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Using the TAB key and section 508 compliance

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[2017-09-26 08:57:19] #1 [Go To First Post]
User29926 - Posts: 92
Was there a reason that SC was designed not to be section 508 compliant. Users are not able to use the TAB key to select and move thru main menu items ie: File, Edit, Chart etc? The main menus items do not have standard short cut assignments either ie:File (Alt-F),Edit (Alt-E) . Even the spreadsheet lacks this standard windows design features and 508 compliance? If a main menu item is first manually clicked on with the mouse, I can then use the arrow keys to move thru the drop down menu items. When or will these issues be fixed?

[2017-09-26 15:08:28] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have never known the tab key to ever navigate around a menu in a program. Windows does not support that. Sierra Chart uses standard Windows operating system menus. All of the menus support the Alt key because they are standard Windows menus. They all have single character access. For example, you can use Alt-F to open the File menu. That is extremely obvious when you press the Alt key because you see the letter F underlined. And once the menu is open you can navigate through with the arrow keys. No one is going to have any trouble with this. If you do, there are two possibilities. There is a problem with your system. Or possibly through customizing Keyboard shortcuts in Sierra Chart you have set the arrow keys for some other purpose: Global Settings Menu: Customize Keyboard Shortcuts (Global Settings menu) If a main menu item is first manually clicked on with the mouse, I can then use the arrow keys to move thru the drop down menu items. You can do this now. And you can also navigate around a Spreadsheet Sheet with the arrow keys. There is nothing for us to fix here at all. Everything you mentioned is something for you to resolve on your side. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-26 15:10:27

[2017-09-26 17:15:18] #3 [Go To First Post]
User29926 - Posts: 92
I`m using version 1614 and when I set focus the main SC application and press ALT-F. The file menu does not drop down. I have not changed any short cuts or made any new shortcuts. On my web browser when I set focus to it and hit ALT-F, the file menu drops down. I do not require these short cuts to work for me, but a disabled family member does. She was looking to move to SC from another platform because its now free at her broker. However, I will pass along what I found on both my workstations regarding SC. Also will pass along a screen shot of your response which is basically ("resolve on your side")to her 508 concerns to the same issues she had experienced as well. Date Time Of Last Edit: 2017-09-26 17:24:22

[2017-09-26 18:00:06] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
There is little doubt the problem is on the system side. If anyone else notices this, let us know. It would seem very doubtful anyone would respond. What would be a good idea, is it that if users can open the File menu with Alt-F, to let us know. We just tested another system. And there is no problem. If there is any program which would have a problem like this, it would not be Sierra Chart. Also will pass along a screen shot of your response which is basically ("resolve on your side")to her 508 concerns to the same issues she had experienced as well. Good. Clearly there is nothing we can do because this functionality is managed by the Windows operating system. The only potential problem involves keyboard shortcuts. Reset those to default: Global Settings >> Customize Keyboard Shortcuts >> Set All to Defaults. Press OK. Might be a good idea to run an Internet search to see if you can find any information about menu keyboard shortcuts not working on a system or with a particular program. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-26 18:03:17

[2017-09-26 18:04:25] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
See if you have a problem when you clear the keyboard shortcuts: Global Settings >> Customize Keyboard Shortcuts >> Clear All Shortcuts. Press OK. And then also restart Sierra Chart, although normally that is not necessary. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-26 18:04:37

[2017-09-26 18:25:47] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
What version of Windows are you running? We are testing on Windows 7 and Server 2008 and 2012. It really is very hard to believe you would have a problem like this. Maybe there is some other utility program you are running which is interfering with keyboard access to menus. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2017-09-26 23:41:26] #7 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We tested Sierra Chart on another system and still no problem opening a menu by using the Alt key and the shortcut letter. The menus are easily interacted with through the keyboard including the use of the arrow keys. If any other user can interact with the menus by using the Alt key and the arrow keys, then let us know. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-26 23:42:01

[2017-09-30 15:39:53] #8 [Go To First Post]
User29926 - Posts: 92
I have win 10 Enterprise and she has win 10 pro. As I said before, I don't need those shortcut features to work for me. She was looking to change futures brokers for a cheaper commission rate. Since I`m with Infinity Futures,recommended them and that she would get SC for free. I didn't even know the shortcuts wasn't working, until she being an disabled person was testing out SC, pointed them out. I told her I would post her concerns for her and let her know the answer received. After I sent her the screen shots of the SC support staff responses (#2 and #4) to her concerns. She was shocked at the tone of the response given by a representative of the company to a current customer. So she decided to remain with her current broker and to keep her current trading platform instead. Sometimes you only get one chance to make a good impressing and gain a new customer form a competitor. This was one of those times. Date Time Of Last Edit: 2017-09-30 15:47:45

[2017-09-30 15:50:02] #9 [Go To First Post]
User432808 - Posts: 1
Are you on crack? Wow. Just wow.

[2017-09-30 16:14:11] #10 [Go To First Post]
User29926 - Posts: 92
Are you on crack? Wow. Just wow. Are you on Meth or Opioids? Date Time Of Last Edit: 2017-09-30 16:14:29

[2017-09-30 18:15:12] #11 [Go To First Post]
User29926 - Posts: 92
Are you on crack? Wow. Just wow. I also find it very interesting that a newly created user account. Chooses within a few minutes to makes its first post ever, to my thread just to attack and insult me. My guess would be that it was the very same SC support person who made the comments on post (#2 and #4). Too much of a coward to post using "Sierra Chart Engineering", instead choose to create a troll account to post their insults to a customer. Date Time Of Last Edit: 2017-09-30 18:18:15


1st post.PNG / V - Attached On 2017-09-30 18:16:51 UTC - Size: 2.54 KB - 281 views

[2017-09-30 21:27:36] #12 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
My guess would be that it was the very same SC support person who made the comments on post (#2 and #4). No, this is not true. That post came from - United States - 47.221.26.156. If you really believe that post was from us, then you really truly do not understand who we are and the respect that we actually do have for users. We always do our best and are competent, honest, clear and direct and to the point. It is clear that this is some kind of system issue. And it is surprising that both of you are having a problem. And we are interested to hear if anyone else is having an issue. So far no one else has reported this. I didn't even know the shortcuts wasn't working, until she being an disabled person was testing out SC, pointed them out. I told her I would post her concerns for her and let her know the answer received. After I sent her the screen shots of the SC support staff responses (#2 and #4) to her concerns. She was shocked at the tone of the response given by a representative of the company to a current customer. Hopefully, you provided the postings in their entirety to your family member. We have answered the support request in detail and we did significant testing. And we thought through the potential possibilities of where there would be a problem and provided some potential solutions. The support request was properly handled and we were very clear and honest about it. We are not representative of the company and we are not some "support person". We are the developers. The fact that only the top developers are here on this board answering the questions shows the level of respect that we have to you. If your family member is misunderstanding that, then there is not much we can do about that. It is more of their loss than it is to us. I suppose we could do a remote assistance session to look into this, but generally we avoid those kinds of things for system issues because really we consider those outside the scope of our support. Getting too involved with external issues consumes too much of our time and is a detriment to the entire user base because it takes away time from development which benefits all users. Unless there is more information we need to gain about a problem. Anyway, let us know if you do want us to have a look at this. Because it really seems incredible you would have a problem like this. This is such basic functionality that we have never known to be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-30 23:13:29

[2017-09-30 21:32:39] #13 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The prior post has been updated. It is also very rare that we see that type of language in post #9 being used by someone on this board. We looked at the account information for that account, and we see nothing unusual about it. It has what appears to be a valid address and telephone number. And the state also matches with the state of the IP address. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-30 21:40:09

[2017-09-30 22:05:53] #14 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Let us explain, the basis of post #2. You have made a posting on this board alleging that Sierra Chart is not compliant with US legislation and think this problem is a problem on our side and wanted us to "Fix" the problem. Aside with the noncompliance issue, do you know how many times we hear people blame problems which are not ours and are due to external services or system issues? In the case of external service issues, this is due to stupid programming, incompetency, and total irresponsibility from external services that go on perpetually or for years. We looked at your problem report. We did testing on several systems and could not duplicate it. We thought through what could possibly be the issue and what possible changes have been made that could lead to the issue. There are no changes which should lead to the problem, and if there were, if anything they would be more likely to resolve an issue like this than to cause it. Keyboard shortcuts were a significant consideration as to what the problem could be, and we wanted you to reset those or clear those. We do not even know if you even tried that at this point. You never said. Once we came to a proper conclusion this is going to be a system issue on your side, we clearly expressed that. We want to bring this matter to a close to prevent follow-up postings which take more of our time. This is the basis of why what we said what was said. Now if it is taken in a negative way, we cannot help that but we will take a little time to express some background information. Also, when you use Sierra Chart and you are connecting it with external systems, you are not using a complete solution provided by Sierra Chart. For example when using Interactive Brokers all of the functionality and all the problems you encounter related to that Interactive Brokers system, are not our problem but they often make us look bad and look like idiots. The same goes with TransAct. Whatever issues you experience on the TransAct side and whatever issues you experience with the "bridge" program that we did not develop, which causes issues when using Sierra Chart, also are not our problems but they do make us look bad. And we are not happy about that. We deal with so many external service issues. We get tired of these things and we do not like the bad impression they create. And once again post #9 is not from us. And we are more than happy if you take this thread in its entirety, and provide it to your family member and share it on other forums on the Internet. This is encouraged. And you can also see how much time we waste with stupid exchange policies: About Real-time Futures Data Finally, if you want us to have a look at this, on your side, we can, but it would not be me who would do the remote assistance session. I would have one of our developers do this that I trust with this particular issue. We really just want to validate the problem, and see if anything obvious comes to mind. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-30 22:09:38

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