Support Board
Date/Time: Wed, 19 Mar 2025 01:09:56 +0000
2nd Instance Symbols not loading live data only historical
View Count: 151
| [2025-03-03 19:55:57] |
| Alex Q - Posts: 112 |
|
Afternoon, I've a second instance of Sierra running that has four charts open on one tab. The symbol SPX_CGI is loading both historical and live data, however the following symbols will only load up until the point that I open the new session, and are not loading anything live: ADR-NYSE TICK-NYSE NISS-NYSE 2025-03-03 11:53:17.304 | Software version: 2695 64-bit 2025-03-03 11:53:17.304 | Primary Thread ID: 1120 2025-03-03 11:53:17.304 | Usage end date: 2025-03-31 2025-03-03 11:53:17.304 | Enabled for: Advanced Features 2. 2025-03-03 11:53:17.304 | Enabled for: Sierra Chart Historical Data Service. 2025-03-03 11:53:17.304 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-03 11:53:17.304 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-03 11:53:17.304 | Enabled for exchange2: CME (Trading Account Required) 2025-03-03 11:53:17.304 | Enabled for exchange2: CBOT (Trading Account Required) 2025-03-03 11:53:17.304 | Enabled for exchange2: COMEX (Trading Account Required) 2025-03-03 11:53:17.304 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-03-03 11:53:17.304 | Enabled for exchange2: CBOE Global Indexes 2025-03-03 11:53:17.304 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-03 11:53:17.304 | Current selected Data/Trading service: DTC - Sub Instance 2025-03-03 11:53:17.304 | Custom symbol settings values: enabled 2025-03-03 11:53:17.304 | Chart Update Interval: 1000 2025-03-03 11:53:17.304 | Intraday Data Storage Time Unit: 60 2025-03-03 11:53:17.304 | Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-03 11:53:17.304 | 2025-03-03 19:53:17 Local computer time in UTC 2025-03-03 11:53:17.304 | 2025-03-03 11:53:17 Local computer time in SC Time Zone 2025-03-03 11:53:17.304 | 2025-03-03 18:49:11 Server time in UTC 2025-03-03 11:53:17.304 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-03-03 11:53:17.304 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\ 2025-03-03 11:53:17.304 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ 2025-03-03 11:53:17.304 | OS Version Number: 10.0 2025-03-03 11:53:17.304 | Locale Setting: C 2025-03-03 11:53:17.304 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com.autoplot_ARM64.dll, OrderFlowLabs.com_64.dll, OrderFlowLabs.com_ARM64.dll, Template_64.dll, UserContributedStudies_64.dll 2025-03-03 11:53:17.304 | Allowed protected custom studies: 2025-03-03 11:53:17.304 | Crash reporter started: true 2025-03-03 11:53:17.304 | 2025-03-03 11:53:17.842 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-03 11:53:19.284 | Reloading all Intraday charts in active chartbook. 2025-03-03 11:53:19.284 | Reloading all Historical Daily charts in active chartbook. 2025-03-03 11:53:19.704 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-03 11:53:19.705 | SPX_CGI 5 Min #4 | Reloading chart. 2025-03-03 11:53:19.717 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-03 11:53:19.727 | SPX_CGI 5 Min #4 | StartDateTimeForLoadingOrderFills: 2024-02-25 00:00:00 2025-03-03 11:53:19.728 | SPX_CGI 5 Min #4 | Chart data loading complete. 2025-03-03 11:53:19.789 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-03 11:53:19.790 | TICK-NYSE 5 Min #5 | Reloading chart. 2025-03-03 11:53:19.800 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-03 11:53:19.809 | Chart #5 has tagged chart #4 for full recalculation. Chartbook: ES Quad.Cht 2025-03-03 11:53:19.810 | TICK-NYSE 5 Min #5 | Chart data loading complete. 2025-03-03 11:53:19.843 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-03 11:53:19.851 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-03 11:53:19.852 | ADR-NYSE 5 Min #2 | Reloading chart. 2025-03-03 11:53:19.861 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-03 11:53:19.868 | ADR-NYSE 5 Min #2 | StartDateTimeForLoadingOrderFills: 2024-02-25 00:00:00 2025-03-03 11:53:19.870 | ADR-NYSE 5 Min #2 | Chart data loading complete. 2025-03-03 11:53:19.908 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-03 11:53:19.909 | NISS-NYSE 5 Min #3 | Reloading chart. 2025-03-03 11:53:19.915 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-03 11:53:19.929 | NISS-NYSE 5 Min #3 | Chart data loading complete. 2025-03-03 11:53:19.975 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-03 11:53:19.976 | ADR-NYSE 5 Min #1 | Reloading chart. 2025-03-03 11:53:19.986 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-03 11:53:19.995 | ADR-NYSE 5 Min #1 | Chart data loading complete. 2025-03-03 11:53:20.706 | SPX_CGI 5 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Quad.Cht 2025-03-03 11:53:21.843 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. |
| [2025-03-04 15:17:55] |
| John - SC Support - Posts: 38782 |
|
The Market Statistics are only going to cover the primary session hours from 09:30 to 16:00 Eastern US time. Are you having an issue with these symbols during these hours? There is nothing in the log showing an issue. The error related to File Compression can be ignored, it has no impact. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-04 18:09:47] |
| Alex Q - Posts: 112 |
|
John, Yes, the issue persists during the cash session. I've used the second instance for a couple of years only for these specific symbols. The timeframe is set only to the cash session and for that day. Whenever the next session starts I do a reload a recalculate-all. For whatever reason it started loading live data. If I close the second instance and reopen it will load all data throughout the session up until that point and stay stuck there. |
| [2025-03-04 22:00:14] |
| John - SC Support - Posts: 38782 |
|
This statement confuses us - "For whatever reason it started loading live data." If you are still having a problem, then get us the Message Log from that sub-instance by following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 19:32:28] |
| Alex Q - Posts: 112 |
|
Ah I mis-spoke. It IS NOT loading live data. The ES symbol on that sub instance loads real time data, but the others will not load live. Only historic up until the moment you open the sub instance. 2025-03-05 11:31:55.261 | Software version: 2695 64-bit 2025-03-05 11:31:55.261 | Primary Thread ID: 408 2025-03-05 11:31:55.261 | Usage end date: 2025-03-31 2025-03-05 11:31:55.261 | Enabled for: Advanced Features 2. 2025-03-05 11:31:55.261 | Enabled for: Sierra Chart Historical Data Service. 2025-03-05 11:31:55.261 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-05 11:31:55.261 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-05 11:31:55.261 | Enabled for exchange2: CME (Trading Account Required) 2025-03-05 11:31:55.261 | Enabled for exchange2: CBOT (Trading Account Required) 2025-03-05 11:31:55.261 | Enabled for exchange2: COMEX (Trading Account Required) 2025-03-05 11:31:55.261 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-03-05 11:31:55.261 | Enabled for exchange2: CBOE Global Indexes 2025-03-05 11:31:55.261 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-05 11:31:55.261 | Current selected Data/Trading service: DTC - Sub Instance 2025-03-05 11:31:55.261 | Custom symbol settings values: enabled 2025-03-05 11:31:55.261 | Chart Update Interval: 1000 2025-03-05 11:31:55.262 | Intraday Data Storage Time Unit: 60 2025-03-05 11:31:55.262 | Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-05 11:31:55.262 | 2025-03-05 19:31:55 Local computer time in UTC 2025-03-05 11:31:55.262 | 2025-03-05 11:31:55 Local computer time in SC Time Zone 2025-03-05 11:31:55.262 | 2025-03-05 08:41:16 Server time in UTC 2025-03-05 11:31:55.262 | Local computer UTC time and Server UTC time difference: 0 seconds. 2025-03-05 11:31:55.262 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\ 2025-03-05 11:31:55.262 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ 2025-03-05 11:31:55.262 | OS Version Number: 10.0 2025-03-05 11:31:55.262 | Locale Setting: C 2025-03-05 11:31:55.263 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com.autoplot_ARM64.dll, OrderFlowLabs.com_64.dll, OrderFlowLabs.com_ARM64.dll, Template_64.dll, UserContributedStudies_64.dll 2025-03-05 11:31:55.263 | Allowed protected custom studies: 2025-03-05 11:31:55.263 | Crash reporter started: true 2025-03-05 11:31:55.263 | 2025-03-05 11:31:55.635 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message added: 1 2025-03-05 11:31:58.290 | Reloading all Intraday charts in active chartbook. 2025-03-05 11:31:58.290 | Reloading all Historical Daily charts in active chartbook. 2025-03-05 11:31:58.463 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-05 11:31:58.464 | SPX_CGI 5 Min #4 | Reloading chart. 2025-03-05 11:31:58.475 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-05 11:31:58.489 | SPX_CGI 5 Min #4 | StartDateTimeForLoadingOrderFills: 2024-02-27 00:00:00 2025-03-05 11:31:58.490 | SPX_CGI 5 Min #4 | Chart data loading complete. 2025-03-05 11:31:58.525 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 11:31:58.527 | TICK-NYSE 5 Min #5 | Reloading chart. 2025-03-05 11:31:58.534 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-05 11:31:58.543 | Chart #5 has tagged chart #4 for full recalculation. Chartbook: ES Quad.Cht 2025-03-05 11:31:58.545 | TICK-NYSE 5 Min #5 | Chart data loading complete. 2025-03-05 11:31:58.603 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 11:31:58.604 | ADR-NYSE 5 Min #2 | Reloading chart. 2025-03-05 11:31:58.615 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-05 11:31:58.625 | ADR-NYSE 5 Min #2 | StartDateTimeForLoadingOrderFills: 2024-02-26 00:00:00 2025-03-05 11:31:58.627 | ADR-NYSE 5 Min #2 | Chart data loading complete. 2025-03-05 11:31:58.656 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 11:31:58.657 | NISS-NYSE 5 Min #3 | Reloading chart. 2025-03-05 11:31:58.676 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-05 11:31:58.687 | NISS-NYSE 5 Min #3 | Chart data loading complete. 2025-03-05 11:31:58.691 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 11:31:58.691 | ADR-NYSE 5 Min #1 | Reloading chart. 2025-03-05 11:31:58.719 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 2 2025-03-05 11:31:58.726 | ADR-NYSE 5 Min #1 | Chart data loading complete. 2025-03-05 11:31:59.465 | SPX_CGI 5 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Quad.Cht 2025-03-05 11:31:59.635 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 11:32:09.634 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 |
| [2025-03-05 20:39:19] |
| Alex Q - Posts: 112 |
|
For what it's worth this is the message log after I close and re-open the instance: 2025-03-05 12:32:25.654 | Trade activity files set size: 246 2025-03-05 12:32:25.740 | Reading Internal Order ID file. 2025-03-05 12:32:25.748 | Reading Trade Orders file. 2025-03-05 12:32:25.750 | Reading Trade Positions file. 2025-03-05 12:32:25.752 | Reading Trade Account Data files. 2025-03-05 12:32:25.766 | UDPListener (812). Port 22904 | Error binding to UDP port: 22904. Unknown Windows error code 10048. 2025-03-05 12:32:25.767 | NTP | Create NTP Client... 2025-03-05 12:32:25.768 | NTP | Start NTP Client Receive Thread. 2025-03-05 12:32:25.768 | NTP | Client | Create NTP Client Service. 2025-03-05 12:32:25.769 | NTP | Client | Start NTP Client Service. 2025-03-05 12:32:25.769 | NTP | Client | Detected that operating system is maintaining the system clock. 2025-03-05 12:32:25.769 | NTP | Client | NTP client service is taking control of system clock. 2025-03-05 12:32:25.770 | NTP | Client | NTP client service successfully started. 2025-03-05 12:32:25.770 | NTP | Client | NTP client started. 2025-03-05 12:32:25.770 | NTP | Client | Client thread Entered. Servers: 0 2025-03-05 12:32:25.771 | Software version: 2695 64-bit 2025-03-05 12:32:25.771 | Primary Thread ID: 1160 2025-03-05 12:32:25.771 | Usage end date: 2025-03-31 2025-03-05 12:32:25.771 | Enabled for: Advanced Features 2. 2025-03-05 12:32:25.771 | Enabled for: Sierra Chart Historical Data Service. 2025-03-05 12:32:25.771 | Enabled for: Denali Real-Time Exchange Data Feed. 2025-03-05 12:32:25.771 | Enabled for: Delayed Denali Exchange Data Feed. 2025-03-05 12:32:25.771 | Enabled for exchange2: CME (Trading Account Required) 2025-03-05 12:32:25.771 | Enabled for exchange2: CBOT (Trading Account Required) 2025-03-05 12:32:25.771 | Enabled for exchange2: COMEX (Trading Account Required) 2025-03-05 12:32:25.771 | Enabled for exchange2: NYMEX (Trading Account Required) 2025-03-05 12:32:25.771 | Enabled for exchange2: CBOE Global Indexes 2025-03-05 12:32:25.771 | Allow Support for Sierra Chart Data Feeds is enabled. 2025-03-05 12:32:25.771 | Current selected Data/Trading service: DTC - Sub Instance 2025-03-05 12:32:25.771 | Custom symbol settings values: enabled 2025-03-05 12:32:25.771 | Chart Update Interval: 1000 2025-03-05 12:32:25.771 | Intraday Data Storage Time Unit: 60 2025-03-05 12:32:25.771 | Time Zone: -08:00:00 (PST-08PDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-03-05 12:32:25.771 | 2025-03-05 20:32:25 Local computer time in UTC 2025-03-05 12:32:25.771 | 2025-03-05 12:32:25 Local computer time in SC Time Zone 2025-03-05 12:32:25.771 | 2025-03-05 20:32:24 Server time in UTC 2025-03-05 12:32:25.771 | Local computer UTC time and Server UTC time difference: 1 seconds. 2025-03-05 12:32:25.771 | Program path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\ 2025-03-05 12:32:25.771 | Data Files path: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ 2025-03-05 12:32:25.771 | OS Version Number: 10.0 2025-03-05 12:32:25.771 | Locale Setting: C 2025-03-05 12:32:25.772 | DLLs: DeltaData2_64.dll, DeltaData_64.dll, OrderFlowLabs.com.autoplot_64.dll, OrderFlowLabs.com.autoplot_ARM64.dll, OrderFlowLabs.com_64.dll, OrderFlowLabs.com_ARM64.dll, Template_64.dll, UserContributedStudies_64.dll 2025-03-05 12:32:25.772 | Allowed protected custom studies: 2025-03-05 12:32:25.772 | Crash reporter started: true 2025-03-05 12:32:25.772 | 2025-03-05 12:32:25.820 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. 2025-03-05 12:32:25.877 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. 2025-03-05 12:32:25.878 | HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. 2025-03-05 12:32:25.899 | Using symbol data fast lookup vector 2025-03-05 12:32:25.974 | Received 5 login tokens. 2025-03-05 12:32:27.771 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:32:28.274 | Requested user files to download. 2025-03-05 12:32:29.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:32:30.277 | 2025-03-05 12:32:30.297 | DTC - Sub Instance | Connecting to the server 127.0.0.1. Port 11099 2025-03-05 12:32:30.297 | DTC Client socket (1) | Creating socket. 2025-03-05 12:32:30.298 | DTC Client socket (1) | New receive buffer size: 0 2025-03-05 12:32:30.298 | DTC Client socket (1) | Connecting to IP: 127.0.0.1. 2025-03-05 12:32:30.309 | DTC - Sub Instance | Network connection to server complete. 2025-03-05 12:32:30.309 | DTC - Sub Instance | Starting socket receive thread. 2025-03-05 12:32:30.310 | DTC - Sub Instance | Sending encoding request to server: Binary VLS. Compression: none 2025-03-05 12:32:30.313 | DTC - Sub Instance | Setting DTC encoding to Binary VLS 2025-03-05 12:32:30.313 | DTC - Sub Instance | Sending logon request message. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Received logon response. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Server Name: SC DTC Server. Build=51454. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Server protocol version: 8. Client protocol version: 8 2025-03-05 12:32:30.316 | DTC - Sub Instance | Successfully connected. Connected to SC DTC Protocol server. Service=rithmic_v2.trading|SymbolSettings=rithmic_v2.trading. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Trading is supported. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Order cancel and replace is supported. 2025-03-05 12:32:30.316 | DTC - Sub Instance | OCO Orders supported. 2025-03-05 12:32:30.316 | DTC - Sub Instance | Bracket Orders supported. 2025-03-05 12:32:30.316 | DTC - Sub Instance | MarketDepthIsSupported: 1 2025-03-05 12:32:30.316 | DTC - Sub Instance | Connected to server complete. 2025-03-05 12:32:30.319 | No download requests in the queue to start downloads for. | Number times message added: 3 2025-03-05 12:32:30.319 | Subscribing to symbol for symbol alert. ESM3.CME 2025-03-05 12:32:30.319 | Using symbol data fast lookup vector 2025-03-05 12:32:30.320 | DTC - Sub Instance | Starting real-time market data updates for: ESM3.CME. ID: 1 Service code: rithmic.trading 2025-03-05 12:32:30.321 | DTC - Sub Instance | Requesting security definition data for: ESM3.CME. ID: 1 2025-03-05 12:32:30.321 | Subscribing to symbol for symbol alert. ESM3.CME | Number times message added: 2 2025-03-05 12:32:30.326 | Starting DelayedDownloadMonitoringTimer 2025-03-05 12:32:30.326 | Starting HDTimeoutTimer 2025-03-05 12:32:30.328 | Added historical Market Depth data request for ESH5.CME to the queue. 2025-03-05 12:32:30.342 | Triggering next historical data download in queue. 2025-03-05 12:32:30.345 | HD Request # 1 | Downloading Market Depth data for ESH5.CME. Service: cme.marketdepth. 2025-03-05 12:32:30.351 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-04.depth. Windows error code 50: Request not supported. 2025-03-05 12:32:30.353 | HD Request # 1 | Download start date-time: 2025-03-04 15:06:12.706000. 2025-03-05 12:32:30.353 | Added historical Market Depth data request for ESM3.CME to the queue. 2025-03-05 12:32:30.353 | Market depth data recording state for symbol ESM3.CME is set to download 'Pending'. 2025-03-05 12:32:30.353 | Triggering next historical data download in queue. 2025-03-05 12:32:30.354 | HD Request # 1 | Using server: ds28.sierracharts.com port 10150 2025-03-05 12:32:30.354 | Historical Market Depth data request, start 00:00:00.000 , for ESM3.CME is discarded because a matching download is already pending and the new one is not for earlier data. 2025-03-05 12:32:30.355 | DTC - Sub Instance | Setting external service identifier for symbol ESM3.CME to 9 2025-03-05 12:32:30.355 | DTC - Sub Instance | Received security definition for symbol ESM3.CME 2025-03-05 12:32:30.355 | Socket (2) | Creating socket. 2025-03-05 12:32:30.356 | Socket (2) | New receive buffer size: 0 2025-03-05 12:32:30.356 | Socket (2) | Connecting to IP: 67.214.125.5. 2025-03-05 12:32:30.396 | DTC - Sub Instance | Starting real-time market data updates for: ESH5.CME. ID: 2 Service code: rithmic.trading 2025-03-05 12:32:30.396 | DTC - Sub Instance | Requesting security definition data for: ESH5.CME. ID: 2 2025-03-05 12:32:30.417 | DTC - Sub Instance | Setting external service identifier for symbol ESH5.CME to 5002 2025-03-05 12:32:30.417 | DTC - Sub Instance | Received security definition for symbol ESH5.CME 2025-03-05 12:32:30.475 | HD Request # 1 | Setting DTC encoding to Binary VLS 2025-03-05 12:32:30.475 | HD Request # 1 | Sending historical data logon request message. 2025-03-05 12:32:30.575 | HD Request # 1 | Requesting market depth data. Start date-time: 2025-03-04 15:06:12. Symbol: ESH25 2025-03-05 12:32:30.633 | HD Request # 1 | Decompressing data. 2025-03-05 12:32:30.644 | HD Request # 1 | Receiving market depth data for ESH5.CME starting at 2025-03-04 15:06:12.706000 2025-03-05 12:32:30.644 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-04.depth. Windows error code 50: Request not supported. 2025-03-05 12:32:31.019 | HD Request # 1 | Timestamp of first market depth data file record written: 2025-03-04 15:06:12.706000. 2025-03-05 12:32:31.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:32:33.510 | Files to Open on Startup | Opening file: ES Quad.Cht 2025-03-05 12:32:33.575 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:33.607 | SPX_CGI 5 Min #4 | Reloading chart. 2025-03-05 12:32:33.615 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. | Number times message added: 1 2025-03-05 12:32:33.652 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:33.756 | TICK-NYSE 5 Min #5 | Reloading chart. 2025-03-05 12:32:33.763 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 1 2025-03-05 12:32:33.806 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:33.844 | ADR-NYSE 5 Min #2 | Reloading chart. 2025-03-05 12:32:33.850 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 1 2025-03-05 12:32:33.881 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:33.903 | NISS-NYSE 5 Min #3 | Reloading chart. 2025-03-05 12:32:33.909 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 1 2025-03-05 12:32:33.934 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:33.961 | ADR-NYSE 5 Min #1 | Reloading chart. 2025-03-05 12:32:33.971 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. | Number times message added: 1 2025-03-05 12:32:34.019 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:34.023 | SPX_CGI 5 Min #4 | StartDateTimeForLoadingOrderFills: 2024-02-27 00:00:00 2025-03-05 12:32:34.050 | SPX_CGI 5 Min #4 | Chart data loading complete. 2025-03-05 12:32:34.071 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:34.072 | Chart #5 has tagged chart #4 for full recalculation. Chartbook: ES Quad.Cht 2025-03-05 12:32:34.080 | TICK-NYSE 5 Min #5 | Chart data loading complete. 2025-03-05 12:32:34.103 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:34.104 | ADR-NYSE 5 Min #2 | StartDateTimeForLoadingOrderFills: 2024-02-27 00:00:00 2025-03-05 12:32:34.112 | ADR-NYSE 5 Min #2 | Chart data loading complete. 2025-03-05 12:32:34.133 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:34.141 | NISS-NYSE 5 Min #3 | Chart data loading complete. 2025-03-05 12:32:34.162 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:34.163 | ADR-NYSE 5 Min #1 | Chart data loading complete. 2025-03-05 12:32:34.194 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:32:34.602 | DTC - Sub Instance | Starting real-time market data updates for: SPX_CGI. ID: 3 Service code: cboe_global_indexes.data 2025-03-05 12:32:34.602 | DTC - Sub Instance | Requesting security definition data for: SPX_CGI. ID: 3 2025-03-05 12:32:34.603 | Starting DelayedDownloadMonitoringTimer 2025-03-05 12:32:34.603 | Starting HDTimeoutTimer 2025-03-05 12:32:34.603 | Added historical Intraday data request for SPX_CGI to the queue. 2025-03-05 12:32:34.603 | Intraday data recording state for symbol SPX_CGI is set to download 'Pending'. 2025-03-05 12:32:34.609 | Triggering next historical data download in queue. 2025-03-05 12:32:34.614 | Delaying start of download for SPX_CGI. 2025-03-05 12:32:34.614 | DTC - Sub Instance | Setting external service identifier for symbol SPX_CGI to 991 2025-03-05 12:32:34.614 | DTC - Sub Instance | Received security definition for symbol SPX_CGI 2025-03-05 12:32:34.753 | DTC - Sub Instance | Starting real-time market data updates for: TICK-NYSE. ID: 4 Service code: statscalc 2025-03-05 12:32:34.753 | DTC - Sub Instance | Requesting security definition data for: TICK-NYSE. ID: 4 2025-03-05 12:32:34.753 | Added historical Intraday data request for TICK-NYSE to the queue. 2025-03-05 12:32:34.753 | Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. 2025-03-05 12:32:34.753 | Triggering next historical data download in queue. 2025-03-05 12:32:34.772 | DTC - Sub Instance | Setting external service identifier for symbol TICK-NYSE to 8 2025-03-05 12:32:34.772 | DTC - Sub Instance | Received security definition for symbol TICK-NYSE 2025-03-05 12:32:34.841 | DTC - Sub Instance | Starting real-time market data updates for: ADR-NYSE. ID: 5 Service code: statscalc 2025-03-05 12:32:34.841 | DTC - Sub Instance | Requesting security definition data for: ADR-NYSE. ID: 5 2025-03-05 12:32:34.841 | Added historical Intraday data request for ADR-NYSE to the queue. 2025-03-05 12:32:34.841 | Intraday data recording state for symbol ADR-NYSE is set to download 'Pending'. 2025-03-05 12:32:34.841 | Triggering next historical data download in queue. 2025-03-05 12:32:34.856 | DTC - Sub Instance | Setting external service identifier for symbol ADR-NYSE to 10 2025-03-05 12:32:34.856 | DTC - Sub Instance | Received security definition for symbol ADR-NYSE 2025-03-05 12:32:34.901 | DTC - Sub Instance | Starting real-time market data updates for: NISS-NYSE. ID: 6 Service code: statscalc 2025-03-05 12:32:34.901 | DTC - Sub Instance | Requesting security definition data for: NISS-NYSE. ID: 6 2025-03-05 12:32:34.901 | Added historical Intraday data request for NISS-NYSE to the queue. 2025-03-05 12:32:34.901 | Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. 2025-03-05 12:32:34.901 | Triggering next historical data download in queue. 2025-03-05 12:32:34.920 | DTC - Sub Instance | Setting external service identifier for symbol NISS-NYSE to 11 2025-03-05 12:32:34.920 | DTC - Sub Instance | Received security definition for symbol NISS-NYSE 2025-03-05 12:32:35.319 | Requesting market depth updates for: ESH5.CME if supported. NumLevels=1400 2025-03-05 12:32:35.319 | DTC - Sub Instance | Starting market orders updates for: ESH5.CME. MinimumMarketByOrderQuantity: 100. Service code: rithmic.trading 2025-03-05 12:32:35.320 | Requesting market depth updates for: ESM3.CME if supported. NumLevels=1400 2025-03-05 12:32:35.320 | DTC - Sub Instance | Starting market orders updates for: ESM3.CME. MinimumMarketByOrderQuantity: 100. Service code: rithmic.trading 2025-03-05 12:32:35.321 | DTC - Sub Instance | Clearing market depth for ESH5.CME 2025-03-05 12:32:35.322 | DTC - Sub Instance | Clearing market depth for ESM3.CME 2025-03-05 12:32:35.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message added: 1 2025-03-05 12:32:39.604 | HD Request # 2 | Downloading Intraday chart data for SPX_CGI to the file SPX_CGI.scid. Service: cboe_global_indexes.data 2025-03-05 12:32:39.605 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:39.605 | HD Request # 2 | Download start date-time: 2025-03-05 12:32:00.000000. File last date-time: 2025-03-05 12:32:00.000000 2025-03-05 12:32:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message added: 4 2025-03-05 12:32:47.829 | HD Request # 2 | Using server: ds33.sierracharts.com port 10149 2025-03-05 12:32:47.830 | Socket (3) | Creating socket. 2025-03-05 12:32:47.830 | Socket (3) | New receive buffer size: 0 2025-03-05 12:32:47.830 | Socket (3) | Connecting to IP: 69.39.70.245. 2025-03-05 12:32:47.951 | HD Request # 2 | Setting DTC encoding to Binary VLS 2025-03-05 12:32:47.951 | HD Request # 2 | Sending historical data logon request message. 2025-03-05 12:32:48.054 | HD Request # 2 | Requesting Intraday data. Start date-time: 2025-03-05 12:32:00. Record interval: 60. Symbol: SPX_CGI 2025-03-05 12:32:48.110 | HD Request # 2 | Decompressing data. 2025-03-05 12:32:48.166 | HD Request # 2 | Receiving Intraday data for SPX_CGI starting at 2025-03-05 12:32:00.018000 2025-03-05 12:32:48.167 | Socket (3) | CloseSocket call. 2025-03-05 12:32:48.167 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-05 12:32:48.167 | Historical data download thread signaled to stop. 2025-03-05 12:32:48.168 | HD Request # 2 | Timestamp of first Intraday data file record written: 2025-03-05 12:32:00.018000. 2025-03-05 12:32:48.168 | HD Request # 2 | Received 1 Intraday data record from 2025-03-05 12:32:00.018000 to 2025-03-05 12:32:00.018000 (0.0 seconds. Delay: 48.2 seconds) and wrote 1 record for SPX_CGI 2025-03-05 12:32:48.169 | HD Request # 2 | Completion time: 9s. 2025-03-05 12:32:48.169 | HD Request # 2 | Intraday data download complete for SPX_CGI. Unique request ID: 4 2025-03-05 12:32:48.169 | Removing historical data download ID 4. 2025-03-05 12:32:48.169 | Real-time Intraday chart data file updates started for SPX_CGI 2025-03-05 12:32:48.170 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.170 | Opened cached Intraday file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\SPX_CGI.scid. Thread ID: 1160 2025-03-05 12:32:48.170 | Intraday chart data file opened for SPX_CGI 2025-03-05 12:32:48.170 | HD Request # 2 | Enabling Intraday chart updating for symbol. 2025-03-05 12:32:48.170 | 2025-03-05 12:32:48.170 | Triggering next historical data download in queue. 2025-03-05 12:32:48.170 | HD Request # 3 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc 2025-03-05 12:32:48.171 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.171 | HD Request # 3 | Download start date-time: 2025-03-05 11:43:00.000000. File last date-time: 2025-03-05 11:43:00.000000 2025-03-05 12:32:48.171 | HD Request # 3 | Using server: ds12.sierracharts.com port 10150 2025-03-05 12:32:48.175 | Socket (4) | Creating socket. 2025-03-05 12:32:48.175 | Socket (4) | New receive buffer size: 0 2025-03-05 12:32:48.175 | Socket (4) | Connecting to IP: 69.39.70.241. 2025-03-05 12:32:48.223 | Socket (3) | Socket gracefully closed by remote side. 2025-03-05 12:32:48.224 | Socket (3) | Closed. 2025-03-05 12:32:48.303 | HD Request # 3 | Setting DTC encoding to Binary VLS 2025-03-05 12:32:48.303 | HD Request # 3 | Sending historical data logon request message. 2025-03-05 12:32:48.396 | HD Request # 3 | Requesting Intraday data. Start date-time: 2025-03-05 11:43:00. Record interval: 60. Symbol: TICK-NYSE 2025-03-05 12:32:48.452 | HD Request # 3 | Decompressing data. 2025-03-05 12:32:48.511 | HD Request # 3 | Receiving Intraday data for TICK-NYSE starting at 2025-03-05 11:43:00.000000 2025-03-05 12:32:48.514 | Socket (4) | CloseSocket call. 2025-03-05 12:32:48.514 | Socket (4) | Shutdown started. Waiting for graceful close. 2025-03-05 12:32:48.514 | Historical data download thread signaled to stop. 2025-03-05 12:32:48.514 | HD Request # 3 | Timestamp of first Intraday data file record written: 2025-03-05 11:43:00.000000. 2025-03-05 12:32:48.514 | HD Request # 3 | Received 50 Intraday data records from 2025-03-05 11:43:00.000000 to 2025-03-05 12:32:00.000000 (49.0 minutes. Delay: 48.5 seconds) and wrote 50 records for TICK-NYSE 2025-03-05 12:32:48.514 | HD Request # 3 | Completion time: 0s. 2025-03-05 12:32:48.514 | HD Request # 3 | Intraday data download complete for TICK-NYSE. Unique request ID: 5 2025-03-05 12:32:48.514 | Removing historical data download ID 5. 2025-03-05 12:32:48.514 | Real-time Intraday chart data file updates started for TICK-NYSE 2025-03-05 12:32:48.514 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.515 | Opened cached Intraday file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\TICK-NYSE.scid. Thread ID: 1160 2025-03-05 12:32:48.516 | Intraday chart data file opened for TICK-NYSE 2025-03-05 12:32:48.516 | HD Request # 3 | Enabling Intraday chart updating for symbol. 2025-03-05 12:32:48.516 | 2025-03-05 12:32:48.516 | Triggering next historical data download in queue. 2025-03-05 12:32:48.516 | HD Request # 4 | Downloading Intraday chart data for ADR-NYSE to the file ADR-NYSE.scid. Service: statscalc 2025-03-05 12:32:48.516 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.517 | HD Request # 4 | Download start date-time: 2025-03-05 11:43:00.000000. File last date-time: 2025-03-05 11:43:00.000000 2025-03-05 12:32:48.517 | HD Request # 4 | Using server: ds4.sierracharts.com port 10149 2025-03-05 12:32:48.539 | Socket (3) | Creating socket. 2025-03-05 12:32:48.539 | Socket (3) | New receive buffer size: 0 2025-03-05 12:32:48.539 | Socket (3) | Connecting to IP: 64.152.155.113. 2025-03-05 12:32:48.570 | Socket (4) | Socket gracefully closed by remote side. 2025-03-05 12:32:48.570 | Socket (4) | Closed. 2025-03-05 12:32:48.665 | HD Request # 4 | Setting DTC encoding to Binary VLS 2025-03-05 12:32:48.665 | HD Request # 4 | Sending historical data logon request message. 2025-03-05 12:32:48.753 | Chart #5 has tagged chart #4 for full recalculation. Chartbook: ES Quad.Cht 2025-03-05 12:32:48.756 | HD Request # 4 | Requesting Intraday data. Start date-time: 2025-03-05 11:43:00. Record interval: 60. Symbol: ADR-NYSE 2025-03-05 12:32:48.812 | HD Request # 4 | Decompressing data. 2025-03-05 12:32:48.867 | HD Request # 4 | Receiving Intraday data for ADR-NYSE starting at 2025-03-05 11:43:00.000000 2025-03-05 12:32:48.868 | Socket (3) | CloseSocket call. 2025-03-05 12:32:48.869 | Socket (3) | Shutdown started. Waiting for graceful close. 2025-03-05 12:32:48.869 | Historical data download thread signaled to stop. 2025-03-05 12:32:48.869 | HD Request # 4 | Timestamp of first Intraday data file record written: 2025-03-05 11:43:00.000000. 2025-03-05 12:32:48.869 | HD Request # 4 | Received 50 Intraday data records from 2025-03-05 11:43:00.000000 to 2025-03-05 12:32:00.000000 (49.0 minutes. Delay: 48.9 seconds) and wrote 50 records for ADR-NYSE 2025-03-05 12:32:48.869 | HD Request # 4 | Completion time: 0s. 2025-03-05 12:32:48.869 | HD Request # 4 | Intraday data download complete for ADR-NYSE. Unique request ID: 6 2025-03-05 12:32:48.869 | Removing historical data download ID 6. 2025-03-05 12:32:48.869 | Real-time Intraday chart data file updates started for ADR-NYSE 2025-03-05 12:32:48.869 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.869 | Opened cached Intraday file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\ADR-NYSE.scid. Thread ID: 1160 2025-03-05 12:32:48.871 | Intraday chart data file opened for ADR-NYSE 2025-03-05 12:32:48.871 | HD Request # 4 | Enabling Intraday chart updating for symbol. 2025-03-05 12:32:48.871 | 2025-03-05 12:32:48.871 | Triggering next historical data download in queue. 2025-03-05 12:32:48.871 | HD Request # 5 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc 2025-03-05 12:32:48.871 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:48.871 | HD Request # 5 | Download start date-time: 2025-03-05 11:43:00.000000. File last date-time: 2025-03-05 11:43:00.000000 2025-03-05 12:32:48.871 | HD Request # 5 | Using server: ds12.sierracharts.com port 10150 2025-03-05 12:32:48.871 | Socket (4) | Creating socket. 2025-03-05 12:32:48.872 | Socket (4) | New receive buffer size: 0 2025-03-05 12:32:48.872 | Socket (4) | Connecting to IP: 69.39.70.241. 2025-03-05 12:32:48.922 | Socket (3) | Socket gracefully closed by remote side. 2025-03-05 12:32:48.922 | Socket (3) | Closed. 2025-03-05 12:32:48.995 | HD Request # 5 | Setting DTC encoding to Binary VLS 2025-03-05 12:32:48.995 | HD Request # 5 | Sending historical data logon request message. 2025-03-05 12:32:49.051 | HD Request # 5 | Requesting Intraday data. Start date-time: 2025-03-05 11:43:00. Record interval: 60. Symbol: NISS-NYSE 2025-03-05 12:32:49.108 | HD Request # 5 | Decompressing data. 2025-03-05 12:32:49.166 | HD Request # 5 | Receiving Intraday data for NISS-NYSE starting at 2025-03-05 11:43:00.000000 2025-03-05 12:32:49.168 | Socket (4) | CloseSocket call. 2025-03-05 12:32:49.168 | Socket (4) | Shutdown started. Waiting for graceful close. 2025-03-05 12:32:49.168 | Historical data download thread signaled to stop. 2025-03-05 12:32:49.168 | HD Request # 5 | Timestamp of first Intraday data file record written: 2025-03-05 11:43:00.000000. 2025-03-05 12:32:49.168 | HD Request # 5 | Received 50 Intraday data records from 2025-03-05 11:43:00.000000 to 2025-03-05 12:32:00.000000 (49.0 minutes. Delay: 49.2 seconds) and wrote 50 records for NISS-NYSE 2025-03-05 12:32:49.168 | HD Request # 5 | Completion time: 1s. 2025-03-05 12:32:49.168 | HD Request # 5 | Intraday data download complete for NISS-NYSE. Unique request ID: 7 2025-03-05 12:32:49.168 | Removing historical data download ID 7. 2025-03-05 12:32:49.168 | Real-time Intraday chart data file updates started for NISS-NYSE 2025-03-05 12:32:49.169 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Windows error code 50: Request not supported. 2025-03-05 12:32:49.169 | Opened cached Intraday file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\NISS-NYSE.scid. Thread ID: 1160 2025-03-05 12:32:49.170 | Intraday chart data file opened for NISS-NYSE 2025-03-05 12:32:49.170 | HD Request # 5 | Enabling Intraday chart updating for symbol. 2025-03-05 12:32:49.170 | 2025-03-05 12:32:49.170 | No download requests in the queue to start downloads for. 2025-03-05 12:32:49.224 | Socket (4) | Socket gracefully closed by remote side. 2025-03-05 12:32:49.224 | Socket (4) | Closed. 2025-03-05 12:32:49.601 | SPX_CGI 5 Min #4 | Performing a full recalculation because it has been tagged. Chartbook: ES Quad.Cht 2025-03-05 12:32:49.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:32:59.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:09.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:19.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:29.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:49.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:33:59.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:09.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:19.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:29.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:49.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:34:59.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:35:09.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:35:19.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:35:29.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:35:39.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 | Number times message added: 4 2025-03-05 12:35:49.100 | Socket (2) | CloseSocket call. 2025-03-05 12:35:49.101 | Socket (2) | Shutdown started. Waiting for graceful close. 2025-03-05 12:35:49.101 | Historical data download thread signaled to stop. 2025-03-05 12:35:49.101 | HD Request # 1 | Received 19374420 Market Depth data records from 2025-03-04 15:06:12.706000 to 2025-03-05 12:35:37.684000 (21.5 hours. Delay: 11.4 seconds) and wrote 19374420 records for ESH5.CME 2025-03-05 12:35:49.101 | HD Request # 1 | Completion time: 3m 19s. 2025-03-05 12:35:49.101 | HD Request # 1 | Market Depth data download complete for ESH5.CME. Unique request ID: 1 2025-03-05 12:35:49.101 | Removing historical data download ID 1. 2025-03-05 12:35:49.101 | Real-time market depth file updates started for ESH5.CME 2025-03-05 12:35:49.102 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-05.depth. Windows error code 50: Request not supported. 2025-03-05 12:35:49.102 | Opened cached Depth file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-05.depth 2025-03-05 12:35:49.111 | 2025-03-05 12:35:49.111 | Triggering next historical data download in queue. 2025-03-05 12:35:49.111 | HD Request # 6 | Downloading Market Depth data for ESM3.CME. Service: cme.marketdepth. 2025-03-05 12:35:49.125 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESM3.CME.2025-03-05.depth. Windows error code 50: Request not supported. 2025-03-05 12:35:49.126 | HD Request # 6 | Download start date-time: 2025-03-05 12:32:02.068947. 2025-03-05 12:35:49.126 | HD Request # 6 | Error downloading historical Market Depth data for ESM3.CME. Not downloading depth data earlier than 1 year ago 2025-03-05 12:35:49.126 | Historical data download thread signaled to stop. 2025-03-05 12:35:49.126 | HD Request # 6 | Received 0 Market Depth data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds and wrote 0 records for ESM3.CME 2025-03-05 12:35:49.126 | HD Request # 6 | Completion time: 0s. 2025-03-05 12:35:49.126 | HD Request # 6 | Market Depth data download complete for ESM3.CME. Unique request ID: 2 2025-03-05 12:35:49.126 | Removing historical data download ID 2. 2025-03-05 12:35:49.126 | Real-time market depth file updates started for ESM3.CME 2025-03-05 12:35:49.126 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESM3.CME.2025-03-05.depth. Windows error code 50: Request not supported. 2025-03-05 12:35:49.126 | Opened cached Depth file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESM3.CME.2025-03-05.depth 2025-03-05 12:35:49.126 | 2025-03-05 12:35:49.126 | No download requests in the queue to start downloads for. 2025-03-05 12:35:49.169 | Socket (2) | Socket gracefully closed by remote side. 2025-03-05 12:35:49.169 | Socket (2) | Closed. 2025-03-05 12:35:49.203 | File compression not supported on file system. Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-05.depth. Windows error code 50: Request not supported. 2025-03-05 12:35:49.203 | Opened cached Depth file: Z:\Volumes\Sierra Chart\Sierra Chart\SierraChartInstance_2\Data\MarketDepthData\ESH5.CME.2025-03-05.depth 2025-03-05 12:35:49.771 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. 2025-03-05 12:35:59.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:09.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:19.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:29.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:49.771 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:36:59.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:09.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:19.771 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:29.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:49.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:37:59.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:09.769 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:19.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:29.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:39.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:49.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 2025-03-05 12:38:59.770 | NTP | Client | Detected Enabled system clock Adjustment. It will be disabled an switched to own clock Adjustment. | Number times message previously added: 4 |
| [2025-03-05 22:00:41] |
| John - SC Support - Posts: 38782 |
|
It looks like your main instance is connecting to Rithmic. Therefore, the sub-instance is trying to get data from the Main Instance, but there are symbols in the sub-instance that Rithmic does not like. This would create a problem overall for the Rithmic connectivity. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections If you want to get data for symbols that Rithmic does not like (such as NISS-NYSE), then you will need to install a second Sierra Chart and leave the "Current Selected Service" set to "SC Data". Refer to the following: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-05 22:05:39] |
| Alex Q - Posts: 112 |
|
hmm interesting. I'll have to play with it further. I've had this set up for several years and it hasn't been an issue until this week.
|
| [2025-03-14 18:03:01] |
| Alex Q - Posts: 112 |
|
Sorry to bother you again. I'm wondering if there's any other way around this? I use the NYSE tick data for a custom signal that I have overlayed and that no longer works on my main instance either? This is something that I have had set up under this configuration for several years and it started acting within the past two weeks?
|
| [2025-03-14 20:09:21] |
| John - SC Support - Posts: 38782 |
|
There is not another way around this. If this worked for you at one time - where you were connecting to Rithmic in the main instance and using NISS-NYSE in a sub-instance - then we can not say why. It should not have worked any time in the past few years. When connecting to Rithmic, the only symbols for which you can request data are for symbols that Rithmic recognizes, which would be mostly the CME Group. Definitely the Market Statistics and U.S. Equity data from us will be problematic for Rithmic. The only solution is to use a separate installation of Sierra Chart that is connected to "SC Data" to get the Market Statistics, or any other symbol that Rithmic does not like. Refer to the following for how to install a second Sierra Chart: Using Multiple Data and Trading Services at the Same Time: Step-By-Step Instructions to Install Multiple Copies of Sierra Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-14 20:29:10] |
| Alex Q - Posts: 112 |
|
hmm I'm not sure exactly. While I am using rithmic via topstep, I also pay for the full data package through Sierra. I thought that the data through Sierra took precedent when using multiple feeds, and I think that's why? At least that's how I understood it.
|
| [2025-03-14 20:44:51] |
| John - SC Support - Posts: 38782 |
|
It is correct, that if you have the data coming from us, then that "takes precedence" when it comes to where the data is coming from. But there are still handshakes between the systems that involves the symbols. So if you have a symbol that Rithmic does not like it creates a problem for them. As to why exactly - you would need to ask Rithmic. They own that part of the code. We just know that it is a problem and you need to NOT use any symbols that Rithmic does not like. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-03-14 20:53:05] |
| Alex Q - Posts: 112 |
|
Heard. I appreciate your time. Thanks for letting me know. I will continue to dig. That NYSE-tick data was important to my flow. I had that on the primary instance as well.
|
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