Support Board
Date/Time: Thu, 06 Feb 2025 15:17:55 +0000
Transact Account logon error
View Count: 1918
| [2019-08-01 16:54:03] |
| User201847 - Posts: 1 |
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After updating the new version and opening the platform an error message comes up stating "Connection error message from service:TransAct WS\Account Login error-1(-1)\Date-time 2019-08-01." Please advise me on a correction of this problem. Thank you.
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| [2019-08-01 17:39:32] |
| conr - Posts: 204 |
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Engineering, this is the exact message I'm getting and I reported this on another thread. Your response: "Ok we are not sure why. We do not observe this ourselves but there may be a problem for some users but that would be something on the Transact authorization side." I contacted Transact and they said as of today, they have been inundated with calls from Sierra users and that it is nothing on their end. I have wasted half my day between this and trying to figure out the whole Denali feed. |
| [2019-08-01 18:48:27] |
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I contacted Transact and they said as of today, they have been inundated with calls from Sierra users and that it is nothing on their end. In regards to this, it is not true that it is nothing on their end at least in regards to the first postIn this thread. There is quite a clear express account logon error being given.However, what we are seeing now in testing is they are closing the orders connection without any proper error message. And that condition is something we did not account for even though the orders connection has no longer been required in recent versions. So we need to accommodate that. We will have a new release in about 20 minutes. So there is a different behavior on their side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-01 19:31:41] |
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However, what we are seeing now in testing is they are closing the orders connection without any proper error message. And that condition is something we did not account for even though the orders connection has no longer been required in recent versions. So we need to accommodate that. We will have a new release in about 20 minutes. Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-01 19:32:03
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| [2019-08-02 22:17:01] |
| conr - Posts: 204 |
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Downloaded 1968 and getting the same message. Software version: 1968 64-bit | 2019-08-02 17:13:05.601 Usage end date: 2019-09-14 | 2019-08-02 17:13:05.601 Enabled for: Advanced Features 2. | 2019-08-02 17:13:05.601 Enabled for: Sierra Chart Historical Data Service. | 2019-08-02 17:13:05.601 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-02 17:13:05.601 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-02 17:13:05.601 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-02 17:13:05.601 Received 1 data feed usernames. | 2019-08-02 17:13:05.601 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-02 17:13:05.601 Current selected Data/Trading service: SC Data - All Services | 2019-08-02 17:13:05.601 Custom symbol settings values: disabled | 2019-08-02 17:13:05.601 Chart Update Interval: 900 | 2019-08-02 17:13:05.601 Intraday Data Storage Time Unit: 0 | 2019-08-02 17:13:05.601 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-02 17:13:05.601 2019-08-02 17:13:05 Local computer time | 2019-08-02 17:13:05.601 2019-08-02 22:13:05 Local computer time in UTC | 2019-08-02 17:13:05.601 2019-08-02 17:13:05 Local computer time in SC Time Zone | 2019-08-02 17:13:05.601 2019-08-02 18:07:21 Server time in UTC | 2019-08-02 17:13:05.601 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-02 17:13:05.601 Program path: C:\SierraChart\ | 2019-08-02 17:13:05.601 Data Files path: C:\SierraChart\Data\ | 2019-08-02 17:13:05.601 OS Version Number: 10.0 | 2019-08-02 17:13:05.602 Locale Setting: C | 2019-08-02 17:13:05.602 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-02 17:13:05.604 SC Data - All Services | Disconnected. | 2019-08-02 17:13:23.707 SC Data - All Services | Disconnected. | 2019-08-02 17:13:23.740 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 3. | 2019-08-02 17:13:23.743 Current selected Data/Trading service: TransAct WS | 2019-08-02 17:13:23.743 Symbol settings MD5 received. Request ID: 3. | 2019-08-02 17:13:24.423 Requested symbol settings for service code transact.trading. Request ID: 4. | 2019-08-02 17:13:24.423 Symbol settings received. Request ID: 4. | 2019-08-02 17:13:25.202 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:27.064 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:27.065 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:27.065 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:27.065 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:27.096 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:27.096 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Sec-WebSocket-Accept: 4XSjXK4aWzUezP1fqh9plYab33I= | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:27.197 Auth Websocket | Server header | | 2019-08-02 17:13:27.197 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:27.197 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:27.197 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:27.227 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:27.227 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:27.227 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:27.328 TransAct WS | Disconnected. | 2019-08-02 17:13:27.328 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:27.328 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:27.328 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:27.356 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:27.356 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:27.384 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:27.384 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:30.315 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:30.315 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:30.315 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:30.315 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:30.343 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:30.343 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Sec-WebSocket-Accept: ufRB05UfrUcT8A4bjF0nJQgolyI= | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:30.441 Auth Websocket | Server header | | 2019-08-02 17:13:30.441 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:30.441 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:30.441 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:30.471 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:30.471 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:30.471 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:30.486 TransAct WS | Disconnected. | 2019-08-02 17:13:30.486 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:30.486 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:30.486 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:30.514 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:30.514 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:30.542 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:30.542 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:33.486 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:33.486 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:33.486 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:33.486 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:33.515 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:33.515 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Sec-WebSocket-Accept: pRpLutYz2kVeWHWUwqpRJ22Q1ds= | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:33.616 Auth Websocket | Server header | | 2019-08-02 17:13:33.616 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:33.616 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:33.616 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:33.645 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:33.645 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:33.645 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:33.658 TransAct WS | Disconnected. | 2019-08-02 17:13:33.658 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:33.658 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:33.658 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:33.688 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:33.688 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:33.715 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:33.715 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:36.658 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:36.658 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:36.658 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:36.658 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:36.687 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:36.687 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Sec-WebSocket-Accept: kiFFHV8WCKyAzt5msZTA3UPB2Tg= | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:36.786 Auth Websocket | Server header | | 2019-08-02 17:13:36.786 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:36.786 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:36.786 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:36.816 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:36.816 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:36.816 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:36.830 TransAct WS | Disconnected. | 2019-08-02 17:13:36.830 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:36.830 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:36.830 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:36.858 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:36.858 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:36.886 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:36.886 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:39.830 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:39.830 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:39.830 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:39.830 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:39.859 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:39.859 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Sec-WebSocket-Accept: +r1uM9ECh59mkOArJhAIe0l+c88= | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:39.958 Auth Websocket | Server header | | 2019-08-02 17:13:39.958 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:39.958 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:39.958 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:39.987 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:39.987 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:39.987 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:40.001 TransAct WS | Disconnected. | 2019-08-02 17:13:40.001 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:40.001 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:40.002 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:40.030 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:40.030 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:40.058 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:40.058 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:43.017 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:43.017 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:43.017 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:43.017 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:43.046 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:43.046 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Sec-WebSocket-Accept: UovLU01FjAtZPHZeHxrq2UaNGuQ= | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:43.145 Auth Websocket | Server header | | 2019-08-02 17:13:43.145 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:43.145 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:43.145 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:43.175 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:43.175 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:43.175 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:43.189 TransAct WS | Disconnected. | 2019-08-02 17:13:43.189 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:43.189 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:43.189 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:43.218 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:43.218 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:43.246 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:43.246 |
| [2019-08-03 09:09:20] |
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Transact support will need to help you with this: TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:43.145
TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:43.175 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-03 14:45:15] |
| conr - Posts: 204 |
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I'm assuming we need to schedule a phone call?
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| [2019-08-04 22:16:51] |
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We do not see how we can help with this other than to guide you to set the appropriate Transact settings in Global Settings >> Data/Trade Service Settings, in the settings on the left. But we are not going to know what those should be. We could call and bring Transact into the call but that is about the best we can do. Let us know how you want to proceed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-04 22:17:39
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| [2019-08-04 22:40:58] |
| conr - Posts: 204 |
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Truthfully I misread your post. I read it as you would help with this. I will contact them again and provide them with the exact error message.
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| [2019-08-05 00:11:39] |
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Ok, just let us know how it goes. If you have trouble we will give them a call on your behalf.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-05 01:21:31] |
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Transact did contact us about this. And we gave them some basic details of parameters being sent to their Authentication websocket server. They will look into it in the morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-05 09:28:33] |
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We wonder if the problem has to do with the particular Mode parameter given to the authentication API. It might have to be a single letter but we don't think that matters based on testing. We set the mode to a single letter in the latest prerelease which is now 1969. Follow the instructions here to update and see if that makes any difference: Software Download: Fast Update But wait about 30 minutes because we still have not yet released it. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2019-08-05 10:41:00] |
| User41683 - Posts: 37 |
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I tried version 1969. Still the same error. Why don't you also implement the TransAct Trading connection you use in version 1941? |
| [2019-08-05 12:44:29] |
| conr - Posts: 204 |
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Installed 1969 and same thing.
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| [2019-08-05 22:05:51] |
| conr - Posts: 204 |
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Received an email from Transact that I could connect. I was able to connect but not receiving data. Software version: 1969 32-bit | 2019-08-05 17:00:27.317 Usage end date: 2019-09-14 | 2019-08-05 17:00:27.317 Enabled for: Advanced Features 2. | 2019-08-05 17:00:27.317 Enabled for: Sierra Chart Historical Data Service. | 2019-08-05 17:00:27.317 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-05 17:00:27.317 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-05 17:00:27.317 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-05 17:00:27.317 Received 1 data feed usernames. | 2019-08-05 17:00:27.317 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-05 17:00:27.317 Current selected Data/Trading service: SC Data - All Services | 2019-08-05 17:00:27.317 Custom symbol settings values: disabled | 2019-08-05 17:00:27.317 Chart Update Interval: 900 | 2019-08-05 17:00:27.317 Intraday Data Storage Time Unit: 0 | 2019-08-05 17:00:27.317 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-05 17:00:27.317 2019-08-05 17:00:27 Local computer time | 2019-08-05 17:00:27.317 2019-08-05 22:00:27 Local computer time in UTC | 2019-08-05 17:00:27.317 2019-08-05 17:00:27 Local computer time in SC Time Zone | 2019-08-05 17:00:27.317 2019-08-05 20:23:46 Server time in UTC | 2019-08-05 17:00:27.317 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-05 17:00:27.317 Program path: C:\SierraChart\ | 2019-08-05 17:00:27.317 Data Files path: C:\SierraChart\Data\ | 2019-08-05 17:00:27.317 OS Version Number: 10.0 | 2019-08-05 17:00:27.317 Locale Setting: C | 2019-08-05 17:00:27.317 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-05 17:00:27.319 SC Data - All Services | Connected to data server. | 2019-08-05 17:00:53.530 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-08-05 17:00:53.531 SC Data - All Services | Starting real-time market data updates for: ESU19. ID: 1 | 2019-08-05 17:00:53.977 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 | 2019-08-05 17:00:53.977 SC Data - All Services | Requesting security definition data for: ESU19. ID: 1 | 2019-08-05 17:00:53.977 Added Intraday data request for ESU19 to the queue. | 2019-08-05 17:00:53.977 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 17:00:53.977 Delaying start of download for ESU19 | 2019-08-05 17:00:54.056 SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-SP. ID: 2 Service code: statscalc | 2019-08-05 17:00:54.256 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2019-08-05 17:00:54.256 SC DTC Data with Market Depth | Requesting security definition data for: DVOL-SP. ID: 2 | 2019-08-05 17:00:54.256 DTC Client socket (1) | Creating socket. | 2019-08-05 17:00:54.257 DTC Client socket (1) | Connecting to IP: 192.81.56.146. | 2019-08-05 17:00:54.257 SC Data - All Services | Starting real-time market data updates for: @ES#c. ID: 3 | 2019-08-05 17:00:54.257 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: @ES#c | 2019-08-05 17:00:54.257 SC Data - All Services | Requesting security definition data for: @ES#c. ID: 3 | 2019-08-05 17:00:54.257 No historical data client is currently set to download historical Intraday data for @ES#c. | 2019-08-05 17:00:54.257 Real-time Intraday chart data file updates started for @ES#c | 2019-08-05 17:00:54.257 Intraday chart data file opened for @ES#c | 2019-08-05 17:00:54.257 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 4 Service code: statscalc | 2019-08-05 17:00:54.258 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 4 | 2019-08-05 17:00:54.258 Added Intraday data request for NISS-SP to the queue. | 2019-08-05 17:00:54.258 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2019-08-05 17:00:54.258 SC Data - All Services | Starting real-time market data updates for: ESH19. ID: 5 | 2019-08-05 17:00:54.264 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH19 | 2019-08-05 17:00:54.264 SC Data - All Services | Requesting security definition data for: ESH19. ID: 5 | 2019-08-05 17:00:54.264 Added Intraday data request for ESH19 to the queue. | 2019-08-05 17:00:54.264 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-08-05 17:00:54.264 SC Data - All Services | Starting real-time market data updates for: TICKBA-NYSE. ID: 6 | 2019-08-05 17:00:54.266 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: TICKBA-NYSE | 2019-08-05 17:00:54.266 SC Data - All Services | Requesting security definition data for: TICKBA-NYSE. ID: 6 | 2019-08-05 17:00:54.266 No historical data client is currently set to download historical Intraday data for TICKBA-NYSE. | 2019-08-05 17:00:54.266 Real-time Intraday chart data file updates started for TICKBA-NYSE | 2019-08-05 17:00:54.266 Intraday chart data file opened for TICKBA-NYSE | 2019-08-05 17:00:54.266 SC Data - All Services | Starting real-time market data updates for: VI6A.Z. ID: 7 | 2019-08-05 17:00:54.267 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VI6A.Z | 2019-08-05 17:00:54.267 SC Data - All Services | Requesting security definition data for: VI6A.Z. ID: 7 | 2019-08-05 17:00:54.267 No historical data client is currently set to download historical Intraday data for VI6A.Z. | 2019-08-05 17:00:54.267 Real-time Intraday chart data file updates started for VI6A.Z | 2019-08-05 17:00:54.267 Intraday chart data file opened for VI6A.Z | 2019-08-05 17:00:54.267 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 8 Service code: statscalc | 2019-08-05 17:00:54.267 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 8 | 2019-08-05 17:00:54.267 Added Intraday data request for TICK-NYSE to the queue. | 2019-08-05 17:00:54.267 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2019-08-05 17:00:54.267 SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-SP. ID: 9 Service code: statscalc | 2019-08-05 17:00:54.288 SC DTC Data with Market Depth | Requesting security definition data for: ADR-SP. ID: 9 | 2019-08-05 17:00:54.288 Added Intraday data request for ADR-SP to the queue. | 2019-08-05 17:00:54.288 Intraday data recording state for symbol ADR-SP is set to download 'Pending'. | 2019-08-05 17:00:54.288 SC Data - All Services | Starting real-time market data updates for: JV6T.Z. ID: 10 | 2019-08-05 17:00:54.291 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: JV6T.Z | 2019-08-05 17:00:54.291 SC Data - All Services | Requesting security definition data for: JV6T.Z. ID: 10 | 2019-08-05 17:00:54.291 No historical data client is currently set to download historical Intraday data for JV6T.Z. | 2019-08-05 17:00:54.291 Real-time Intraday chart data file updates started for JV6T.Z | 2019-08-05 17:00:54.291 Intraday chart data file opened for JV6T.Z | 2019-08-05 17:00:54.291 SC DTC Data with Market Depth | Connected to server. | 2019-08-05 17:00:54.329 SC DTC Data with Market Depth | Starting socket receive thread. | 2019-08-05 17:00:54.329 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-08-05 17:00:54.329 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-08-05 17:00:54.388 SC DTC Data with Market Depth | Sending logon request message. | 2019-08-05 17:00:54.388 SC DTC Data with Market Depth | Starting real-time market data updates for: TRIN-NYSE. ID: 11 Service code: statscalc | 2019-08-05 17:00:54.441 SC DTC Data with Market Depth | Requesting security definition data for: TRIN-NYSE. ID: 11 | 2019-08-05 17:00:54.441 Added Intraday data request for TRIN-NYSE to the queue. | 2019-08-05 17:00:54.441 Intraday data recording state for symbol TRIN-NYSE is set to download 'Pending'. | 2019-08-05 17:00:54.441 SC Data - All Services | Starting real-time market data updates for: $SPX. ID: 12 Service code: cboe.index | 2019-08-05 17:00:54.446 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $SPX | 2019-08-05 17:00:54.446 SC Data - All Services | Requesting security definition data for: $SPX. ID: 12 | 2019-08-05 17:00:54.446 SC Data - All Services | Starting real-time market data updates for: VRCT.Z. ID: 13 Service code: equities.us | 2019-08-05 17:00:54.448 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VRCT.Z | 2019-08-05 17:00:54.448 SC Data - All Services | Requesting security definition data for: VRCT.Z. ID: 13 | 2019-08-05 17:00:54.448 SC Data - All Services | Starting real-time market data updates for: VRET.Z. ID: 14 Service code: equities.us | 2019-08-05 17:00:54.449 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VRET.Z | 2019-08-05 17:00:54.449 SC Data - All Services | Requesting security definition data for: VRET.Z. ID: 14 | 2019-08-05 17:00:54.449 Requesting market depth updates for: ESU19 if supported. | 2019-08-05 17:00:54.449 Separate subscription for market depth updates not supported. ESU19 | 2019-08-05 17:00:54.449 SC DTC Data with Market Depth | Received logon response. | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Successfully connected. | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Trading is not supported. | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADR-SP | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-SP | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TRIN-NYSE | 2019-08-05 17:00:54.912 SC DTC Data with Market Depth | Received security definition for symbol ADR-SP | 2019-08-05 17:00:54.976 SC DTC Data with Market Depth | Received security definition for symbol DVOL-SP | 2019-08-05 17:00:54.976 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2019-08-05 17:00:54.976 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2019-08-05 17:00:54.976 SC DTC Data with Market Depth | Received security definition for symbol TRIN-NYSE | 2019-08-05 17:00:54.976 HD Request # 24 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-05 17:00:58.111 HD Request # 24 | Download start date-time: 2019-08-05 15:59:59.000 | 2019-08-05 17:00:58.112 HD Request # 24 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-08-05 17:00:58.112 Socket (2) | Creating socket. | 2019-08-05 17:00:58.113 Socket (2) | Connecting to IP: 8.18.161.135. | 2019-08-05 17:00:58.113 HD Request # 24 | Setting DTC encoding to Binary VLS | 2019-08-05 17:00:58.177 HD Request # 24 | Sending historical data logon request message. | 2019-08-05 17:00:58.177 HD Request # 24 | Requesting Intraday data. Start date-time: 2019-08-05 15:59:59. Record interval: 0. Symbol: ESU19 | 2019-08-05 17:00:58.205 HD Request # 24 | Decompressing data. | 2019-08-05 17:00:58.234 HD Request # 24 | Receiving Intraday data for ESU19 starting at 2019-08-05 15:59:59 | 2019-08-05 17:00:58.235 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:00:58.235 Historical data download thread signaled to stop. | 2019-08-05 17:00:58.235 HD Request # 24 | Received 6 records from 2019-08-05 15:59:59.000 to 2019-08-05 15:59:59.005 (0.0 seconds) and wrote 0 records for ESU19 | 2019-08-05 17:00:58.235 HD Request # 24 | Completion time: 0s | 2019-08-05 17:00:58.236 HD Request # 24 | Intraday data download complete for ESU19. Unique request ID: 21 | 2019-08-05 17:00:58.236 Removed historical data download ID 21 | 2019-08-05 17:00:58.236 Real-time Intraday chart data file updates started for ESU19 | 2019-08-05 17:00:58.236 Intraday chart data file opened for ESU19 | 2019-08-05 17:00:58.236 Delaying start of download for NISS-SP | 2019-08-05 17:00:58.236 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:00:58.268 Socket (2) | Closed. | 2019-08-05 17:00:58.269 Chart #20 has tagged chart #10 for full recalculation. Chartbook: ES.cht | 2019-08-05 17:00:58.591 Chart #20 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 17:00:58.591 Chart #20 has tagged chart #23 for full recalculation. Chartbook: ES.cht | 2019-08-05 17:00:58.591 Chart #20 has tagged chart #32 for full recalculation. Chartbook: ES.cht | 2019-08-05 17:00:58.591 Chart #30 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 17:00:58.773 ESU19 [CB] 2 Sec #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 17:00:58.775 ESU19 [CB] 3 Min #32 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 17:01:00.125 HD Request # 25 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2019-08-05 17:01:03.872 HD Request # 25 | Download start date-time: 2019-08-05 17:00:19.000 | 2019-08-05 17:01:03.872 HD Request # 25 | Using server: ds3.sierracharts.com port 10149 | 2019-08-05 17:01:03.872 Socket (2) | Creating socket. | 2019-08-05 17:01:03.873 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-08-05 17:01:03.873 ESU19 [CB] Renko 2t #10 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 17:01:03.878 HD Request # 25 | Setting DTC encoding to Binary VLS | 2019-08-05 17:01:03.963 HD Request # 25 | Sending historical data logon request message. | 2019-08-05 17:01:03.963 HD Request # 25 | Requesting Intraday data. Start date-time: 2019-08-05 17:00:19. Record interval: 0. Symbol: NISS-SP | 2019-08-05 17:01:03.992 HD Request # 25 | Decompressing data. | 2019-08-05 17:01:04.024 HD Request # 25 | Receiving Intraday data for NISS-SP starting at 2019-08-05 17:00:19 | 2019-08-05 17:01:04.025 HD Request # 25 | Timestamp of first Intraday data file record written: 2019-08-05 17:00:20 | 2019-08-05 17:01:04.025 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:01:04.025 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:01:04.055 Socket (2) | Closed. | 2019-08-05 17:01:04.055 Historical data download thread signaled to stop. | 2019-08-05 17:01:18.017 HD Request # 25 | Received 44 records from 2019-08-05 17:00:19.000 to 2019-08-05 17:01:02.000 (43.0 seconds) and wrote 43 records for NISS-SP | 2019-08-05 17:01:18.017 Added 64 Time and Sales records to Intraday data file for NISS-SP after download. | 2019-08-05 17:01:18.018 HD Request # 25 | Completion time: 15s | 2019-08-05 17:01:18.018 HD Request # 25 | Intraday data download complete for NISS-SP. Unique request ID: 22 | 2019-08-05 17:01:18.018 Removed historical data download ID 22 | 2019-08-05 17:01:18.018 Real-time Intraday chart data file updates started for NISS-SP | 2019-08-05 17:01:18.018 Intraday chart data file opened for NISS-SP | 2019-08-05 17:01:18.018 HD Request # 26 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: cme | 2019-08-05 17:01:18.018 HD Request # 26 | Download start date-time: 2019-03-15 08:29:55.000 | 2019-08-05 17:01:18.018 HD Request # 26 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-08-05 17:01:18.019 Socket (2) | Creating socket. | 2019-08-05 17:01:18.019 Socket (2) | Connecting to IP: 8.18.161.133. | 2019-08-05 17:01:18.019 HD Request # 26 | Setting DTC encoding to Binary VLS | 2019-08-05 17:01:18.092 HD Request # 26 | Sending historical data logon request message. | 2019-08-05 17:01:18.092 HD Request # 26 | Requesting Intraday data. Start date-time: 2019-03-15 08:29:55. Record interval: 0. Symbol: ESH19 | 2019-08-05 17:01:18.127 HD Request # 26 | Decompressing data. | 2019-08-05 17:01:18.159 HD Request # 26 | Receiving Intraday data for ESH19 starting at 2019-03-15 08:29:55 | 2019-08-05 17:01:18.160 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:01:18.160 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:01:18.188 Socket (2) | Closed. | 2019-08-05 17:01:18.188 Historical data download thread signaled to stop. | 2019-08-05 17:01:18.191 HD Request # 26 | Received 1 record from 2019-03-15 08:29:55.000 to 2019-03-15 08:29:55.000 (0.0 seconds) and wrote 0 records for ESH19 | 2019-08-05 17:01:18.191 HD Request # 26 | Completion time: 0s | 2019-08-05 17:01:18.191 HD Request # 26 | Intraday data download complete for ESH19. Unique request ID: 23 | 2019-08-05 17:01:18.191 Removed historical data download ID 23 | 2019-08-05 17:01:18.191 Real-time Intraday chart data file updates started for ESH19 | 2019-08-05 17:01:18.191 Intraday chart data file opened for ESH19 | 2019-08-05 17:01:18.191 HD Request # 27 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2019-08-05 17:01:18.191 HD Request # 27 | Download start date-time: 2019-08-05 17:00:19.000 | 2019-08-05 17:01:18.192 HD Request # 27 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 17:01:18.192 Socket (2) | Creating socket. | 2019-08-05 17:01:18.192 Socket (2) | Connecting to IP: 192.81.56.146. | 2019-08-05 17:01:18.192 ESU19 [CB] 3 Min #23 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 17:01:18.265 HD Request # 27 | Setting DTC encoding to Binary VLS | 2019-08-05 17:01:18.286 HD Request # 27 | Sending historical data logon request message. | 2019-08-05 17:01:18.286 HD Request # 27 | Requesting Intraday data. Start date-time: 2019-08-05 17:00:19. Record interval: 0. Symbol: TICK-NYSE | 2019-08-05 17:01:18.887 HD Request # 27 | Decompressing data. | 2019-08-05 17:01:18.933 HD Request # 27 | Receiving Intraday data for TICK-NYSE starting at 2019-08-05 17:00:19 | 2019-08-05 17:01:18.934 HD Request # 27 | Timestamp of first Intraday data file record written: 2019-08-05 17:00:20 | 2019-08-05 17:01:18.934 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:01:18.935 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:01:18.975 Socket (2) | Closed. | 2019-08-05 17:01:18.975 Opened cached Intraday file: C:\SierraChart\Data\NISS-SP.scid | 2019-08-05 17:01:20.655 Historical data download thread signaled to stop. | 2019-08-05 17:01:22.137 HD Request # 27 | Received 59 records from 2019-08-05 17:00:19.000 to 2019-08-05 17:01:17.000 (58.0 seconds) and wrote 58 records for TICK-NYSE | 2019-08-05 17:01:22.137 Added 20 Time and Sales records to Intraday data file for TICK-NYSE after download. | 2019-08-05 17:01:22.138 HD Request # 27 | Completion time: 4s | 2019-08-05 17:01:22.138 HD Request # 27 | Intraday data download complete for TICK-NYSE. Unique request ID: 24 | 2019-08-05 17:01:22.138 Removed historical data download ID 24 | 2019-08-05 17:01:22.138 Real-time Intraday chart data file updates started for TICK-NYSE | 2019-08-05 17:01:22.138 Intraday chart data file opened for TICK-NYSE | 2019-08-05 17:01:22.138 HD Request # 28 | Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: statscalc | 2019-08-05 17:01:22.138 HD Request # 28 | Download start date-time: 2019-08-05 17:00:19.000 | 2019-08-05 17:01:22.138 HD Request # 28 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 17:01:22.139 Socket (2) | Creating socket. | 2019-08-05 17:01:22.139 Socket (2) | Connecting to IP: 65.182.172.42. | 2019-08-05 17:01:22.139 HD Request # 28 | Setting DTC encoding to Binary VLS | 2019-08-05 17:01:22.222 HD Request # 28 | Sending historical data logon request message. | 2019-08-05 17:01:22.222 HD Request # 28 | Requesting Intraday data. Start date-time: 2019-08-05 17:00:19. Record interval: 0. Symbol: ADR-SP | 2019-08-05 17:01:22.256 HD Request # 28 | Decompressing data. | 2019-08-05 17:01:22.297 HD Request # 28 | Receiving Intraday data for ADR-SP starting at 2019-08-05 17:00:19 | 2019-08-05 17:01:22.297 HD Request # 28 | Timestamp of first Intraday data file record written: 2019-08-05 17:00:20 | 2019-08-05 17:01:22.298 Socket (2) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:01:22.299 Historical data download thread signaled to stop. | 2019-08-05 17:01:22.299 HD Request # 28 | Received 64 records from 2019-08-05 17:00:19.000 to 2019-08-05 17:01:22.000 (63.0 seconds) and wrote 63 records for ADR-SP | 2019-08-05 17:01:22.299 Added 1 Time and Sales records to Intraday data file for ADR-SP after download. | 2019-08-05 17:01:22.300 HD Request # 28 | Completion time: 0s | 2019-08-05 17:01:22.300 HD Request # 28 | Intraday data download complete for ADR-SP. Unique request ID: 25 | 2019-08-05 17:01:22.300 Removed historical data download ID 25 | 2019-08-05 17:01:22.300 Real-time Intraday chart data file updates started for ADR-SP | 2019-08-05 17:01:22.300 Intraday chart data file opened for ADR-SP | 2019-08-05 17:01:22.300 HD Request # 29 | Downloading Intraday chart data for TRIN-NYSE to the file TRIN-NYSE.scid. Service: statscalc | 2019-08-05 17:01:22.300 HD Request # 29 | Download start date-time: 2019-08-05 17:00:19.000 | 2019-08-05 17:01:22.301 HD Request # 29 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 17:01:22.302 Socket (3) | Creating socket. | 2019-08-05 17:01:22.302 Socket (3) | Connecting to IP: 192.81.56.146. | 2019-08-05 17:01:22.302 Socket (2) | Socket gracefully closed by remote side. | 2019-08-05 17:01:22.335 Socket (2) | Closed. | 2019-08-05 17:01:22.335 HD Request # 29 | Setting DTC encoding to Binary VLS | 2019-08-05 17:01:22.407 HD Request # 29 | Sending historical data logon request message. | 2019-08-05 17:01:22.407 HD Request # 29 | Requesting Intraday data. Start date-time: 2019-08-05 17:00:19. Record interval: 0. Symbol: TRIN-NYSE | 2019-08-05 17:01:22.459 HD Request # 29 | Decompressing data. | 2019-08-05 17:01:22.502 HD Request # 29 | Receiving Intraday data for TRIN-NYSE starting at 2019-08-05 17:00:19 | 2019-08-05 17:01:22.503 HD Request # 29 | Timestamp of first Intraday data file record written: 2019-08-05 17:00:20 | 2019-08-05 17:01:22.504 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-08-05 17:01:22.504 Historical data download thread signaled to stop. | 2019-08-05 17:01:22.504 HD Request # 29 | Received 63 records from 2019-08-05 17:00:19.000 to 2019-08-05 17:01:21.000 (62.0 seconds) and wrote 62 records for TRIN-NYSE | 2019-08-05 17:01:22.505 Added 6 Time and Sales records to Intraday data file for TRIN-NYSE after download. | 2019-08-05 17:01:22.506 HD Request # 29 | Completion time: 0s | 2019-08-05 17:01:22.506 HD Request # 29 | Intraday data download complete for TRIN-NYSE. Unique request ID: 26 | 2019-08-05 17:01:22.506 Removed historical data download ID 26 | 2019-08-05 17:01:22.506 Real-time Intraday chart data file updates started for TRIN-NYSE | 2019-08-05 17:01:22.506 Intraday chart data file opened for TRIN-NYSE | 2019-08-05 17:01:22.506 Socket (3) | Socket gracefully closed by remote side. | 2019-08-05 17:01:22.548 Socket (3) | Closed. | 2019-08-05 17:01:22.548 Opened cached Intraday file: C:\SierraChart\Data\TICK-NYSE.scid | 2019-08-05 17:01:25.733 Opened cached Intraday file: C:\SierraChart\Data\ADR-SP.scid | 2019-08-05 17:01:25.734 Opened cached Intraday file: C:\SierraChart\Data\TRIN-NYSE.scid | 2019-08-05 17:01:25.734 |
| [2019-08-06 01:41:37] |
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This log does not show any connection to Transact. Follow the instructions here: https://www.sierrachart.com/index.php?page=doc/TransAct.php#SetupInstructions And then to ensure you are using the correct symbols, after you open your Chartbook when connected to Transact, use this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2019-08-06 01:42:10
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| [2019-08-06 02:00:27] |
| conr - Posts: 204 |
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I did that. Here is the log when I connect to Transact. It's when I switch back to SC Data-All Services I get no data. Software version: 1969 32-bit | 2019-08-05 20:53:26.390 Usage end date: 2019-09-14 | 2019-08-05 20:53:26.390 Enabled for: Advanced Features 2. | 2019-08-05 20:53:26.390 Enabled for: Sierra Chart Historical Data Service. | 2019-08-05 20:53:26.390 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-05 20:53:26.390 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-05 20:53:26.390 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-05 20:53:26.390 Received 1 data feed usernames. | 2019-08-05 20:53:26.390 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-05 20:53:26.390 Current selected Data/Trading service: SC Data - All Services | 2019-08-05 20:53:26.390 Custom symbol settings values: disabled | 2019-08-05 20:53:26.390 Chart Update Interval: 900 | 2019-08-05 20:53:26.390 Intraday Data Storage Time Unit: 0 | 2019-08-05 20:53:26.390 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-05 20:53:26.390 2019-08-05 20:53:26 Local computer time | 2019-08-05 20:53:26.390 2019-08-06 01:53:26 Local computer time in UTC | 2019-08-05 20:53:26.390 2019-08-05 20:53:26 Local computer time in SC Time Zone | 2019-08-05 20:53:26.390 2019-08-05 20:23:46 Server time in UTC | 2019-08-05 20:53:26.390 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-05 20:53:26.390 Program path: C:\SierraChart\ | 2019-08-05 20:53:26.390 Data Files path: C:\SierraChart\Data\ | 2019-08-05 20:53:26.390 OS Version Number: 10.0 | 2019-08-05 20:53:26.390 Locale Setting: C | 2019-08-05 20:53:26.390 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-05 20:53:26.392 SC Data - All Services | Disconnected. | 2019-08-05 20:53:47.128 SC Data - All Services | Disconnected. | 2019-08-05 20:53:47.146 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 11. | 2019-08-05 20:53:47.149 Current selected Data/Trading service: TransAct WS | 2019-08-05 20:53:47.149 Symbol settings MD5 received. Request ID: 11. | 2019-08-05 20:53:48.260 Requested symbol settings for service code transact.trading. Request ID: 12. | 2019-08-05 20:53:48.260 Symbol settings received. Request ID: 12. | 2019-08-05 20:53:49.613 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-05 20:53:52.611 Auth Websocket | Connecting to WebSocket server. | 2019-08-05 20:53:52.611 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-05 20:53:52.611 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-05 20:53:52.612 Auth Websocket | Opening WebSocket. | 2019-08-05 20:53:52.640 Auth Websocket | Sending WebSocket handshake. | 2019-08-05 20:53:52.640 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-05 20:53:52.737 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-05 20:53:52.737 Auth Websocket | Server header | Connection: Upgrade | 2019-08-05 20:53:52.737 Auth Websocket | Server header | Sec-WebSocket-Accept: Dkhe8RWeWiT0lWCd0oFqOWiZzgQ= | 2019-08-05 20:53:52.737 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-05 20:53:52.737 Auth Websocket | Server header | | 2019-08-05 20:53:52.737 Auth Websocket | Web socket state is now open. | 2019-08-05 20:53:52.737 TransAct WS | Sending account logon message. Simulated Live | 2019-08-05 20:53:52.737 Price Websocket | Connecting to WebSocket server. | 2019-08-05 20:53:52.880 Auth Websocket | WebSocket closed. | 2019-08-05 20:53:52.880 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-05 20:53:52.880 Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2019-08-05 20:53:52.881 Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2019-08-05 20:53:52.881 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-05 20:53:52.908 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:53:52.908 Price Websocket | Opening WebSocket. | 2019-08-05 20:53:52.910 Price Websocket | Sending WebSocket handshake. | 2019-08-05 20:53:52.910 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-05 20:53:52.936 Auth Websocket socket (1) | Closed. | 2019-08-05 20:53:52.936 Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-05 20:53:53.008 Price Websocket | Server header | Upgrade: WebSocket | 2019-08-05 20:53:53.008 Price Websocket | Server header | Connection: Upgrade | 2019-08-05 20:53:53.008 Price Websocket | Server header | Sec-WebSocket-Accept: 77nIpHFLEOAxmKP9O8PoDhdXbnw= | 2019-08-05 20:53:53.008 Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2019-08-05 20:53:53.008 Price Websocket | Server header | | 2019-08-05 20:53:53.008 Price Websocket | Web socket state is now open. | 2019-08-05 20:53:53.008 Orders Websocket | Connecting to WebSocket server. | 2019-08-05 20:53:53.090 Orders Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-05 20:53:53.091 Orders Websocket socket (1) | Connecting to IP: 208.97.219.123. | 2019-08-05 20:53:53.091 Orders Websocket | Opening WebSocket. | 2019-08-05 20:53:53.120 Orders Websocket | Sending WebSocket handshake. | 2019-08-05 20:53:53.120 Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-05 20:53:53.216 Orders Websocket | Server header | Upgrade: WebSocket | 2019-08-05 20:53:53.216 Orders Websocket | Server header | Connection: Upgrade | 2019-08-05 20:53:53.216 Orders Websocket | Server header | Sec-WebSocket-Accept: XrsJDcb9gWKAvlzS9Js8PSIvWC0= | 2019-08-05 20:53:53.216 Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2019-08-05 20:53:53.216 Orders Websocket | Server header | | 2019-08-05 20:53:53.216 Orders Websocket | Web socket state is now open. | 2019-08-05 20:53:53.216 TransAct WS | Sending orders connection logon message. | 2019-08-05 20:53:53.216 TransAct WS | Connected to data and trading server. | 2019-08-05 20:53:53.355 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-08-05 20:53:53.359 TransAct WS | Starting real-time market data updates for: ESU19. ID: 1 | 2019-08-05 20:53:53.816 Symbol Error - ESU19 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:53.816 TransAct WS | Requesting security definition data for: ESU19. ID: 1 | 2019-08-05 20:53:53.816 Added Intraday data request for ESU19 to the queue. | 2019-08-05 20:53:53.816 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 20:53:53.816 HD Request # 60 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: transact.trading | 2019-08-05 20:53:53.879 HD Request # 60 | Download start date-time: 2019-08-05 20:41:21.000 | 2019-08-05 20:53:53.880 TransAct WS | Subscribe response. Status: -8. Topics: No topics found | 2019-08-05 20:53:53.880 HD Request # 60 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:53:53.880 Socket (3) | Creating socket. | 2019-08-05 20:53:53.880 Socket (3) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:53:53.880 TransAct WS | Subscribe response. Status: -8. Topics: No topics found | 2019-08-05 20:53:53.942 HD Request # 60 | Setting DTC encoding to Binary VLS | 2019-08-05 20:53:53.953 HD Request # 60 | Sending historical data logon request message. | 2019-08-05 20:53:53.953 HD Request # 60 | Requesting Intraday data. Start date-time: 2019-08-05 20:41:21. Record interval: 0. Symbol: ESU19 | 2019-08-05 20:53:53.982 Socket (3) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:53:54.012 HD Request # 60 | Error downloading historical Intraday data for ESU19. Historical data file not available for symbol. | 2019-08-05 20:53:54.020 Historical data download thread signaled to stop. | 2019-08-05 20:53:54.021 HD Request # 60 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESU19 | 2019-08-05 20:53:54.021 HD Request # 60 | Completion time: 0s | 2019-08-05 20:53:54.021 HD Request # 60 | Intraday data download complete for ESU19. Unique request ID: 57 | 2019-08-05 20:53:54.021 Removed historical data download ID 57 | 2019-08-05 20:53:54.021 Real-time Intraday chart data file updates started for ESU19 | 2019-08-05 20:53:54.021 Intraday chart data file opened for ESU19 | 2019-08-05 20:53:54.021 Socket (3) | Socket gracefully closed by remote side. | 2019-08-05 20:53:54.043 Socket (3) | Closed. | 2019-08-05 20:53:54.043 SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-SP. ID: 2 Service code: statscalc | 2019-08-05 20:53:54.225 SC DTC Data with Market Depth | Connecting to the server ds4.sierracharts.com. Port 10048 | 2019-08-05 20:53:54.225 SC DTC Data with Market Depth | Requesting security definition data for: DVOL-SP. ID: 2 | 2019-08-05 20:53:54.225 DTC Client socket (3) | Creating socket. | 2019-08-05 20:53:54.225 DTC Client socket (3) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:53:54.225 TransAct WS | Starting real-time market data updates for: @ES#c. ID: 3 | 2019-08-05 20:53:54.226 Symbol Error - @ES#c is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.226 TransAct WS | Requesting security definition data for: @ES#c. ID: 3 | 2019-08-05 20:53:54.226 Added Intraday data request for @ES#c to the queue. | 2019-08-05 20:53:54.226 Intraday data recording state for symbol @ES#c is set to download 'Pending'. | 2019-08-05 20:53:54.226 HD Request # 61 | Downloading Intraday chart data for @ES#c to the file @ES#c.scid. Service: transact.trading | 2019-08-05 20:53:54.226 HD Request # 61 | Download start date-time: 2019-01-31 19:53:54.000 | 2019-08-05 20:53:54.227 HD Request # 61 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:53:54.227 Socket (4) | Creating socket. | 2019-08-05 20:53:54.227 Socket (4) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:53:54.227 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 4 Service code: statscalc | 2019-08-05 20:53:54.227 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 4 | 2019-08-05 20:53:54.227 Added Intraday data request for NISS-SP to the queue. | 2019-08-05 20:53:54.227 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2019-08-05 20:53:54.227 TransAct WS | Starting real-time market data updates for: ESH19. ID: 5 | 2019-08-05 20:53:54.233 Symbol Error - ESH19 is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.233 TransAct WS | Requesting security definition data for: ESH19. ID: 5 | 2019-08-05 20:53:54.233 Added Intraday data request for ESH19 to the queue. | 2019-08-05 20:53:54.233 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-08-05 20:53:54.233 TransAct WS | Starting real-time market data updates for: TICKBA-NYSE. ID: 6 | 2019-08-05 20:53:54.235 Symbol Error - TICKBA-NYSE is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.235 TransAct WS | Requesting security definition data for: TICKBA-NYSE. ID: 6 | 2019-08-05 20:53:54.235 Added Intraday data request for TICKBA-NYSE to the queue. | 2019-08-05 20:53:54.235 Intraday data recording state for symbol TICKBA-NYSE is set to download 'Pending'. | 2019-08-05 20:53:54.235 TransAct WS | Starting real-time market data updates for: VI6A.Z. ID: 7 | 2019-08-05 20:53:54.236 Symbol Error - VI6A.Z is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.236 TransAct WS | Requesting security definition data for: VI6A.Z. ID: 7 | 2019-08-05 20:53:54.236 Added Intraday data request for VI6A.Z to the queue. | 2019-08-05 20:53:54.236 Intraday data recording state for symbol VI6A.Z is set to download 'Pending'. | 2019-08-05 20:53:54.236 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 8 Service code: statscalc | 2019-08-05 20:53:54.236 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 8 | 2019-08-05 20:53:54.236 Added Intraday data request for TICK-NYSE to the queue. | 2019-08-05 20:53:54.236 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2019-08-05 20:53:54.236 Chart #20 has tagged chart #10 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:53:54.237 Chart #20 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:53:54.237 Chart #20 has tagged chart #23 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:53:54.237 Chart #20 has tagged chart #32 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:53:54.237 SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-SP. ID: 9 Service code: statscalc | 2019-08-05 20:53:54.262 SC DTC Data with Market Depth | Requesting security definition data for: ADR-SP. ID: 9 | 2019-08-05 20:53:54.262 Added Intraday data request for ADR-SP to the queue. | 2019-08-05 20:53:54.262 Intraday data recording state for symbol ADR-SP is set to download 'Pending'. | 2019-08-05 20:53:54.262 TransAct WS | Starting real-time market data updates for: JV6T.Z. ID: 10 | 2019-08-05 20:53:54.265 Symbol Error - JV6T.Z is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.265 TransAct WS | Requesting security definition data for: JV6T.Z. ID: 10 | 2019-08-05 20:53:54.265 Added Intraday data request for JV6T.Z to the queue. | 2019-08-05 20:53:54.265 Intraday data recording state for symbol JV6T.Z is set to download 'Pending'. | 2019-08-05 20:53:54.265 SC DTC Data with Market Depth | Connected to server. | 2019-08-05 20:53:54.304 SC DTC Data with Market Depth | Starting socket receive thread. | 2019-08-05 20:53:54.304 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-08-05 20:53:54.304 HD Request # 61 | Setting DTC encoding to Binary VLS | 2019-08-05 20:53:54.319 HD Request # 61 | Sending historical data logon request message. | 2019-08-05 20:53:54.319 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-08-05 20:53:54.416 SC DTC Data with Market Depth | Sending logon request message. | 2019-08-05 20:53:54.416 SC DTC Data with Market Depth | Starting real-time market data updates for: TRIN-NYSE. ID: 11 Service code: statscalc | 2019-08-05 20:53:54.416 SC DTC Data with Market Depth | Requesting security definition data for: TRIN-NYSE. ID: 11 | 2019-08-05 20:53:54.416 Added Intraday data request for TRIN-NYSE to the queue. | 2019-08-05 20:53:54.416 Intraday data recording state for symbol TRIN-NYSE is set to download 'Pending'. | 2019-08-05 20:53:54.416 Chart #30 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:53:54.417 TransAct WS | Starting real-time market data updates for: $SPX. ID: 12 Service code: cboe.index | 2019-08-05 20:53:54.420 Symbol Error - $SPX is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.420 TransAct WS | Requesting security definition data for: $SPX. ID: 12 | 2019-08-05 20:53:54.421 TransAct WS | Starting real-time market data updates for: VRCT.Z. ID: 13 Service code: equities.us | 2019-08-05 20:53:54.422 Symbol Error - VRCT.Z is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.422 TransAct WS | Requesting security definition data for: VRCT.Z. ID: 13 | 2019-08-05 20:53:54.422 TransAct WS | Starting real-time market data updates for: VRET.Z. ID: 14 Service code: equities.us | 2019-08-05 20:53:54.423 Symbol Error - VRET.Z is unknown, unavailable, or improperly formatted. Unsupported symbol | 2019-08-05 20:53:54.423 TransAct WS | Requesting security definition data for: VRET.Z. ID: 14 | 2019-08-05 20:53:54.423 Requesting market depth updates for: ESU19 if supported. | 2019-08-05 20:53:54.423 Separate subscription for market depth updates not supported. ESU19 | 2019-08-05 20:53:54.423 ESU19 [CB] 2 Sec #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:53:54.423 HD Request # 61 | Requesting Intraday data. Start date-time: 2019-01-31 19:53:54. Record interval: 0. Symbol: @ES#c | 2019-08-05 20:53:55.237 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:53:55.278 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:53:55.318 Socket (4) | Closed. | 2019-08-05 20:53:55.318 HD Request # 61 | Error downloading historical Intraday data for @ES#c. Historical data file not available for symbol. | 2019-08-05 20:53:55.778 Historical data download thread signaled to stop. | 2019-08-05 20:53:55.778 HD Request # 61 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for @ES#c | 2019-08-05 20:53:55.778 HD Request # 61 | Completion time: 1s | 2019-08-05 20:53:55.778 HD Request # 61 | Intraday data download complete for @ES#c. Unique request ID: 58 | 2019-08-05 20:53:55.778 Removed historical data download ID 58 | 2019-08-05 20:53:55.778 Real-time Intraday chart data file updates started for @ES#c | 2019-08-05 20:53:55.778 Intraday chart data file opened for @ES#c | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Received logon response. | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Successfully connected. | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Trading is not supported. | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADR-SP | 2019-08-05 20:53:55.778 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-SP | 2019-08-05 20:53:55.779 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2019-08-05 20:53:55.779 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2019-08-05 20:53:55.779 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TRIN-NYSE | 2019-08-05 20:53:55.779 Delaying start of download for NISS-SP | 2019-08-05 20:53:55.779 ESU19 [CB] 3 Min #32 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:53:55.785 SC DTC Data with Market Depth | Received security definition for symbol ADR-SP | 2019-08-05 20:53:59.468 SC DTC Data with Market Depth | Received security definition for symbol DVOL-SP | 2019-08-05 20:53:59.468 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2019-08-05 20:53:59.468 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2019-08-05 20:53:59.468 SC DTC Data with Market Depth | Received security definition for symbol TRIN-NYSE | 2019-08-05 20:53:59.468 ESU19 [CB] Renko 2t #10 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:53:59.470 ESU19 [CB] 3 Min #23 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:54:13.466 HD Request # 62 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2019-08-05 20:54:17.282 HD Request # 62 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:54:17.283 HD Request # 62 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:54:17.283 Socket (4) | Creating socket. | 2019-08-05 20:54:17.283 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:54:17.283 TransAct WS | Trading information positions response: API not available | 2019-08-05 20:54:17.354 TransAct WS | Trading information request response: API not available | 2019-08-05 20:54:17.354 HD Request # 62 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:17.356 HD Request # 62 | Sending historical data logon request message. | 2019-08-05 20:54:17.356 HD Request # 62 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: NISS-SP | 2019-08-05 20:54:17.385 HD Request # 62 | Decompressing data. | 2019-08-05 20:54:17.415 HD Request # 62 | Receiving Intraday data for NISS-SP starting at 2019-08-05 19:05:00 | 2019-08-05 20:54:17.415 Historical data download thread signaled to stop. | 2019-08-05 20:54:17.416 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:17.416 HD Request # 62 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for NISS-SP | 2019-08-05 20:54:17.416 HD Request # 62 | Completion time: 0s | 2019-08-05 20:54:17.416 HD Request # 62 | Intraday data download complete for NISS-SP. Unique request ID: 59 | 2019-08-05 20:54:17.416 Removed historical data download ID 59 | 2019-08-05 20:54:17.416 Real-time Intraday chart data file updates started for NISS-SP | 2019-08-05 20:54:17.416 Intraday chart data file opened for NISS-SP | 2019-08-05 20:54:17.416 HD Request # 63 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: transact.trading | 2019-08-05 20:54:17.417 HD Request # 63 | Download start date-time: 2019-03-15 08:29:55.000 | 2019-08-05 20:54:17.417 HD Request # 63 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:54:17.417 Socket (5) | Creating socket. | 2019-08-05 20:54:17.417 Socket (5) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:54:17.417 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:54:17.444 Socket (4) | Closed. | 2019-08-05 20:54:17.445 HD Request # 63 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:17.512 HD Request # 63 | Sending historical data logon request message. | 2019-08-05 20:54:17.512 HD Request # 63 | Requesting Intraday data. Start date-time: 2019-03-15 08:29:55. Record interval: 0. Symbol: ESH19 | 2019-08-05 20:54:17.564 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:17.605 HD Request # 63 | Error downloading historical Intraday data for ESH19. Historical data file not available for symbol. | 2019-08-05 20:54:17.611 Historical data download thread signaled to stop. | 2019-08-05 20:54:17.611 HD Request # 63 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for ESH19 | 2019-08-05 20:54:17.611 HD Request # 63 | Completion time: 0s | 2019-08-05 20:54:17.612 HD Request # 63 | Intraday data download complete for ESH19. Unique request ID: 60 | 2019-08-05 20:54:17.612 Removed historical data download ID 60 | 2019-08-05 20:54:17.612 Real-time Intraday chart data file updates started for ESH19 | 2019-08-05 20:54:17.612 Intraday chart data file opened for ESH19 | 2019-08-05 20:54:17.612 HD Request # 64 | Downloading Intraday chart data for TICKBA-NYSE to the file TICKBA-NYSE.scid. Service: transact.trading | 2019-08-05 20:54:17.612 HD Request # 64 | Download start date-time: 2019-05-31 19:00:13.000 | 2019-08-05 20:54:17.613 HD Request # 64 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:54:17.613 Socket (4) | Creating socket. | 2019-08-05 20:54:17.613 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:54:17.613 Socket (5) | Socket gracefully closed by remote side. | 2019-08-05 20:54:17.644 Socket (5) | Closed. | 2019-08-05 20:54:17.645 HD Request # 64 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:17.684 HD Request # 64 | Sending historical data logon request message. | 2019-08-05 20:54:17.684 HD Request # 64 | Requesting Intraday data. Start date-time: 2019-05-31 19:00:13. Record interval: 0. Symbol: TICKBA-NYSE | 2019-08-05 20:54:17.714 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:17.743 HD Request # 64 | Error downloading historical Intraday data for TICKBA-NYSE. Historical data file not available for symbol. | 2019-08-05 20:54:17.743 Historical data download thread signaled to stop. | 2019-08-05 20:54:17.744 HD Request # 64 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for TICKBA-NYSE | 2019-08-05 20:54:17.744 HD Request # 64 | Completion time: 0s | 2019-08-05 20:54:17.744 HD Request # 64 | Intraday data download complete for TICKBA-NYSE. Unique request ID: 61 | 2019-08-05 20:54:17.744 Removed historical data download ID 61 | 2019-08-05 20:54:17.744 Real-time Intraday chart data file updates started for TICKBA-NYSE | 2019-08-05 20:54:17.744 Intraday chart data file opened for TICKBA-NYSE | 2019-08-05 20:54:17.744 HD Request # 65 | Downloading Intraday chart data for VI6A.Z to the file VI6A.Z.scid. Service: transact.trading | 2019-08-05 20:54:17.744 HD Request # 65 | Download start date-time: 2019-01-31 19:54:17.000 | 2019-08-05 20:54:17.745 HD Request # 65 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:54:17.745 Socket (5) | Creating socket. | 2019-08-05 20:54:17.745 Socket (5) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:54:17.746 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:54:17.773 Socket (4) | Closed. | 2019-08-05 20:54:17.773 HD Request # 65 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:17.838 HD Request # 65 | Sending historical data logon request message. | 2019-08-05 20:54:17.838 HD Request # 65 | Requesting Intraday data. Start date-time: 2019-01-31 19:54:17. Record interval: 0. Symbol: VI6A.Z | 2019-08-05 20:54:17.891 HD Request # 65 | Error downloading historical Intraday data for VI6A.Z. Historical data file not available for symbol. | 2019-08-05 20:54:17.932 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:17.932 Historical data download thread signaled to stop. | 2019-08-05 20:54:17.932 HD Request # 65 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for VI6A.Z | 2019-08-05 20:54:17.932 HD Request # 65 | Completion time: 0s | 2019-08-05 20:54:17.933 HD Request # 65 | Intraday data download complete for VI6A.Z. Unique request ID: 62 | 2019-08-05 20:54:17.933 Removed historical data download ID 62 | 2019-08-05 20:54:17.933 Real-time Intraday chart data file updates started for VI6A.Z | 2019-08-05 20:54:17.933 Intraday chart data file opened for VI6A.Z | 2019-08-05 20:54:17.933 HD Request # 66 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2019-08-05 20:54:17.933 HD Request # 66 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:54:17.934 HD Request # 66 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:54:17.934 Socket (4) | Creating socket. | 2019-08-05 20:54:17.934 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:54:17.934 Socket (5) | Socket gracefully closed by remote side. | 2019-08-05 20:54:17.972 Socket (5) | Closed. | 2019-08-05 20:54:17.972 HD Request # 66 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:18.004 HD Request # 66 | Sending historical data logon request message. | 2019-08-05 20:54:18.004 HD Request # 66 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: TICK-NYSE | 2019-08-05 20:54:18.033 HD Request # 66 | Decompressing data. | 2019-08-05 20:54:18.063 HD Request # 66 | Receiving Intraday data for TICK-NYSE starting at 2019-08-05 19:05:00 | 2019-08-05 20:54:18.063 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:18.064 Historical data download thread signaled to stop. | 2019-08-05 20:54:18.064 HD Request # 66 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2019-08-05 20:54:18.064 HD Request # 66 | Completion time: 1s | 2019-08-05 20:54:18.065 HD Request # 66 | Intraday data download complete for TICK-NYSE. Unique request ID: 63 | 2019-08-05 20:54:18.065 Removed historical data download ID 63 | 2019-08-05 20:54:18.065 Real-time Intraday chart data file updates started for TICK-NYSE | 2019-08-05 20:54:18.065 Intraday chart data file opened for TICK-NYSE | 2019-08-05 20:54:18.065 HD Request # 67 | Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: statscalc | 2019-08-05 20:54:18.066 HD Request # 67 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:54:18.066 HD Request # 67 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:54:18.067 Socket (5) | Creating socket. | 2019-08-05 20:54:18.067 Socket (5) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:54:18.067 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:54:18.093 Socket (4) | Closed. | 2019-08-05 20:54:18.093 HD Request # 67 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:18.160 HD Request # 67 | Sending historical data logon request message. | 2019-08-05 20:54:18.160 HD Request # 67 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: ADR-SP | 2019-08-05 20:54:18.213 HD Request # 67 | Decompressing data. | 2019-08-05 20:54:18.254 HD Request # 67 | Receiving Intraday data for ADR-SP starting at 2019-08-05 19:05:00 | 2019-08-05 20:54:18.254 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:18.254 Historical data download thread signaled to stop. | 2019-08-05 20:54:18.254 HD Request # 67 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for ADR-SP | 2019-08-05 20:54:18.254 HD Request # 67 | Completion time: 0s | 2019-08-05 20:54:18.256 HD Request # 67 | Intraday data download complete for ADR-SP. Unique request ID: 64 | 2019-08-05 20:54:18.256 Removed historical data download ID 64 | 2019-08-05 20:54:18.256 Real-time Intraday chart data file updates started for ADR-SP | 2019-08-05 20:54:18.256 Intraday chart data file opened for ADR-SP | 2019-08-05 20:54:18.256 HD Request # 68 | Downloading Intraday chart data for JV6T.Z to the file JV6T.Z.scid. Service: transact.trading | 2019-08-05 20:54:18.256 HD Request # 68 | Download start date-time: 2019-01-31 19:54:18.000 | 2019-08-05 20:54:18.257 HD Request # 68 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:54:18.257 Socket (4) | Creating socket. | 2019-08-05 20:54:18.257 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:54:18.258 Socket (5) | Socket gracefully closed by remote side. | 2019-08-05 20:54:18.294 Socket (5) | Closed. | 2019-08-05 20:54:18.294 HD Request # 68 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:18.332 HD Request # 68 | Sending historical data logon request message. | 2019-08-05 20:54:18.332 HD Request # 68 | Requesting Intraday data. Start date-time: 2019-01-31 19:54:18. Record interval: 0. Symbol: JV6T.Z | 2019-08-05 20:54:18.362 HD Request # 68 | Error downloading historical Intraday data for JV6T.Z. Historical data file not available for symbol. | 2019-08-05 20:54:18.393 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:18.393 Historical data download thread signaled to stop. | 2019-08-05 20:54:18.393 HD Request # 68 | Received 0 records from 00:00:00.000 to 00:00:00.000 (0.0 seconds) and wrote 0 records for JV6T.Z | 2019-08-05 20:54:18.393 HD Request # 68 | Completion time: 0s | 2019-08-05 20:54:18.394 HD Request # 68 | Intraday data download complete for JV6T.Z. Unique request ID: 65 | 2019-08-05 20:54:18.394 Removed historical data download ID 65 | 2019-08-05 20:54:18.394 Real-time Intraday chart data file updates started for JV6T.Z | 2019-08-05 20:54:18.394 Intraday chart data file opened for JV6T.Z | 2019-08-05 20:54:18.394 HD Request # 69 | Downloading Intraday chart data for TRIN-NYSE to the file TRIN-NYSE.scid. Service: statscalc | 2019-08-05 20:54:18.394 HD Request # 69 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:54:18.395 HD Request # 69 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:54:18.395 Socket (5) | Creating socket. | 2019-08-05 20:54:18.395 Socket (5) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:54:18.395 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:54:18.423 Socket (4) | Closed. | 2019-08-05 20:54:18.423 HD Request # 69 | Setting DTC encoding to Binary VLS | 2019-08-05 20:54:18.498 HD Request # 69 | Sending historical data logon request message. | 2019-08-05 20:54:18.498 Chart #24 has tagged chart #23 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:54:18.518 Chart #24 has tagged chart #32 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:54:18.518 HD Request # 69 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: TRIN-NYSE | 2019-08-05 20:54:18.549 HD Request # 69 | Decompressing data. | 2019-08-05 20:54:18.590 HD Request # 69 | Receiving Intraday data for TRIN-NYSE starting at 2019-08-05 19:05:00 | 2019-08-05 20:54:18.590 Socket (5) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:54:18.590 Historical data download thread signaled to stop. | 2019-08-05 20:54:18.590 HD Request # 69 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for TRIN-NYSE | 2019-08-05 20:54:18.590 HD Request # 69 | Completion time: 0s | 2019-08-05 20:54:18.592 HD Request # 69 | Intraday data download complete for TRIN-NYSE. Unique request ID: 66 | 2019-08-05 20:54:18.592 Removed historical data download ID 66 | 2019-08-05 20:54:18.592 Real-time Intraday chart data file updates started for TRIN-NYSE | 2019-08-05 20:54:18.592 Intraday chart data file opened for TRIN-NYSE | 2019-08-05 20:54:18.592 Socket (5) | Socket gracefully closed by remote side. | 2019-08-05 20:54:18.632 Socket (5) | Closed. | 2019-08-05 20:54:18.632 ESU19 [CB] 3 Min #32 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:54:18.756 ESU19 [CB] 3 Min #23 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:54:22.475 Here is the log when I connect over to SC Data - All Services Software version: 1969 32-bit | 2019-08-05 20:58:06.556 Usage end date: 2019-09-14 | 2019-08-05 20:58:06.556 Enabled for: Advanced Features 2. | 2019-08-05 20:58:06.556 Enabled for: Sierra Chart Historical Data Service. | 2019-08-05 20:58:06.556 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-05 20:58:06.556 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-05 20:58:06.556 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-05 20:58:06.556 Received 1 data feed usernames. | 2019-08-05 20:58:06.556 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-05 20:58:06.556 Current selected Data/Trading service: TransAct WS | 2019-08-05 20:58:06.556 Custom symbol settings values: disabled | 2019-08-05 20:58:06.556 Chart Update Interval: 900 | 2019-08-05 20:58:06.556 Intraday Data Storage Time Unit: 0 | 2019-08-05 20:58:06.556 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-05 20:58:06.556 2019-08-05 20:58:06 Local computer time | 2019-08-05 20:58:06.556 2019-08-06 01:58:06 Local computer time in UTC | 2019-08-05 20:58:06.556 2019-08-05 20:58:06 Local computer time in SC Time Zone | 2019-08-05 20:58:06.556 2019-08-05 20:23:46 Server time in UTC | 2019-08-05 20:58:06.556 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-05 20:58:06.556 Program path: C:\SierraChart\ | 2019-08-05 20:58:06.556 Data Files path: C:\SierraChart\Data\ | 2019-08-05 20:58:06.556 OS Version Number: 10.0 | 2019-08-05 20:58:06.556 Locale Setting: C | 2019-08-05 20:58:06.556 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-05 20:58:06.558 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 13. | 2019-08-05 20:58:23.710 Current selected Data/Trading service: SC Data - All Services | 2019-08-05 20:58:23.710 SC Data - All Services | Connected to data server. | 2019-08-05 20:58:27.338 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-08-05 20:58:27.340 Symbol settings MD5 received. Request ID: 13. | 2019-08-05 20:58:27.784 Requested symbol settings for service code scdataallservices. Request ID: 14. | 2019-08-05 20:58:27.784 SC Data - All Services | Starting real-time market data updates for: ESU19. ID: 1 | 2019-08-05 20:58:27.787 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESU19 | 2019-08-05 20:58:27.787 SC Data - All Services | Requesting security definition data for: ESU19. ID: 1 | 2019-08-05 20:58:27.787 Added Intraday data request for ESU19 to the queue. | 2019-08-05 20:58:27.787 Intraday data recording state for symbol ESU19 is set to download 'Pending'. | 2019-08-05 20:58:27.787 Delaying start of download for ESU19 | 2019-08-05 20:58:27.851 SC DTC Data with Market Depth | Starting real-time market data updates for: DVOL-SP. ID: 2 Service code: statscalc | 2019-08-05 20:58:28.141 SC DTC Data with Market Depth | Connecting to the server ds3.sierracharts.com. Port 443 | 2019-08-05 20:58:28.141 SC DTC Data with Market Depth | Requesting security definition data for: DVOL-SP. ID: 2 | 2019-08-05 20:58:28.141 DTC Client socket (3) | Creating socket. | 2019-08-05 20:58:28.142 DTC Client socket (3) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:58:28.142 SC Data - All Services | Starting real-time market data updates for: @ES#c. ID: 3 | 2019-08-05 20:58:28.143 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: @ES#c | 2019-08-05 20:58:28.143 SC Data - All Services | Requesting security definition data for: @ES#c. ID: 3 | 2019-08-05 20:58:28.143 No historical data client is currently set to download historical Intraday data for @ES#c. | 2019-08-05 20:58:28.143 Real-time Intraday chart data file updates started for @ES#c | 2019-08-05 20:58:28.143 Intraday chart data file opened for @ES#c | 2019-08-05 20:58:28.143 SC DTC Data with Market Depth | Starting real-time market data updates for: NISS-SP. ID: 4 Service code: statscalc | 2019-08-05 20:58:28.143 SC DTC Data with Market Depth | Requesting security definition data for: NISS-SP. ID: 4 | 2019-08-05 20:58:28.143 Added Intraday data request for NISS-SP to the queue. | 2019-08-05 20:58:28.143 Intraday data recording state for symbol NISS-SP is set to download 'Pending'. | 2019-08-05 20:58:28.143 SC Data - All Services | Starting real-time market data updates for: ESH19. ID: 5 | 2019-08-05 20:58:28.150 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: ESH19 | 2019-08-05 20:58:28.150 SC Data - All Services | Requesting security definition data for: ESH19. ID: 5 | 2019-08-05 20:58:28.150 Added Intraday data request for ESH19 to the queue. | 2019-08-05 20:58:28.150 Intraday data recording state for symbol ESH19 is set to download 'Pending'. | 2019-08-05 20:58:28.150 SC Data - All Services | Starting real-time market data updates for: TICKBA-NYSE. ID: 6 | 2019-08-05 20:58:28.151 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: TICKBA-NYSE | 2019-08-05 20:58:28.151 SC Data - All Services | Requesting security definition data for: TICKBA-NYSE. ID: 6 | 2019-08-05 20:58:28.151 No historical data client is currently set to download historical Intraday data for TICKBA-NYSE. | 2019-08-05 20:58:28.151 Real-time Intraday chart data file updates started for TICKBA-NYSE | 2019-08-05 20:58:28.151 Intraday chart data file opened for TICKBA-NYSE | 2019-08-05 20:58:28.151 SC Data - All Services | Starting real-time market data updates for: VI6A.Z. ID: 7 | 2019-08-05 20:58:28.153 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VI6A.Z | 2019-08-05 20:58:28.153 SC Data - All Services | Requesting security definition data for: VI6A.Z. ID: 7 | 2019-08-05 20:58:28.153 No historical data client is currently set to download historical Intraday data for VI6A.Z. | 2019-08-05 20:58:28.153 Real-time Intraday chart data file updates started for VI6A.Z | 2019-08-05 20:58:28.153 Intraday chart data file opened for VI6A.Z | 2019-08-05 20:58:28.153 SC DTC Data with Market Depth | Starting real-time market data updates for: TICK-NYSE. ID: 8 Service code: statscalc | 2019-08-05 20:58:28.153 SC DTC Data with Market Depth | Requesting security definition data for: TICK-NYSE. ID: 8 | 2019-08-05 20:58:28.153 Added Intraday data request for TICK-NYSE to the queue. | 2019-08-05 20:58:28.153 Intraday data recording state for symbol TICK-NYSE is set to download 'Pending'. | 2019-08-05 20:58:28.153 SC DTC Data with Market Depth | Connected to server. | 2019-08-05 20:58:28.179 SC DTC Data with Market Depth | Starting socket receive thread. | 2019-08-05 20:58:28.179 SC DTC Data with Market Depth | Sending encoding request to server: Binary VLS | 2019-08-05 20:58:28.179 SC DTC Data with Market Depth | Starting real-time market data updates for: ADR-SP. ID: 9 Service code: statscalc | 2019-08-05 20:58:28.179 SC DTC Data with Market Depth | Requesting security definition data for: ADR-SP. ID: 9 | 2019-08-05 20:58:28.179 Added Intraday data request for ADR-SP to the queue. | 2019-08-05 20:58:28.179 Intraday data recording state for symbol ADR-SP is set to download 'Pending'. | 2019-08-05 20:58:28.179 SC Data - All Services | Starting real-time market data updates for: JV6T.Z. ID: 10 | 2019-08-05 20:58:28.182 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: JV6T.Z | 2019-08-05 20:58:28.182 SC Data - All Services | Requesting security definition data for: JV6T.Z. ID: 10 | 2019-08-05 20:58:28.182 No historical data client is currently set to download historical Intraday data for JV6T.Z. | 2019-08-05 20:58:28.183 Real-time Intraday chart data file updates started for JV6T.Z | 2019-08-05 20:58:28.183 Intraday chart data file opened for JV6T.Z | 2019-08-05 20:58:28.183 SC DTC Data with Market Depth | Setting DTC encoding to Binary VLS | 2019-08-05 20:58:28.280 SC DTC Data with Market Depth | Sending logon request message. | 2019-08-05 20:58:28.280 SC DTC Data with Market Depth | Received logon response. | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Server Name: SC Realtime Server. | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Server protocol version: 8. Client protocol version: 8 | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Successfully connected. | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Trading is not supported. | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: ADR-SP | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: DVOL-SP | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: NISS-SP | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Restarting real-time data updates for symbol: TICK-NYSE | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Starting real-time market data updates for: TRIN-NYSE. ID: 11 Service code: statscalc | 2019-08-05 20:58:28.334 SC DTC Data with Market Depth | Requesting security definition data for: TRIN-NYSE. ID: 11 | 2019-08-05 20:58:28.334 Added Intraday data request for TRIN-NYSE to the queue. | 2019-08-05 20:58:28.334 Intraday data recording state for symbol TRIN-NYSE is set to download 'Pending'. | 2019-08-05 20:58:28.334 SC Data - All Services | Starting real-time market data updates for: $SPX. ID: 12 Service code: cboe.index | 2019-08-05 20:58:28.339 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: $SPX | 2019-08-05 20:58:28.339 SC Data - All Services | Requesting security definition data for: $SPX. ID: 12 | 2019-08-05 20:58:28.339 SC Data - All Services | Starting real-time market data updates for: VRCT.Z. ID: 13 Service code: equities.us | 2019-08-05 20:58:28.341 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VRCT.Z | 2019-08-05 20:58:28.341 SC Data - All Services | Requesting security definition data for: VRCT.Z. ID: 13 | 2019-08-05 20:58:28.341 SC Data - All Services | Starting real-time market data updates for: VRET.Z. ID: 14 Service code: equities.us | 2019-08-05 20:58:28.342 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: VRET.Z | 2019-08-05 20:58:28.342 SC Data - All Services | Requesting security definition data for: VRET.Z. ID: 14 | 2019-08-05 20:58:28.342 Requesting market depth updates for: ESU19 if supported. | 2019-08-05 20:58:28.342 Separate subscription for market depth updates not supported. ESU19 | 2019-08-05 20:58:28.342 SC DTC Data with Market Depth | Received security definition for symbol ADR-SP | 2019-08-05 20:58:28.382 SC DTC Data with Market Depth | Received security definition for symbol DVOL-SP | 2019-08-05 20:58:28.382 SC DTC Data with Market Depth | Received security definition for symbol NISS-SP | 2019-08-05 20:58:28.382 SC DTC Data with Market Depth | Received security definition for symbol TICK-NYSE | 2019-08-05 20:58:28.382 SC DTC Data with Market Depth | Received security definition for symbol TRIN-NYSE | 2019-08-05 20:58:28.382 HD Request # 70 | Downloading Intraday chart data for ESU19 to the file ESU19.scid. Service: cme | 2019-08-05 20:58:32.974 HD Request # 70 | Download start date-time: 2019-08-05 20:41:21.000 | 2019-08-05 20:58:32.975 HD Request # 70 | Using server: exchangehistdata1.sierracharts.com port 10150 | 2019-08-05 20:58:32.975 Socket (1) | Creating socket. | 2019-08-05 20:58:32.975 Socket (1) | Connecting to IP: 8.18.161.135. | 2019-08-05 20:58:32.975 HD Request # 70 | Setting DTC encoding to Binary VLS | 2019-08-05 20:58:33.039 HD Request # 70 | Sending historical data logon request message. | 2019-08-05 20:58:33.039 HD Request # 70 | Requesting Intraday data. Start date-time: 2019-08-05 20:41:21. Record interval: 0. Symbol: ESU19 | 2019-08-05 20:58:33.068 HD Request # 70 | Decompressing data. | 2019-08-05 20:58:33.100 HD Request # 70 | Receiving Intraday data for ESU19 starting at 2019-08-05 20:41:21 | 2019-08-05 20:58:33.193 HD Request # 70 | Timestamp of first Intraday data file record written: 2019-08-05 20:41:22 | 2019-08-05 20:58:33.194 Historical data download thread signaled to stop. | 2019-08-05 20:58:33.196 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:58:33.196 HD Request # 70 | Received 5095 records from 2019-08-05 20:41:21.000 to 2019-08-05 20:48:34.000 (7.2 minutes) and wrote 5092 records for ESU19 | 2019-08-05 20:58:33.197 HD Request # 70 | Completion time: 1s | 2019-08-05 20:58:33.198 HD Request # 70 | Intraday data download complete for ESU19. Unique request ID: 67 | 2019-08-05 20:58:33.198 Removed historical data download ID 67 | 2019-08-05 20:58:33.198 Real-time Intraday chart data file updates started for ESU19 | 2019-08-05 20:58:33.198 Intraday chart data file opened for ESU19 | 2019-08-05 20:58:33.198 HD Request # 71 | Downloading Intraday chart data for NISS-SP to the file NISS-SP.scid. Service: statscalc | 2019-08-05 20:58:33.198 HD Request # 71 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:58:33.199 HD Request # 71 | Using server: ds3.sierracharts.com port 10149 | 2019-08-05 20:58:33.199 Socket (4) | Creating socket. | 2019-08-05 20:58:33.200 Socket (4) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:58:33.200 Socket (1) | Socket gracefully closed by remote side. | 2019-08-05 20:58:33.225 Socket (1) | Closed. | 2019-08-05 20:58:33.225 HD Request # 71 | Setting DTC encoding to Binary VLS | 2019-08-05 20:58:33.269 HD Request # 71 | Sending historical data logon request message. | 2019-08-05 20:58:33.269 HD Request # 71 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: NISS-SP | 2019-08-05 20:58:33.298 HD Request # 71 | Decompressing data. | 2019-08-05 20:58:33.328 HD Request # 71 | Receiving Intraday data for NISS-SP starting at 2019-08-05 19:05:00 | 2019-08-05 20:58:33.328 Socket (4) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:58:33.328 Historical data download thread signaled to stop. | 2019-08-05 20:58:33.328 HD Request # 71 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for NISS-SP | 2019-08-05 20:58:33.328 HD Request # 71 | Completion time: 0s | 2019-08-05 20:58:33.330 HD Request # 71 | Intraday data download complete for NISS-SP. Unique request ID: 68 | 2019-08-05 20:58:33.330 Removed historical data download ID 68 | 2019-08-05 20:58:33.330 Real-time Intraday chart data file updates started for NISS-SP | 2019-08-05 20:58:33.330 Intraday chart data file opened for NISS-SP | 2019-08-05 20:58:33.330 HD Request # 72 | Downloading Intraday chart data for ESH19 to the file ESH19.scid. Service: cme | 2019-08-05 20:58:33.330 HD Request # 72 | Download start date-time: 2019-03-15 08:29:55.000 | 2019-08-05 20:58:33.331 HD Request # 72 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2019-08-05 20:58:33.331 Socket (1) | Creating socket. | 2019-08-05 20:58:33.332 Socket (1) | Connecting to IP: 8.18.161.133. | 2019-08-05 20:58:33.332 Socket (4) | Socket gracefully closed by remote side. | 2019-08-05 20:58:33.358 Socket (4) | Closed. | 2019-08-05 20:58:33.358 HD Request # 72 | Setting DTC encoding to Binary VLS | 2019-08-05 20:58:33.401 HD Request # 72 | Sending historical data logon request message. | 2019-08-05 20:58:33.401 Symbol settings received. Request ID: 14. | 2019-08-05 20:58:33.438 HD Request # 72 | Requesting Intraday data. Start date-time: 2019-03-15 08:29:55. Record interval: 0. Symbol: ESH19 | 2019-08-05 20:58:33.439 HD Request # 72 | Decompressing data. | 2019-08-05 20:58:33.472 HD Request # 72 | Receiving Intraday data for ESH19 starting at 2019-03-15 08:29:55 | 2019-08-05 20:58:33.473 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:58:33.473 Socket (1) | Socket gracefully closed by remote side. | 2019-08-05 20:58:33.500 Socket (1) | Closed. | 2019-08-05 20:58:33.500 Historical data download thread signaled to stop. | 2019-08-05 20:58:33.516 HD Request # 72 | Received 1 record from 2019-03-15 08:29:55.000 to 2019-03-15 08:29:55.000 (0.0 seconds) and wrote 0 records for ESH19 | 2019-08-05 20:58:33.516 HD Request # 72 | Completion time: 0s | 2019-08-05 20:58:33.517 HD Request # 72 | Intraday data download complete for ESH19. Unique request ID: 69 | 2019-08-05 20:58:33.517 Removed historical data download ID 69 | 2019-08-05 20:58:33.517 Real-time Intraday chart data file updates started for ESH19 | 2019-08-05 20:58:33.517 Intraday chart data file opened for ESH19 | 2019-08-05 20:58:33.517 HD Request # 73 | Downloading Intraday chart data for TICK-NYSE to the file TICK-NYSE.scid. Service: statscalc | 2019-08-05 20:58:33.517 HD Request # 73 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:58:33.517 HD Request # 73 | Using server: ds4.sierracharts.com port 10149 | 2019-08-05 20:58:33.517 Socket (1) | Creating socket. | 2019-08-05 20:58:33.517 Socket (1) | Connecting to IP: 192.81.56.146. | 2019-08-05 20:58:33.518 Chart #20 has tagged chart #10 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:58:33.527 Chart #20 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:58:33.527 Chart #20 has tagged chart #23 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:58:33.527 Chart #20 has tagged chart #32 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:58:33.527 HD Request # 73 | Setting DTC encoding to Binary VLS | 2019-08-05 20:58:33.610 HD Request # 73 | Sending historical data logon request message. | 2019-08-05 20:58:33.610 Chart #30 has tagged chart #13 for full recalculation. Chartbook: ES.cht | 2019-08-05 20:58:33.714 ESU19 [CB] 2 Sec #13 | Performing a full recalculation because it has been tagged. Chartbook: ES.cht | 2019-08-05 20:58:33.723 HD Request # 73 | Requesting Intraday data. Start date-time: 2019-08-05 19:05:00. Record interval: 0. Symbol: TICK-NYSE | 2019-08-05 20:58:34.642 HD Request # 73 | Decompressing data. | 2019-08-05 20:58:34.682 HD Request # 73 | Receiving Intraday data for TICK-NYSE starting at 2019-08-05 19:05:00 | 2019-08-05 20:58:34.683 Socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-05 20:58:34.683 Socket (1) | Socket gracefully closed by remote side. | 2019-08-05 20:58:34.723 Socket (1) | Closed. | 2019-08-05 20:58:34.723 Historical data download thread signaled to stop. | 2019-08-05 20:58:35.071 HD Request # 73 | Received 1 record from 2019-08-05 19:05:00.000 to 2019-08-05 19:05:00.000 (0.0 seconds) and wrote 0 records for TICK-NYSE | 2019-08-05 20:58:35.071 HD Request # 73 | Completion time: 2s | 2019-08-05 20:58:35.071 HD Request # 73 | Intraday data download complete for TICK-NYSE. Unique request ID: 70 | 2019-08-05 20:58:35.071 Removed historical data download ID 70 | 2019-08-05 20:58:35.071 Real-time Intraday chart data file updates started for TICK-NYSE | 2019-08-05 20:58:35.071 Intraday chart data file opened for TICK-NYSE | 2019-08-05 20:58:35.071 HD Request # 74 | Downloading Intraday chart data for ADR-SP to the file ADR-SP.scid. Service: statscalc | 2019-08-05 20:58:35.072 HD Request # 74 | Download start date-time: 2019-08-05 19:05:00.000 | 2019-08-05 20:58:35.072 HD Request # 74 | Using server: ds3.sierracharts.com port 10150 | 2019-08-05 20:58:35.072 Socket (1) | Creating socket. | 2019-08-05 20:58:35.072 Socket (1) | Connecting to IP: 65.182.172.42. | 2019-08-05 20:58:35.072 Date Time Of Last Edit: 2019-08-06 06:49:07
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| [2019-08-06 06:49:26] |
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We see the problem: TransAct WS | Connected to data and trading server. | 2019-08-05 20:53:53.355
We will have this resolved in 1970 which will be out before morning.
Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2019-08-05 20:53:53.359 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-02 19:43:25] |
| j4ytr4der_ - Posts: 946 |
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I'm running version 2098 (prerelease) and also getting this message. Is there something I need to do on my side? Settings all look correct to me. I have an email in to TransACT support as well but doubt I'll hear back until Monday.
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| [2020-05-03 23:48:13] |
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Refer to this particular section: https://www.sierrachart.com/index.php?page=doc/TransAct.php#AccountLogonError Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2020-05-04 02:22:33] |
| j4ytr4der_ - Posts: 946 |
|
Thanks, I've already contacted them so am just waiting to hear back, probably tomorrow I'm guessing. But if I choose one of their options to use SC, won't that mean I'll be paying them monthly for it also? I've already paid directly to you, so I'm a bit confused regarding the suggestion at that link. Thanks. |
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