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[Locked] - Resolved: EUREX Data Feed Down 2023-11-29

View Count: 6256

[2023-11-29 12:37:27] #25 [Go To First Post]
VaiMyFractalRange - Posts: 3
I always have a spare data sub with IBKR Just in case And also to be able to use IB api for models Now I glad I have it

[2023-11-29 12:46:58] #26 [Go To First Post]
kremat0r - Posts: 45
With IBKR this is the "best way" to trade EUREX, but it's really slow :( Placing order in Sierra, going by API to IBKR takes "ages" comparing to trading directly in Sierra. That's why I was patiently waiting for Teton on EUREX, but it seems it will never happen :(

[2023-11-29 12:50:41] #27 [Go To First Post]
VaiMyFractalRange - Posts: 3
I believe SC said before, that Teton for eurex will not happen

[2023-11-29 13:45:29] #28 [Go To First Post]
User555708 - Posts: 11
This is ridiculous, other feeds had zero issues. This is unacceptable!!!!

[2023-11-29 13:50:53] #29 [Go To First Post]
kremat0r - Posts: 45
This is ridiculous, other feeds had zero issues. This is unacceptable!!!! It happen many times in the past, so it will be same story in the future. I'm really exhausted with their approach, I know they need to follow many stupid EU rules. They will wake up, when they will realize that volume is declining and declining.

[2023-11-29 13:55:30] #30 [Go To First Post]
Niko - Posts: 9
Priority: Medium Thats obviously how they treat this issue.

[2023-11-29 14:10:54] #31 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
The connectivity issue, has been turned over to the co-location facility and they are not taking immediate action to investigate. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 14:11:04

[2023-11-29 14:16:12] #32 [Go To First Post]
kremat0r - Posts: 45
There are not enough curse words to describe their approach.

[2023-11-29 14:17:45] #33 [Go To First Post]
User976521 - Posts: 4
I just reverted back to version 2393 of SC and using CQG, so I have now data for trading the DAX. Real time data only , no historical. I should have done this earlier.

[2023-11-29 14:21:04] #34 [Go To First Post]
User437588 - Posts: 56
Hallo Sorry, das ich jetzt nachfrage aber ich finde hier keine Antwort. Warum haben wir keine Eurex Daten mehr??? Wo ist das Problem???

[2023-11-29 14:21:44] #35 [Go To First Post]
User555708 - Posts: 11
I love how you had to do that on your own, no workarounds from SC. Jesus!!!

[2023-11-29 15:19:12] #36 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We have been told, we need to rely on Deutsche Borse to investigate and resolve. And we do not know why they are taking so long with this. We are now sending our own technician to look into this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-29 15:27:50] #37 [Go To First Post]
User467494 - Posts: 21
You should have done that before. Germans are NOT the dog's bullocks. A Mercedes or a BMW are shit compared to Lexus .. Sounds like they're avoiding the issue. Tomorrow is a potential superb day with important European data coming out at 8 and 11 am central eur time. I'd hate to be unable 2 trade ... Date Time Of Last Edit: 2023-11-29 15:30:23

[2023-11-29 15:29:45] #38 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
The problem has to be resolved in a matter of hours. It should have been resolved hours ago close to the open this morning in Europe. With everything we know, this should not be difficult to resolve. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 15:39:22

[2023-11-29 15:51:26] #40 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We now have an answer as to why this is taking so long: During the week, any and all physical works must be performed in the window of 22:30 to 01:00 CET. Therefore, one way or another we know this will be resolved, before tomorrow morning in Europe. We know there is a physical connectivity problem. And every point of the connection is going to be checked. Between the technical work being done by the exchange and our technician, the problem will be found and resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-29 15:53:58] #41 [Go To First Post]
User467494 - Posts: 21
They should have told you that in the 1st place! Not at 17:00 central European time ... German efficiency my a! Date Time Of Last Edit: 2023-11-29 16:13:20**

[2023-11-29 19:58:38] #42 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We apologize for the delay. We are told that the technician from our side is not going to start work until 5 PM Eastern. So everyone is delaying this. And we also provided instructions to our infrastructure provider, immediately at the start, to have the data center, check the connection to the extent they could. But we were told they just could not do that and EUREX had to initiate this. So we did everything we could on our side to get this taken care of immediately. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 20:03:26

[2023-11-29 20:13:40] #43 [Go To First Post]
User467494 - Posts: 21
So that's 11 PM CET ... Eurex will start at 8:00 PM Eastern time, or tomorrow at 1:00 AM CET. - Question: once this is sorted out will we get data from today and up to the time when the RT feed starts? I ask because I need to have accurate floor trader's levels - previous day Open, Close, High and Low. Thanks. Date Time Of Last Edit: 2023-11-29 20:17:14

[2023-11-29 20:26:38] #44 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Yes we are going to patch the missing data. We are not sure we would get to that before the open but it will be done. Actually we can probably get started on that right now being we are close to the EUREX close. And we are also going to be doing a full review of our entire EUREX set up to ensure better redundancy. but still this should not have taken so long, a simple connection within the building over to the EUREX T7 switches, to get this resolved. This is just very simple and straightforward. There is no reason why this should not have been resolved within an hour or two depending upon where the fault is. If the fault is somewhere within control of EUREX then it would have taken till the end of the day and we did not know this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 20:39:48

[2023-11-29 22:52:22] #45 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
Latest: The field tech is at the cabinet now to begin troubleshooting. We will update you shortly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-29 22:56:01] #46 [Go To First Post]
User795199 - Posts: 1
BUT THIS PROBLEM OF CONNECTION TO EUREX IS NOT YET RESOLVED ???????? ARE YOU GIVING A FUCK OR WHAT? WHY WE PAY FOR A FLOW SERVICE THAT DOES NOT WORK ????

[2023-11-29 23:50:18] #47 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
The connection is now back. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-30 00:03:06] #48 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
The connection is confirmed back and functioning properly. When we asked for an explanation, they did not provide one. They said they are going to write something up. Apparently the technician we were working with did not know what the problem was and he has to find out from the data center. So at this point we do not have an answer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-11-30 00:20:34] #49 [Go To First Post]
ShuvFlowTrader - Posts: 27
The chart's still blank between 29Nov 1:30 AM until now, reloading is not restoring the data, pls advice when its going to be done.

[2023-11-30 00:25:56] #50 [Go To First Post]
Sierra_Chart Engineering - Posts: 16292
We will update this thread when the historical data is patched. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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