Support Board
Date/Time: Wed, 19 Mar 2025 05:02:40 +0000
Post From: My Data from Rithmic (topstep traders) is not coming in
| [2025-01-15 19:22:23] |
| John - SC Support - Posts: 38782 |
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The error you are getting regarding the "Permission Denied" comes from Rithmic. It has nothing to do with any particular version of Sierra Chart. Refer to the following for the items we know to check for this error: Rithmic Trading Platform Service: Permission Denied Resolution Procedure With regards to the data, you would have to get passed the Permission Denied in order to have a valid connection, but you have NOT activated any exchanges with our Denali Exchange Data Feed, so even if you did get passed the Permission Denied, you would still not be getting the data. You can activate an exchange for the CME Group at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges You will have to pay the exchange fee for the exchange, so if you do not have enough funds to activate the particular exchange you want, then you will need to add funds at the following link: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit#MoveToTop For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |