Support Board

Date/Time: Mon, 16 Sep 2024 19:35:29 +0000

Post From: Resolved: EUREX Data Feed Down 2023-11-29

[2023-11-29 20:26:38] Link To Thread - Link To Post [Go To First Post]
Sierra_Chart Engineering - Posts: 16387
Yes we are going to patch the missing data. We are not sure we would get to that before the open but it will be done. Actually we can probably get started on that right now being we are close to the EUREX close. And we are also going to be doing a full review of our entire EUREX set up to ensure better redundancy. but still this should not have taken so long, a simple connection within the building over to the EUREX T7 switches, to get this resolved. This is just very simple and straightforward. There is no reason why this should not have been resolved within an hour or two depending upon where the fault is. If the fault is somewhere within control of EUREX then it would have taken till the end of the day and we did not know this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-11-29 20:39:48