Support Board
Date/Time: Thu, 27 Feb 2025 12:15:59 +0000
Problem connecting Sierra Charts account to TransAct WS
View Count: 557
| [2021-07-02 00:34:11] |
| warrenwma - Posts: 7 |
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I have entered everything correctly in Data Trade Service Settings Window. When I download Sierra Charts (ver. 2280), I receive a long Message Log citing Auth Websocket ( ) | Closed. You pointed out that this might happen. Unfortunately, TransAct seems unable to correct the problem. They said that they had reset my Sierra Charts OPT IN option and instructed me to reselect OPT IN for the Sierra Chart Direct Option. SC still will not connect and I continue to receive the same long connection error on the Message Log. Is TransAct having an ongoing problem? Should I continue to ask TransAct to resolve this problem when they don't seem to understand how to do it? WAW
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| [2021-07-02 14:40:13] |
| John - SC Support - Posts: 38222 |
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We need to see the full message you are getting, or you can just copy and paste your Message Log into this thread by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 15:24:35] |
| warrenwma - Posts: 7 |
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John: I have two SC acounts. This is the message log for acct warrenwma, email: wawarren@protonmail.com. This has opened with SIM delayed charts). I will send the message log for the other SC account (wmwarren) from another computer in two minutes on this same thread. Bill Warren Reading Internal Order ID file. | 2021-07-02 11:14:29.303 Reading Trade Orders file. | 2021-07-02 11:14:29.369 Reading Trade Positions file. | 2021-07-02 11:14:29.369 Reading Trade Account Data files. | 2021-07-02 11:14:29.369 UDPListener (1584). Port 22904 | Listening on UDP port 22904. | 2021-07-02 11:14:29.385 Software version: 2282 64-bit | 2021-07-02 11:14:29.385 Primary Thread ID: 9156 | 2021-07-02 11:14:29.385 Usage end date: 2021-07-29 | 2021-07-02 11:14:29.385 Enabled for: Sierra Chart Historical Data Service. | 2021-07-02 11:14:29.385 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-07-02 11:14:29.385 Enabled for: Delayed Denali Exchange Data Feed. | 2021-07-02 11:14:29.385 Enabled for exchange2: CME (Trading Account Required) | 2021-07-02 11:14:29.385 Enabled for exchange2: CBOT (Trading Account Required) | 2021-07-02 11:14:29.385 Enabled for exchange2: COMEX (Trading Account Required) | 2021-07-02 11:14:29.385 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-07-02 11:14:29.385 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-07-02 11:14:29.385 Current selected Data/Trading service: SC Data - All Services | 2021-07-02 11:14:29.385 Custom symbol settings values: enabled | 2021-07-02 11:14:29.385 Chart Update Interval: 500 | 2021-07-02 11:14:29.385 Intraday Data Storage Time Unit: 1 | 2021-07-02 11:14:29.385 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-07-02 11:14:29.385 2021-07-02 15:14:29 Local computer time in UTC | 2021-07-02 11:14:29.385 2021-07-02 11:14:29 Local computer time in SC Time Zone | 2021-07-02 11:14:29.385 2021-07-02 15:14:28 Server time in UTC | 2021-07-02 11:14:29.385 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-07-02 11:14:29.385 Program path: C:\SierraChart\ | 2021-07-02 11:14:29.385 Data Files path: C:\SierraChart\Data\ | 2021-07-02 11:14:29.385 OS Version Number: 10.0 | 2021-07-02 11:14:29.385 Locale Setting: C | 2021-07-02 11:14:29.385 DLLs: UserContributedStudies_64.dll | 2021-07-02 11:14:29.385 Allowed protected custom studies: | 2021-07-02 11:14:29.385 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-07-02 11:14:29.402 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:29.427 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-07-02 11:14:29.573 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-07-02 11:14:29.573 Received 5 login tokens. | 2021-07-02 11:14:29.875 Symbol settings MD5 received. Request ID: 1. | 2021-07-02 11:14:30.432 Symbol settings are up-to-date for scdataallservices. | 2021-07-02 11:14:30.432 Files to Open on Startup | Opening file: YM.1.Cht | 2021-07-02 11:14:34.113 US30 1 Min #3 | Reloading chart. | 2021-07-02 11:14:34.150 ESU21-CME 1 Min #5 | Reloading chart. | 2021-07-02 11:14:34.169 YMU21-CBOT [C] 100 Trades #6 | Reloading chart. | 2021-07-02 11:14:34.177 EURUSD Daily #7 | Reloading chart. | 2021-07-02 11:14:34.190 EURUSD 5 Min #8 | Reloading chart. | 2021-07-02 11:14:34.203 ESU21-CME #9 | Reloading chart. | 2021-07-02 11:14:34.216 YMU21-CBOT [C] 300 Trades #1 | Reloading chart. | 2021-07-02 11:14:34.223 YMU21-CBOT [C] 600 Trades #2 | Reloading chart. | 2021-07-02 11:14:34.241 TICK-SP 1 Min #4 | Reloading chart. | 2021-07-02 11:14:34.247 TICK-NYSE 1 Min #10 | Reloading chart. | 2021-07-02 11:14:34.252 TICK-SP 1 Min #11 | Reloading chart. | 2021-07-02 11:14:34.268 TICK-NYSE 1 Min #12 | Reloading chart. | 2021-07-02 11:14:34.283 NISS-SP 1 Min #13 | Reloading chart. | 2021-07-02 11:14:34.290 NISS-NYSE 1 Min #14 | Reloading chart. | 2021-07-02 11:14:34.296 YMU21-CBOT [C] 900 Trades #15 | Reloading chart. | 2021-07-02 11:14:34.304 Files to Open on Startup | Opening file: YM.2.Cht | 2021-07-02 11:14:34.324 YMU21-CBOT 1 Min #1 | Reloading chart. | 2021-07-02 11:14:34.354 YMU21-CBOT 5 Min #2 | Reloading chart. | 2021-07-02 11:14:34.363 YMU21-CBOT 15 Min #3 | Reloading chart. | 2021-07-02 11:14:34.370 TICK-SP 1 Min #4 | Reloading chart. | 2021-07-02 11:14:34.376 TICK-NYSE 1 Min #5 | Reloading chart. | 2021-07-02 11:14:34.383 NISS-SP 1 Min #6 | Reloading chart. | 2021-07-02 11:14:34.389 NISS-NYSE 1 Min #7 | Reloading chart. | 2021-07-02 11:14:34.394 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-07-02 11:14:34.933 * TPO Profile Chart | To restore the chart, remove this study. | 2021-07-02 11:14:34.933 * Chart #12 has tagged chart #1 for full recalculation. Chartbook: YM.1.Cht | 2021-07-02 11:14:34.976 Chart #11 has tagged chart #6 for full recalculation. Chartbook: YM.1.Cht | 2021-07-02 11:14:34.977 Using Bid/Ask average for last trade price for US30 | 2021-07-02 11:14:34.989 Starting DelayedDownloadMonitoringTimer | 2021-07-02 11:14:34.990 Starting HDTimeoutTimer | 2021-07-02 11:14:34.990 Added historical Intraday data request for US30 to the queue. | 2021-07-02 11:14:34.990 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2021-07-02 11:14:34.990 Triggering next historical data download in queue. | 2021-07-02 11:14:34.990 HD Request # 1 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2021-07-02 11:14:34.990 HD Request # 1 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:34.990 HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2021-07-02 11:14:34.990 Mapping YMU21-CBOT to YMU21. Service code: cbot | 2021-07-02 11:14:34.990 Socket (1) | Creating socket. | 2021-07-02 11:14:34.990 Socket (1) | New receive buffer size: 5242880 | 2021-07-02 11:14:34.990 Socket (1) | Connecting to IP: 204.15.197.14. | 2021-07-02 11:14:34.990 Added historical Intraday data request for YMU21-CBOT to the queue. | 2021-07-02 11:14:34.991 Intraday data recording state for symbol YMU21-CBOT is set to download 'Pending'. | 2021-07-02 11:14:34.991 Triggering next historical data download in queue. | 2021-07-02 11:14:34.991 YMU21-CBOT [C][M] 100 Trades #6 | Performing a full recalculation because it has been tagged. Chartbook: YM.1.Cht | 2021-07-02 11:14:34.991 Mapping ESU21-CME to ESU21. Service code: cme | 2021-07-02 11:14:35.034 Added historical Intraday data request for ESU21-CME to the queue. | 2021-07-02 11:14:35.034 Intraday data recording state for symbol ESU21-CME is set to download 'Pending'. | 2021-07-02 11:14:35.034 Triggering next historical data download in queue. | 2021-07-02 11:14:35.034 Added historical Daily data request for EURUSD to the queue. | 2021-07-02 11:14:35.034 Triggering next historical data download in queue. | 2021-07-02 11:14:35.034 Using Bid/Ask average for last trade price for EURUSD | 2021-07-02 11:14:35.034 Added historical Intraday data request for EURUSD to the queue. | 2021-07-02 11:14:35.035 Intraday data recording state for symbol EURUSD is set to download 'Pending'. | 2021-07-02 11:14:35.035 Triggering next historical data download in queue. | 2021-07-02 11:14:35.035 YMU21-CBOT [C][M] 300 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: YM.1.Cht | 2021-07-02 11:14:35.035 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-07-02 11:14:35.047 * TPO Profile Chart | To restore the chart, remove this study. | 2021-07-02 11:14:35.047 * Added historical Intraday data request for TICK-NYSE to the queue. | 2021-07-02 11:14:35.047 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2021-07-02 11:14:35.047 Triggering next historical data download in queue. | 2021-07-02 11:14:35.047 Added historical Intraday data request for TICK-SP to the queue. | 2021-07-02 11:14:35.048 Intraday data recording state for symbol TICK-SP is set to download 'Pending'. | 2021-07-02 11:14:35.048 Triggering next historical data download in queue. | 2021-07-02 11:14:35.048 Added historical Intraday data request for NISS-NYSE to the queue. | 2021-07-02 11:14:35.049 Intraday data recording state for symbol NISS-NYSE is set to download 'Pending'. | 2021-07-02 11:14:35.049 Triggering next historical data download in queue. | 2021-07-02 11:14:35.049 Added historical Intraday data request for NISS-SP to the queue. | 2021-07-02 11:14:35.049 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2021-07-02 11:14:35.049 Triggering next historical data download in queue. | 2021-07-02 11:14:35.049 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:35.123 HD Request # 1 | Sending historical data logon request message. | 2021-07-02 11:14:35.123 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: US30 | 2021-07-02 11:14:35.721 HD Request # 1 | Decompressing data. | 2021-07-02 11:14:35.783 HD Request # 1 | Receiving Intraday data for US30 starting at 2021-07-02 11:14:14.041000 | 2021-07-02 11:14:35.784 Socket (1) | CloseSocket call. | 2021-07-02 11:14:35.786 HD Request # 1 | Historical data for US30 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-07-02 11:14:35.787 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:35.787 Historical data download thread signaled to stop. | 2021-07-02 11:14:35.787 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.041000 | 2021-07-02 11:14:35.787 HD Request # 1 | Received 17 records from 2021-07-02 11:14:14.041000 to 2021-07-02 11:14:34.345000 (20.3 seconds) and wrote 17 records for US30 | 2021-07-02 11:14:35.787 HD Request # 1 | Completion time: 1s | 2021-07-02 11:14:35.788 HD Request # 1 | Intraday data download complete for US30. Unique request ID: 1 | 2021-07-02 11:14:35.788 Removing historical data download ID 1. | 2021-07-02 11:14:35.788 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:35.788 Triggering next historical data download in queue. | 2021-07-02 11:14:35.788 HD Request # 2 | Downloading Intraday chart data for YMU21-CBOT to the file YMU21-CBOT.scid. Service: cbot | 2021-07-02 11:14:35.788 HD Request # 2 | Download start date-time: 2021-07-02 11:14:12.000000. File last date-time: 2021-07-02 11:14:12.000000 | 2021-07-02 11:14:35.789 HD Request # 2 | Using server: ds23.sierracharts.com port 10149 | 2021-07-02 11:14:35.789 Socket (2) | Creating socket. | 2021-07-02 11:14:35.790 Socket (2) | New receive buffer size: 5242880 | 2021-07-02 11:14:35.791 Socket (2) | Connecting to IP: 216.1.90.130. | 2021-07-02 11:14:35.791 Socket (1) | Socket gracefully closed by remote side. | 2021-07-02 11:14:35.859 Socket (1) | Closed. | 2021-07-02 11:14:35.859 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:35.926 HD Request # 2 | Sending historical data logon request message. | 2021-07-02 11:14:35.926 SC Data - All Services | Connected to server complete. | 2021-07-02 11:14:36.400 Triggering next historical data download in queue. | 2021-07-02 11:14:36.400 Triggering next historical data download in queue. | 2021-07-02 11:14:36.400 Triggering next historical data download in queue. | 2021-07-02 11:14:36.400 Triggering next historical data download in queue. | 2021-07-02 11:14:36.400 TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-07-02 11:14:36.401 * TPO Profile Chart | To restore the chart, remove this study. | 2021-07-02 11:14:36.401 * No download requests in the queue to start downloads for. | 2021-07-02 11:14:36.402 No download requests in the queue to start downloads for. | 2021-07-02 11:14:36.402 No download requests in the queue to start downloads for. | 2021-07-02 11:14:36.402 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-NYSE. ID: 1 Service code: statscalc | 2021-07-02 11:14:36.402 SC DTC Data with Market Depth | Connecting to the server ds12.sierracharts.com. Port 10048 | 2021-07-02 11:14:36.402 SC DTC Data with Market Depth | Requesting security definition data for: NISS-NYSE. ID: 1 | 2021-07-02 11:14:36.402 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 2 Service code: statscalc | 2021-07-02 11:14:36.402 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 2 | 2021-07-02 11:14:36.402 DTC Client socket (1) | Creating socket. | 2021-07-02 11:14:36.402 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-07-02 11:14:36.403 DTC Client socket (1) | Connecting to IP: 204.15.197.14. | 2021-07-02 11:14:36.403 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 3 Service code: statscalc | 2021-07-02 11:14:36.403 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 3 | 2021-07-02 11:14:36.403 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:12. Record interval: 1. Symbol: YMU21 | 2021-07-02 11:14:36.440 SC DTC Data with Market Depth | Network connection to server complete. | 2021-07-02 11:14:36.466 SC DTC Data with Market Depth | Starting socket receive thread. | 2021-07-02 11:14:36.466 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS. Compression: standard | 2021-07-02 11:14:36.466 HD Request # 2 | Decompressing data. | 2021-07-02 11:14:36.489 HD Request # 2 | Receiving Intraday data for YMU21-CBOT starting at 2021-07-02 11:14:12.780000 | 2021-07-02 11:14:36.489 Socket (2) | CloseSocket call. | 2021-07-02 11:14:36.490 HD Request # 2 | Re-requesting historical data for YMU21-CBOT to get the latest data since the download was started while not connected to primary service. | 2021-07-02 11:14:36.490 Added historical Intraday data request for YMU21-CBOT to the queue. | 2021-07-02 11:14:36.490 Triggering next historical data download in queue. | 2021-07-02 11:14:36.490 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:36.490 Historical data download thread signaled to stop. | 2021-07-02 11:14:36.490 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:12.780000 | 2021-07-02 11:14:36.490 HD Request # 2 | Received 10 records from 2021-07-02 11:14:12.780000 to 2021-07-02 11:14:32.144000 (19.4 seconds) and wrote 10 records for YMU21-CBOT | 2021-07-02 11:14:36.491 HD Request # 2 | Completion time: 1s | 2021-07-02 11:14:36.491 Mapping YMU21-CBOT to YMU21. Service code: cbot | 2021-07-02 11:14:36.491 HD Request # 3 | Downloading Intraday chart data for YMU21-CBOT to the file YMU21-CBOT.scid. Service: cbot | 2021-07-02 11:14:36.491 HD Request # 3 | Download start date-time: 2021-07-02 11:14:32.000000. File last date-time: 2021-07-02 11:14:32.144000 | 2021-07-02 11:14:36.495 HD Request # 3 | Using server: ds21.sierracharts.com port 10150 | 2021-07-02 11:14:36.495 Socket (3) | Creating socket. | 2021-07-02 11:14:36.496 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:36.496 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-07-02 11:14:36.496 Socket (2) | Socket gracefully closed by remote side. | 2021-07-02 11:14:36.542 Socket (2) | Closed. | 2021-07-02 11:14:36.542 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:36.549 SC DTC Data with Market Depth | Sending logon request message. | 2021-07-02 11:14:36.549 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:36.598 HD Request # 3 | Sending historical data logon request message. | 2021-07-02 11:14:36.598 Using Bid/Ask average for last trade price for US30 | 2021-07-02 11:14:36.652 SC DTC Data with Market Depth | Starting real-time market data updates for: US30. ID: 5 Service code: fxcm | 2021-07-02 11:14:36.652 SC DTC Data with Market Depth | Requesting security definition data for: US30. ID: 5 | 2021-07-02 11:14:36.652 Added historical Intraday data request for US30 to the queue. | 2021-07-02 11:14:36.652 Intraday data recording state for symbol US30 is set to download 'Pending'. | 2021-07-02 11:14:36.652 Triggering next historical data download in queue. | 2021-07-02 11:14:36.652 SC Data - All Services | Starting real-time market data updates for: YMU21-CBOT (YMU21). ID: 4 Service code: cbot | 2021-07-02 11:14:36.670 SC Data - All Services | Connecting to the server ds12-2.sierracharts.com. Port 443 | 2021-07-02 11:14:36.670 SC Data - All Services | Requesting security definition data for: YMU21-CBOT (YMU21). ID: 4 | 2021-07-02 11:14:36.670 Mapping ESU21-CME to ESU21. Service code: cme | 2021-07-02 11:14:36.671 SC Data - All Services | Starting real-time market data updates for: ESU21-CME (ESU21). ID: 6 Service code: cme | 2021-07-02 11:14:36.671 SC Data - All Services | Requesting security definition data for: ESU21-CME (ESU21). ID: 6 | 2021-07-02 11:14:36.671 Using Bid/Ask average for last trade price for EURUSD | 2021-07-02 11:14:36.716 SC DTC Data with Market Depth | Starting real-time market data updates for: EURUSD. ID: 7 Service code: fxcm | 2021-07-02 11:14:36.717 SC DTC Data with Market Depth | Requesting security definition data for: EURUSD. ID: 7 | 2021-07-02 11:14:36.717 DTC Client socket (2) | Creating socket. | 2021-07-02 11:14:36.721 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-07-02 11:14:36.721 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-07-02 11:14:36.721 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-SP. ID: 8 Service code: statscalc | 2021-07-02 11:14:36.765 SC DTC Data with Market Depth | Requesting security definition data for: TICK-SP. ID: 8 | 2021-07-02 11:14:36.765 SC Data - All Services | Network connection to server complete. | 2021-07-02 11:14:36.787 SC Data - All Services | Starting socket receive thread. | 2021-07-02 11:14:36.787 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-07-02 11:14:36.787 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:36.865 SC Data - All Services | Sending logon request message. | 2021-07-02 11:14:36.865 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:32. Record interval: 1. Symbol: YMU21 | 2021-07-02 11:14:37.106 HD Request # 3 | Decompressing data. | 2021-07-02 11:14:37.157 HD Request # 3 | Receiving Intraday data for YMU21-CBOT starting at 2021-07-02 11:14:32.144000 | 2021-07-02 11:14:37.158 Socket (3) | CloseSocket call. | 2021-07-02 11:14:37.160 Historical data download thread signaled to stop. | 2021-07-02 11:14:37.160 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:37.160 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:32.144000 | 2021-07-02 11:14:37.160 HD Request # 3 | Received 4 records from 2021-07-02 11:14:32.144000 to 2021-07-02 11:14:36.303000 (4.2 seconds) and wrote 4 records for YMU21-CBOT | 2021-07-02 11:14:37.161 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:36.303000 | 2021-07-02 11:14:37.175 HD Request # 3 | Completion time: 1s | 2021-07-02 11:14:37.175 HD Request # 3 | Intraday data download complete for YMU21-CBOT. Unique request ID: 2 | 2021-07-02 11:14:37.175 Removing historical data download ID 2. | 2021-07-02 11:14:37.175 Real-time Intraday chart data file updates started for YMU21-CBOT | 2021-07-02 11:14:37.175 Opened cached Intraday file: C:\SierraChart\Data\YMU21-CBOT.scid. Thread ID: 9156 | 2021-07-02 11:14:37.176 Intraday chart data file opened for YMU21-CBOT | 2021-07-02 11:14:37.176 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:37.176 Triggering next historical data download in queue. | 2021-07-02 11:14:37.176 Delaying start of download for ESU21-CME | 2021-07-02 11:14:37.176 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:37.207 Socket (3) | Closed. | 2021-07-02 11:14:37.207 SC DTC Data with Market Depth | Received logon response. | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Successfully connected. | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Trading is not supported. | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: EURUSD | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-NYSE | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-SP | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: US30 | 2021-07-02 11:14:37.238 SC DTC Data with Market Depth | Received security definition for symbol EURUSD | 2021-07-02 11:14:37.417 SC DTC Data with Market Depth | Received security definition for symbol NISS-NYSE | 2021-07-02 11:14:37.417 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2021-07-02 11:14:37.417 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2021-07-02 11:14:37.417 SC DTC Data with Market Depth | Received security definition for symbol TICK-SP | 2021-07-02 11:14:37.417 SC DTC Data with Market Depth | Received security definition for symbol US30 | 2021-07-02 11:14:37.417 SC Data - All Services | Received logon response. | 2021-07-02 11:14:37.740 SC Data - All Services | Server Name: SC Realtime Server. | 2021-07-02 11:14:37.740 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-07-02 11:14:37.740 SC Data - All Services | Successfully connected. | 2021-07-02 11:14:37.740 SC Data - All Services | Trading is not supported. | 2021-07-02 11:14:37.740 SC Data - All Services | Restarting real-time data updates for symbol: ESU21-CME -> ESU21 | 2021-07-02 11:14:37.740 Added historical Intraday data request for YMU21-CBOT to the queue. | 2021-07-02 11:14:37.740 Intraday data recording state for symbol YMU21-CBOT is set to download 'Pending'. | 2021-07-02 11:14:37.740 Triggering next historical data download in queue. | 2021-07-02 11:14:37.740 SC Data - All Services | Restarting real-time data updates for symbol: YMU21-CBOT -> YMU21 | 2021-07-02 11:14:37.740 SC Data - All Services | Received security definition for symbol ESU21-CME | 2021-07-02 11:14:37.896 SC Data - All Services | Received security definition for symbol YMU21-CBOT | 2021-07-02 11:14:37.896 HD Request # 4 | Downloading Intraday chart data for ESU21-CME to the file ESU21-CME.scid. Service: cme | 2021-07-02 11:14:42.007 HD Request # 4 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:42.007 HD Request # 4 | Using server: ds23.sierracharts.com port 10149 | 2021-07-02 11:14:42.007 Socket (3) | Creating socket. | 2021-07-02 11:14:42.007 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:42.008 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-07-02 11:14:42.008 HD Request # 4 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:42.139 HD Request # 4 | Sending historical data logon request message. | 2021-07-02 11:14:42.139 HD Request # 4 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: ESU21 | 2021-07-02 11:14:42.189 HD Request # 4 | Decompressing data. | 2021-07-02 11:14:42.241 HD Request # 4 | Receiving Intraday data for ESU21-CME starting at 2021-07-02 11:14:14.321000 | 2021-07-02 11:14:42.242 Socket (3) | CloseSocket call. | 2021-07-02 11:14:42.244 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:42.245 Historical data download thread signaled to stop. | 2021-07-02 11:14:42.245 HD Request # 4 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.321000 | 2021-07-02 11:14:42.245 HD Request # 4 | Received 21 records from 2021-07-02 11:14:14.321000 to 2021-07-02 11:14:38.012000 (23.7 seconds) and wrote 21 records for ESU21-CME | 2021-07-02 11:14:42.245 HD Request # 4 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:38.012000 | 2021-07-02 11:14:42.260 Added 4 Time and Sales records to Intraday data file for ESU21-CME after download. | 2021-07-02 11:14:42.260 HD Request # 4 | Completion time: 0s | 2021-07-02 11:14:42.260 HD Request # 4 | Intraday data download complete for ESU21-CME. Unique request ID: 3 | 2021-07-02 11:14:42.260 Removing historical data download ID 3. | 2021-07-02 11:14:42.260 Real-time Intraday chart data file updates started for ESU21-CME | 2021-07-02 11:14:42.260 Opened cached Intraday file: C:\SierraChart\Data\ESU21-CME.scid. Thread ID: 9156 | 2021-07-02 11:14:42.269 Intraday chart data file opened for ESU21-CME | 2021-07-02 11:14:42.269 HD Request # 4 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:42.269 Triggering next historical data download in queue. | 2021-07-02 11:14:42.269 HD Request # 5 | Downloading Historical Daily chart data for EURUSD. Starting date: 2021-06-30. Service: fxcm | 2021-07-02 11:14:42.272 HD Request # 5 | Using server: ds4.sierracharts.com port 10150 | 2021-07-02 11:14:42.272 Socket (4) | Creating socket. | 2021-07-02 11:14:42.272 Socket (4) | New receive buffer size: 5242880 | 2021-07-02 11:14:42.272 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-07-02 11:14:42.272 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:42.296 Socket (3) | Closed. | 2021-07-02 11:14:42.297 HD Request # 5 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:42.394 HD Request # 5 | Sending historical data logon request message. | 2021-07-02 11:14:42.394 HD Request # 5 | Requesting historical Daily data starting at 2021-06-30. | 2021-07-02 11:14:42.989 HD Request # 5 | Decompressing data. | 2021-07-02 11:14:43.047 HD Request # 5 | Receiving historical Daily data for EURUSD starting at 2021-06-30 | 2021-07-02 11:14:43.057 HD Request # 5 | Writing historical Daily data to the file EURUSD.dly | 2021-07-02 11:14:43.057 Socket (4) | CloseSocket call. | 2021-07-02 11:14:43.127 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:43.127 Historical data download thread signaled to stop. | 2021-07-02 11:14:43.127 HD Request # 5 | Received 3 records from 2021-06-30 00:00:00 to 2021-07-02 00:00:00 (3.0 days) and wrote 3 records for EURUSD | 2021-07-02 11:14:43.127 HD Request # 5 | Completion time: 1s | 2021-07-02 11:14:43.127 HD Request # 5 | Daily data download complete for EURUSD. Unique request ID: 4 | 2021-07-02 11:14:43.127 Removing historical data download ID 4. | 2021-07-02 11:14:43.127 Triggering next historical data download in queue. | 2021-07-02 11:14:43.127 HD Request # 6 | Downloading Intraday chart data for EURUSD to the file EURUSD.scid. Service: fxcm | 2021-07-02 11:14:43.127 HD Request # 6 | Download start date-time: 2021-07-02 11:14:13.000000. File last date-time: 2021-07-02 11:14:13.000000 | 2021-07-02 11:14:43.127 HD Request # 6 | Using server: ds12.sierracharts.com port 10149 | 2021-07-02 11:14:43.127 Socket (3) | Creating socket. | 2021-07-02 11:14:43.127 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:43.128 Socket (3) | Connecting to IP: 204.15.197.14. | 2021-07-02 11:14:43.128 Socket (4) | Socket gracefully closed by remote side. | 2021-07-02 11:14:43.193 Socket (4) | Closed. | 2021-07-02 11:14:43.193 EURUSD[M] Daily #7 | Reloading chart. | 2021-07-02 11:14:43.255 HD Request # 6 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:43.266 HD Request # 6 | Sending historical data logon request message. | 2021-07-02 11:14:43.266 HD Request # 6 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:13. Record interval: 1. Symbol: EURUSD | 2021-07-02 11:14:43.854 HD Request # 6 | Decompressing data. | 2021-07-02 11:14:43.914 HD Request # 6 | Receiving Intraday data for EURUSD starting at 2021-07-02 11:14:13.342000 | 2021-07-02 11:14:43.915 Socket (3) | CloseSocket call. | 2021-07-02 11:14:43.917 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:43.918 Historical data download thread signaled to stop. | 2021-07-02 11:14:43.920 HD Request # 6 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:13.342000 | 2021-07-02 11:14:43.920 HD Request # 6 | Received 20 records from 2021-07-02 11:14:13.342000 to 2021-07-02 11:14:41.882000 (28.5 seconds) and wrote 20 records for EURUSD | 2021-07-02 11:14:43.920 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:41.882000 | 2021-07-02 11:14:43.927 HD Request # 6 | Completion time: 0s | 2021-07-02 11:14:43.927 HD Request # 6 | Intraday data download complete for EURUSD. Unique request ID: 5 | 2021-07-02 11:14:43.927 Removing historical data download ID 5. | 2021-07-02 11:14:43.927 Real-time Intraday chart data file updates started for EURUSD | 2021-07-02 11:14:43.927 Opened cached Intraday file: C:\SierraChart\Data\EURUSD.scid. Thread ID: 9156 | 2021-07-02 11:14:43.927 Intraday chart data file opened for EURUSD | 2021-07-02 11:14:43.927 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:43.927 Triggering next historical data download in queue. | 2021-07-02 11:14:43.927 HD Request # 7 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2021-07-02 11:14:43.927 HD Request # 7 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:43.928 HD Request # 7 | Using server: ds4.sierracharts.com port 10150 | 2021-07-02 11:14:43.928 Socket (4) | Creating socket. | 2021-07-02 11:14:43.928 Socket (4) | New receive buffer size: 5242880 | 2021-07-02 11:14:43.928 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-07-02 11:14:43.928 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:43.977 Socket (3) | Closed. | 2021-07-02 11:14:43.977 HD Request # 7 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:44.052 HD Request # 7 | Sending historical data logon request message. | 2021-07-02 11:14:44.052 HD Request # 7 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: TICK-NYSE | 2021-07-02 11:14:44.110 HD Request # 7 | Decompressing data. | 2021-07-02 11:14:44.170 HD Request # 7 | Receiving Intraday data for TICK-NYSE starting at 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.172 Socket (4) | CloseSocket call. | 2021-07-02 11:14:44.174 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:44.174 Historical data download thread signaled to stop. | 2021-07-02 11:14:44.174 HD Request # 7 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.174 HD Request # 7 | Received 30 records from 2021-07-02 11:14:14.000000 to 2021-07-02 11:14:43.000000 (29.0 seconds) and wrote 30 records for TICK-NYSE | 2021-07-02 11:14:44.175 HD Request # 7 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:43.000000 | 2021-07-02 11:14:44.188 HD Request # 7 | Completion time: 1s | 2021-07-02 11:14:44.188 HD Request # 7 | Intraday data download complete for TICK-NYSE. Unique request ID: 6 | 2021-07-02 11:14:44.188 Removing historical data download ID 6. | 2021-07-02 11:14:44.188 Real-time Intraday chart data file updates started for TICK-NYSE | 2021-07-02 11:14:44.188 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid. Thread ID: 9156 | 2021-07-02 11:14:44.189 Intraday chart data file opened for TICK-NYSE | 2021-07-02 11:14:44.189 HD Request # 7 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:44.189 Triggering next historical data download in queue. | 2021-07-02 11:14:44.189 HD Request # 8 | Downloading Intraday chart data for TICK-SP to the file TICK-SP.scid. Service: statscalc | 2021-07-02 11:14:44.189 HD Request # 8 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.190 HD Request # 8 | Using server: ds12.sierracharts.com port 10149 | 2021-07-02 11:14:44.190 Socket (3) | Creating socket. | 2021-07-02 11:14:44.190 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:44.191 Socket (3) | Connecting to IP: 204.15.197.14. | 2021-07-02 11:14:44.191 Socket (4) | Socket gracefully closed by remote side. | 2021-07-02 11:14:44.234 Socket (4) | Closed. | 2021-07-02 11:14:44.235 HD Request # 8 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:44.330 HD Request # 8 | Sending historical data logon request message. | 2021-07-02 11:14:44.330 Chart #12 has tagged chart #1 for full recalculation. Chartbook: YM.1.Cht | 2021-07-02 11:14:44.336 HD Request # 8 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: TICK-SP | 2021-07-02 11:14:44.387 HD Request # 8 | Decompressing data. | 2021-07-02 11:14:44.446 HD Request # 8 | Receiving Intraday data for TICK-SP starting at 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.446 Socket (3) | CloseSocket call. | 2021-07-02 11:14:44.447 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:44.447 Historical data download thread signaled to stop. | 2021-07-02 11:14:44.447 HD Request # 8 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.447 HD Request # 8 | Received 30 records from 2021-07-02 11:14:14.000000 to 2021-07-02 11:14:43.000000 (29.0 seconds) and wrote 30 records for TICK-SP | 2021-07-02 11:14:44.447 HD Request # 8 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:43.000000 | 2021-07-02 11:14:44.451 Added 1 Time and Sales records to Intraday data file for TICK-SP after download. | 2021-07-02 11:14:44.451 HD Request # 8 | Completion time: 0s | 2021-07-02 11:14:44.451 HD Request # 8 | Intraday data download complete for TICK-SP. Unique request ID: 7 | 2021-07-02 11:14:44.451 Removing historical data download ID 7. | 2021-07-02 11:14:44.451 Real-time Intraday chart data file updates started for TICK-SP | 2021-07-02 11:14:44.451 Opened cached Intraday file: C:\SierraChart\Data\TICK-SP.scid. Thread ID: 9156 | 2021-07-02 11:14:44.455 Intraday chart data file opened for TICK-SP | 2021-07-02 11:14:44.455 HD Request # 8 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:44.455 Triggering next historical data download in queue. | 2021-07-02 11:14:44.455 HD Request # 9 | Downloading Intraday chart data for NISS-NYSE to the file NISS-NYSE.scid. Service: statscalc | 2021-07-02 11:14:44.455 HD Request # 9 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.455 HD Request # 9 | Using server: ds4.sierracharts.com port 10150 | 2021-07-02 11:14:44.455 Socket (4) | Creating socket. | 2021-07-02 11:14:44.455 Socket (4) | New receive buffer size: 5242880 | 2021-07-02 11:14:44.455 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-07-02 11:14:44.455 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:44.504 Socket (3) | Closed. | 2021-07-02 11:14:44.504 HD Request # 9 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:44.575 HD Request # 9 | Sending historical data logon request message. | 2021-07-02 11:14:44.575 HD Request # 9 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: NISS-NYSE | 2021-07-02 11:14:44.633 HD Request # 9 | Decompressing data. | 2021-07-02 11:14:44.692 HD Request # 9 | Receiving Intraday data for NISS-NYSE starting at 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.693 Socket (4) | CloseSocket call. | 2021-07-02 11:14:44.693 Historical data download thread signaled to stop. | 2021-07-02 11:14:44.693 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:44.693 HD Request # 9 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.694 HD Request # 9 | Received 30 records from 2021-07-02 11:14:14.000000 to 2021-07-02 11:14:43.000000 (29.0 seconds) and wrote 30 records for NISS-NYSE | 2021-07-02 11:14:44.694 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:43.000000 | 2021-07-02 11:14:44.698 Added 1 Time and Sales records to Intraday data file for NISS-NYSE after download. | 2021-07-02 11:14:44.698 HD Request # 9 | Completion time: 0s | 2021-07-02 11:14:44.698 HD Request # 9 | Intraday data download complete for NISS-NYSE. Unique request ID: 8 | 2021-07-02 11:14:44.698 Removing historical data download ID 8. | 2021-07-02 11:14:44.698 Real-time Intraday chart data file updates started for NISS-NYSE | 2021-07-02 11:14:44.698 Opened cached Intraday file: C:\SierraChart\Data\NISS-NYSE.scid. Thread ID: 9156 | 2021-07-02 11:14:44.701 Intraday chart data file opened for NISS-NYSE | 2021-07-02 11:14:44.701 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:44.701 Triggering next historical data download in queue. | 2021-07-02 11:14:44.701 HD Request # 10 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2021-07-02 11:14:44.701 HD Request # 10 | Download start date-time: 2021-07-02 11:14:14.000000. File last date-time: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.701 HD Request # 10 | Using server: ds12.sierracharts.com port 10149 | 2021-07-02 11:14:44.702 Socket (3) | Creating socket. | 2021-07-02 11:14:44.702 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:44.702 Socket (3) | Connecting to IP: 204.15.197.14. | 2021-07-02 11:14:44.702 YMU21-CBOT [C][M] 300 Trades #1 | Performing a full recalculation because it has been tagged. Chartbook: YM.1.Cht | 2021-07-02 11:14:44.748 Socket (4) | Socket gracefully closed by remote side. | 2021-07-02 11:14:44.753 Socket (4) | Closed. | 2021-07-02 11:14:44.753 HD Request # 10 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:44.833 HD Request # 10 | Sending historical data logon request message. | 2021-07-02 11:14:44.833 Chart #11 has tagged chart #6 for full recalculation. Chartbook: YM.1.Cht | 2021-07-02 11:14:44.840 HD Request # 10 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:14. Record interval: 1. Symbol: NISS-SP | 2021-07-02 11:14:44.891 HD Request # 10 | Decompressing data. | 2021-07-02 11:14:44.949 HD Request # 10 | Receiving Intraday data for NISS-SP starting at 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.952 Socket (3) | CloseSocket call. | 2021-07-02 11:14:44.954 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:44.954 Historical data download thread signaled to stop. | 2021-07-02 11:14:44.954 HD Request # 10 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:14.000000 | 2021-07-02 11:14:44.954 HD Request # 10 | Received 30 records from 2021-07-02 11:14:14.000000 to 2021-07-02 11:14:43.000000 (29.0 seconds) and wrote 30 records for NISS-SP | 2021-07-02 11:14:44.955 HD Request # 10 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:43.000000 | 2021-07-02 11:14:44.968 Added 1 Time and Sales records to Intraday data file for NISS-SP after download. | 2021-07-02 11:14:44.969 HD Request # 10 | Completion time: 0s | 2021-07-02 11:14:44.969 HD Request # 10 | Intraday data download complete for NISS-SP. Unique request ID: 9 | 2021-07-02 11:14:44.969 Removing historical data download ID 9. | 2021-07-02 11:14:44.969 Real-time Intraday chart data file updates started for NISS-SP | 2021-07-02 11:14:44.969 Opened cached Intraday file: C:\SierraChart\Data\NISS-SP.scid. Thread ID: 9156 | 2021-07-02 11:14:44.980 Intraday chart data file opened for NISS-SP | 2021-07-02 11:14:44.980 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:44.980 Triggering next historical data download in queue. | 2021-07-02 11:14:44.980 HD Request # 11 | Downloading Intraday chart data for US30 to the file US30.scid. Service: fxcm | 2021-07-02 11:14:44.981 HD Request # 11 | Download start date-time: 2021-07-02 11:14:34.000000. File last date-time: 2021-07-02 11:14:34.345000 | 2021-07-02 11:14:44.981 HD Request # 11 | Using server: ds4.sierracharts.com port 10150 | 2021-07-02 11:14:44.981 Socket (4) | Creating socket. | 2021-07-02 11:14:44.981 Socket (4) | New receive buffer size: 5242880 | 2021-07-02 11:14:44.981 Socket (4) | Connecting to IP: 192.81.56.146. | 2021-07-02 11:14:44.981 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:45.014 Socket (3) | Closed. | 2021-07-02 11:14:45.014 HD Request # 11 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:45.103 HD Request # 11 | Sending historical data logon request message. | 2021-07-02 11:14:45.103 HD Request # 11 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:34. Record interval: 1. Symbol: US30 | 2021-07-02 11:14:45.164 YMU21-CBOT [C][M] 100 Trades #6 | Performing a full recalculation because it has been tagged. Chartbook: YM.1.Cht | 2021-07-02 11:14:45.215 HD Request # 11 | Decompressing data. | 2021-07-02 11:14:45.222 HD Request # 11 | Receiving Intraday data for US30 starting at 2021-07-02 11:14:34.023000 | 2021-07-02 11:14:45.223 Socket (4) | CloseSocket call. | 2021-07-02 11:14:45.225 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:45.225 Socket (4) | Socket gracefully closed by remote side. | 2021-07-02 11:14:45.278 Socket (4) | Closed. | 2021-07-02 11:14:45.278 Historical data download thread signaled to stop. | 2021-07-02 11:14:45.285 HD Request # 11 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:35.048000 | 2021-07-02 11:14:45.285 HD Request # 11 | Received 10 records from 2021-07-02 11:14:34.023000 to 2021-07-02 11:14:44.241000 (10.2 seconds) and wrote 9 records for US30 | 2021-07-02 11:14:45.285 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:44.241000 | 2021-07-02 11:14:45.289 HD Request # 11 | Completion time: 1s | 2021-07-02 11:14:45.289 HD Request # 11 | Intraday data download complete for US30. Unique request ID: 10 | 2021-07-02 11:14:45.289 Removing historical data download ID 10. | 2021-07-02 11:14:45.289 Real-time Intraday chart data file updates started for US30 | 2021-07-02 11:14:45.289 Opened cached Intraday file: C:\SierraChart\Data\US30.scid. Thread ID: 9156 | 2021-07-02 11:14:45.289 Intraday chart data file opened for US30 | 2021-07-02 11:14:45.289 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:45.289 Triggering next historical data download in queue. | 2021-07-02 11:14:45.289 HD Request # 12 | Downloading Intraday chart data for YMU21-CBOT to the file YMU21-CBOT.scid. Service: cbot | 2021-07-02 11:14:45.289 HD Request # 12 | Download start date-time: 2021-07-02 11:14:36.000000. File last date-time: 2021-07-02 11:14:36.303000 | 2021-07-02 11:14:45.290 HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2021-07-02 11:14:45.290 Socket (3) | Creating socket. | 2021-07-02 11:14:45.290 Socket (3) | New receive buffer size: 5242880 | 2021-07-02 11:14:45.290 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-07-02 11:14:45.290 HD Request # 12 | Setting DTC encoding to Binary VLS | 2021-07-02 11:14:45.394 HD Request # 12 | Sending historical data logon request message. | 2021-07-02 11:14:45.394 HD Request # 12 | Requesting Intraday data. Start date-time: 2021-07-02 11:14:36. Record interval: 1. Symbol: YMU21 | 2021-07-02 11:14:45.900 HD Request # 12 | Decompressing data. | 2021-07-02 11:14:45.950 HD Request # 12 | Receiving Intraday data for YMU21-CBOT starting at 2021-07-02 11:14:36.303000 | 2021-07-02 11:14:45.950 Socket (3) | CloseSocket call. | 2021-07-02 11:14:45.951 Historical data download thread signaled to stop. | 2021-07-02 11:14:45.952 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-07-02 11:14:45.952 HD Request # 12 | Timestamp of first Intraday data file record written: 2021-07-02 11:14:36.303000 | 2021-07-02 11:14:45.952 HD Request # 12 | Received 7 records from 2021-07-02 11:14:36.303000 to 2021-07-02 11:14:43.305000 (7.0 seconds) and wrote 7 records for YMU21-CBOT | 2021-07-02 11:14:45.952 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2021-07-02 15:14:43.305000 | 2021-07-02 11:14:45.960 HD Request # 12 | Completion time: 0s | 2021-07-02 11:14:45.960 HD Request # 12 | Intraday data download complete for YMU21-CBOT. Unique request ID: 11 | 2021-07-02 11:14:45.960 Removing historical data download ID 11. | 2021-07-02 11:14:45.960 Real-time Intraday chart data file updates started for YMU21-CBOT | 2021-07-02 11:14:45.960 Opened cached Intraday file: C:\SierraChart\Data\YMU21-CBOT.scid. Thread ID: 9156 | 2021-07-02 11:14:45.961 Intraday chart data file opened for YMU21-CBOT | 2021-07-02 11:14:45.961 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2021-07-02 11:14:45.961 Triggering next historical data download in queue. | 2021-07-02 11:14:45.961 No download requests in the queue to start downloads for. | 2021-07-02 11:14:45.961 Socket (3) | Socket gracefully closed by remote side. | 2021-07-02 11:14:46.003 Socket (3) | Closed. | 2021-07-02 11:14:46.003 ther computer in a couple of minutes. |
| [2021-07-02 16:30:42] |
| John - SC Support - Posts: 38222 |
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The log above shows that the Current Selected Service is set to SC Data - All Services. You should not be having any problem getting the Real-Time data in this instance, as it does not show any errors related to the data. There is one issue that shows up: TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management.
You have the TPO study on a chart, but your service package does not support the TPO study, therefore, you would end up with a blank chart. To have access to the TPO study, you need to be on Package 11 or 12. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-02 17:35:44] |
| warrenwma - Posts: 7 |
|
Okay John. I've gone through this again. Service pkg is 10 with Denali data feed. (I do not want TPO any longer). Now, when I login to SC username "warrenwma", I do get Live, but delayed SIM, charts with the Current Service set to SC Data - All Services. But, when I change this setting to TransAct WS, I lose data connection and a Service Connection Error pops up with the message: Connection error message from service: TransAct WS| Account logon error -1(-1) | Date- Time The problem appears to be with connecting to TransAct, but they might be connecting to SC acct "wmwarren" which is also my TransAct account username. I will ask TransAct about this now. They should be connecting to SC acct warrenwma - is this correct?
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| [2021-07-02 19:18:35] |
| John - SC Support - Posts: 38222 |
|
This error message: TransAct WS| Account logon error -1(-1)
This means that either your Username or Password for TransAct are incorrect, or that TransAct has not authorized your account correctly. Refer to the following: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError In any case, the Sierra Chart Account Name does not matter. What is important is what you enter in the File >> Data/Trade Service Settings for the TransAct information. We are wondering if you are entering the correct Username, as from what you said above, it should be "TransAct_User_wmwarren". But check with TransAct to find out for sure what username you should be entering into Sierra Chart for your connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-06 16:35:34] |
| |
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If you still have trouble connecting to Transact, consider using the Sierra Chart Order Routing Service instead: Sierra Chart / Trading Technologies Futures Order Routing Service And we are also going to be soon changing that service to direct order routing to the CME. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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