Home >> Support Board

Support Board

Date/Time: Mon, 16 Sep 2024 11:31:04 +0000

How to Post a Message for Support

Post From: Using the TAB key and section 508 compliance

[2017-09-30 21:27:36] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
My guess would be that it was the very same SC support person who made the comments on post (#2 and #4). No, this is not true. That post came from - United States - 47.221.26.156. If you really believe that post was from us, then you really truly do not understand who we are and the respect that we actually do have for users. We always do our best and are competent, honest, clear and direct and to the point. It is clear that this is some kind of system issue. And it is surprising that both of you are having a problem. And we are interested to hear if anyone else is having an issue. So far no one else has reported this. I didn't even know the shortcuts wasn't working, until she being an disabled person was testing out SC, pointed them out. I told her I would post her concerns for her and let her know the answer received. After I sent her the screen shots of the SC support staff responses (#2 and #4) to her concerns. She was shocked at the tone of the response given by a representative of the company to a current customer. Hopefully, you provided the postings in their entirety to your family member. We have answered the support request in detail and we did significant testing. And we thought through the potential possibilities of where there would be a problem and provided some potential solutions. The support request was properly handled and we were very clear and honest about it. We are not representative of the company and we are not some "support person". We are the developers. The fact that only the top developers are here on this board answering the questions shows the level of respect that we have to you. If your family member is misunderstanding that, then there is not much we can do about that. It is more of their loss than it is to us. I suppose we could do a remote assistance session to look into this, but generally we avoid those kinds of things for system issues because really we consider those outside the scope of our support. Getting too involved with external issues consumes too much of our time and is a detriment to the entire user base because it takes away time from development which benefits all users. Unless there is more information we need to gain about a problem. Anyway, let us know if you do want us to have a look at this. Because it really seems incredible you would have a problem like this. This is such basic functionality that we have never known to be a problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2017-09-30 23:13:29