Support Board

Date/Time: Mon, 16 Sep 2024 19:59:12 +0000

Post From: Order is fullfilled and then cancelled automaticly by Sierra system

[2015-05-28 09:59:14] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
The messages that say "Outside Regular Trading Hours" indicate that the orders were flagged to be immediately processed and that is what happened according to the message. The problem is when Sierra Chart is requesting account updates for the following account, there is no response from Trader Workstation: Interactive Brokers \| Requesting Trade Positions for account: U112** This is what you need to do: So what you then need to do is contact Interactive Brokers at the following email address: api@interactivebrokers.com Let them know when Account Updates are subscribed to for that particular account that their system (TWS) is not responding. They will need to see the TWS log files. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing