Home >> Support Board

Support Board

Date/Time: Wed, 19 Mar 2025 03:38:10 +0000

How to Post a Message for Support

My Data from Rithmic (topstep traders) is not coming in

View Count: 408

[2025-01-14 14:31:08] #1 [Go To First Post]
User93731 - Posts: 83
Dear Support: I am using Rithmic with Topstep traders. My new account normally coming in at Sierra Chart with my monthly billing cycle on 11th every month. However, since my credit card with Toptsep has been expired, so this automatic rollover is delayed. I paid it yesterday and I got my new re-setting account on Sierra Chart on 01/14/2025 today. However, the data is not coming in at this new trading account, I copied the whole message log in the following: 2025-01-14 06:26:36.823 \| Trade activity files set size: 508 2025-01-14 06:26:36.852 \| Rithmic Direct - DTC \| Processed connection points. Count: 347 2025-01-14 06:26:36.954 \| Reading Internal Order ID file. 2025-01-14 06:26:36.966 \| Reading Trade Orders file. 2025-01-14 06:26:36.967 \| Reading Trade Positions file. 2025-01-14 06:26:36.967 \| Reading Trade Account Data files. 2025-01-14 06:26:36.984 \| Software version: 2732 64-bit 2025-01-14 06:26:36.984 \| Primary Thread ID: 12456 2025-01-14 06:26:36.984 \| Usage end date: 2025-03-08 2025-01-14 06:26:36.984 \| Enabled for: Sierra Chart Historical Data Service. 2025-01-14 06:26:36.984 \| Enabled for: Denali Real-Time Exchange Data Feed. 2025-01-14 06:26:36.984 \| Enabled for: Delayed Denali Exchange Data Feed. 2025-01-14 06:26:36.984 \| Allow Support for Sierra Chart Data Feeds is enabled. 2025-01-14 06:26:36.984 \| Current selected Data/Trading service: Rithmic Direct - DTC 2025-01-14 06:26:36.984 \| Custom symbol settings values: enabled 2025-01-14 06:26:36.984 \| Chart Update Interval: 500 2025-01-14 06:26:36.984 \| Intraday Data Storage Time Unit: 1 2025-01-14 06:26:36.984 \| Time Zone: -07:00:00 (MST-07MDT+01,M3.2.0/02:00,M11.1.0/02:00) 2025-01-14 06:26:36.984 \| 2025-01-14 13:26:36 Local computer time in UTC 2025-01-14 06:26:36.984 \| 2025-01-14 06:26:36 Local computer time in SC Time Zone 2025-01-14 06:26:36.984 \| 2025-01-14 13:26:32 Server time in UTC 2025-01-14 06:26:36.984 \| Local computer UTC time and Server UTC time difference: 1 seconds. 2025-01-14 06:26:36.984 \| Program path: C:\SierraChart\ 2025-01-14 06:26:36.984 \| Data Files path: C:\SierraChart\Data\ 2025-01-14 06:26:36.985 \| OS Version Number: 10.0 2025-01-14 06:26:36.985 \| Locale Setting: C 2025-01-14 06:26:36.985 \| DLLs: UserContributedStudies_64.dll 2025-01-14 06:26:36.985 \| Allowed protected custom studies: 2025-01-14 06:26:36.985 \| Crash reporter started: true 2025-01-14 06:26:36.985 \| 2025-01-14 06:26:37.013 \| Checking for new symbol settings. Requested symbol settings MD5 for service code rithmic_v2.trading. Request ID: 1. 2025-01-14 06:26:37.046 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:37.062 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| Creating socket. Using TLS 1.2. 2025-01-14 06:26:37.062 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| New receive buffer size: 0 2025-01-14 06:26:37.062 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| Connecting to IP: 216.66.0.130. 2025-01-14 06:26:37.300 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. 2025-01-14 06:26:37.300 \| HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. 2025-01-14 06:26:37.797 \| Received 5 login tokens. 2025-01-14 06:26:38.360 \| Symbol settings MD5 received. Request ID: 1. 2025-01-14 06:26:38.360 \| Symbol settings are up-to-date for rithmic_v2.trading. 2025-01-14 06:26:38.634 \| Rithmic Direct - DTC \| Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-14 06:26:38.634 \| Rithmic Direct - DTC \| Processed connection points. Count: 347 2025-01-14 06:26:38.879 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| CloseSocket call. 2025-01-14 06:26:38.879 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:39.125 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| Socket gracefully closed by remote side. 2025-01-14 06:26:39.125 \| HTTPS connection ID:1 to downloads.rithmic.com:443 for request ID:1 (4) \| Closed. 2025-01-14 06:26:39.509 \| Requested user files to download. 2025-01-14 06:26:41.503 \| 2025-01-14 06:26:41.503 \| Rithmic Direct - DTC \| Using server connection: TopstepTrader-Chicago Area-Non-Aggregated 2025-01-14 06:26:41.503 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50508 2025-01-14 06:26:41.504 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50508 2025-01-14 06:26:41.783 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2025-01-14 06:26:41.783 \| DTC Client socket (1) \| New receive buffer size: 0 2025-01-14 06:26:41.783 \| DTC Client socket (1) \| Connecting to IP: 216.57.156.163. 2025-01-14 06:26:41.992 \| Rithmic Direct - DTC \| Network connection to server complete. 2025-01-14 06:26:41.992 \| Rithmic Direct - DTC \| Starting socket receive thread. 2025-01-14 06:26:41.992 \| Rithmic Direct - DTC \| Setting DTC encoding to Binary 2025-01-14 06:26:41.992 \| Rithmic Direct - DTC \| Sending logon request message. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Received logon response. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Server Name: . 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Server protocol version: 8. Client protocol version: 8 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Successfully connected. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Trading is supported. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Order cancel and replace is supported. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| OCO Orders supported. 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Symbol and Exchange Delimiter: . 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| MarketDepthIsSupported: 0 2025-01-14 06:26:42.669 \| Rithmic Direct - DTC \| Connected to server complete. 2025-01-14 06:26:42.670 \| No download requests in the queue to start downloads for. \| Number times message added: 3 2025-01-14 06:26:42.670 \| Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. 2025-01-14 06:26:44.720 \| Files to Open on Startup \| Opening file: ExampleChartbook.cht 2025-01-14 06:26:44.745 \| XAUUSD 1 Min #1 \| Reloading chart. 2025-01-14 06:26:44.776 \| XAUUSD Daily #2 \| Reloading chart. 2025-01-14 06:26:44.791 \| US30 1 Min #3 \| Reloading chart. 2025-01-14 06:26:44.805 \| USOil 1 Min #4 \| Reloading chart. 2025-01-14 06:26:44.835 \| ESH5.CME 1 Min #5 \| Reloading chart. 2025-01-14 06:26:44.864 \| SPX500 Daily #6 \| Reloading chart. 2025-01-14 06:26:44.893 \| EURUSD Daily #7 \| Reloading chart. 2025-01-14 06:26:44.907 \| EURUSD 5 Min #8 \| Reloading chart. 2025-01-14 06:26:44.925 \| ESH5.CME #9 \| Reloading chart. 2025-01-14 06:26:45.247 \| ESH5.CME 1 Min #10 \| Reloading chart. 2025-01-14 06:26:45.306 \| AAPL-NQTV 5 Min #11 \| Reloading chart. 2025-01-14 06:26:45.333 \| XAUUSD Daily #2 \| Chart data loading complete. 2025-01-14 06:26:45.337 \| XAUUSD 1 Min #1 \| Chart data loading complete. 2025-01-14 06:26:45.340 \| USOil 1 Min #4 \| Chart data loading complete. 2025-01-14 06:26:45.345 \| US30 1 Min #3 \| Chart data loading complete. 2025-01-14 06:26:45.349 \| SPX500 Daily #6 \| Chart data loading complete. 2025-01-14 06:26:45.352 \| ESH5.CME 1 Min #5 \| Chart data loading complete. 2025-01-14 06:26:45.361 \| EURUSD Daily #7 \| Chart data loading complete. 2025-01-14 06:26:45.364 \| EURUSD 5 Min #8 \| Chart data loading complete. 2025-01-14 06:26:45.366 \| TPO Profile Chart \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-14 06:26:45.366 \| TPO Profile Chart \| To restore the chart, remove this study. * 2025-01-14 06:26:45.367 \| ESH5.CME #9 \| Chart data loading complete. 2025-01-14 06:26:45.371 \| ESH5.CME 1 Min #10 \| StartDateTimeForLoadingOrderFills: 2025-01-12 16:15:00 2025-01-14 06:26:45.372 \| ESH5.CME 1 Min #10 \| Chart data loading complete. 2025-01-14 06:26:45.388 \| AAPL-NQTV 5 Min #11 \| Chart data loading complete. 2025-01-14 06:26:45.416 \| Using Bid/Ask average for last trade price for XAUUSD 2025-01-14 06:26:45.416 \| Using symbol data fast lookup vector 2025-01-14 06:26:45.416 \| SC Data with Depth \| Starting real-time market data updates for: XAUUSD. ID: 1 Service code: fxcm 2025-01-14 06:26:45.417 \| SC Data with Depth \| Connecting to the server ds12.sierracharts.com. Port 10048 2025-01-14 06:26:45.417 \| SC Data with Depth \| Requesting security definition data for: XAUUSD. ID: 1 2025-01-14 06:26:45.417 \| Starting DelayedDownloadMonitoringTimer 2025-01-14 06:26:45.417 \| Starting HDTimeoutTimer 2025-01-14 06:26:45.418 \| Added historical Intraday data request for XAUUSD to the queue. 2025-01-14 06:26:45.418 \| Intraday data recording state for symbol XAUUSD is set to download 'Pending'. 2025-01-14 06:26:45.421 \| Triggering next historical data download in queue. 2025-01-14 06:26:45.423 \| Delaying start of download for XAUUSD. 2025-01-14 06:26:45.426 \| Using Bid/Ask average for last trade price for US30 2025-01-14 06:26:45.426 \| SC Data with Depth \| Starting real-time market data updates for: US30. ID: 2 Service code: fxcm 2025-01-14 06:26:45.426 \| SC Data with Depth \| Requesting security definition data for: US30. ID: 2 2025-01-14 06:26:45.426 \| Added historical Intraday data request for US30 to the queue. 2025-01-14 06:26:45.426 \| Intraday data recording state for symbol US30 is set to download 'Pending'. 2025-01-14 06:26:45.426 \| Triggering next historical data download in queue. 2025-01-14 06:26:45.427 \| Using Bid/Ask average for last trade price for USOil 2025-01-14 06:26:45.427 \| SC Data with Depth \| Starting real-time market data updates for: USOil. ID: 3 Service code: fxcm 2025-01-14 06:26:45.427 \| SC Data with Depth \| Requesting security definition data for: USOil. ID: 3 2025-01-14 06:26:45.427 \| Added historical Intraday data request for USOil to the queue. 2025-01-14 06:26:45.427 \| Intraday data recording state for symbol USOil is set to download 'Pending'. 2025-01-14 06:26:45.427 \| Triggering next historical data download in queue. 2025-01-14 06:26:45.428 \| Rithmic Direct - DTC \| Starting real-time market data updates for: ESH5.CME. ID: 4 Service code: rithmic.trading 2025-01-14 06:26:45.428 \| Rithmic Direct - DTC \| Requesting security definition data for: ESH5.CME. ID: 4 2025-01-14 06:26:45.428 \| No historical data client is currently set to download historical Intraday data for ESH5.CME. 2025-01-14 06:26:45.428 \| Real-time Intraday chart data file updates started for ESH5.CME 2025-01-14 06:26:45.429 \| Opened cached Intraday file: C:\SierraChart\Data\ESH5.CME.scid. Thread ID: 12456 2025-01-14 06:26:45.429 \| Intraday chart data file opened for ESH5.CME 2025-01-14 06:26:45.429 \| Using Bid/Ask average for last trade price for SPX500 2025-01-14 06:26:45.429 \| SC Data with Depth \| Starting real-time market data updates for: SPX500. ID: 5 Service code: fxcm 2025-01-14 06:26:45.429 \| SC Data with Depth \| Requesting security definition data for: SPX500. ID: 5 2025-01-14 06:26:45.430 \| Using Bid/Ask average for last trade price for EURUSD 2025-01-14 06:26:45.430 \| SC Data with Depth \| Starting real-time market data updates for: EURUSD. ID: 6 Service code: fxcm 2025-01-14 06:26:45.430 \| SC Data with Depth \| Requesting security definition data for: EURUSD. ID: 6 2025-01-14 06:26:45.431 \| Added historical Intraday data request for EURUSD to the queue. 2025-01-14 06:26:45.431 \| Intraday data recording state for symbol EURUSD is set to download 'Pending'. 2025-01-14 06:26:45.431 \| Triggering next historical data download in queue. 2025-01-14 06:26:45.432 \| TPO Profile Chart \| Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. * 2025-01-14 06:26:45.432 \| TPO Profile Chart \| To restore the chart, remove this study. * 2025-01-14 06:26:45.487 \| DTC Client socket (2) \| Creating socket. 2025-01-14 06:26:45.487 \| DTC Client socket (2) \| New receive buffer size: 0 2025-01-14 06:26:45.487 \| DTC Client socket (2) \| Connecting to IP: 69.39.70.241. 2025-01-14 06:26:45.695 \| SC Data with Depth \| Network connection to server complete. 2025-01-14 06:26:45.695 \| SC Data with Depth \| Starting socket receive thread. 2025-01-14 06:26:45.695 \| SC Data with Depth \| Sending encoding request to server: Binary VLS. Compression: standard 2025-01-14 06:26:45.816 \| Mapping AAPL-NQTV to AAPL-NQTV. Service code: nasdaq_exchange.data 2025-01-14 06:26:45.816 \| Delayed Data Feed \| Starting real-time market data updates for: AAPL-NQTV (AAPL-NQTV). ID: 7 Service code: nasdaq_exchange.data 2025-01-14 06:26:45.818 \| Delayed Data Feed \| Connecting to the server ds31.sierracharts.com. Port 10043 2025-01-14 06:26:45.818 \| Delayed Data Feed \| Requesting security definition data for: AAPL-NQTV (AAPL-NQTV). ID: 7 2025-01-14 06:26:45.819 \| Added historical Intraday data request for AAPL-NQTV to the queue. 2025-01-14 06:26:45.819 \| Intraday data recording state for symbol AAPL-NQTV is set to download 'Pending'. 2025-01-14 06:26:45.819 \| Triggering next historical data download in queue. 2025-01-14 06:26:45.819 \| DTC Client socket (3) \| Creating socket. 2025-01-14 06:26:45.820 \| DTC Client socket (3) \| New receive buffer size: 0 2025-01-14 06:26:45.820 \| DTC Client socket (3) \| Connecting to IP: 69.39.70.247. 2025-01-14 06:26:45.948 \| SC Data with Depth \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:45.948 \| SC Data with Depth \| Sending logon request message. 2025-01-14 06:26:46.029 \| Delayed Data Feed \| Network connection to server complete. 2025-01-14 06:26:46.029 \| Delayed Data Feed \| Starting socket receive thread. 2025-01-14 06:26:46.029 \| Delayed Data Feed \| Sending encoding request to server: Binary VLS. Compression: standard 2025-01-14 06:26:46.246 \| SC Data with Depth \| Received logon response. 2025-01-14 06:26:46.246 \| SC Data with Depth \| Server Name: SC Realtime Server. 2025-01-14 06:26:46.246 \| SC Data with Depth \| Server protocol version: 8. Client protocol version: 8 2025-01-14 06:26:46.246 \| SC Data with Depth \| Successfully connected. 2025-01-14 06:26:46.246 \| SC Data with Depth \| Trading is not supported. 2025-01-14 06:26:46.246 \| SC Data with Depth \| MarketDepthIsSupported: 1 2025-01-14 06:26:46.246 \| SC Data with Depth \| Restarting real-time data updates for symbol: EURUSD 2025-01-14 06:26:46.246 \| SC Data with Depth \| Restarting real-time data updates for symbol: SPX500 2025-01-14 06:26:46.246 \| SC Data with Depth \| Restarting real-time data updates for symbol: US30 2025-01-14 06:26:46.246 \| SC Data with Depth \| Restarting real-time data updates for symbol: USOil 2025-01-14 06:26:46.246 \| SC Data with Depth \| Restarting real-time data updates for symbol: XAUUSD 2025-01-14 06:26:46.279 \| Delayed Data Feed \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:46.279 \| Delayed Data Feed \| Sending logon request message. 2025-01-14 06:26:46.561 \| SC Data with Depth \| Setting external service identifier for symbol EURUSD to 18 2025-01-14 06:26:46.561 \| SC Data with Depth \| Received security definition for symbol EURUSD 2025-01-14 06:26:46.561 \| SC Data with Depth \| Setting external service identifier for symbol SPX500 to 55 2025-01-14 06:26:46.561 \| SC Data with Depth \| Received security definition for symbol SPX500 2025-01-14 06:26:46.561 \| SC Data with Depth \| Setting external service identifier for symbol US30 to 58 2025-01-14 06:26:46.561 \| SC Data with Depth \| Received security definition for symbol US30 2025-01-14 06:26:46.561 \| SC Data with Depth \| Setting external service identifier for symbol USOil to 60 2025-01-14 06:26:46.561 \| SC Data with Depth \| Received security definition for symbol USOil 2025-01-14 06:26:46.561 \| SC Data with Depth \| Setting external service identifier for symbol XAUUSD to 62 2025-01-14 06:26:46.561 \| SC Data with Depth \| Received security definition for symbol XAUUSD 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Received logon response. 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Server Name: SC Realtime Server. 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Server protocol version: 8. Client protocol version: 8 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Successfully connected. 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Trading is not supported. 2025-01-14 06:26:46.607 \| Delayed Data Feed \| MarketDepthIsSupported: 1 2025-01-14 06:26:46.607 \| Delayed Data Feed \| Restarting real-time data updates for symbol: AAPL-NQTV -> AAPL-NQTV 2025-01-14 06:26:46.915 \| Delayed Data Feed \| Setting external service identifier for symbol AAPL-NQTV to 23 2025-01-14 06:26:46.915 \| Delayed Data Feed \| Received security definition for symbol AAPL-NQTV 2025-01-14 06:26:51.406 \| HD Request # 1 \| Downloading Intraday chart data for XAUUSD to the file XAUUSD.scid. Service: fxcm 2025-01-14 06:26:51.406 \| HD Request # 1 \| Download start date-time: 2025-01-14 06:26:22.000000. File last date-time: 2025-01-14 06:26:22.000000 2025-01-14 06:26:51.407 \| HD Request # 1 \| Using server: ds12.sierracharts.com port 10149 2025-01-14 06:26:51.407 \| Socket (4) \| Creating socket. 2025-01-14 06:26:51.407 \| Socket (4) \| New receive buffer size: 0 2025-01-14 06:26:51.407 \| Socket (4) \| Connecting to IP: 69.39.70.241. 2025-01-14 06:26:51.825 \| HD Request # 1 \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:51.825 \| HD Request # 1 \| Sending historical data logon request message. 2025-01-14 06:26:52.059 \| HD Request # 1 \| Requesting Intraday data. Start date-time: 2025-01-14 06:26:22. Record interval: 1. Symbol: XAUUSD 2025-01-14 06:26:52.262 \| HD Request # 1 \| Decompressing data. 2025-01-14 06:26:52.469 \| HD Request # 1 \| Receiving Intraday data for XAUUSD starting at 2025-01-14 06:26:22.126000 2025-01-14 06:26:52.469 \| Socket (4) \| CloseSocket call. 2025-01-14 06:26:52.469 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:52.471 \| Historical data download thread signaled to stop. 2025-01-14 06:26:52.471 \| HD Request # 1 \| Timestamp of first Intraday data file record written: 2025-01-14 06:26:22.126000. 2025-01-14 06:26:52.471 \| HD Request # 1 \| Received 31 Intraday data records from 2025-01-14 06:26:22.126000 to 2025-01-14 06:26:52.093000 (30.0 seconds. Delay: 0.4 seconds) and wrote 30 records for XAUUSD 2025-01-14 06:26:52.481 \| HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2025-01-14 13:26:52.093000 2025-01-14 06:26:52.481 \| HD Request # 1 \| Completion time: 1s. 2025-01-14 06:26:52.481 \| HD Request # 1 \| Intraday data download complete for XAUUSD. Unique request ID: 1 2025-01-14 06:26:52.481 \| Removing historical data download ID 1. 2025-01-14 06:26:52.481 \| Real-time Intraday chart data file updates started for XAUUSD 2025-01-14 06:26:52.481 \| Opened cached Intraday file: C:\SierraChart\Data\XAUUSD.scid. Thread ID: 12456 2025-01-14 06:26:52.481 \| Intraday chart data file opened for XAUUSD 2025-01-14 06:26:52.481 \| HD Request # 1 \| Enabling Intraday chart updating for symbol. 2025-01-14 06:26:52.481 \| 2025-01-14 06:26:52.481 \| Triggering next historical data download in queue. 2025-01-14 06:26:52.481 \| HD Request # 2 \| Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm 2025-01-14 06:26:52.481 \| HD Request # 2 \| Download start date-time: 2025-01-14 06:26:22.000000. File last date-time: 2025-01-14 06:26:22.000000 2025-01-14 06:26:52.482 \| HD Request # 2 \| Using server: ds4.sierracharts.com port 10150 2025-01-14 06:26:52.483 \| Socket (5) \| Creating socket. 2025-01-14 06:26:52.483 \| Socket (5) \| New receive buffer size: 0 2025-01-14 06:26:52.483 \| Socket (5) \| Connecting to IP: 67.214.125.7. 2025-01-14 06:26:52.672 \| Socket (4) \| Socket gracefully closed by remote side. 2025-01-14 06:26:52.672 \| Socket (4) \| Closed. 2025-01-14 06:26:52.925 \| HD Request # 2 \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:52.926 \| HD Request # 2 \| Sending historical data logon request message. 2025-01-14 06:26:53.164 \| HD Request # 2 \| Requesting Intraday data. Start date-time: 2025-01-14 06:26:22. Record interval: 1. Symbol: US30 2025-01-14 06:26:53.376 \| HD Request # 2 \| Decompressing data. 2025-01-14 06:26:53.583 \| HD Request # 2 \| Receiving Intraday data for US30 starting at 2025-01-14 06:26:22.257000 2025-01-14 06:26:53.584 \| Socket (5) \| CloseSocket call. 2025-01-14 06:26:53.584 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:53.586 \| Historical data download thread signaled to stop. 2025-01-14 06:26:53.586 \| HD Request # 2 \| Timestamp of first Intraday data file record written: 2025-01-14 06:26:22.257000. 2025-01-14 06:26:53.586 \| HD Request # 2 \| Received 22 Intraday data records from 2025-01-14 06:26:22.257000 to 2025-01-14 06:26:52.022000 (29.8 seconds. Delay: 1.6 seconds) and wrote 22 records for US30 2025-01-14 06:26:53.597 \| HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2025-01-14 13:26:52.022000 2025-01-14 06:26:53.597 \| Added 1 Time and Sales records to Intraday data file for US30 after download. 2025-01-14 06:26:53.597 \| HD Request # 2 \| Completion time: 1s. 2025-01-14 06:26:53.597 \| HD Request # 2 \| Intraday data download complete for US30. Unique request ID: 2 2025-01-14 06:26:53.597 \| Removing historical data download ID 2. 2025-01-14 06:26:53.597 \| Real-time Intraday chart data file updates started for US30 2025-01-14 06:26:53.605 \| Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 12456 2025-01-14 06:26:53.605 \| Intraday chart data file opened for US30 2025-01-14 06:26:53.605 \| HD Request # 2 \| Enabling Intraday chart updating for symbol. 2025-01-14 06:26:53.605 \| 2025-01-14 06:26:53.605 \| Triggering next historical data download in queue. 2025-01-14 06:26:53.605 \| HD Request # 3 \| Downloading Intraday chart data for USOil to the file USOil.scid. Service: fxcm 2025-01-14 06:26:53.605 \| HD Request # 3 \| Download start date-time: 2025-01-14 06:26:19.000000. File last date-time: 2025-01-14 06:26:19.000000 2025-01-14 06:26:53.606 \| HD Request # 3 \| Using server: ds12.sierracharts.com port 10149 2025-01-14 06:26:53.606 \| Socket (4) \| Creating socket. 2025-01-14 06:26:53.606 \| Socket (4) \| New receive buffer size: 0 2025-01-14 06:26:53.606 \| Socket (4) \| Connecting to IP: 69.39.70.241. 2025-01-14 06:26:53.795 \| Socket (5) \| Socket gracefully closed by remote side. 2025-01-14 06:26:53.795 \| Socket (5) \| Closed. 2025-01-14 06:26:54.044 \| HD Request # 3 \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:54.044 \| HD Request # 3 \| Sending historical data logon request message. 2025-01-14 06:26:54.252 \| HD Request # 3 \| Requesting Intraday data. Start date-time: 2025-01-14 06:26:19. Record interval: 1. Symbol: USOil 2025-01-14 06:26:54.461 \| HD Request # 3 \| Decompressing data. 2025-01-14 06:26:54.672 \| HD Request # 3 \| Receiving Intraday data for USOil starting at 2025-01-14 06:26:19.129000 2025-01-14 06:26:54.673 \| Socket (4) \| CloseSocket call. 2025-01-14 06:26:54.674 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:54.675 \| Historical data download thread signaled to stop. 2025-01-14 06:26:54.675 \| HD Request # 3 \| Timestamp of first Intraday data file record written: 2025-01-14 06:26:19.129000. 2025-01-14 06:26:54.675 \| HD Request # 3 \| Received 11 Intraday data records from 2025-01-14 06:26:19.129000 to 2025-01-14 06:26:51.266000 (32.1 seconds. Delay: 3.4 seconds) and wrote 11 records for USOil 2025-01-14 06:26:54.684 \| HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2025-01-14 13:26:51.266000 2025-01-14 06:26:54.684 \| HD Request # 3 \| Completion time: 1s. 2025-01-14 06:26:54.684 \| HD Request # 3 \| Intraday data download complete for USOil. Unique request ID: 3 2025-01-14 06:26:54.684 \| Removing historical data download ID 3. 2025-01-14 06:26:54.684 \| Real-time Intraday chart data file updates started for USOil 2025-01-14 06:26:54.685 \| Opened cached Intraday file: C:\SierraChart\Data\USOil.scid. Thread ID: 12456 2025-01-14 06:26:54.685 \| Intraday chart data file opened for USOil 2025-01-14 06:26:54.685 \| HD Request # 3 \| Enabling Intraday chart updating for symbol. 2025-01-14 06:26:54.685 \| 2025-01-14 06:26:54.685 \| Triggering next historical data download in queue. 2025-01-14 06:26:54.685 \| HD Request # 4 \| Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm 2025-01-14 06:26:54.685 \| HD Request # 4 \| Download start date-time: 2025-01-14 06:26:22.000000. File last date-time: 2025-01-14 06:26:22.000000 2025-01-14 06:26:54.686 \| HD Request # 4 \| Using server: ds4.sierracharts.com port 10150 2025-01-14 06:26:54.686 \| Socket (5) \| Creating socket. 2025-01-14 06:26:54.686 \| Socket (5) \| New receive buffer size: 0 2025-01-14 06:26:54.686 \| Socket (5) \| Connecting to IP: 67.214.125.7. 2025-01-14 06:26:54.881 \| Socket (4) \| Socket gracefully closed by remote side. 2025-01-14 06:26:54.881 \| Socket (4) \| Closed. 2025-01-14 06:26:55.137 \| HD Request # 4 \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:55.137 \| HD Request # 4 \| Sending historical data logon request message. 2025-01-14 06:26:55.382 \| HD Request # 4 \| Requesting Intraday data. Start date-time: 2025-01-14 06:26:22. Record interval: 1. Symbol: EURUSD 2025-01-14 06:26:55.420 \| GCG5.COMEX [CV] 10 Min #1 \| Reloading chart. 2025-01-14 06:26:55.439 \| No historical data client is currently set to download historical Intraday data for GCG5.COMEX. 2025-01-14 06:26:55.600 \| HD Request # 4 \| Decompressing data. 2025-01-14 06:26:55.743 \| ESH5.CME [CV] 10 Min #2 \| Reloading chart. 2025-01-14 06:26:55.774 \| No historical data client is currently set to download historical Intraday data for ESH5.CME. 2025-01-14 06:26:55.805 \| HD Request # 4 \| Receiving Intraday data for EURUSD starting at 2025-01-14 06:26:22.266000 2025-01-14 06:26:55.806 \| Socket (5) \| CloseSocket call. 2025-01-14 06:26:55.806 \| Socket (5) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:55.851 \| YMH5.CBOT [CV] 10 Min #3 \| Reloading chart. 2025-01-14 06:26:55.878 \| No historical data client is currently set to download historical Intraday data for YMH5.CBOT. 2025-01-14 06:26:56.032 \| Socket (5) \| Socket gracefully closed by remote side. 2025-01-14 06:26:56.032 \| Socket (5) \| Closed. 2025-01-14 06:26:56.190 \| CLG5.NYMEX [CV] 10 Min #4 \| Reloading chart. 2025-01-14 06:26:56.238 \| No historical data client is currently set to download historical Intraday data for CLG5.NYMEX. 2025-01-14 06:26:56.307 \| GCG5.COMEX [CV] 10 Min #1 \| StartDateTimeForLoadingOrderFills: 2023-12-31 00:00:00 2025-01-14 06:26:56.318 \| GCG5.COMEX [CV] 10 Min #1 \| Chart data loading complete. 2025-01-14 06:26:56.321 \| Historical data download thread signaled to stop. 2025-01-14 06:26:56.322 \| HD Request # 4 \| Timestamp of first Intraday data file record written: 2025-01-14 06:26:22.266000. 2025-01-14 06:26:56.322 \| HD Request # 4 \| Received 24 Intraday data records from 2025-01-14 06:26:22.266000 to 2025-01-14 06:26:54.388000 (32.1 seconds. Delay: 1.9 seconds) and wrote 24 records for EURUSD 2025-01-14 06:26:56.333 \| HD Request # 4 \| Add time&sales data \| Remembered last file record date-time: 2025-01-14 13:26:54.388000 2025-01-14 06:26:56.333 \| Added 1 Time and Sales records to Intraday data file for EURUSD after download. 2025-01-14 06:26:56.333 \| HD Request # 4 \| Completion time: 2s. 2025-01-14 06:26:56.333 \| HD Request # 4 \| Intraday data download complete for EURUSD. Unique request ID: 4 2025-01-14 06:26:56.333 \| Removing historical data download ID 4. 2025-01-14 06:26:56.333 \| Real-time Intraday chart data file updates started for EURUSD 2025-01-14 06:26:56.342 \| Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 12456 2025-01-14 06:26:56.342 \| Intraday chart data file opened for EURUSD 2025-01-14 06:26:56.342 \| HD Request # 4 \| Enabling Intraday chart updating for symbol. 2025-01-14 06:26:56.342 \| 2025-01-14 06:26:56.342 \| Triggering next historical data download in queue. 2025-01-14 06:26:56.346 \| ESH5.CME [CV] 10 Min #2 \| StartDateTimeForLoadingOrderFills: 2024-01-07 00:00:00 2025-01-14 06:26:56.356 \| ESH5.CME [CV] 10 Min #2 \| Chart data loading complete. 2025-01-14 06:26:56.370 \| YMH5.CBOT [CV] 10 Min #3 \| Chart data loading complete. 2025-01-14 06:26:56.396 \| HD Request # 5 \| Downloading Intraday chart data for AAPL-NQTV to the file AAPL-NQTV.scid. Service: nasdaq_exchange.data 2025-01-14 06:26:56.396 \| HD Request # 5 \| Download start date-time: 2025-01-14 06:11:20.000000. File last date-time: 2025-01-14 06:11:20.000000 2025-01-14 06:26:56.396 \| HD Request # 5 \| Using server: ds33.sierracharts.com port 10149 2025-01-14 06:26:56.400 \| Socket (4) \| Creating socket. 2025-01-14 06:26:56.400 \| Socket (4) \| New receive buffer size: 0 2025-01-14 06:26:56.400 \| Socket (4) \| Connecting to IP: 69.39.70.245. 2025-01-14 06:26:56.402 \| CLG5.NYMEX [CV] 10 Min #4 \| StartDateTimeForLoadingOrderFills: 2023-12-31 00:00:00 2025-01-14 06:26:56.410 \| CLG5.NYMEX [CV] 10 Min #4 \| Chart data loading complete. 2025-01-14 06:26:56.465 \| Rithmic Direct - DTC \| Starting real-time market data updates for: GCG5.COMEX. ID: 8 Service code: rithmic.trading 2025-01-14 06:26:56.465 \| Rithmic Direct - DTC \| Requesting security definition data for: GCG5.COMEX. ID: 8 2025-01-14 06:26:56.465 \| No historical data client is currently set to download historical Intraday data for GCG5.COMEX. 2025-01-14 06:26:56.465 \| Real-time Intraday chart data file updates started for GCG5.COMEX 2025-01-14 06:26:56.465 \| Opened cached Intraday file: C:\SierraChart\Data\GCG5.COMEX.scid. Thread ID: 12456 2025-01-14 06:26:56.465 \| Intraday chart data file opened for GCG5.COMEX 2025-01-14 06:26:56.477 \| Rithmic Direct - DTC \| Starting real-time market data updates for: YMH5.CBOT. ID: 9 Service code: rithmic.trading 2025-01-14 06:26:56.477 \| Rithmic Direct - DTC \| Requesting security definition data for: YMH5.CBOT. ID: 9 2025-01-14 06:26:56.477 \| No historical data client is currently set to download historical Intraday data for YMH5.CBOT. 2025-01-14 06:26:56.477 \| Real-time Intraday chart data file updates started for YMH5.CBOT 2025-01-14 06:26:56.477 \| Opened cached Intraday file: C:\SierraChart\Data\YMH5.CBOT.scid. Thread ID: 12456 2025-01-14 06:26:56.477 \| Intraday chart data file opened for YMH5.CBOT 2025-01-14 06:26:56.695 \| Rithmic Direct - DTC \| Starting real-time market data updates for: CLG5.NYMEX. ID: 10 Service code: rithmic.trading 2025-01-14 06:26:56.695 \| Rithmic Direct - DTC \| Requesting security definition data for: CLG5.NYMEX. ID: 10 2025-01-14 06:26:56.695 \| No historical data client is currently set to download historical Intraday data for CLG5.NYMEX. 2025-01-14 06:26:56.695 \| Real-time Intraday chart data file updates started for CLG5.NYMEX 2025-01-14 06:26:56.695 \| Opened cached Intraday file: C:\SierraChart\Data\CLG5.NYMEX.scid. Thread ID: 12456 2025-01-14 06:26:56.695 \| Intraday chart data file opened for CLG5.NYMEX 2025-01-14 06:26:56.818 \| HD Request # 5 \| Setting DTC encoding to Binary VLS 2025-01-14 06:26:56.818 \| HD Request # 5 \| Sending historical data logon request message. 2025-01-14 06:26:57.064 \| HD Request # 5 \| Requesting Intraday data. Start date-time: 2025-01-14 06:11:20. Record interval: 1. Symbol: AAPL-NQTV 2025-01-14 06:26:57.272 \| HD Request # 5 \| Decompressing data. 2025-01-14 06:26:57.489 \| HD Request # 5 \| Receiving Intraday data for AAPL-NQTV starting at 2025-01-14 06:11:20.076000 2025-01-14 06:26:57.489 \| Socket (4) \| CloseSocket call. 2025-01-14 06:26:57.490 \| Socket (4) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:26:57.492 \| Historical data download thread signaled to stop. 2025-01-14 06:26:57.492 \| HD Request # 5 \| Timestamp of first Intraday data file record written: 2025-01-14 06:11:20.076000. 2025-01-14 06:26:57.492 \| HD Request # 5 \| Received 2 Intraday data records from 2025-01-14 06:11:20.076000 to 2025-01-14 06:11:26.381000 (6.3 seconds. Delay: 15.5 minutes) and wrote 2 records for AAPL-NQTV 2025-01-14 06:26:57.501 \| HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2025-01-14 13:11:26.381000 2025-01-14 06:26:57.501 \| HD Request # 5 \| Completion time: 1s. 2025-01-14 06:26:57.501 \| HD Request # 5 \| Intraday data download complete for AAPL-NQTV. Unique request ID: 5 2025-01-14 06:26:57.501 \| Removing historical data download ID 5. 2025-01-14 06:26:57.501 \| Real-time Intraday chart data file updates started for AAPL-NQTV 2025-01-14 06:26:57.501 \| Opened cached Intraday file: C:\SierraChart\Data\AAPL-NQTV.scid. Thread ID: 12456 2025-01-14 06:26:57.501 \| Intraday chart data file opened for AAPL-NQTV 2025-01-14 06:26:57.501 \| HD Request # 5 \| Enabling Intraday chart updating for symbol. 2025-01-14 06:26:57.501 \| 2025-01-14 06:26:57.501 \| No download requests in the queue to start downloads for. 2025-01-14 06:26:57.675 \| Requesting market depth updates for: CLG5.NYMEX if supported. NumLevels=100 2025-01-14 06:26:57.675 \| Separate subscription for market depth updates not supported. CLG5.NYMEX 2025-01-14 06:26:57.675 \| Requesting market depth updates for: ESH5.CME if supported. NumLevels=100 2025-01-14 06:26:57.675 \| Separate subscription for market depth updates not supported. ESH5.CME 2025-01-14 06:26:57.675 \| Requesting market depth updates for: GCG5.COMEX if supported. NumLevels=100 2025-01-14 06:26:57.675 \| Separate subscription for market depth updates not supported. GCG5.COMEX 2025-01-14 06:26:57.697 \| Socket (4) \| Socket gracefully closed by remote side. 2025-01-14 06:26:57.698 \| Socket (4) \| Closed. 2025-01-14 06:27:01.509 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| Creating socket. Using TLS 1.2. 2025-01-14 06:27:01.509 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| New receive buffer size: 0 2025-01-14 06:27:01.509 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| Connecting to IP: 216.66.0.130. 2025-01-14 06:27:03.013 \| Rithmic Direct - DTC \| Wrote file: C:\SierraChart\RithmicConnections.json. Size: 81131 2025-01-14 06:27:03.014 \| Rithmic Direct - DTC \| Processed connection points. Count: 347 2025-01-14 06:27:03.261 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| CloseSocket call. 2025-01-14 06:27:03.261 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| Shutdown started. Waiting for graceful close. 2025-01-14 06:27:03.511 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| Socket gracefully closed by remote side. 2025-01-14 06:27:03.511 \| HTTPS connection ID:2 to downloads.rithmic.com:443 for request ID:2 (4) \| Closed. Please help. Thanks

[2025-01-14 17:23:44] #2 [Go To First Post]
John - SC Support - Posts: 38782
Two issues: 1. We stopped support for Rithmic data in version 2728 and higher. If you want to continue to use Rithmic data, then you will need to go back to a version below 2728. Refer to the following: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2728 Software Download: Full Control Rollback Procedure The other option would be to get your data from our Denali Exchange Data Feed. Refer to the following regarding this: Denali Exchange Data Feed: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges 2. You have symbols in your chartbook that are not appropriate for Rithmic. This will cause constant disconnections. Refer to the following: Rithmic Trading Platform Service: Frequent Reconnections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-14 23:46:51] #3 [Go To First Post]
User93731 - Posts: 83
Dear support : After I reinstall the older version of SC. The problem is solved. Thank you .

[2025-01-15 02:36:52] #4 [Go To First Post]
gayer2428 - Posts: 91
Dear Support: I have the same issue. I'm on Rel 2732 and I get the Denali Data Feed. So what am I missing here? Thanks.

[2025-01-15 04:08:04] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 18837
In your case, regarding post #4, activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed This will resolve the issue. Currently no exchanges are active. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-01-15 04:08:24

[2025-01-15 18:47:24] #6 [Go To First Post]
gayer2428 - Posts: 91
I have activated the exchange. Still no data. Actually, since upgrading to the current release 2732, I have also lost access to Rithmic logon. Error: "DTC \| Logon error received from server: permission denied". Now, nothing has changed in my logon credentials. This issue arose only after the upgrade. I dread these SC upgrades. Something or the other breaks post-upgrade. But SC won't let me stay on an old release for long. How can you help me? Thanks.

[2025-01-15 19:00:55] #7 [Go To First Post]
gayer2428 - Posts: 91
Here is the message log pertaining to the Rithmic logon issue: 2025-01-15 18:28:37.661 \| Rithmic Direct - DTC \| Using server connection: Rithmic 01-Chicago Area-Non-Aggregated 2025-01-15 18:28:37.661 \| Rithmic Direct - DTC \| Trading server address/port: rsc.rithmic.com:50503 2025-01-15 18:28:37.661 \| Rithmic Direct - DTC \| Connecting to the server rsc.rithmic.com. Port 50503 2025-01-15 18:28:37.662 \| DTC Client socket (1) \| Creating socket. Using TLS 1.2. 2025-01-15 18:28:37.663 \| DTC Client socket (1) \| New receive buffer size: 0 2025-01-15 18:28:37.663 \| DTC Client socket (1) \| Connecting to IP: 216.57.156.163. 2025-01-15 18:28:37.694 \| Rithmic Direct - DTC \| Network connection to server complete. 2025-01-15 18:28:37.694 \| Rithmic Direct - DTC \| Starting socket receive thread. 2025-01-15 18:28:37.694 \| Rithmic Direct - DTC \| Setting DTC encoding to Binary 2025-01-15 18:28:37.694 \| Rithmic Direct - DTC \| Sending logon request message. 2025-01-15 18:28:37.803 \| Rithmic Direct - DTC \| Received logon response. 2025-01-15 18:28:37.803 \| Rithmic Direct - DTC \| Server Name: . 2025-01-15 18:28:37.803 \| Rithmic Direct - DTC \| Server protocol version: 8. Client protocol version: 8 2025-01-15 18:28:37.803 \| Rithmic Direct - DTC \| Logon error received from server: permission denied 2025-01-15 18:28:37.803 \| Rithmic Direct - DTC \| Failed connections: 16 2025-01-15 18:28:37.803 \| Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. 2025-01-15 18:28:37.803 \| Select 'File >> Disconnect' to prevent further connection attempts. 2025-01-15 18:28:37.817 \| Rithmic Direct - DTC \| Waiting for socket receive thread to end 2025-01-15 18:28:37.817 \| DTC Client socket (1) \| CloseSocket call. 2025-01-15 18:28:37.817 \| Rithmic Direct - DTC \| Disconnected. 2025-01-15 18:28:37.817 \| Will reconnect to the server in 4.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. 2025-01-15 18:28:37.817 \| DTC Client socket (1) \| Shutdown started. Waiting for graceful close. 2025-01-15 18:28:37.849 \| DTC Client socket (1) \| Socket gracefully closed by remote side. 2025-01-15 18:28:37.849 \| DTC Client socket (1) \| Closed.

[2025-01-15 19:17:01] #8 [Go To First Post]
gayer2428 - Posts: 91
Some progress made... Please ignore the logon issue. That's been resolved. What remains unresolved is the data issue. I am supposed to receive Denali Data Feed (SC Activation Page says it's active), the exchange has been activated, still no data. Again, I am on SC Rel 2732. Please help me. Thanks.

[2025-01-15 19:21:04] #9 [Go To First Post]
gayer2428 - Posts: 91
As I try to resolve issues with data on Rel 2732, I find the same issue with Rel 2718 also. I installed SC 2718 on my other laptop, connected to Rithmic, no data. Please help. Thanks.

[2025-01-15 19:22:23] #10 [Go To First Post]
John - SC Support - Posts: 38782
The error you are getting regarding the "Permission Denied" comes from Rithmic. It has nothing to do with any particular version of Sierra Chart. Refer to the following for the items we know to check for this error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure With regards to the data, you would have to get passed the Permission Denied in order to have a valid connection, but you have NOT activated any exchanges with our Denali Exchange Data Feed, so even if you did get passed the Permission Denied, you would still not be getting the data. You can activate an exchange for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You will have to pay the exchange fee for the exchange, so if you do not have enough funds to activate the particular exchange you want, then you will need to add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-15 19:28:31] #11 [Go To First Post]
gayer2428 - Posts: 91
Like I said earlier, Rithmic logon is no longer an issue. Data is the remaining issue now. I have Denali Data Feed (Activation page says it's active). I have activated the exchange. Now what do I do? I have tried both Rel 2732 and 2718. No luck. Thanks.

[2025-01-15 19:35:16] #12 [Go To First Post]
John - SC Support - Posts: 38782
The account you are posting from does NOT have any exchanges active with our Denali Exchange Data Feed. What you are seeing on the Activation Page is just that you have passed the first hurdle - you are on one of the "Integrated" packages. It means you have the ability to get the data, but until you actually activate an exchange, you are not going to get any real-time data. You can activate an exchange at the following link for the CME Group: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-15 20:07:36] #13 [Go To First Post]
gayer2428 - Posts: 91
My bad. The exchange was not active. It is now active. Data feed works with 2718 and 2732. But historical intraday data download is not happening. Error message: "Download Failed Error downloading historical intraday data for NQH5.CME. Timeout error connecting to server". Thanks for all your help.

[2025-01-15 21:53:51] #14 [Go To First Post]
gayer2428 - Posts: 91
Historical Intraday Download continues to timeout and fail. I followed SC's guidelines on resolving the download & timeout error at this link: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Accordingly :- 1) I enabled ports 10149 and 10150. 2) I set the system clock (Global Settings-->Set System Date-Time from Server) 3) I ensured Maximum Historical Intraday Days to Download is set to 186 (Data/Trade Service Settings) Then I tried the historical intraday download. It failed. Please help. Thanks.

[2025-01-15 22:11:40] #15 [Go To First Post]
John - SC Support - Posts: 38782
Please make sure you are on version 2732. Follow these instructions if you are not already: Software Download: Fast Update Then do the following for us: - Select "Window >> Message Log" to open the Message Log window. - On the Message Log window, select "Edit >> Clear Message Log". Set the Message Log aside. - Select a chart for which you are having this issue with the data. Make sure this is the active chart. - Select "Edit >> Delete All Data and Download". - Wait for the data to download. - If you do not get an error and the data downloads fine, then stop here and continue using the system as normal. We do not know why you got the error, but hopefully it is resolved now. - If you get the error again, then go to your Message Log and select the button for "Send For Analysis" (this looks like a menu item at the top, but it is a button). This will send your Message Log to us. - Post in this thread letting us know that you sent us your Message Log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2025-01-16 16:58:14] #16 [Go To First Post]
gayer2428 - Posts: 91
I was getting inconsistent results as I continued working on this issue yesterday. It was clearly a case of file corruption. I did a fresh install of SC and that took care of the issue, even though it meant I had to reconfigure my charts from the ground up. So my question is, what files tend to get corrupted usually: .cht or .scid? Thank you for your patience with me on this matter.

[2025-01-16 19:01:03] #17 [Go To First Post]
John - SC Support - Posts: 38782
We are very careful about file corruptions and so this does not tend to occur. So we can not say where the problem may have been. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: