Support Board
Date/Time: Sat, 01 Mar 2025 17:18:20 +0000
ok this is the 7th post and I have heard nothing since the firewall suggestion
View Count: 1136
| [2021-10-05 11:56:27] |
| User849502 - Posts: 355 |
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I think someone is going to have to jump onto this computer as now I am having the current time charts leave out data. I have been sending emails to Ray and to Support hoping someone is awake at their desk and can help me. 11 hours of missing data is NOT acceptable, and it is not a firewall or my bloody isp blocking some router ports.
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| [2021-10-05 14:27:00] |
| John - SC Support - Posts: 38292 |
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First of all - it does not do anyone any good to keep posting messages. We will respond to your issue. But with all these posts, it takes time for us to look and see what you have put into each of them. Please only respond into this post going forward. What we need to see is your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-05 14:27:29
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| [2021-10-05 14:58:22] |
| User849502 - Posts: 355 |
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I just sent an email with a photo of the new chart. and the logs. I hope I did it right. I made a new chartbook for it. I am sorry I get so aggressive, and all my posts were to try and give you as much information as possible and so you would see I have done all I can to try and fix it by simple things. Thank for getting this sorted as right now I am incapable of working. Software version: 2315 64-bit | 2021-10-05 09:50:21.754 Primary Thread ID: 8856 | 2021-10-05 09:50:21.754 Usage end date: 2022-03-30 | 2021-10-05 09:50:21.754 Enabled for: Advanced Features 2. | 2021-10-05 09:50:21.754 Enabled for: Sierra Chart Historical Data Service. | 2021-10-05 09:50:21.754 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-10-05 09:50:21.754 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-05 09:50:21.754 Enabled for exchange2: CME | 2021-10-05 09:50:21.754 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-10-05 09:50:21.754 Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-10-05 09:50:21.754 Custom symbol settings values: enabled | 2021-10-05 09:50:21.754 Chart Update Interval: 500 | 2021-10-05 09:50:21.754 Intraday Data Storage Time Unit: 0 | 2021-10-05 09:50:21.754 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-05 09:50:21.754 2021-10-05 14:50:21 Local computer time in UTC | 2021-10-05 09:50:21.754 2021-10-05 09:50:21 Local computer time in SC Time Zone | 2021-10-05 09:50:21.754 2021-10-05 13:37:35 Server time in UTC | 2021-10-05 09:50:21.754 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-10-05 09:50:21.754 Program path: C:\SierraChart\ | 2021-10-05 09:50:21.754 Data Files path: C:\SierraChart\Data\ | 2021-10-05 09:50:21.754 OS Version Number: 6.1 | 2021-10-05 09:50:21.755 Locale Setting: C | 2021-10-05 09:50:21.755 DLLs: CandleTaper_64.dll, DeltaPivotPoints_64.dll, DivergenceDetector_64.dll, DynamicStopLoss_64.dll, EndedAuction_64.dll, ExahustionDetector_64.dll, JoboPinch_64.dll, LinearRegressionLocation_64.dll, OrderFlowLabs.com.beta_64.dll, OrderFlowLabs.com_64.dll, PivotLine_64.dll, PoorStructure_64.dll, PrevReferences_64.dll, PriceTickDivergence_64.dll, ProfilePeriods_64.dll, ProfileValue_64.dll, ReconstructedTape_64.dll, StatisticsBubbles_64.dll, TickStatistics_64.dll, TrueMomentum.dll, UserContributedStudies_64.dll, VolumeComparison_64.dll | 2021-10-05 09:50:21.755 Allowed protected custom studies: OrderFlowLabs.com, OrderFlowLabs.com Beta, zyp_app, zyp_download_free | 2021-10-05 09:50:21.755 Socket (3) | CloseSocket call. | 2021-10-05 09:50:31.530 HD Request # 29 | Error downloading historical Intraday data for RTYZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:50:31.530 Socket (3) | Closed. | 2021-10-05 09:50:31.530 Added historical Intraday data request for RTYZ21_FUT_CME to the queue. | 2021-10-05 09:50:31.530 Triggering next historical data download in queue. | 2021-10-05 09:50:31.530 Historical data download thread signaled to stop. | 2021-10-05 09:50:31.530 HD Request # 29 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for RTYZ21_FUT_CME | 2021-10-05 09:50:31.530 HD Request # 29 | Completion time: 20s | 2021-10-05 09:50:31.530 HD Request # 30 | Downloading Intraday chart data for RTYZ21_FUT_CME to the file RTYZ21_FUT_CME.scid. Service: cme | 2021-10-05 09:50:31.530 HD Request # 30 | Download start date-time: 2021-10-05 09:47:06.000000. File last date-time: 2021-10-05 09:47:06.206001 | 2021-10-05 09:50:31.530 HD Request # 30 | Using server: ds21.sierracharts.com port 10150 | 2021-10-05 09:50:31.530 Socket (3) | Creating socket. | 2021-10-05 09:50:31.531 Socket (3) | New receive buffer size: 5242880 | 2021-10-05 09:50:31.531 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-10-05 09:50:31.531 Socket (3) | CloseSocket call. | 2021-10-05 09:50:51.529 HD Request # 30 | Error downloading historical Intraday data for RTYZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:50:51.529 Socket (3) | Closed. | 2021-10-05 09:50:51.529 Added historical Intraday data request for RTYZ21_FUT_CME to the queue. | 2021-10-05 09:50:51.529 Triggering next historical data download in queue. | 2021-10-05 09:50:51.529 Historical data download thread signaled to stop. | 2021-10-05 09:50:51.529 HD Request # 30 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for RTYZ21_FUT_CME | 2021-10-05 09:50:51.529 HD Request # 30 | Completion time: 20s | 2021-10-05 09:50:51.529 HD Request # 31 | Downloading Intraday chart data for RTYZ21_FUT_CME to the file RTYZ21_FUT_CME.scid. Service: cme | 2021-10-05 09:50:51.529 HD Request # 31 | Download start date-time: 2021-10-05 09:47:06.000000. File last date-time: 2021-10-05 09:47:06.206001 | 2021-10-05 09:50:51.529 HD Request # 31 | Using server: ds23.sierracharts.com port 10149 | 2021-10-05 09:50:51.529 Socket (3) | Creating socket. | 2021-10-05 09:50:51.530 Socket (3) | New receive buffer size: 5242880 | 2021-10-05 09:50:51.530 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-10-05 09:50:51.530 File >> Disconnect selected. | 2021-10-05 09:50:59.832 Canceling queued historical data download request for MESZ21_FUT_CME Intraday data. | 2021-10-05 09:50:59.832 Removing historical data download ID 14. | 2021-10-05 09:50:59.832 Canceling queued historical data download request for NISS-NYSE Intraday data. | 2021-10-05 09:50:59.832 Removing historical data download ID 15. | 2021-10-05 09:50:59.832 Canceling queued historical data download request for M2KZ21_FUT_CME Intraday data. | 2021-10-05 09:50:59.832 Removing historical data download ID 16. | 2021-10-05 09:50:59.832 Canceling queued historical data download request for MNQZ21_FUT_CME Intraday data. | 2021-10-05 09:50:59.832 Removing historical data download ID 17. | 2021-10-05 09:50:59.832 HD Request # 31 | Active download canceled. | 2021-10-05 09:50:59.832 Historical data download thread signaled to stop. | 2021-10-05 09:50:59.833 Socket (3) | CloseSocket call. | 2021-10-05 09:50:59.833 HD Request # 31 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for RTYZ21_FUT_CME | 2021-10-05 09:50:59.833 Socket (3) | Closed. | 2021-10-05 09:50:59.833 HD Request # 31 | Completion time: 8s | 2021-10-05 09:50:59.833 HD Request # 31 | Intraday data download complete for RTYZ21_FUT_CME. Unique request ID: 13 | 2021-10-05 09:50:59.833 Removing historical data download ID 13. | 2021-10-05 09:50:59.833 HD Request # 31 | Enabling Intraday chart updating for symbol. | 2021-10-05 09:50:59.833 Triggering next historical data download in queue. | 2021-10-05 09:50:59.833 SC/TT Futures Order Routing | Waiting for socket receive thread to end | 2021-10-05 09:50:59.833 DTC Client socket (1) | CloseSocket call. | 2021-10-05 09:50:59.833 DTC Client socket (1) | Max send buffers used during socket life: 3 | 2021-10-05 09:50:59.833 DTC Client socket (1) | Max send buffer size during socket life: 283 | 2021-10-05 09:50:59.833 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-05 09:50:59.833 SC Data - All Services (Market Orders Data) | Waiting for socket receive thread to end | 2021-10-05 09:50:59.834 DTC Client socket (8) | CloseSocket call. | 2021-10-05 09:50:59.835 SC Data - All Services (Market Orders Data) | Disconnected from the server. | 2021-10-05 09:50:59.835 WSACleanup called. | 2021-10-05 09:50:59.835 DTC Client socket (8) | Shutdown started. Waiting for graceful close. | 2021-10-05 09:50:59.835 SC Data - All Services | Waiting for socket receive thread to end | 2021-10-05 09:50:59.835 DTC Client socket (6) | CloseSocket call. | 2021-10-05 09:50:59.836 DTC Client socket (6) | Max send buffers used during socket life: 3 | 2021-10-05 09:50:59.836 DTC Client socket (6) | Max send buffer size during socket life: 662 | 2021-10-05 09:50:59.836 SC Data - All Services | Disconnected from the server. | 2021-10-05 09:50:59.836 SC DTC Data with Market Depth | Waiting for socket receive thread to end | 2021-10-05 09:50:59.836 DTC Client socket (6) | Shutdown started. Waiting for graceful close. | 2021-10-05 09:50:59.836 DTC Client socket (7) | CloseSocket call. | 2021-10-05 09:50:59.836 SC DTC Data with Market Depth | Disconnected from the server. | 2021-10-05 09:50:59.836 SC/TT Futures Order Routing | Disconnected. | 2021-10-05 09:50:59.836 DTC Client socket (7) | Shutdown started. Waiting for graceful close. | 2021-10-05 09:50:59.836 No download requests in the queue to start downloads for. | 2021-10-05 09:50:59.836 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-10-05 09:50:59.970 DTC Client socket (1) | Closed. | 2021-10-05 09:50:59.970 SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-10-05 09:51:13.840 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-10-05 09:51:13.841 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-10-05 09:51:13.841 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-10-05 09:51:13.841 SC/TT Futures Order Routing | Network connection to server complete. | 2021-10-05 09:51:14.036 SC/TT Futures Order Routing | Starting socket receive thread. | 2021-10-05 09:51:14.036 SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-10-05 09:51:14.037 SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-10-05 09:51:14.483 SC/TT Futures Order Routing | Sending logon request message. | 2021-10-05 09:51:14.483 SC/TT Futures Order Routing | Received logon response. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Server Name: SC DTC Server. Build=38980. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Trading is supported. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | OCO Orders supported. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-10-05 09:51:14.659 SC/TT Futures Order Routing | Connected to server complete. | 2021-10-05 09:51:14.659 Triggering next historical data download in queue. | 2021-10-05 09:51:14.661 Triggering next historical data download in queue. | 2021-10-05 09:51:14.661 Triggering next historical data download in queue. | 2021-10-05 09:51:14.661 Triggering next historical data download in queue. | 2021-10-05 09:51:14.661 Updated verified funded futures trading account ending date to: 2021-11-04 14:51:14 | 2021-10-05 09:51:14.661 No download requests in the queue to start downloads for. | 2021-10-05 09:51:14.661 No download requests in the queue to start downloads for. | 2021-10-05 09:51:14.661 No download requests in the queue to start downloads for. | 2021-10-05 09:51:14.661 No download requests in the queue to start downloads for. | 2021-10-05 09:51:14.661 Updated verified funded futures trading account ending date to: 2021-11-04 14:51:14 | 2021-10-05 09:51:14.833 Mapping MESU21_FUT_CME to MESU21. Service code: cme | 2021-10-05 09:51:14.898 SC Data - All Services | Starting real-time market data updates for: MESU21_FUT_CME (MESU21). ID: 1 Service code: cme | 2021-10-05 09:51:14.898 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 10048 | 2021-10-05 09:51:14.898 SC Data - All Services | Requesting security definition data for: MESU21_FUT_CME (MESU21). ID: 1 | 2021-10-05 09:51:14.898 Mapping NQZ21_FUT_CME to NQZ21. Service code: cme | 2021-10-05 09:51:14.898 SC Data - All Services | Starting real-time market data updates for: NQZ21_FUT_CME (NQZ21). ID: 2 Service code: cme | 2021-10-05 09:51:14.898 SC Data - All Services | Requesting security definition data for: NQZ21_FUT_CME (NQZ21). ID: 2 | 2021-10-05 09:51:14.898 Mapping ESZ21_FUT_CME to ESZ21. Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 3 Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 3 | 2021-10-05 09:51:14.899 Mapping NQU21_FUT_CME to NQU21. Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Starting real-time market data updates for: NQU21_FUT_CME (NQU21). ID: 4 Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Requesting security definition data for: NQU21_FUT_CME (NQU21). ID: 4 | 2021-10-05 09:51:14.899 Mapping RTYU21_FUT_CME to RTYU21. Service code: cme | 2021-10-05 09:51:14.899 DTC Client socket (3) | Creating socket. | 2021-10-05 09:51:14.899 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-10-05 09:51:14.899 SC Data - All Services | Starting real-time market data updates for: RTYU21_FUT_CME (RTYU21). ID: 5 Service code: cme | 2021-10-05 09:51:14.899 DTC Client socket (3) | Connecting to IP: 216.1.90.129. | 2021-10-05 09:51:14.899 SC Data - All Services | Requesting security definition data for: RTYU21_FUT_CME (RTYU21). ID: 5 | 2021-10-05 09:51:14.899 Mapping RTYZ21_FUT_CME to RTYZ21. Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Starting real-time market data updates for: RTYZ21_FUT_CME (RTYZ21). ID: 6 Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Requesting security definition data for: RTYZ21_FUT_CME (RTYZ21). ID: 6 | 2021-10-05 09:51:14.899 SC/TT Futures Order Routing | Starting real-time market data updates for: 3. ID: 7 | 2021-10-05 09:51:14.899 SC/TT Futures Order Routing | Subscribing to streaming market data in the service client is not supported. Symbol: 3 | 2021-10-05 09:51:14.899 SC/TT Futures Order Routing | Requesting security definition data for: 3. ID: 7 | 2021-10-05 09:51:14.899 Mapping MESZ21_FUT_CME to MESZ21. Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Starting real-time market data updates for: MESZ21_FUT_CME (MESZ21). ID: 8 Service code: cme | 2021-10-05 09:51:14.899 SC Data - All Services | Requesting security definition data for: MESZ21_FUT_CME (MESZ21). ID: 8 | 2021-10-05 09:51:14.899 Added historical Intraday data request for NQZ21_FUT_CME to the queue. | 2021-10-05 09:51:14.948 Intraday data recording state for symbol NQZ21_FUT_CME is set to download 'Pending'. | 2021-10-05 09:51:14.948 Triggering next historical data download in queue. | 2021-10-05 09:51:14.948 Delaying start of download for NQZ21_FUT_CME | 2021-10-05 09:51:14.959 SC/TT Futures Order Routing | Received security definition for symbol MESU21_FUT_CME | 2021-10-05 09:51:15.073 SC/TT Futures Order Routing | Received security definition for symbol NQZ21_FUT_CME | 2021-10-05 09:51:15.074 SC/TT Futures Order Routing | Received security definition for symbol ESZ21_FUT_CME | 2021-10-05 09:51:15.136 SC/TT Futures Order Routing | Received security definition for symbol NQU21_FUT_CME | 2021-10-05 09:51:15.137 SC/TT Futures Order Routing | Received security definition for symbol RTYU21_FUT_CME | 2021-10-05 09:51:15.218 SC/TT Futures Order Routing | Received security definition for symbol RTYZ21_FUT_CME | 2021-10-05 09:51:15.218 SC/TT Futures Order Routing | Received security definition for symbol 3 | 2021-10-05 09:51:15.218 SC/TT Futures Order Routing | Received security definition for symbol MESZ21_FUT_CME | 2021-10-05 09:51:15.218 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-05 09:51:35.901 * DTC Client socket (3) | CloseSocket call. | 2021-10-05 09:51:35.901 DTC Client socket (0) | CloseSocket call. | 2021-10-05 09:51:35.901 DTC Client socket (3) | Closed. | 2021-10-05 09:51:35.901 SC Data - All Services | Disconnected from the server. | 2021-10-05 09:51:35.901 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-05 09:51:35.901 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-10-05 09:51:37.910 DTC Client socket (3) | Creating socket. | 2021-10-05 09:51:37.910 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-10-05 09:51:37.910 DTC Client socket (3) | Connecting to IP: 216.1.90.130. | 2021-10-05 09:51:37.911 HD Request # 32 | Downloading Intraday chart data for NQZ21_FUT_CME to the file NQZ21_FUT_CME.scid. Service: cme | 2021-10-05 09:51:45.398 HD Request # 32 | Download start date-time: 2021-10-05 09:50:59.000000. File last date-time: 2021-10-05 09:50:59.505002 | 2021-10-05 09:51:45.398 HD Request # 32 | Using server: ds21.sierracharts.com port 10150 | 2021-10-05 09:51:45.398 Socket (4) | Creating socket. | 2021-10-05 09:51:45.399 Socket (4) | New receive buffer size: 5242880 | 2021-10-05 09:51:45.399 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-10-05 09:51:45.399 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-05 09:51:58.908 * DTC Client socket (3) | CloseSocket call. | 2021-10-05 09:51:58.908 DTC Client socket (0) | CloseSocket call. | 2021-10-05 09:51:58.908 SC Data - All Services | Disconnected from the server. | 2021-10-05 09:51:58.908 DTC Client socket (3) | Closed. | 2021-10-05 09:51:58.908 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-10-05 09:51:58.908 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-10-05 09:52:00.919 DTC Client socket (3) | Creating socket. | 2021-10-05 09:52:00.920 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-10-05 09:52:00.920 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2021-10-05 09:52:00.921 SC Data - All Services | Network connection to server complete. | 2021-10-05 09:52:01.021 SC Data - All Services | Starting socket receive thread. | 2021-10-05 09:52:01.021 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-10-05 09:52:01.021 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-10-05 09:52:01.145 SC Data - All Services | Sending logon request message. | 2021-10-05 09:52:01.145 SC Data - All Services | Received logon response. | 2021-10-05 09:52:01.993 SC Data - All Services | Server Name: SC Realtime Server. | 2021-10-05 09:52:01.993 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-10-05 09:52:01.993 SC Data - All Services | Successfully connected. | 2021-10-05 09:52:01.993 SC Data - All Services | Trading is not supported. | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: MESU21_FUT_CME -> MESU21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: MESZ21_FUT_CME -> MESZ21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: NQU21_FUT_CME -> NQU21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: NQZ21_FUT_CME -> NQZ21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: RTYU21_FUT_CME -> RTYU21 | 2021-10-05 09:52:01.993 SC Data - All Services | Restarting real-time data updates for symbol: RTYZ21_FUT_CME -> RTYZ21 | 2021-10-05 09:52:01.993 SC Data - All Services | Received security definition for symbol ESZ21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Real-time data for symbol MESU21_FUT_CME is currently unavailable. | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol MESU21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol MESZ21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Real-time data for symbol NQU21_FUT_CME is currently unavailable. | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol NQU21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol NQZ21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Real-time data for symbol RTYU21_FUT_CME is currently unavailable. | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol RTYU21_FUT_CME | 2021-10-05 09:52:02.181 SC Data - All Services | Received security definition for symbol RTYZ21_FUT_CME | 2021-10-05 09:52:02.181 Socket (4) | CloseSocket call. | 2021-10-05 09:52:05.412 HD Request # 32 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:05.412 Socket (4) | Closed. | 2021-10-05 09:52:05.412 Added historical Intraday data request for NQZ21_FUT_CME to the queue. | 2021-10-05 09:52:05.412 Triggering next historical data download in queue. | 2021-10-05 09:52:05.412 Historical data download thread signaled to stop. | 2021-10-05 09:52:05.412 HD Request # 32 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQZ21_FUT_CME | 2021-10-05 09:52:05.412 HD Request # 32 | Completion time: 20s | 2021-10-05 09:52:05.412 HD Request # 33 | Downloading Intraday chart data for NQZ21_FUT_CME to the file NQZ21_FUT_CME.scid. Service: cme | 2021-10-05 09:52:05.412 HD Request # 33 | Download start date-time: 2021-10-05 09:50:59.000000. File last date-time: 2021-10-05 09:50:59.505002 | 2021-10-05 09:52:05.412 HD Request # 33 | Using server: ds23.sierracharts.com port 10149 | 2021-10-05 09:52:05.412 Socket (4) | Creating socket. | 2021-10-05 09:52:05.413 Socket (4) | New receive buffer size: 5242880 | 2021-10-05 09:52:05.413 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-10-05 09:52:05.413 Socket (4) | CloseSocket call. | 2021-10-05 09:52:25.427 HD Request # 33 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:25.427 Socket (4) | Closed. | 2021-10-05 09:52:25.427 Added historical Intraday data request for NQZ21_FUT_CME to the queue. | 2021-10-05 09:52:25.427 Triggering next historical data download in queue. | 2021-10-05 09:52:25.427 Historical data download thread signaled to stop. | 2021-10-05 09:52:25.427 HD Request # 33 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQZ21_FUT_CME | 2021-10-05 09:52:25.427 HD Request # 33 | Completion time: 20s | 2021-10-05 09:52:25.427 HD Request # 34 | Downloading Intraday chart data for NQZ21_FUT_CME to the file NQZ21_FUT_CME.scid. Service: cme | 2021-10-05 09:52:25.427 HD Request # 34 | Download start date-time: 2021-10-05 09:50:59.000000. File last date-time: 2021-10-05 09:50:59.505002 | 2021-10-05 09:52:25.427 HD Request # 34 | Using server: ds21.sierracharts.com port 10150 | 2021-10-05 09:52:25.427 Socket (4) | Creating socket. | 2021-10-05 09:52:25.428 Socket (4) | New receive buffer size: 5242880 | 2021-10-05 09:52:25.428 Socket (4) | Connecting to IP: 216.1.90.129. | 2021-10-05 09:52:25.428 Source file does not exist when saving backup of C:\SierraChart\Data\Chartbook2.Cht. No backup made. | 2021-10-05 09:52:38.107 Saved Chartbook: Chartbook2.Cht. Time: 0.0026 seconds. | 2021-10-05 09:52:38.109 Socket (4) | CloseSocket call. | 2021-10-05 09:52:45.442 HD Request # 34 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:45.442 Socket (4) | Closed. | 2021-10-05 09:52:45.442 Historical data download thread signaled to stop. | 2021-10-05 09:52:45.442 HD Request # 34 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for NQZ21_FUT_CME | 2021-10-05 09:52:45.442 HD Request # 34 | Add time&sales data | Remembered last file record date-time: 2021-10-05 14:50:59.505002 | 2021-10-05 09:52:45.442 HD Request # 34 | Receiving Intraday data for NQZ21_FUT_CME starting at 2021-10-05 09:52:19.865000 | 2021-10-05 09:52:45.442 Added 320 Time and Sales records to Intraday data file for NQZ21_FUT_CME after download. | 2021-10-05 09:52:45.443 HD Request # 34 | Timestamp of first Intraday data file record written: 2021-10-05 09:52:19.865000 | 2021-10-05 09:52:45.443 HD Request # 34 | Completion time: 20s | 2021-10-05 09:52:45.443 HD Request # 34 | Intraday data download complete for NQZ21_FUT_CME. Unique request ID: 18 | 2021-10-05 09:52:45.443 Removing historical data download ID 18. | 2021-10-05 09:52:45.443 Real-time Intraday chart data file updates started for NQZ21_FUT_CME | 2021-10-05 09:52:45.444 Intraday chart data file opened for NQZ21_FUT_CME | 2021-10-05 09:52:45.444 HD Request # 34 | Enabling Intraday chart updating for symbol. | 2021-10-05 09:52:45.444 Triggering next historical data download in queue. | 2021-10-05 09:52:45.444 No download requests in the queue to start downloads for. | 2021-10-05 09:52:45.444 Opened cached Intraday file: C:\SierraChart\Data\NQZ21_FUT_CME.scid. Thread ID: 8384 | 2021-10-05 09:52:46.683 DTC Client socket (6) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-10-05 09:53:00.410 DTC Client socket (6) | Closed. | 2021-10-05 09:53:00.410 DTC Client socket (7) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-10-05 09:53:00.410 DTC Client socket (7) | Closed. | 2021-10-05 09:53:00.410 DTC Client socket (8) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-10-05 09:53:00.410 DTC Client socket (8) | Closed. | 2021-10-05 09:53:00.410 DTC Client socket (6) | Deleting network socket now after delay. | 2021-10-05 09:53:30.410 DTC Client socket (7) | Deleting network socket now after delay. | 2021-10-05 09:53:30.410 DTC Client socket (8) | Deleting network socket now after delay. | 2021-10-05 09:53:30.410 |
| [2021-10-05 17:01:45] |
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We want you to use port 80 and previously the documentation we gave you for that was out of date but here is the updated documentation: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 Reload that page in your browser for the updated documentation. Once you use port 80, just re-download the data in the chart: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-05 17:02:07
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| [2021-10-05 17:08:08] |
| User849502 - Posts: 355 |
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I am drinking a LARGE gin and having a fag to steady my nerves. I will do this in 10 min and report back
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| [2021-10-05 17:17:54] |
| User849502 - Posts: 355 |
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I have to get supper on the table and will do the above, but now see a new issue...this am i did one trade in mini nq and made 3.5pts. My dom p/l is now zero..see attached
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 newe issue.PNG / V - Attached On 2021-10-05 17:17:46 UTC - Size: 234.1 KB - 173 views |
| [2021-10-05 17:27:42] |
| User849502 - Posts: 355 |
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sorry my error re the pl not showing that is rty. I am just at wits end as I am so over my head dealing with this. As soon as I feed my family I will do what asked of me...
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| [2021-10-05 17:49:05] |
| User849502 - Posts: 355 |
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please see the email I am sending to support. Nothing is working and every time I log off I get more gaps...
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| [2021-10-05 18:19:09] |
| John - SC Support - Posts: 38292 |
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Please do not send any emails. Please post all the information that you want to supply into this thread, that way it is all in one place and everyone can see it.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 19:14:36] |
| User849502 - Posts: 355 |
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ok this must be important. As you know now, many in the room have lost data. Someone in the room sent a link how to delete the charts. Just a variation of what Fleri, then Ray tried earlier to no avail. BUT in the minute or two I was logged off of data the data was LOST. So there is your issue. When I log off of SC whatever data is generated is not then saved. So my chart gaps are when I am NOT LOGGED ON. That must help you figure out why. I was off for 11 hrs overnight, and I have that gap. I numerous times today would log off to try something and when I log back on that data is missing. See chart from just now now I really do need to go to bed. Please find out what is wrong. I cant work until you do. thank you |
| lost data whilst i was off briefly.PNG / V - Attached On 2021-10-05 19:14:26 UTC - Size: 61.54 KB - 176 views Attachment Deleted. |
| [2021-10-05 23:05:01] |
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If others are having the problem and we only know of one other user, it must be something with port blocking being done by Internet carriers, whether they acknowledge this or not. It may not be the ISP doing the blocking but it may be elsewhere. The way around that is to use Port 80 explained here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 (Using Port 80) Regarding any issue with the Daily Profit/Loss, refer to: Help With Daily Profit/Loss Value Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-06 01:20:54
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| [2021-10-06 01:21:02] |
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Post above corrected.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-06 07:28:05] |
| User849502 - Posts: 355 |
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just to make sure you know I am and have been on port 80 since midday yesterday here is a screenshot. Didn't fix it. There is something else wrong and you are going to have to work with my ISP. He is willing to have one of his engineers work with you. If you are so bloody sure it's a port being blocked then by working with them you can be proved 100% correct. But we still need to address how I get my 11 hrs of data back... |
| port80.PNG / V - Attached On 2021-10-06 07:27:17 UTC - Size: 123.61 KB - 183 views |
| [2021-10-06 14:17:13] |
| User849502 - Posts: 355 |
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hmmm gone rather quiet. Are you in contact with Alec at Gigaclear to solve the blocked ports issue? Also as the 80 did nothing to solve my issue should I go back to the original way? If so will you send a link w instructions? Please let me know what you are having Alec do to solve this issue.
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| [2021-10-06 14:36:43] |
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Make sure your current telephone number is set here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-06 18:48:21] |
| User849502 - Posts: 355 |
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I assume you are working on this? I am NOT going to stop until you work with me in figuring out why I am missing 11 hours of data. If it is simply my isp blocking ports or firewalls then why aren't you working with them? Prove yourself right. I as you customer am entitled to an answer. I realise you don't give a rat's about customer service. There isn't a discord room I am in that doesn't joke about a lack of interest in helping customers. But seriously??? I am missing 11 hours of data and you can't/won't work with my ISP and solve it??? Not your software issue? Great. Then show what crap my ISP is and show us where they are blocking the ports. Simple.
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| [2021-10-06 23:48:42] |
| John - SC Support - Posts: 38292 |
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Please verify that your phone number is correct in the account information we have for you. You can find the information at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-07 06:50:51] |
| User849502 - Posts: 355 |
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Yes John, I updated my phone to my UK number yesterday as requested. I am sorry I am being aggressive, but I am trying my very best to work with you. If you think it's my ISP firewall I have the luxury of getting you an engineer from my ISP who will work with you! I understand your software, like any, can have glitches. Let's please solve this together. Other people in my OFL group had gaps this week. They solved theirs by emptying the charts. I tried it with Ray, with Fleri from OFL, and with another super clued in guy and all three times despite clearing old data the missing 11 hrs wouldn't reload. I hate bugging you and being a miserable old cow, but I need that data. And ALL of us need to know why it happened so to help others in the future. I am here all day and look forward to speaking to someone from SC. Again Gigaclear's staff will work with you on stuff that I would never in a million years understand. Many thanks, Karen |
| [2021-10-07 06:51:39] |
| User849502 - Posts: 355 |
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ps I will gone 2 hours this morning UK time but here at my desk from 11am London time all day. Thank you
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| [2021-10-07 07:46:48] |
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You need to get a network engineer into your home. This is not our responsibility to solve your networking problems. You need to get a network engineer, or a technician, at your location to figure out the problem. And if anyone else has an issue, they need to contact us directly. No one else has issue other than one user from over a day ago, and that issue is resolved for them. You are the only one with a problem like this. And we do not know where the problem is other than it being a network connectivity issue somewhere. We do not accept any claim from you that there are others with an issue. They would come to us and no one else has. These are the errors we are seeing from your log: HD Request # 34 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:45.442 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-05 09:51:35.901 * You need to get someone at your location. And then show them the Message Log through Window >> Message Log. At that time you need to right-click on a chart and select Delete and Download Data. That will initiate a download. It then will run into an error after a certain amount of time, about 20 seconds. They can see the server being connected to and the port. Example: HD Request # 33 | Using server: ds23.sierracharts.com port 10149 | 2021-10-05 09:52:05.412 And then they can subsequently, see the error messages like: HD Request # 34 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:45.442 You need to take care of the problem. That is your responsibility. We do not help with users networking issues. Get the problem solved on your side. Get someone into your home, a network engineer or technician and have them solve the problem. ---- And once again it does not matter, what you say regarding other users issues. None of those from our perspective are considered valid at all because they need to contact us directly with the specific issue and no one has. And the users who have trouble with Rithmic or CQG historical data, that is wholly unrelated since that is not our data. There are no problems within Sierra Chart regarding this issue. That is with certainty. Bring a network engineer or technician into your home and get this solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 07:57:54
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| [2021-10-07 09:57:35] |
| User849502 - Posts: 355 |
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ok I will have Gigaclear come out. But answer me this-why does a new virgin chart have the 11hr gap in the data? No matter what kind of chart I pull up there is that gap. Thank you |
| [2021-10-07 11:37:03] |
| User849502 - Posts: 355 |
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I sent you an email with replies from Gigaclear. I honestly don't know what to do. I am afraid to shut off SC and I am afraid data will stop.
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| [2021-10-07 12:30:52] |
| User849502 - Posts: 355 |
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well boys, we have an answer...and it was Alec sending me your instructions again that I thought ok I will try yet again. Bear in mind that when Ray rang me on the morning it was discovered he also did the 'right click and delete and reload' which I had done to no avail earlier that morning. But ya know what both he and I were missing??? Yes, you must know as you designed it, you have to click your mouse to left of the missing data!!!! It wasn't until I read this carefully line by line I thought hmmm did Ray and I do that? Guess what even Ray didn't know that. I went to my charts, I right clicked to left of the missing data and presto 11hrs is back. Why isn't this highlighted in the instructions? Why did not even Ray know about it? so the case is shut. It wasn't port 49, 50 or 999999 it was a drop in data like what happened to all the others(data goes missing no big deal if you know how to reload it...) and I too could have averted days of frustration if it had been made clear you need to go to the left of what is missing... |
| delete.PNG / V - Attached On 2021-10-07 12:30:44 UTC - Size: 99.27 KB - 150 views |
| [2021-10-07 14:00:53] |
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This makes no sense at all. Your Message Logs clearly shows repeated over and over again connectivity errors with the downloading of historical data. And when you were not connected the data feed and connect, Sierra Chart downloads the missing data and if that was failing it is because of a connectivity error. The issue was not as you describe until at some point later, when the network connectivity issue which existed, was cleared up at some point. This is 100% untrue: so the case is shut. It wasn't port 49, 50 or 999999 it was a drop in data like what happened to all the others(data goes missing no big deal if you know how to reload it...) and I too could have averted days of frustration if it had been made clear you need to go to the left of what is missing... We have multiple logs from you which prove otherwise.And we did ask Ray, what exactly they saw when they performed the the Delete and Download Data operation on the chart and what they saw was after 20 seconds there would be a red box displaying the error message. So at that time there was also a connectivity issue. That is what the issue was all along. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 15:02:32
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| [2021-10-07 14:42:50] |
| User849502 - Posts: 355 |
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Listen I know f all about tech obviously...all I know is this morning I went back from port 80 YES, to NO. Also this morning I tried another virgin chart-missing the data. It was only when I clicked to left of the missing data that the data reappearred. I haven't a clue. I am just glad it's over.
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