Support Board
Date/Time: Wed, 25 Dec 2024 15:38:03 +0000
I'm connected, but not able to use DOM.
View Count: 1234
| [2015-11-10 15:44:55] |
| User779963 - Posts: 10 |
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Please, could you help me? Any trouble with configuration? |
 SIERRA - DOM.jpg / V - Attached On 2015-11-10 15:43:40 UTC - Size: 205.3 KB - 340 views |
| [2015-11-10 18:24:36] |
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Do you see the CLZ15 symbol listed in File >> Find Symbol? If not Update the Symbol Settings as explained here: https://www.sierrachart.com/index.php?page=doc/doc_GlobalSymbolSettings.php#UpdateSettingsSteps Go to the chart and select Edit >>Delete All Data and Download. Do you then get the data? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-10 18:52:09] |
| User779963 - Posts: 10 |
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Hi, Please , see attached document! May this issue be related to firewall? |
 ERRO SIERRA.doc - Attached On 2015-11-10 18:52:01 UTC - Size: 136 KB - 288 views |
| [2015-11-10 19:12:45] |
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Yes, a firewall is the problem. Refer to the instructions here to use Port 80: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-10 19:23:21] |
| User779963 - Posts: 10 |
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Hi, Please see attached document! Same error! |
| ERROR SIERRA 2.doc - Attached On 2015-11-10 19:23:11 UTC - Size: 124.5 KB - 294 views |
| [2015-11-10 20:06:53] |
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Therefore, a firewall is blocking the connection. Please contact your Internet Service Provider about this. This is the relevant documentation: https://www.sierrachart.com/index.php?page=doc/doc_HistoricalIntradayData.html#ErrorDownloadingDataSCHistoricalDataServer However, to confirm the problem, we must see a copy of the Message Log provided by following these instructions only: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-10 20:07:26
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| [2015-11-11 09:43:03] |
| User779963 - Posts: 10 |
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Hi, This is the log: Software version: 1323 | 2015-11-11 09:41:43 Uses New Spreadsheets | 2015-11-11 09:41:43 Usage end date: 2015-11-25 | 2015-11-11 09:41:43 Enabled for: Advanced Features. | 2015-11-11 09:41:43 Enabled for: Advanced Features 2. | 2015-11-11 09:41:43 Enabled for: Sierra Chart Historical Data Service. | 2015-11-11 09:41:43 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-11-11 09:41:43 Current selected Data/Trading service: SC Data - All Services | 2015-11-11 09:41:43 Chart Update Interval: 500 | 2015-11-11 09:41:43 Time Zone: +00:00:00 (UTC+00) | 2015-11-11 09:41:43 2015-11-11 07:41:43 Local computer time | 2015-11-11 09:41:43 2015-11-11 09:41:43 Local computer time in UTC | 2015-11-11 09:41:43 2015-11-11 09:41:43 Local computer time in SC Time Zone | 2015-11-11 09:41:43 2015-11-11 09:41:43 Server time in UTC | 2015-11-11 09:41:43 Local computer UTC time and Server UTC time difference: 2 seconds. | 2015-11-11 09:41:43 Program path: C:\SierraChart\ | 2015-11-11 09:41:43 Data Files path: C:\SierraChart\Data\ | 2015-11-11 09:41:43 OS Version Number: 6.1 | 2015-11-11 09:41:43 Locale Information: C | 2015-11-11 09:41:43 Checking for new symbol settings for scdataallservices | 2015-11-11 09:41:43 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-11-11 09:41:43 HTTP connection to www.sierrachart.com:80 (3) | Connected. | 2015-11-11 09:41:43 Symbol settings are up-to-date for scdataallservices | 2015-11-11 09:41:46 SC Data - All Services | Connected to data server. | 2015-11-11 09:41:48 Mapping CLZ15 to CLZ15. Service code: nymex | 2015-11-11 09:41:59 SC Exchange Data | Starting real-time market data updates for: CLZ15. ID: 1 | 2015-11-11 09:41:59 SC Exchange Data | Unable to connect without a username. | 2015-11-11 09:41:59 * Intraday data recording state for symbol CLZ15 is set to download 'Pending'. | 2015-11-11 09:41:59 HD Request # 2 | Downloading Intraday chart data for CLZ15 to the file CLZ15.scid. Service: nymex | 2015-11-11 09:41:59 HD Request # 2 | Download start Date-Time: 2015-05-09 09:41:59.000 | 2015-11-11 09:41:59 HD Request # 2 | Using server: scdf2.sierracharts.com port 80 | 2015-11-11 09:41:59 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-11 09:42:00 Socket (4) | Connected. | 2015-11-11 09:42:00 HD Request # 2 | Sending historical data logon request message. | 2015-11-11 09:42:00 Requesting market depth updates for: CLZ15 if supported. | 2015-11-11 09:42:03 Socket (4) | Closed. No error. | 2015-11-11 09:42:12 Socket (4) | Shutdown and closed. | 2015-11-11 09:42:12 HD Request # 2 | Error downloading historical Intraday data for CLZ15. The network socket has been closed. Retrying download. | 2015-11-11 09:42:12 HD Request # 2 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLZ15 | 2015-11-11 09:42:12 HD Request # 3 | Downloading Intraday chart data for CLZ15 to the file CLZ15.scid. Service: nymex | 2015-11-11 09:42:12 HD Request # 3 | Download start Date-Time: 2015-05-09 09:42:12.000 | 2015-11-11 09:42:12 HD Request # 3 | Using server: scdf1.sierracharts.com port 80 | 2015-11-11 09:42:12 Socket (0) | Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2015-11-11 09:42:12 Socket (5) | Connected. | 2015-11-11 09:42:12 HD Request # 3 | Sending historical data logon request message. | 2015-11-11 09:42:12 Unsubscribed from market depth data for CLZ15 | 2015-11-11 09:42:13 Socket (5) | Closed. No error. | 2015-11-11 09:42:24 Socket (5) | Shutdown and closed. | 2015-11-11 09:42:24 HD Request # 3 | Error downloading historical Intraday data for CLZ15. The network socket has been closed. Retrying download. | 2015-11-11 09:42:24 HD Request # 3 | Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for CLZ15 | 2015-11-11 09:42:24 HD Request # 4 | Downloading Intraday chart data for CLZ15 to the file CLZ15.scid. Service: nymex | 2015-11-11 09:42:24 HD Request # 4 | Download start Date-Time: 2015-05-09 09:42:24.000 | 2015-11-11 09:42:24 HD Request # 4 | Using server: scdf2.sierracharts.com port 80 | 2015-11-11 09:42:24 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2015-11-11 09:42:24 Socket (6) | Connected. | 2015-11-11 09:42:24 HD Request # 4 | Sending historical data logon request message. | 2015-11-11 09:42:24 |
| [2015-11-11 09:46:48] |
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Contact your Internet Service Provider and tell them you need to be able to connect to this address and port: HD Using server: scdf2.sierracharts.com port 80 Socket (0) | Resolved address ds7.sierracharts.com to IP 8.18.161.133 Also port 10149 needs to be supported to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-11 17:14:00] |
| User779963 - Posts: 10 |
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Hi, Is it possible to use multiples instruments (crude oil, russel, e-mini s&p, mini nasdaq, gold) using 1 single DOM? Or I have to open 1 DOM for each instrument? |
| [2015-11-11 18:03:05] |
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Yes. Refer to the documentation here for the Associated Watchlist: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html#AssociatedSymbolList It is also possible to add a Control Bar to the Trading DOM and set it to display a list box which contains the symbols from the Associated Watchlist for quick changing between symbols. We will work on that documentation later today. It will be located on the page linked to above. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-12 15:06:23] |
| User779963 - Posts: 10 |
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Hi, I'll trade for Top Step Trader. Please see the Permissible Products/Instruments: https://topsteptrader.desk.com/customer/portal/articles/1968878-important-combine-info#Permissible Products/Times to Trade Regarding this information, what's the monthly fee I'm going to pay for using Sierra Charts? Tks |
| [2015-11-12 17:41:04] |
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Pricing can be found here: Description of Service Packages and Pricing You will need Sierra Chart service package 3. However, you can get a discount for 3 months if you are with Top Step Trader. Start an Account Support Ticket about this here: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-12 18:19:02
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| [2015-11-12 17:51:19] |
| User779963 - Posts: 10 |
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Hi, Sorry for so many questions! Yesterday I asked: "Is it possible to use multiples instruments (crude oil, russel, e-mini s&p, mini nasdaq, gold) using 1 single DOM?" Your answer was: "Yes. Refer to the documentation here for the Associated Watchlist: https://www.sierrachart.com/index.php?page=doc/doc_SwitchingSymbols.html#AssociatedSymbolList " I've tried to follow the instructions in order to use multiples instruments using 1 single DOM, but I couldn't do that succesfully! Maybe because these instructions are related to charts, not DOM. Please, could send me any video that help me to setup the DOM in order to use multiples instruments? Tks |
| [2015-11-12 18:37:46] |
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We will improve upon the documentation later today and post an update here when done. That documentation also does apply to the Trade DOM as well. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-13 10:39:19] |
| User779963 - Posts: 10 |
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Hi, - Let's suppose I've placed an order using OCO order - The order was filled - Then suddenly, my computer freezes or my internet connection has broken What happen in this situation? Is the OCO order running on Exchange Server? Will this order be executed? I mean, one order will cancel another? Regarding the problem of using multiples instruments using only 1 single DOM, is there a possibility of a remote support? Tks |
| [2015-11-13 17:55:20] |
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The answer to the OCO question depends upon what particular Trading service you will be using Sierra Chart with. Which one? You can find the list here: https://www.sierrachart.com/index.php?page=doc/Data.php#Services When you look on the pages for each individual Trading service, in the What is Included section, you can determine whether OCO functionality is managed server side. We will be working on the documentation today for changing the symbol of a Trade DOM. Just give us a few more hours for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-13 18:58:23] |
| User779963 - Posts: 10 |
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HI, Tks for the reply! I'm going to use Rithmic. Or CTS.. Other problem: Do you remember that I was having problems with the firewall here in my job? So I installed Sierra Charts on my personal laptop in my home. When I open the DOM, it doesn't show the prices... Is it missing any kind of configuration? I'm almost giving up! A remote support could fix all these issues. The way you work, we are losing customers! |
| [2015-11-13 19:05:18] |
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Rithmic and CTS do support server-side OCO so those order types will be at the exchange when transmitted. And the OCO functionality is managed on the server side. What is the exact symbol the Trade DOM set to? Provide a copy of the Message Log by following these instructions: http://www.sierrachart.com/index.php?l=PostingInformation.php#MessageLog Remote assistance support is used when necessary. Thank you for your patience. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-11-13 19:34:54] |
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As we are working on the documentation for the compact watchlist for a Control Bar attached to a Trade DOM, we realize there is one menu command we need to release. We are going to do that later today in order to support this. So we will have the documentation and this new command available later today. We will update this thread when done. Let us know if you would like us to use remote assistance to help you with: When I open the DOM, it doesn't show the prices..
If so, then you need to select Help >> Accept Remote Assistance. You will get a Team viewer window with an ID number and password. Start an Account Support ticket and provide us that information: https://www.sierrachart.com/usercp.php?page=SupportTickets Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-13 19:42:48
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| [2015-11-13 19:46:36] |
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Also, in regards to this comment here: I'm almost giving up!
A remote support could fix all these issues. The way you work, we are losing customers! Patience is very important. You need to understand that Sierra Chart is connecting to external services. some of which we do not control. You also had a firewall problem, which was blocking connectivity. So all of these difficulties, are not Sierra Chart issues but external issues. So it is important to have the patience in order to allow time for these to get resolved. And when we see a comment like the above, do NOT use Rithmic. Do not even consider it. You are going to be tremendously frustrated with connectivity problems! And you will have a very high probability of not even being able to connect to Rithmic. Please do not consider Rithmic at all! Only use CTS. If you are deciding between Rithmic or CTS, your only choice is CTS. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-12-16 11:13:14
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| [2015-11-15 02:47:42] |
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For support for using the Control Bar for a Trade DOM which can support a watchlist, update to the latest release by following these instructions: https://www.sierrachart.com/index.php?page=doc/download.php#FastUpdate You need to use Help >> Download Prerelease. We are working on the demonstration video and it will be out by tomorrow. We will post a link here. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-11-15 02:49:55
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| [2015-11-16 10:24:35] |
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Here is the video that we promised: http://www.sierrachart.com/Videos/ControlBarWatchlistTutorial2015-11-16.wmv Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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