Support Board
Date/Time: Fri, 28 Mar 2025 11:18:25 +0000
Denali backfill worked, but not now
View Count: 620
| [2022-11-25 16:48:26] |
| User14953 - Posts: 246 |
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Changed service package from 3 to 10. Denali Backfill worked afterwards for HG Copper NYMEX. - Nov. 25, early AM EDT Server disconected. - Nov. 25, 5:43 AM Restarted Sierra. Now the Backfill is not working whereas it was before. What to do? - Nov. 25, 10:42 AM Date Time Of Last Edit: 2022-11-25 16:49:54
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| [2022-11-25 17:31:55] |
| Sierra_Chart Engineering - Posts: 18974 |
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First follow through the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-25 18:12:02] |
| User14953 - Posts: 246 |
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Thank you. I performed the steps in "Retrying the Download When There is Data in the Chart" ending with "Delete and Download Data". The chart deleted all bars and now contains only the bars starting from the moment after the "Delete and Download Data" was selected. |
| [2022-11-25 18:20:20] |
| Sierra_Chart Engineering - Posts: 18974 |
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Select Edit>>Cancel All Downloads. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Then these instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart After about a minute provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-11-25 20:14:08] |
| User14953 - Posts: 246 |
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Thank you. I performed the steps above. There are no bars on the HG charts, and no new bars are incoming. I sent the Message Log by using the Send for Analysis button, this is to let you know on the Support Board that I have sent it this way at the time I sent it. Date Time Of Last Edit: 2022-11-25 21:48:40
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| [2022-11-25 21:50:23] |
| Sierra_Chart Engineering - Posts: 18974 |
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You are not using the correct symbol. The this is the actual symbol: HG-202212-NYMEX This is a COMEX symbol and the exchange has to change to COMEX: HG-202212-COMEX Refer to: *Important Notice*: Interactive Brokers Symbol Changes Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-25 21:50:36
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| [2022-11-25 22:53:24] |
| User14953 - Posts: 246 |
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When I followed the instructions under "Changing the Symbol of a Chart or Trade DOM Through Chart Settings" the message box that is pictured in the Sierra documentation is different from the window displayed in response to "Select Chart >> Chart Settings on the menu." On the window that was displayed by the above command, was titled: Chart Settings | "HG-202212-nymex" ...[*Symbol] The drop down menu presents a prompt to "Enter search text". I entered HG-202212-comex, Apply All. The window disappeared, no response. I entered HG-202212-comex, Enter. The window disappeared, no response. next: When I enter the term - "HG-202212-comex" - while following the instructions under "Quickly Changing the Symbol of a Chart to a New Symbol for which a Data File - Does Not Exist" No bars appeared. No error message was returned. When I enter the term - "HG-202212-comex" - while following the instructions to under "Quickly Changing the Symbol of a Chart to a Symbol for which a Data File - Exists" "Symbol settings not found for current service" was returned. When I enter the term - "HG-202212-nymex" - while following the instructions to under "Quickly Changing the Symbol of a Chart to a Symbol for which a Data File - Exists" No bars appeared. No error message was returned. (On a side note) If I enter "File > Find Symbol" the find symbol window presents Available Symbols as Futures - COMEX, underneath which a column of contracts is displayed that includes: HG-202212-NYMEX | December 2022 |
| [2022-11-25 23:59:28] |
| User14953 - Posts: 246 |
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Here's another case that may shed light on the no backfill situation from a different angle. In this case the correct symbol name *is used but produces the same result...a blank chart with no backfill activity. For completeness the entire situation is outlined same as the first post in this thread. The only difference being that the particular contract is EUR instead of HG. Denali Backfill Worked for EUR-202212-CME, but not now... Changed service package from 3 to 10. Denali Backfill worked afterwards for EUR-202212-CME. - Nov. 25, early AM EDT Server disconected. - Nov. 25, 5:43 AM Restarted Sierra. Now the Backfill is not working whereas it was before. What to do? - Nov. 25, 10:42 AM Date Time Of Last Edit: 2022-11-26 00:00:26
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| [2022-11-26 01:09:19] |
| User14953 - Posts: 246 |
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Denali Data - Following up on Sierra Documentation suggestion to "Check with your Data or Trading services provider and make sure your Data/Trading account is authorized for streaming real-time data for the particular exchange the symbol trades on. For additional information, refer to Symbol Not Authorized On Data/Trading Service Account. from the section - 3.4 - Not Receiving Real-Time Data From Data Feed Which linked to the section - Symbol Not Authorized On Data/Trading Service Account One reason you receive a Symbol is Unknown message on the chart for a symbol is because the particular symbol is not authorized on the Data or Trading services account you are using Sierra Chart with. You will need to contact your Data or Trading service provider and tell them particular symbols you want to have authorized on your account. This is especially true with CME (Chicago Mercantile Exchange) symbols because the CME has begun to charge exchange fees for their market data for all users, effective as of 2015-01-01. |
| [2022-11-26 03:27:41] |
| Sierra_Chart Engineering - Posts: 18974 |
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We apologize. We should have double checked. This symbol has not yet changed to COMEX but it is pending from Interactive Brokers: HG-######-NYMEX It still uses NYMEX. So the symbol is correct. And COMEX data, does come from the Denali data feed which you are using. This is the problem: Allow Support for Sierra Chart Data Feeds is disabled. You need to set that setting to Yes: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Then re-download the data in the chart. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-26 03:28:09
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| [2022-11-26 23:43:55] |
| User14953 - Posts: 246 |
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Concurrent with Denali data can SierraChart also plot data from my Interactive Brokers US Equity and Options Streaming Bundle?
Date Time Of Last Edit: 2022-11-27 04:42:00
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| [2022-11-28 01:53:37] |
| Sierra_Chart Engineering - Posts: 18974 |
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Yes just use the appropriate Interactive Brokers symbols: Interactive Brokers Symbols Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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