Support Board
Date/Time: Thu, 27 Feb 2025 15:26:31 +0000
Post From: Problem connecting Sierra Charts account to TransAct WS
| [2021-07-02 16:30:42] |
| John - SC Support - Posts: 38222 |
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The log above shows that the Current Selected Service is set to SC Data - All Services. You should not be having any problem getting the Real-Time data in this instance, as it does not show any errors related to the data. There is one issue that shows up: TPO Profile Chart | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management.
You have the TPO study on a chart, but your service package does not support the TPO study, therefore, you would end up with a blank chart. To have access to the TPO study, you need to be on Package 11 or 12. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |