Support Board
Date/Time: Sat, 01 Mar 2025 16:53:45 +0000
Post From: ok this is the 7th post and I have heard nothing since the firewall suggestion
| [2021-10-07 07:46:48] |
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You need to get a network engineer into your home. This is not our responsibility to solve your networking problems. You need to get a network engineer, or a technician, at your location to figure out the problem. And if anyone else has an issue, they need to contact us directly. No one else has issue other than one user from over a day ago, and that issue is resolved for them. You are the only one with a problem like this. And we do not know where the problem is other than it being a network connectivity issue somewhere. We do not accept any claim from you that there are others with an issue. They would come to us and no one else has. These are the errors we are seeing from your log: HD Request # 34 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:45.442 DTC Client socket (3) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2021-10-05 09:51:35.901 * You need to get someone at your location. And then show them the Message Log through Window >> Message Log. At that time you need to right-click on a chart and select Delete and Download Data. That will initiate a download. It then will run into an error after a certain amount of time, about 20 seconds. They can see the server being connected to and the port. Example: HD Request # 33 | Using server: ds23.sierracharts.com port 10149 | 2021-10-05 09:52:05.412 And then they can subsequently, see the error messages like: HD Request # 34 | Error downloading historical Intraday data for NQZ21_FUT_CME. Timeout error connecting to server. | 2021-10-05 09:52:45.442 You need to take care of the problem. That is your responsibility. We do not help with users networking issues. Get the problem solved on your side. Get someone into your home, a network engineer or technician and have them solve the problem. ---- And once again it does not matter, what you say regarding other users issues. None of those from our perspective are considered valid at all because they need to contact us directly with the specific issue and no one has. And the users who have trouble with Rithmic or CQG historical data, that is wholly unrelated since that is not our data. There are no problems within Sierra Chart regarding this issue. That is with certainty. Bring a network engineer or technician into your home and get this solved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-07 07:57:54
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