Support Board
Date/Time: Tue, 18 Mar 2025 10:16:57 +0000
Storage Memory Issue
View Count: 1516
| [2022-09-02 18:53:56] |
| Steve Leon - Posts: 312 |
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I have been having a number of issues with the platform, particularly today. I believe the problem is related to Hard Drive being full. Sierra Charts is currently using 268 GB of space and I have used up 465 GB with 76 MB of space left. Do you have any suggestions on what I should do ? I do have an external drive that I could transfer folders over to. But I am hesitant to move any the Sierra files over there because I am not sure how to d o this correctly and dont know if the program will work properly after doing that. I could also transfer other folders over but seem like that will only free up a small amount of memory ? Is this the amount of memory some people are using with Sierra Charts ? I dont feel like I am doing anything out of the ordinary. How much memory would you suggest I have. I guess right now I must have 500 GB. Thank you |
 Sierra Charts error.PNG / V - Attached On 2022-09-02 18:52:28 UTC - Size: 0 B - 128 views |
| [2022-09-02 19:39:04] |
| John - SC Support - Posts: 38735 |
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For some reason the image you tried to attach did not come through properly, so we are not sure what error you are getting. But if you still have space on your disk, then you should not be having an issue related to that. Still, in terms of freeing up space, follow these instructions, which will take you through the process of eliminating unused symbols and then will link you to how to delete the files associated with those symbols: Chart Data and Chart Data Files: Cleaning Up Old and Unused Symbols for Efficiency You do not need to worry if you delete a chart date file by accident, the system will redownload the data. As to how much disk space is taken up, what you have is not unusual. If not monitored, the data files will continue to accumulate and can take up quite a bit of space. You just need to ensure you go through the process above once in awhile to ensure you keep your space clean. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-03 00:38:29] |
| Steve Leon - Posts: 312 |
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Thank you. I dont know what exactly happened but i do believe the initial cause was that my hard drive was completely full. The RAM was at 98% use, Sierra was not behaving properly (e.g. data points were being skipped, gaps i bars etc ...) and other programs also were not working properly and referencing that there was not enough disc space. I could not even open close any windows without significant delay. I did wind up cleaning up and creating some space and that helped. So i started to shut down my subinstances and the 3rd and 2nd subinstances did not shut down properly. I got recurring error messages that i had never seen before. I was not able to retrieve the picture i sent you because i dont think the picture was take because of the low disc space. When I went to restart the platform and the subinstances - they were gone/blank. So i was able to create new subinstances and then open the backup chartbook files One of the problems I am having is that in my subinstnace 3 which i was doing alot of work on. I had set up the Global Graphics settings in that subinstance. I had saved those settings under a name. However I cannot find any of the Global graphics settings i created in that subinstance. i dont see it in backups section of that subinstance. How do you think i can find it ? Or do you think it is lost ? Will work on cleaning up the folders/symbols as you suggested. If i get another computer (i am considering to get a backup) how much hard disc space do you suggest. I have 500 GB now. It does not seem like this enough ? Thank you |
| [2022-09-04 09:28:48] |
| Sierra_Chart Engineering - Posts: 18817 |
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Global Graphics Settings are contained in the Sierra4.config file. We would recommend a 500 GB minimum, NVME storage drive dedicated for Sierra Chart. So you will want to have several drives on your system. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-04 09:31:19
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| [2022-09-04 11:44:23] |
| Steve Leon - Posts: 312 |
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I am gradually restoring my charts to the way they were. I was able to clear up a lot of memory by deleting the market depth data folder as you suggested. Thank you It seems as though the main instance and the sub instances were "reset"/blanked out. Does that make sense with what i described happened ? This includes the data settings and the global settings i had. Is there a way to retrieve those global settings by any chance ? Also if i am using Denali data with Sierra Teton order routing. do I just select Teton (trading) under data services section ? I thought I had to select Denali for data but I did not see it on the dropdown menu. Thanks |
| [2022-09-06 13:44:58] |
| Steve Leon - Posts: 312 |
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I found the Sierra4.config file in my subinstance backups and tried to move it to the data folder for that subinstance. i do not see it in there for some reason after moving it. Also When I look under global graphics settings i do not see me previously saved format name. I shut the platform down and rebooted it. Not sure what I did wrong Can you also briefly describe the relationship between the main instance and the subinstances. It seems like information does not always flow two ways. Thank you |
| [2022-09-09 09:00:55] |
| Sierra_Chart Engineering - Posts: 18817 |
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No, it does not make sense to us: It seems as though the main instance and the sub instances were "reset"/blanked out. We do not know exactly what happened.Does that make sense with what i described happened ? Is there a way to retrieve those global settings by any chance ?
Backups are made of these files. Refer to:Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File I found the Sierra4.config file in my subinstance backups and tried to move it to the data folder for that subinstance. You do not put this into the Data folder but into the installation folder of Sierra Chart. Instructions:Resetting Sierra Chart to a Default State / Restoring Backup Global Configuration File: Restoring Backup Global Configuration File do I just select Teton (trading) under data services section ? Follow the instructions here:Sierra Chart Teton Futures Order Routing: Setup Instructions No it does not : It seems like information does not always flow two ways.
Full information is here: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-09 09:04:13
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| [2022-09-09 12:34:38] |
| Steve Leon - Posts: 312 |
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In regards to the Teton Futures order routing/data setup. This is what I am seeing (attached picture). Should I be selecting Teton CME Order Routing (trading) on the dropdown menu for Current selected server ? Does that automatically use Denali data ? I do not see: SC CME Futures Order Routing / Teton CME Order Routing (new name) which is what you reference in the materials ? Thank you |
| Sierra DTS server settings.PNG / V - Attached On 2022-09-09 12:34:30 UTC - Size: 21.96 KB - 88 views |
| [2022-09-09 13:05:29] |
| Sierra_Chart Engineering - Posts: 18817 |
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You need to select "Teton CME order routing" and that does automatically use Denali data.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 13:43:09] |
| Steve Leon - Posts: 312 |
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i have Teton CME order routing selected on my main instance selected. When I go to my subinstance to try to place a trade i am getting the following error even though i have Trade Simulation Mode not selected Not sure what is happening ? I get two error messages in two separate monitors that are the same but slightly different (see attached) Thank you |
| sierra trading error subinstance..PNG / V - Attached On 2022-09-09 13:43:01 UTC - Size: 208.79 KB - 97 views |
| [2022-09-09 16:15:54] |
| John - SC Support - Posts: 38735 |
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Sub-instances connect to the outside world through the main instance. As such, when a sub-instance is not in simulation mode, it is sending the trade information to the main instance to then send to the exchange. Given the message you provided, it tells us that your main instance is still in Simulation mode while your sub-instance is not. In order to get the trade from the sub-instance to the exchange you need to connect your main instance to your trading service and turn off simulation mode. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 00:21:34] |
| Steve Leon - Posts: 312 |
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Thank you I believe that this resolved the issue. The main instance was in fact set to Trade Simulation mode In terms of trying to retrieve my previous global settings I having some trouble. When i search for Sierra4.config I pull up a number of files. Again the Graphics global setting were created in subinstance 3. Should i have created them in the main instance ? and could they be used in the subinstance from there ? I believe if i go back to August 31 the settings should be the ones I am looking for (see attached). Should i try to use 31.Sierra4.config for subinstance 3 backups or the backups for the main subinstance ? I assume the former. I am not exactly sure what to do with this file or where to put it ? (see attached) Should i just put it in the main sierra folder ? and where would i look to find those setting in the main instance or the subinstance ? Sorry I am a bit confused. Thank you |
| sierra4 config files.PNG / V - Attached On 2022-09-12 00:19:17 UTC - Size: 86.4 KB - 99 views sierra charts folders.PNG / V - Attached On 2022-09-12 00:21:27 UTC - Size: 27.85 KB - 92 views |
| [2022-09-12 14:42:55] |
| John - SC Support - Posts: 38735 |
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The first thing to keep in mind is that each sub-instance is its own "installation" of Sierra Chart. So you need to start with the instance on which you had the settings the way you wanted them. If that was in Sub-Instance 3, then you need to go to the folder for Sub-Instance 3 and get the Sierra4.config file from that installation. In your case, it will be in the following folder: C:\SierraChart\SierraChartInstance_3\Backups Then decide which particular backup file you want to try and copy and paste it to the main folder for the instance you want to try it out in. We recommend just using the main instance to make things easy. So copy it to the following folder: C:\SierraChart Then change the name of the existing configuration file in that folder from Sierra4.config to something like Sierra4.config.sav This just makes sure you can recover the settings are they are currently are if the other file does not work out. Then change the name of the file you just copied to be Sierra4.config (get rid of the number on the front). Then start Sierra Chart and see if this is the file you want. If it is, then copy the Sierra4.config file from the main instance to each of your sub-instances. Each sub-instance has a folder under the main Sierra Chart installation named "SierraChartInstance_#" where # is replaced with the sub-instance number. You would copy the file to each of these folders. If it is not the file you want, then repeat the process until you find one that has what you want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 17:32:10] |
| Steve Leon - Posts: 312 |
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I cant seem to get this to work I am attaching the way the files appear in my File Explorer I think I did what you are saying. I copied the Sierra4.config backup file from my subinstance and placed it in my main sierra folder which is attached. I then copied and renamed it Sierra4.config.sav. I then removed 31. from the front and it asked me to save as Sierra4(2).config because another file was named that. I also tried to put the 31.Sierra4.config file in subinstance 3. I was not able to pull up the name of the saved graphics settings under Graphics Settings - Global either in the main instance or the subinstance. I am pretty sure that the file from this date should have the settings I am looking for. Thank you for your help |
| Sierra Charts Sierra4Config file.PNG / V - Attached On 2022-09-12 17:31:59 UTC - Size: 115.73 KB - 81 views |
| [2022-09-12 18:40:02] |
| John - SC Support - Posts: 38735 |
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It sounds like you did not get the replacement into the right place. From the image you provided, here are the steps you need to take. All single quotes are just to denote the filename and are not to be used (i.e. 'Sierra4.config' is meant to mean the file named Sierra4.config) - Close Sierra Chart (if running) - In the folder you showed in the image, rename the file named 'Sierra4.config' to 'Sierra4.config.sav'. - In that same folder, rename the file named '31.Sierra4.config-Copy.sav' to 'Sierra4.config'. Start Sierra Chart and see if these are the settings you want. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 19:20:25] |
| Steve Leon - Posts: 312 |
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So i made a little progress I renamed Sierra4(2).config to Sierra4.config because this was the way I renamed the folder that i thought had the data because i did not follow what you said in the first explanation. So what is happening now is that I see the chart setup the way i had it previously in subinstance 3 except it seems like it is comming up in the main instance but it is labelled as a subinstnace and the chart is not active; it says Reconnect Wait Not sure what is best to do from here ? I certainly would like to revert to the original Sierra4. config for my main folder but would like to somehow be able to use the graphics settings in my subinstance 3 and in the main instance Can you point me in right direction from here ? Thank you |
| [2022-09-12 19:33:27] |
| John - SC Support - Posts: 38735 |
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Ok, the good news is that you do have the settings from Sub-Instance 3 in your Main Instance. The bad news is that I forgot that it contains the Data/Trade Service Settings in this file. The good news is that it is easy to fix. You just need to go to Global Settings >> Data/Trade Service Settings and change the settings for the trading service you use. If you do not remember exactly what you need to setup, then let us know what trading service you use and we will point you to the instructions. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 20:27:25] |
| Steve Leon - Posts: 312 |
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ok i got the chart working but i dont know where to go from here: 1) This file is now in my main instance and working. What should i do with this config file ? should i put it back into subinstance 3 and make sure it is working there ? how should i label this Sierra4.config file now ? what should i do with Sierra4.config.sav (which is the file i probably want in my main instance) ? do i change the name back to Sierra4.config ? what should i do with 31.Sierra4.config-Copy.sav file ? delete it ? Thank you |
| [2022-09-12 20:37:35] |
| John - SC Support - Posts: 38735 |
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If you want the colors and everything else to be as they are now, then you would want to keep the Sierra4.config file as it is. As we noted you would have to update your Data/Trade Service Settings, which it sounds like you have already done. If everything in your Main instance is the way you want it, then here is what you need to do: - You can delete the files named 'Sierra4.config.sav' and '31.Sierra4.config-Copy.sav'. - You will want to copy the Sierra4.config file to the sub-instances so you can have the same colors in all of your sub-instances. To do this do the following: -- Copy the 'Sierra4.config' file in your main folder (C:\SierraChart) and then paste it into the subinstance folders, each of which would be the following 'C:\SierraChart\SierraChartInstance_2' for the 2nd one and _3 for the third, etc. Just be sure to check the Data/Trade Service Settings for the Sub-Instance when you start it. It should change automatically to "DTC - Sub Instance". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 20:58:19] |
| Steve Leon - Posts: 312 |
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Makes sense. But not sure I would have done this. So thank you. Why am i seeing the two chartbooks that were in subinstance 3 come up upon startup in the main instance ? i gues i have to reset the general global settings for chartbooks and instances to open ? Thank you |
| [2022-09-12 23:08:25] |
| Steve Leon - Posts: 312 |
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In the future. If I create and save a global graphics setting in my main instance, will that show up in the global graphics settings of my subinstances ? If not what is the best way to transfer that information over to the subinstance ? Also going in reverse, what is the best way to "transfer" a global graphics setting that is saved in the subinstance to the main instance ? Thank you |
| [2022-09-13 01:38:51] |
| Steve Leon - Posts: 312 |
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Not sure why but I cannot get the Global graphics settings to appear in my subinstances I followed your instructions. I copied the new Sierra4.config file from the main folder. I can see the graphics settings i am looking for in my main instance. I loaded them and saved them again as well. I pasted the Sierra4.config file into subinstance 2 aqnd 3. It asked me whether I wanted to replace the existing file which the answer would be yes. I close the platform and restarted several times. I closed the old chartbook and opened a backup that would have those settings but no luck. I dont see the graphics setting i am looking for in the subinstances. Not sure what I am doing wrong Thank you |
| [2022-09-13 18:05:13] |
| ForgivingComputers.com - Posts: 1028 |
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The easiest way to get an exact copy of all your settings in another instance is to follow thee steps here: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation |
| [2022-09-14 00:01:27] |
| John - SC Support - Posts: 38735 |
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By any chance are the charts in those sub-instances setup to use the Chart specific graphics settings? Refer to the following: Graphics Settings: Using Different Color and Graphics Settings for Specific Charts For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-14 19:26:43] |
| Steve Leon - Posts: 312 |
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No the Global Settings were checked. I was able to resolve the problem yesterday. Not sure what was different than previously. I copied the Sierra4.config file from my main instance into my subinstances and overwrote the old file ? I thought i did this a couple of times previously ??? maybe the file was somehow different than the one i was copying ? who knows ? 1) The only thing I am trying to retrieve without rebuilding it is my keyboard shortcuts ? they seem to be erased ? does that make sense ? or are they part of the Sierra4.config file ? 2) In the future. If I create and save a global graphics setting in my main instance, will that show up in the global graphics settings of my subinstances ? If not what is the best way to transfer that information over to the subinstance ? Also going in reverse, what is the best way to "transfer" a global graphics setting that is saved in the subinstance to the main instance ? Thank you |
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