Support Board
Date/Time: Sun, 22 Dec 2024 22:01:25 +0000
Post From: Order is fullfilled and then cancelled automaticly by Sierra system
| [2015-05-29 13:17:27] |
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The very first step for us to be able to help you efficiently is for you to ensure that when you provide the Message Log, that no charts are open. Remove all Chartbook files from Global Settings >> General Settings >> Files to Open on Start up. After this, restart Sierra Chart and connect to TWS. Wait 30 seconds and then provide a copy of the Message Log by following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#log Once again make sure there are no charts open. Attach this file to the posting: C:\JTS\log.Fri.txt Here are instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2015-05-29 13:17:51
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