Support Board
Date/Time: Sat, 01 Mar 2025 17:16:58 +0000
Post From: ok this is the 7th post and I have heard nothing since the firewall suggestion
| [2021-10-07 14:00:53] |
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This makes no sense at all. Your Message Logs clearly shows repeated over and over again connectivity errors with the downloading of historical data. And when you were not connected the data feed and connect, Sierra Chart downloads the missing data and if that was failing it is because of a connectivity error. The issue was not as you describe until at some point later, when the network connectivity issue which existed, was cleared up at some point. This is 100% untrue: so the case is shut. It wasn't port 49, 50 or 999999 it was a drop in data like what happened to all the others(data goes missing no big deal if you know how to reload it...) and I too could have averted days of frustration if it had been made clear you need to go to the left of what is missing... We have multiple logs from you which prove otherwise.And we did ask Ray, what exactly they saw when they performed the the Delete and Download Data operation on the chart and what they saw was after 20 seconds there would be a red box displaying the error message. So at that time there was also a connectivity issue. That is what the issue was all along. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 15:02:32
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