Support Board
Date/Time: Thu, 06 Feb 2025 18:15:56 +0000
Post From: Transact Account logon error
| [2019-08-02 22:17:01] |
| conr - Posts: 204 |
|
Downloaded 1968 and getting the same message. Software version: 1968 64-bit | 2019-08-02 17:13:05.601 Usage end date: 2019-09-14 | 2019-08-02 17:13:05.601 Enabled for: Advanced Features 2. | 2019-08-02 17:13:05.601 Enabled for: Sierra Chart Historical Data Service. | 2019-08-02 17:13:05.601 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2019-08-02 17:13:05.601 Enabled for exchange: INDEXES_DATA_BARCHART | 2019-08-02 17:13:05.601 Enabled for exchange: CME with Market Depth for nonprofessional Trading accounts | 2019-08-02 17:13:05.601 Received 1 data feed usernames. | 2019-08-02 17:13:05.601 Allow Support for Sierra Chart Data Feeds is enabled. | 2019-08-02 17:13:05.601 Current selected Data/Trading service: SC Data - All Services | 2019-08-02 17:13:05.601 Custom symbol settings values: disabled | 2019-08-02 17:13:05.601 Chart Update Interval: 900 | 2019-08-02 17:13:05.601 Intraday Data Storage Time Unit: 0 | 2019-08-02 17:13:05.601 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2019-08-02 17:13:05.601 2019-08-02 17:13:05 Local computer time | 2019-08-02 17:13:05.601 2019-08-02 22:13:05 Local computer time in UTC | 2019-08-02 17:13:05.601 2019-08-02 17:13:05 Local computer time in SC Time Zone | 2019-08-02 17:13:05.601 2019-08-02 18:07:21 Server time in UTC | 2019-08-02 17:13:05.601 Local computer UTC time and Server UTC time difference: 0 seconds. | 2019-08-02 17:13:05.601 Program path: C:\SierraChart\ | 2019-08-02 17:13:05.601 Data Files path: C:\SierraChart\Data\ | 2019-08-02 17:13:05.601 OS Version Number: 10.0 | 2019-08-02 17:13:05.602 Locale Setting: C | 2019-08-02 17:13:05.602 DLLs: AdaptiveVolumeRatio_MAByTick.dll, IOAMT.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2019-08-02 17:13:05.604 SC Data - All Services | Disconnected. | 2019-08-02 17:13:23.707 SC Data - All Services | Disconnected. | 2019-08-02 17:13:23.740 Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 3. | 2019-08-02 17:13:23.743 Current selected Data/Trading service: TransAct WS | 2019-08-02 17:13:23.743 Symbol settings MD5 received. Request ID: 3. | 2019-08-02 17:13:24.423 Requested symbol settings for service code transact.trading. Request ID: 4. | 2019-08-02 17:13:24.423 Symbol settings received. Request ID: 4. | 2019-08-02 17:13:25.202 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:27.064 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:27.065 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:27.065 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:27.065 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:27.096 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:27.096 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Sec-WebSocket-Accept: 4XSjXK4aWzUezP1fqh9plYab33I= | 2019-08-02 17:13:27.197 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:27.197 Auth Websocket | Server header | | 2019-08-02 17:13:27.197 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:27.197 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:27.197 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:27.227 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:27.227 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:27.227 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:27.328 TransAct WS | Disconnected. | 2019-08-02 17:13:27.328 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:27.328 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:27.328 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:27.356 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:27.356 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:27.384 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:27.384 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:30.315 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:30.315 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:30.315 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:30.315 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:30.343 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:30.343 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Sec-WebSocket-Accept: ufRB05UfrUcT8A4bjF0nJQgolyI= | 2019-08-02 17:13:30.441 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:30.441 Auth Websocket | Server header | | 2019-08-02 17:13:30.441 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:30.441 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:30.441 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:30.471 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:30.471 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:30.471 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:30.486 TransAct WS | Disconnected. | 2019-08-02 17:13:30.486 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:30.486 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:30.486 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:30.514 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:30.514 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:30.542 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:30.542 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:33.486 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:33.486 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:33.486 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:33.486 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:33.515 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:33.515 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Sec-WebSocket-Accept: pRpLutYz2kVeWHWUwqpRJ22Q1ds= | 2019-08-02 17:13:33.616 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:33.616 Auth Websocket | Server header | | 2019-08-02 17:13:33.616 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:33.616 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:33.616 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:33.645 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:33.645 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:33.645 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:33.658 TransAct WS | Disconnected. | 2019-08-02 17:13:33.658 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:33.658 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:33.658 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:33.688 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:33.688 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:33.715 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:33.715 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:36.658 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:36.658 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:36.658 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:36.658 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:36.687 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:36.687 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Sec-WebSocket-Accept: kiFFHV8WCKyAzt5msZTA3UPB2Tg= | 2019-08-02 17:13:36.786 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:36.786 Auth Websocket | Server header | | 2019-08-02 17:13:36.786 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:36.786 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:36.786 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:36.816 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:36.816 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:36.816 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:36.830 TransAct WS | Disconnected. | 2019-08-02 17:13:36.830 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:36.830 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:36.830 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:36.858 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:36.858 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:36.886 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:36.886 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:39.830 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:39.830 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:39.830 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:39.830 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:39.859 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:39.859 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Sec-WebSocket-Accept: +r1uM9ECh59mkOArJhAIe0l+c88= | 2019-08-02 17:13:39.958 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:39.958 Auth Websocket | Server header | | 2019-08-02 17:13:39.958 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:39.958 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:39.958 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:39.987 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:39.987 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:39.987 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:40.001 TransAct WS | Disconnected. | 2019-08-02 17:13:40.001 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:40.001 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:40.002 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:40.030 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:40.030 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:40.058 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:40.058 TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2019-08-02 17:13:43.017 Auth Websocket | Connecting to WebSocket server. | 2019-08-02 17:13:43.017 Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2019-08-02 17:13:43.017 Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2019-08-02 17:13:43.017 Auth Websocket | Opening WebSocket. | 2019-08-02 17:13:43.046 Auth Websocket | Sending WebSocket handshake. | 2019-08-02 17:13:43.046 Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Upgrade: WebSocket | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Connection: Upgrade | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Sec-WebSocket-Accept: UovLU01FjAtZPHZeHxrq2UaNGuQ= | 2019-08-02 17:13:43.145 Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2019-08-02 17:13:43.145 Auth Websocket | Server header | | 2019-08-02 17:13:43.145 Auth Websocket | Web socket state is now open. | 2019-08-02 17:13:43.145 TransAct WS | Sending account logon message. Simulated Live | 2019-08-02 17:13:43.145 TransAct WS | Account logon error: -1(-1) | 2019-08-02 17:13:43.175 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2019-08-02 17:13:43.175 Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:43.175 Auth Websocket | WebSocket closed. | 2019-08-02 17:13:43.189 TransAct WS | Disconnected. | 2019-08-02 17:13:43.189 Will reconnect to the server in 3.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2019-08-02 17:13:43.189 Auth Websocket socket (1) | Write in progress. Shutdown being delayed. | 2019-08-02 17:13:43.189 Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2019-08-02 17:13:43.218 Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2019-08-02 17:13:43.218 Auth Websocket socket (1) | Socket gracefully closed by remote side. | 2019-08-02 17:13:43.246 Auth Websocket socket (1) | Closed. | 2019-08-02 17:13:43.246 |