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Cannot get older chartbooks from July of 2020 to open

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[2023-04-20 11:23:38] #1 [Go To First Post]
User368639 - Posts: 45
Good morning. Followed your procedure for opening chartbooks from older versions of SC. Installed V2363. See message log that will be sent soon per your instructions. Chartbooks are all Trader Joe: ES, etc. Thank you.

[2023-04-20 12:36:23] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
Attach one of them here. You can do that privately. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-20 16:55:33] #3 [Go To First Post]
User368639 - Posts: 45
-My apologies. I am slow with tech. The chartbooks came into the Data folder as Adobe documents. But they came into the Chartbook Folder as Trader Joe ES.Cht, etc. I cannot find that folder in SC, though the path is C:\SierraChart\Data\. Seems since they are .Cht in the Chartbook folder, I should be able to open them if I have the correct older version of SC loaded. What version number should I use for July of 2020 All suggestions are welcome. Thank you

[2023-04-20 20:57:07] #4 [Go To First Post]
John - SC Support - Posts: 36350
Did you get these chartbooks from someone, or are they your own older chartbooks that you restored for some reason? Are you specifically getting an error that the chartbook can not be opened, or are you just getting blank charts? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-21 11:23:32] #5 [Go To First Post]
User368639 - Posts: 45
Good morning, John. Since I live in Italy, I get an early start. These are from a class I took in 2020 by a brilliant veteran Sierra Chart user, NYSE floor trader, double engineer, etc. Point is, they were not developed by some hack. I deleted everything, installed SC 2363 and downloaded the charts again. They downloaded as Adobe Acrobat Document files, not as .Cht files as they did in the class, each with a ES.backup2092.Cht. I assume that means v2092. When I try to install v2092 I get this message: "Maximum number of retries encountered. Refer to log Download cancelled. Press "install" to retry"" The Log Message is "Incorrect URL when getting files list to download". Perhaps of interest: the Adobe files are the same size as the .Cht files shown in the Class video instructions. So it it seems they have the content, just not in the right format. Can Adobe files be modified to .Cht files? Thank you.

[2023-04-21 14:20:33] #6 [Go To First Post]
John - SC Support - Posts: 36350
If they are actually Acrobat files, then they can not be used as a Chartbook. But, if the operating system mislabeled them when you downloaded them, then they could be actual Chartbook files, in which case just changing the extension would solve it. Please attach one of the files to this thread for us to take a look. Follow these instructions to attach the file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile By the way, version 2092 is not available, that is why you got the message you did. The earliest version available right now is 2204. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-21 14:20:53

[2023-04-21 15:37:40] #7 [Go To First Post]
User368639 - Posts: 45
OK. I changed the name to .Cht on one file. k I did not install an older version; left the most current version. It imported and showed in the Chartbooks folder as .Cht.Cht, so I changed the name to .Cht. It is 356KB. I closed all chartbooks. It will not import. No message, nothing. Does not show up in the list of Chartbooks. Yesterday it did. I will try again, but when I tried yesterday to attach a file to this message, it would not upload. Will try again now. Cannot see the file but it said it was uploaded. Thank you for your patient support. Very much appreciated.


Private File

[2023-04-21 15:55:20] #8 [Go To First Post]
John - SC Support - Posts: 36350
It is a valid chartbook, but it is too old to open in the newer versions of Sierra Chart. We have updated the chartbook for you, so you can now open it in the current version you have. Download the attached chartbook and do not get it confused with the other one you have in your folder (you may want to move the older one to a different location first). Refer to the following for how to save and open this chartbook: Chartbooks (Workspaces): Using a Chartbook Provided by Sierra Chart Support For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


Trader Joe CL.Cht - Attached On 2023-04-21 15:55:15 UTC - Size: 26.36 KB - 91 views

[2023-04-21 17:39:43] #9 [Go To First Post]
User368639 - Posts: 45
Did that. The correct destination is C drive, Sierra, Data, correct? In the Chartbooks file, it came in as Trader Joe CL.Cht.Cht. I renamed to .Cht It does not open. I am attaching the other chartbooks which are all things will be trading in SC. Thank you.

[2023-04-21 17:55:19] #10 [Go To First Post]
User368639 - Posts: 45
I wonder if Adobe is doing something with the files. When I look in Sierra Data, that download is once again an Adobe Document file. I moved the earlier one into the C: Documents folder where I see it time stamped 12:26 my time. The one in the Sierra Data folder is time stamped 7:21 my time, so I know the two files are discreet. Should we consider disabling Adobe?

[2023-04-21 18:36:36] #11 [Go To First Post]
User368639 - Posts: 45
I uninstalled Adobe. Nothing to lose at this point. Then deleted the earlier CL.Cht file then downloaded your updated CL.Cht chartbook, which now shows as a CHT file, in the Sierra/Data folder. But in the Chartbooks folder, it came in again as .Cht.Cht I renamed it to .Cht but it still does not open

[2023-04-21 20:22:00] #12 [Go To First Post]
John - SC Support - Posts: 36350
First thing with regards to Adobe. The reason it is showing as an Adobe file is that you somehow associated the .cht extension with the adobe program. Most likely when you were selecting a program to open the file, you accidentally selected Adobe Reader and the option to "Always use this Program to Open This Kind of File" was selected, so your Windows has that association now. It really does not matter, as you can not open a Chartbook from the file system, so do not worry about that. Next, we took off the extra ".cht" when we saved the file and put it into this thread. That is one way for you to differentiate the files. The file does need to go into the "Data" folder under your main Sierra Chart installation folder. Do not worry about renaming it or anything else. Just make sure the old file is not in the folder, then redownload the new one and put it into the folder. Then start Sierra Chart (if necessary) and select "File >> Open Chartbook". Find the chartbook in the list and select it to open. It should open without any issue. If you continue to have an issue, then it sounds like you are getting the new one and the old one mixed up. Make sure you do not do this. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-21 21:27:13] #13 [Go To First Post]
User368639 - Posts: 45
Thanks much. I am doing my best to not let old stuff get mixed with new stuff. End of day for me. I am all used up. Will work on your above instructions over the weekend and hope for the best. These chartbooks are the result of years of experience with SC by the creator and he is one hell of a trader. Incredible, that I took the class, was new to Sierra, got intimidated and forgot about it. Lost a lot of money since 2020. Lost a lot of money before 2020. These chartbooks were also created in TOS which I installed yesterday. Thanks to these, on TOS today, I had the best day I have had in five years. I will make a lot of money from now on. 80 years old is not too old to start over again. When done, I will create a Support ticket to tell you that your time with me has not been wasted. Powerful because of the simplicity. That is why I will not stop until I get them working. Thank you again and have a great weekend.

[2023-04-21 21:30:50] #14 [Go To First Post]
User368639 - Posts: 45
I do not see the updated .Cht chartbook files. Did you send them as attachmnts as previously or must I do something else?

[2023-04-21 21:57:52] #15 [Go To First Post]
User368639 - Posts: 45
OK. Put all "old stuff" into a folder in Documents. Downloaded. It opened, but with no data, a bunch of messages that disappeared and I cannot get the various charts to stay in the Chartbook "frame". At least some progress which I wanted to share with you. We will get this all working perfectly next week. Thanks again.

[2023-04-21 22:04:53] #16 [Go To First Post]
User368639 - Posts: 45
I see five charts in Chart Window. Yeah!

[2023-04-24 13:17:23] #17 [Go To First Post]
User368639 - Posts: 45
Good morning, John. 1. The Trader Joe CL.Cht chartbook is giving me fits. The components do not automatically load into the Chartbook frame; instead, all are behind it. When I drag them into the frame, they do not stay, unless I check Always on Top. https://www.sierrachart.com/image.php?Image=16823420215.png 2. IF I check "Tile as a Grid Vertically", they do, but not within the Chartbook frame. which I can see behind the grid. 3. No data is visible in the TPO Profile, the heart of the concept. There are two: Daily and Year. I have changed time frames, with no change in the chart. In the "TPO Profile Chart - Chart Values for Tools" window, there are only zeros. The start time is set to one second after Globex Open in my chart settings. 4. In his course instructions, he says these chartbooks are basic, designed for new users of SC. There is one file "Chartbook for Sierra.cht" that may be his heavy duty chartbook. This was sent to you last week in one of the previous chats. If you can please convert that to the current version of SC, I will be most appreciative. Thank you.

[2023-04-24 16:32:41] #18 [Go To First Post]
John - SC Support - Posts: 36350
With regards to the charts and the way they are displayed, it is because the charts are "Detached" from the main window. If you want them to show up within the main window either one at a time, or tiled within the window itself, then go to each chart and select "Window >> Attach Chart Window". If you do not have the menu bar at the top of each window, then follow the information at the following link to get the menu back and then select the option: Chart Menu: Show Menu (Chart menu) -- With regards to the TPO profile, open the chartbook and select "Edit >> Translate Symbols to Current Service". This sets the symbols for the charts to what you need based on your currently select "Service". Hopefully this will resolve the issue. -- The only chartbook we see attached to this thread is the "Trader Joe CL.cht" chartbook. Please attach the other one and we will convert it for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-24 17:36:24] #19 [Go To First Post]
User368639 - Posts: 45
OK. Will work on your instructions. The Chartbood for Sierra.Cht file plus the chartbook for NQ are attached. If it is not too much trouble, will you please convert the NQ chartbook. The action for the TPO Profile delivered no results, ie, data. Thank you.


Private File Trader Joe NQ.Cht - Attached On 2023-04-24 17:34:04 UTC - Size: 573.73 KB - 89 views

[2023-04-24 17:46:52] #20 [Go To First Post]
John - SC Support - Posts: 36350
The reason the TPO is not working is because you are on Package 10. This package does not support the TPO. You would need to be on Package 11 to view the TPOs. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. When changing between Sierra Chart Service Packages, the usage time ending date on your Sierra Chart account is adjusted based upon the price differences between the package you are changing from and the package you are changing to. When changing to a higher priced package, your usage time ending date will be brought back closer in time. When changing to a lower-priced package, your usage time ending date will be brought forward further out in time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-24 17:54:13] #21 [Go To First Post]
John - SC Support - Posts: 36350
Here are the updated chartbooks. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing


Chartbook for Sierra.Cht - Attached On 2023-04-24 17:54:01 UTC - Size: 77.29 KB - 81 views Trader Joe NQ.Cht - Attached On 2023-04-24 17:54:09 UTC - Size: 39.5 KB - 217 views

[2023-04-24 18:13:58] #22 [Go To First Post]
User368639 - Posts: 45
OK, John. Thanks for everything. Art

[2023-04-24 18:28:28] #23 [Go To First Post]
User368639 - Posts: 45
One last question. I am trading with Apex using Rithmic. Will SP 11 work with Rithmic? I am connected to their Frankfurt server and have had no problems. As a scalper while the US market is sleeping, (1 am to 5 am EST) I load from 1-5 days of data. And I could not see how to choose SP 11...I know, dense. Thanks.

[2023-04-24 20:08:19] #24 [Go To First Post]
John - SC Support - Posts: 36350
As long as you are on one of the "Integrated" packages, then you can connect to Rithmic. The Integrated Packages are Packages 10, 11, and 12. For more information on the packages, refer to the following: Description of Service Packages and Pricing: Integrated Packages -- To change your package follow the instructions in the quoted section of post #20. Basically, it amounts to select the link and then select the Package and amount of time from the pulldown menu at that link (you will see all the packages with options for 1, 3, and 6 months). Right now, you are on Package 10 for 3 months, so it is easiest to select Package 11 for 3 months. Then select the "Update/Set" button next to the menu. When you make this change, we do not charge or refund anything. Rather, we adjust your remaining Usage Time based on the difference in price and the amount of time left. Therefore, when you change to a more expensive package, your remaining Usage time will go down. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-25 04:09:07] #25 [Go To First Post]
User368639 - Posts: 45
OK, all clear now. Thanks again.

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