Support Board
Date/Time: Sun, 22 Dec 2024 21:45:14 +0000
Order is fullfilled and then cancelled automaticly by Sierra system
View Count: 1505
| [2015-05-27 16:48:06] |
| User58159 - Posts: 62 |
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Dear SC, I have a problem with orders. A few seconds after the order is fullfilled, the order disappears. If I check the trade, my IB platforma the open trade registers. So, I must close the trade there .. Please, advice .. |
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| [2015-05-27 16:52:58] |
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Sounds like you are referring to the Position. Do you see the Position listed in the Trade >> Trade Orders and Positions >> Positions tab? If so, what is the exact symbol that you see for that Position on that tab? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-27 17:29:30] |
| User58159 - Posts: 62 |
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The trade was monitored wit Sierra a few seconds, then disapeared .. Please, advice. PS: - My OCO order which I can see on IB platforma (my stop order is added with information: Order can be triggered during the trading hours 17:00CST-15:15CST (15:30CST-16:15 CST). - The problem does not exist on my SIM account - The problem does not exist on my IB SIM account |
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| [2015-05-27 18:09:53] |
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What this means is that Trader Workstation is not providing the Trade Position data for that symbol if you do not see it listed in the Trade >> Trade Orders and Positions >> Positions tab. What we want you to do is to restart Sierra Chart. Connect to Trader Workstation. Do not open any charts and then post a copy of the Message Log by following these instructions here: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-28 05:13:23] |
| User58159 - Posts: 62 |
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Please note that I did not open any charts, as you requested above (see log copy file). If you do prefer, I have a video from that day, so I can send a copy to you .. Date Time Of Last Edit: 2015-05-28 05:22:02
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| [2015-05-28 05:45:31] |
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The problem is when Sierra Chart is requesting account updates for the following account, there is no response from Trader Workstation: Interactive Brokers | Requesting Trade Positions for account: U112** Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-28 07:14:40] |
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So what you then need to do is contact Interactive Brokers at the following email address: api@interactivebrokers.com Let them know when Account Updates are subscribed to for that particular account that their system (TWS) is not responding. They will need to see the TWS log files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-28 08:49:04] |
| User58159 - Posts: 62 |
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Please, note I contacted them and here is the answer. Anyway, I will do that again after your comments .. (see below)
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| [2015-05-28 09:51:27] |
| User58159 - Posts: 62 |
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IB wrote, that I have to configure my orders to allow them to be executed out of regular trading hours. Pls advice .. |
| [2015-05-28 09:59:14] |
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The messages that say "Outside Regular Trading Hours" indicate that the orders were flagged to be immediately processed and that is what happened according to the message. The problem is when Sierra Chart is requesting account updates for the following account, there is no response from Trader Workstation: Interactive Brokers | Requesting Trade Positions for account: U112** This is what you need to do: So what you then need to do is contact Interactive Brokers at the following email address:
api@interactivebrokers.com Let them know when Account Updates are subscribed to for that particular account that their system (TWS) is not responding. They will need to see the TWS log files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-28 10:01:58] |
| User58159 - Posts: 62 |
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IB wrote, that "Our records show that you were submitting a parent order with two children attached to it. Aftre the parrent order was filled, the children became active as it usually happens but a cancelation was requested for one of them. This caused the other child order´s cancelation as part of theOCA mechanism". This is the truth. The point is that I cancelled the child because my parent order disapeared on Sierra platform (I was extremely nervous, on Sierra I saw two children orders and the trade disapeared. SO, I planned to decrease the problem.) Please, advice .. |
| [2015-05-28 10:05:58] |
| User58159 - Posts: 62 |
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Thanks for responce. I will contact IB immediately. Will you inform .. |
| [2015-05-28 10:12:06] |
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Also we have documented the meaning of that particular message which says "Outside Regular Trading Hours" here: http://www.sierrachart.com/index.php?l=doc/IB.php#TradingErrorMessages It is kind of confusing because it looks like it can mean the opposite of what it actually does and apparently even Interactive Brokers got confused by its meaning. Not good. In response to your post #12, see our response at post #11. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-28 10:18:20] |
| User58159 - Posts: 62 |
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IB response:
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| 20150528_4.jpg / V - Attached On 2015-05-28 10:18:14 UTC - Size: 128.74 KB - 394 views |
| [2015-05-28 10:45:11] |
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OK good so you just need to update Trader Workstation to 950.2G and the problem will be resolved. Let us know if that helps. Those OCO orders got canceled when you pressed the Flatten button to flatten the position. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-28 10:45:28
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| [2015-05-28 11:50:36] |
| User58159 - Posts: 62 |
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Please note I could not use the flatten, because Sierra did not monitored the order. Order disapeared, I saw child orders only. Than I canceled child order (my mistake, stress, etc.)on Sierra platform. The order was monitored on IB platforma only. Then, I closed the trade after a several attempts. So, my TWS is updated, but the problem with trading hours is still there. Please, advice .. |
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| [2015-05-28 17:38:31] |
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What version of Trader Workstation are you running?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-05-29 06:02:28] |
| User58159 - Posts: 62 |
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Good morning, I am running 950.2g version since yesterday. Please note that my previous version 948.3g worked properly all the time till the date, when the problems described above appeared .. Sorry for delay in communication .. |
| [2015-05-29 13:17:27] |
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The very first step for us to be able to help you efficiently is for you to ensure that when you provide the Message Log, that no charts are open. Remove all Chartbook files from Global Settings >> General Settings >> Files to Open on Start up. After this, restart Sierra Chart and connect to TWS. Wait 30 seconds and then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Once again make sure there are no charts open. Attach this file to the posting: C:\JTS\log.Fri.txt Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-29 13:17:51
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| [2015-06-01 13:51:02] |
| User58159 - Posts: 62 |
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Software version: 1259 | 2015-06-01 08:49:37 Uses New Spreadsheets | 2015-06-01 08:49:37 Usage end date: 2016-03-27 | 2015-06-01 08:49:37 Enabled for: Advanced Features. | 2015-06-01 08:49:37 Enabled for: Advanced Features 2. | 2015-06-01 08:49:37 Enabled for: Sierra Chart Historical Data Service. | 2015-06-01 08:49:37 Allow Support for Sierra Chart Data Feeds is enabled. | 2015-06-01 08:49:37 Active service: Interactive Brokers | 2015-06-01 08:49:37 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2015-06-01 08:49:37 2015-06-01 08:49:37 Local computer clock time | 2015-06-01 08:49:37 2015-06-01 13:49:37 GMT time | 2015-06-01 08:49:37 2015-06-01 08:49:37 Time zone adjusted time | 2015-06-01 08:49:37 Time difference to server time: 3 seconds. | 2015-06-01 08:49:37 Program path: C:\SierraChart_IB\ | 2015-06-01 08:49:37 Data Files path: C:\SierraChart_IB\Data\ | 2015-06-01 08:49:37 OS Version Number: 6.1 | 2015-06-01 08:49:37 Locale Information: C | 2015-06-01 08:49:37 Checking for new symbol settings for ib | 2015-06-01 08:49:37 HTTP connection to www.sierrachart.com:80 (0) | Resolved address sierrachart.com to IP 5.9.8.236 | 2015-06-01 08:49:37 HTTP connection to www.sierrachart.com:80 (1) | Connected. | 2015-06-01 08:49:37 Symbol settings are up-to-date for ib | 2015-06-01 08:49:37 HTTP connection to www.sierrachart.com:80 (1) | Closed. No error. | 2015-06-01 08:49:42 HTTP connection to www.sierrachart.com:80 (1) | Shutdown and closed. | 2015-06-01 08:49:42 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2015-06-01 08:49:54 Socket (2) | Connected. | 2015-06-01 08:49:54 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2015-06-01 08:49:54 Interactive Brokers | TWS server version: 76 | 2015-06-01 08:49:54 Interactive Brokers | Connected. Waiting for account information. | 2015-06-01 08:49:54 IB Account information received. | 2015-06-01 08:49:54 Interactive Brokers | Received 3 Trade Accounts from TWS. | 2015-06-01 08:49:54 Interactive Brokers | Connected to Live account. | 2015-06-01 08:49:54 Interactive Brokers | Year-Month last connected to Live account: 2015-06 | 2015-06-01 08:49:54 Interactive Brokers | Requesting Trade Positions for account: U112* | 2015-06-01 08:49:54 Next valid order ID: 3839 | 2015-06-01 08:49:54 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: Market data farm connection is OK:usfuture.us. IB Error Code: 2104. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: Market data farm connection is OK:usfarm.us. IB Error Code: 2104. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: HMDS data farm connection is OK:ushmds.us. IB Error Code: 2106. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2015-06-01 08:49:54 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2015-06-01 08:49:54 Next valid order ID: 3839 | 2015-06-01 08:49:54 IB Account information received. | 2015-06-01 08:49:54 Interactive Brokers | Received 3 Trade Accounts from TWS. | 2015-06-01 08:49:54 Interactive Brokers | Connected to Live account. | 2015-06-01 08:49:54 Interactive Brokers | Year-Month last connected to Live account: 2015-06 | 2015-06-01 08:49:54 Interactive Brokers | Received Trade Positions download end message for account U1123239 | 2015-06-01 08:49:55 Interactive Brokers | Stopping automatic Trade Position updates for account: U112* | 2015-06-01 08:49:55 Interactive Brokers | Requesting Trade Positions for account: U113* | 2015-06-01 08:49:55 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:49:55 Interactive Brokers | Received Trade Positions download end message for account U1130463 | 2015-06-01 08:49:55 Interactive Brokers | Stopping automatic Trade Position updates for account: U113* | 2015-06-01 08:49:55 Interactive Brokers | Requesting Trade Positions for account: U889* | 2015-06-01 08:49:55 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:49:55 Interactive Brokers | Received Trade Positions download end message for account U889465 | 2015-06-01 08:49:56 Interactive Brokers | Stopping automatic Trade Position updates for account: U889* | 2015-06-01 08:49:56 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:49:56 Interactive Brokers | Requesting Trade Positions for account: U112* | 2015-06-01 08:49:59 Interactive Brokers | Received Open orders end message. | 2015-06-01 08:49:59 Interactive Brokers | Received Trade Positions download end message for account U1123239 | 2015-06-01 08:50:00 Interactive Brokers | Stopping automatic Trade Position updates for account: U112* | 2015-06-01 08:50:00 Interactive Brokers | Requesting Trade Positions for account: U113* | 2015-06-01 08:50:00 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:50:00 Interactive Brokers | Received Trade Positions download end message for account U1130463 | 2015-06-01 08:50:00 Interactive Brokers | Stopping automatic Trade Position updates for account: U113* | 2015-06-01 08:50:00 Interactive Brokers | Requesting Trade Positions for account: U889* | 2015-06-01 08:50:00 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:50:00 Interactive Brokers | Received Trade Positions download end message for account U889465 | 2015-06-01 08:50:00 Interactive Brokers | Stopping automatic Trade Position updates for account: U889* | 2015-06-01 08:50:00 Message from IB: API client has been unsubscribed from account data.. IB Error Code: 2100. Request ID: -1. | 2015-06-01 08:50:00 |
| [2015-06-01 20:46:37] |
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According to this Message Log, the Trade Position data is now being properly respond to by Trader Workstation and provided to Sierra Chart. So there should not be a problem any longer with a Position line disappearing from Sierra Chart.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2015-06-02 07:03:51] |
| User58159 - Posts: 62 |
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I thank you a lot for your kind support. So, I do one or two live trades and I will respond. Nice day, Premek |
| [2015-06-09 14:05:34] |
| User58159 - Posts: 62 |
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So, today I did the first trade (after your support) on NQ. Everything works properly. I thank you a lot. Nice day, Premek |
| [2015-06-10 00:03:23] |
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OK thank you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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