Support Board
Date/Time: Thu, 27 Feb 2025 15:10:25 +0000
Post From: Problem connecting Sierra Charts account to TransAct WS
| [2021-07-02 19:18:35] |
| John - SC Support - Posts: 38222 |
|
This error message: TransAct WS| Account logon error -1(-1)
This means that either your Username or Password for TransAct are incorrect, or that TransAct has not authorized your account correctly. Refer to the following: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError In any case, the Sierra Chart Account Name does not matter. What is important is what you enter in the File >> Data/Trade Service Settings for the TransAct information. We are wondering if you are entering the correct Username, as from what you said above, it should be "TransAct_User_wmwarren". But check with TransAct to find out for sure what username you should be entering into Sierra Chart for your connection. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |