015-06-09 15:21:16 Checking for new symbol settings for oec \| 2015-06-09 15:21:16 HTTP connection to www.sierrachart.com:80 (0) \| Resolved address sierrachart.com to IP 5.9.8.236 \| 2015-06-09 15:21:16 HTTP connection to www.sierrachart.com:80 (1) \| Connected. \| 2015-06-09 15:21:16 Symbol settings are up-to-date for oec \| 2015-06-09 15:21:17 Open E Cry FIX \| Connecting to trading server prod.openecry.com:9400. \| 2015-06-09 15:21:21 OEC FIX Trading socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2015-06-09 15:21:21 OEC FIX Trading socket (2) \| Connected. \| 2015-06-09 15:21:21 OEC FIX Trading socket (2) \| Starting SSL connection. \| 2015-06-09 15:21:21 HTTP connection to www.sierrachart.com:80 (1) \| Closed. No error. \| 2015-06-09 15:21:23 HTTP connection to www.sierrachart.com:80 (1) \| Shutdown and closed. \| 2015-06-09 15:21:23 OEC FIX Trading socket (2) \| SSL connection established. \| 2015-06-09 15:21:23 OEC FIX Trading: Sending the Logon message. \| 2015-06-09 15:21:23 OEC FIX Trading \| Connected to trading server. \| 2015-06-09 15:21:23 Open E Cry FIX \| Connecting to market data server prod.openecry.com:9301. \| 2015-06-09 15:21:23 OEC FAST Data socket (0) \| Resolved address prod.openecry.com to IP 64.94.37.206 \| 2015-06-09 15:21:23 OEC FAST Data socket (3) \| Connected. \| 2015-06-09 15:21:24 OEC FAST Data: Sending the Hello message. \| 2015-06-09 15:21:24 OEC FAST Data: Sending the Logon message. \| 2015-06-09 15:21:24 Open E Cry FIX \| Connected to the market data server. \| 2015-06-09 15:21:24 Open E Cry FIX \| Connected. \| 2015-06-09 15:21:24 Open E Cry FIX: Received Trade Positions request acknowledgment message. Request Result: 2. Request Status: 1 \| 2015-06-09 15:21:38 Mapping ESM5 to ESM15. Service code: cme \| 2015-06-09 15:21:56 SC Exchange Data \| Starting real-time market data updates for: ESM15. ID: 1 \| 2015-06-09 15:21:56 Using username 0 \| 2015-06-09 15:21:56 SC Exchange Data \| Connecting to the server scdf1.sierracharts.com. Port 443 \| 2015-06-09 15:21:56 Intraday data recording state for symbol ESM5 is set to download pending. \| 2015-06-09 15:21:56 HD Request # 2 \| Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme \| 2015-06-09 15:21:56 HD Request # 2 \| Download start Date-Time: 2015-06-09 15:15:38.0 \| 2015-06-09 15:21:56 HD Request # 2 \| Using server: scdf1.sierracharts.com port 10149 \| 2015-06-09 15:21:56 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-06-09 15:21:56 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-06-09 15:21:56 Socket (4) \| Connected. \| 2015-06-09 15:21:56 HD Request # 2 \| Sending historical data logon request message. \| 2015-06-09 15:21:56 Socket (5) \| Connected. \| 2015-06-09 15:21:56 SC Exchange Data \| Connected to server. \| 2015-06-09 15:21:56 SC Exchange Data \| Sending logon request message. \| 2015-06-09 15:21:56 HD Request # 3 \| Downloading Historical Daily chart data for ESM5. Starting date: 2015-06-08. Service: oec \| 2015-06-09 15:21:57 HD Request # 3 \| Using user Barchart Historical data account. \| 2015-06-09 15:21:57 HD Request # 3 \| Requesting historical Daily data for ESM15 starting at 2015-06-07 \| 2015-06-09 15:21:57 HD Request # 2 \| Requesting Intraday data. Start Date-Time: 2015-06-09 15:15:38. Record interval: 0. Symbol: ESM15 \| 2015-06-09 15:21:57 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-06-09 15:21:57 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-06-09 15:21:57 SC Exchange Data \| Successfully connected. \| 2015-06-09 15:21:57 SC Exchange Data \| Restarting real-time data updates for symbol: ESM5 -> ESM15 \| 2015-06-09 15:21:57 HD Request # 2 \| Decompressing data. \| 2015-06-09 15:21:57 HD Request # 2 \| Receiving Intraday data for ESM5 starting at 2015-06-09 15:15:38 \| 2015-06-09 15:21:57 HD Request # 2 \| Timestamp of first Intraday data file record written: 2015-06-09 15:15:41 \| 2015-06-09 15:21:57 Requesting market depth updates for: ESM5 if supported. \| 2015-06-09 15:21:57 Socket (4) \| Shutdown and closed. \| 2015-06-09 15:21:57 The network socket for historical data has been closed. \| 2015-06-09 15:21:57 SC Exchange Data \| Market Depth data has been rejected for symbol: ESM5. Not authorized for market depth. \| 2015-06-09 15:21:57 HD Request # 2 \| Received 3636 records from 2015-06-09 15:15:38 to 2015-06-09 15:21:57 (6.3 minutes) and wrote 3633 records for ESM5 \| 2015-06-09 15:21:57 HD Request # 2 \| Intraday download COMPLETE for ESM5. Completion time: 1s. Unique request ID: 1 \| 2015-06-09 15:21:57 Removed historical data download ID 1 \| 2015-06-09 15:21:57 Real-time Intraday chart data file updates started for ESM5 \| 2015-06-09 15:21:57 HD Request # 3 \| Receiving historical Daily data for ESM5 starting at 2015-06-08 \| 2015-06-09 15:21:57 Writing historical Daily data for ESM5 to the file ESM5.dly \| 2015-06-09 15:21:57 HD Request # 3 \| Received 2 records from 2015-06-08 00:00:00 to 2015-06-09 00:00:00 (2.0 days) and wrote 2 records for ESM5 \| 2015-06-09 15:21:57 HD Request # 3 \| Daily download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 2 \| 2015-06-09 15:21:57 Removed historical data download ID 2 \| 2015-06-09 15:21:57 Intraday data recording state for symbol ESM5 is set to download pending. \| 2015-06-09 15:24:05 Reloading all charts with filename: ESM5.scid \| 2015-06-09 15:24:05 HD Request # 4 \| Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme \| 2015-06-09 15:24:06 HD Request # 4 \| Download start Date-Time: 2015-06-08 22:34:13.006 \| 2015-06-09 15:24:06 HD Request # 4 \| Using server: scdf2.sierracharts.com port 10149 \| 2015-06-09 15:24:06 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-06-09 15:24:06 Socket (6) \| Connected. \| 2015-06-09 15:24:06 HD Request # 4 \| Sending historical data logon request message. \| 2015-06-09 15:24:06 HD Request # 4 \| Requesting Intraday data. Start Date-Time: 2015-06-08 22:34:13. Record interval: 0. Symbol: ESM15 \| 2015-06-09 15:24:06 HD Request # 4 \| Decompressing data. \| 2015-06-09 15:24:06 HD Request # 4 \| Receiving Intraday data for ESM5 starting at 2015-06-08 22:34:14 \| 2015-06-09 15:24:06 HD Request # 4 \| Timestamp of first Intraday data file record written: 2015-06-08 22:34:14 \| 2015-06-09 15:24:06 Socket (6) \| Shutdown and closed. \| 2015-06-09 15:24:07 The network socket for historical data has been closed. \| 2015-06-09 15:24:07 HD Request # 4 \| Received 98585 records from 2015-06-08 22:34:14 to 2015-06-09 15:24:07 (16.8 hours) and wrote 98585 records for ESM5 \| 2015-06-09 15:24:08 Added 17 Time and Sales records to Intraday data file for ESM5 after download. \| 2015-06-09 15:24:08 HD Request # 4 \| Intraday download COMPLETE for ESM5. Completion time: 2s. Unique request ID: 3 \| 2015-06-09 15:24:08 Removed historical data download ID 3 \| 2015-06-09 15:24:08 Real-time Intraday chart data file updates started for ESM5 \| 2015-06-09 15:24:08 Socket (5) \| Closed. No error. \| 2015-06-09 15:24:43 Socket (5) \| Shutdown and closed. \| 2015-06-09 15:24:43 SC Exchange Data \| Disconnected from the server. \| 2015-06-09 15:24:43 SC Exchange Data \| Data feed disconnected. Will reconnect. \| 2015-06-09 15:24:43 Using username 0 \| 2015-06-09 15:24:45 SC Exchange Data \| Connecting to the server scdf2.sierracharts.com. Port 443 \| 2015-06-09 15:24:45 Socket (0) \| Resolved address ds7.sierracharts.com to IP 8.18.161.133 \| 2015-06-09 15:24:45 Socket (7) \| Connected. \| 2015-06-09 15:24:46 SC Exchange Data \| Connected to server. \| 2015-06-09 15:24:46 SC Exchange Data \| Sending logon request message. \| 2015-06-09 15:24:46 SC Exchange Data \| Server Name: SC Real-Time Server. \| 2015-06-09 15:24:46 SC Exchange Data \| Server protocol version: 6. Client protocol version: 6. There is a protocol match. \| 2015-06-09 15:24:46 SC Exchange Data \| Successfully connected. \| 2015-06-09 15:24:46 Intraday data recording state for symbol ESM5 is set to download pending. \| 2015-06-09 15:24:46 SC Exchange Data \| Restarting real-time data updates for symbol: ESM5 -> ESM15 \| 2015-06-09 15:24:46 HD Request # 5 \| Downloading Intraday chart data for ESM5 to the file ESM5.scid. Service: cme \| 2015-06-09 15:24:46 HD Request # 5 \| Download start Date-Time: 2015-06-09 15:24:37.0 \| 2015-06-09 15:24:46 HD Request # 5 \| Using server: scdf1.sierracharts.com port 10149 \| 2015-06-09 15:24:46 Socket (0) \| Resolved address ds6.sierracharts.com to IP 8.18.161.131 \| 2015-06-09 15:24:46 Socket (8) \| Connected. \| 2015-06-09 15:24:46 HD Request # 5 \| Sending historical data logon request message. \| 2015-06-09 15:24:46 HD Request # 5 \| Requesting Intraday data. Start Date-Time: 2015-06-09 15:24:37. Record interval: 0. Symbol: ESM15 \| 2015-06-09 15:24:46 HD Request # 5 \| Decompressing data. \| 2015-06-09 15:24:46 HD Request # 5 \| Receiving Intraday data for ESM5 starting at 2015-06-09 15:24:37 \| 2015-06-09 15:24:46 HD Request # 5 \| Timestamp of first Intraday data file record written: 2015-06-09 15:24:40 \| 2015-06-09 15:24:46 Socket (8) \| Shutdown and closed. \| 2015-06-09 15:24:46 The network socket for historical data has been closed. \| 2015-06-09 15:24:46 HD Request # 5 \| Received 136 records from 2015-06-09 15:24:37 to 2015-06-09 15:24:48 (11.0 seconds) and wrote 134 records for ESM5 \| 2015-06-09 15:24:46 HD Request # 5 \| Intraday download COMPLETE for ESM5. Completion time: 0s. Unique request ID: 4 \| 2015-06-09 15:24:46 Removed historical data download ID 4 \| 2015-06-09 15:24:46 Real-time Intraday chart data file updates started for ESM5 \| 2015-06-09 15:24:46 The above has been sent to support. \| 2015-06-09 15:31:13 * Sending of the message log was completed. Please read the response that was received. The response was saved to C:\SierraChart\Data\MessageLogAnalysis.htm \| 2015-06-09 15:31:14