Support Board
Date/Time: Mon, 31 Mar 2025 07:53:14 +0000
Post From: Denali backfill worked, but not now
| [2022-11-26 03:27:41] |
| Sierra_Chart Engineering - Posts: 19005 |
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We apologize. We should have double checked. This symbol has not yet changed to COMEX but it is pending from Interactive Brokers: HG-######-NYMEX It still uses NYMEX. So the symbol is correct. And COMEX data, does come from the Denali data feed which you are using. This is the problem: Allow Support for Sierra Chart Data Feeds is disabled. You need to set that setting to Yes: Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) Then re-download the data in the chart. Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-11-26 03:28:09
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