Support Board
Date/Time: Mon, 14 Apr 2025 02:15:05 +0000
Bottom Tabs
View Count: 327
| [2025-02-24 14:50:05] |
| User841161 - Posts: 275 |
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For some reason my bottom tabs are missing on chartbooks, in this instance of Sierra Chart. I have 3 other instances open(Instances 2,3,and4), and they all are ok and have their bottom tabs.
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 2-24-25.PNG / V - Attached On 2025-02-24 14:49:50 UTC - Size: 187.75 KB - 53 views |
| [2025-02-24 17:31:49] |
| John - SC Support - Posts: 39274 |
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Make sure the following setting is set to "Yes": General Settings Window: Use MDI Window Tabs (Global Settings >> General Settings >> Windows >> Window Tabs) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-24 17:40:31] |
| weav - Posts: 44 |
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Sorry to hijack but I came on here to report exactly the same thing. I also get this problem intermittently. Some days I login to SC all bottom MDI window tabs are there. Other days no MDI tabs and requires a restart to get them back. My "Use MDI Windows tabs" is always set to "Yes"
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| [2025-02-24 18:19:33] |
| John - SC Support - Posts: 39274 |
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When the tabs are not there, select the "CW" menu and select a single chart. Let us know if the tab for that chart then shows up?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-24 18:27:33] |
| weav - Posts: 44 |
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No it doesn’t show after selecting an individual chart via the CW menu . When the tabs are missing I use that menu to change charts. It’s the only way for me to do it because I have so many charts open in a single chart book. Like up to 100 or so. And then I have 17 chartbooks open. Amazing product by the way that you can have that many charts open and the UI is still super responsive!
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| [2025-02-24 18:33:44] |
| John - SC Support - Posts: 39274 |
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If you change the location of the MDI tabs, does that bring them back? Refer to the following: General Settings Window: Show MDI Tabs At (Global Settings >> General Settings >> Windows >> Window Tabs) And given that you have a lot of charts, also check the setting for "Support Multiple Rows for MDI Tabs" and see if changing this has any impact. This setting is just below the above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-02-24 18:33:52] |
| User841161 - Posts: 275 |
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I will try that the next timne it has no bottom tabs, I do know that my mdi tabs is set to yes. Also mine is acting similar to what weav has posted, it does it intermittently. After closing down and reopening, sometimes it is fixed other times it is not. As of now seems to occur in my Main instance, maybe it is the particular chartbook i am using in that instance though, i dont know.
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| [2025-02-24 19:07:25] |
| weav - Posts: 44 |
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I have played with all the Windows Tabs settings , Use MDI tabs, Show Window MDI Tabs At (Top/Bottom/Left/Right) and support multiple rows (both yes and no). Nothing displays the tabs other than a restart
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| [2025-02-27 20:10:01] |
| Sierra_Chart Engineering - Posts: 19166 |
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We need to do a remote assistance session to look at this. We can do that after the close today or later in the evening.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-02-27 20:12:21
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| [2025-02-28 08:36:03] |
| weav - Posts: 44 |
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Hi, sorry wasn't around last night. I've just launched SC and got no MDI tabs. If you want to do remote support session at some point today, I can leave it running like this. I'm in the UK so wont be able to do late into the US evening.
Date Time Of Last Edit: 2025-02-28 08:36:55
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| [2025-03-29 17:45:00] |
| User346920 - Posts: 2 |
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I've been struggling with the same problem for months. I also have a lot of tabs top and bottom. The intermittent nature of this seems like some kind of race condition. Maybe have the devs (in the code) try loading the top/bottom tabs, then pause a few seconds, and then start loading the chart data (or vice versa). The fact that you can't just set Use MDI Window Tabs to No, Apply, then set it to Yes, and Apply again (and have it appear) gives some information as to the nature of the problem. To get the tabs back you have to set to No then completely restart Sierra Chart and then set to Yes. Or maybe that's the answer - (in the code) don't load the MDI Window Tabs setting into memory until after all the charts have been updated. Again the intermittent nature of this seems like a race condition. I've been using Sierra Chart for years and this never used to happen. I want to say I noticed this around the Fall 2024, but it's hard to say exactly because I'm not continuously downloading the latest version. Somehow the Chartbook tabs are rock solid. It's only the MDI Window Tabs that have this problem Here's some more info, but not sure if it's helpful. - I have hundreds of MDI window tabs spread across around 20 chartbook tabs - Around 90% of the charts are for SPY. Of those maybe 25% come from Interactive Brokers using SPY-STK-SMART-USD and rest come from the free Sierra Chart delayed. - Around 5% of my charts are for ES-202506-CME from Interactive Brokers (Continuous Futures, Date Rule Rollover, Back Adusted) - The remaining 5% are miscellaneous from either Interactive Brokers or free Sierra Chart delayed data Date Time Of Last Edit: 2025-03-29 18:01:48
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| [2025-04-01 08:16:34] |
| Sierra_Chart Engineering - Posts: 19166 |
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We definitively do not observe this problem at all: The fact that you can't just set Use MDI Window Tabs to No, Apply, then set it to Yes, and Apply again (and have it appear) gives some information as to the nature of the problem. To get the tabs back you have to set to No then completely restart Sierra Chart and then set to Yes.
There is no such problem that we observe like this. This is all very stable and reliable in the way that it is designed. And it works 100% reliably. The MDI window tabs can be enabled and disabled with complete reliability while Sierra Chart is running. If you are hiding chart title bars we will not help with this issue at all. Or if you are using the option to automatically hide chart title bars, we will not help with this at all. It is the removal of chart title bars, which is going to cause problems. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-01 08:17:04
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| [2025-04-01 09:29:38] |
| weav - Posts: 44 |
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I just counted my charts. I have 1044 charts across 17 chartbooks. Probably 2 thirds are hidden and I just use them to overlay studies in the visible charts. So maybe I have 400 Windows MDI tabs showing across the chartbooks. I strongly believe it has something to do with the number of charts/MDI tabs that causes this issue. It sounds like me and the previous poster both have hundreds of charts which is most likely unusual usage of Sierra Chart. I don't remove chart title bars they are all always there. Once the MDI tabs go missing (happens intermittently not every time) only way for me to get them back is setting "Use MDI window tabs" to No and restarting. Then once its restarted, setting it to Yes. Then they appear every time. I have been running SC like this for a few years and its only this year that I've noticed the issue. I keep my SC up to date, sounds like the previous poster doesn't. Possibly its an issue with Windows and hitting some limit, but I'm almost certain its also related to the high number of charts/MDI tabs. And yeah I agree SC is very stable and reliable in the way it has been designed. No other trading app would probably come close to even allowing this many charts to be open. |
| [2025-04-01 13:42:40] |
| Sierra_Chart Engineering - Posts: 19166 |
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It could not be the number of charts because if a chart is not visible, not the active Chartbook, there is no tabs allocated for it. Check the Window >> Message Log for any error messages related to the tabs. When you notice this problem how many charts are in the active Chartbook? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-01 14:38:30] |
| User841161 - Posts: 275 |
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i do still get problem occasionally on chartbook that i have 14 active windows, and numerous hidden windows (approx. 250), if i try to open it first after opening SC. If when opening SC, and i open a much smaller and simpler chartbook and establish it having the bottom tabs than open the complex chartbook, it seems to work fine then.
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| [2025-04-01 15:01:41] |
| weav - Posts: 44 |
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hmm interesting, I will try that. Open fewer chartbooks initially, then open the others manually. @SC Engineering - I open 16 chartbooks at startup. The last one opened is the active one. that one has 96 charts. 23 are visible , 73 hidden. Understood on your point that MDI tabs are not allocated if the chartbook or chart is not visible. I have been seeing this in the log which looks suspect: 2025-04-01 06:25:34.422 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. 2025-04-01 06:25:44.450 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 5 2025-04-01 06:25:54.100 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 13 2025-04-01 06:26:03.988 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 5 |
| [2025-04-01 21:08:22] |
| Sierra_Chart Engineering - Posts: 19166 |
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This is definitely an issue: 2025-04-01 06:25:34.422 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command.
2025-04-01 06:25:44.450 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 5 2025-04-01 06:25:54.100 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 13 2025-04-01 06:26:03.988 | BufferedSocket | Error posting message in c_AsyncWindow::PostMessage. Windows error code 1816: Not enough quota is available to process this command. | Number times message previously added: 5 This should never happen. We would recommend reconnecting to the data feed when seeing this. We recommend using additional instances of Sierra Chart to distribute processing load.: Using DTC Server for Data and Trading in Another Sierra Chart Instance: Using DTC Server for Data and Trading in Another Sierra Chart Instance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2025-04-01 21:08:44
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| [2025-04-02 08:02:37] |
| weav - Posts: 44 |
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Yes my single instance is getting a bit big , will look into it. This morning I didn't open the previous active chartbook on startup and I don't see the problem. Will monitor this going forward
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| [2025-04-02 16:10:07] |
| Sierra_Chart Engineering - Posts: 19166 |
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OK good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-04-11 20:40:22] |
| User346920 - Posts: 2 |
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If anyone out there is still struggling with this, I experimented and put my settings to: Use MDI Window Tabs: Yes Show MDI Window Tabs At (List) Bottom Support Multiple Row for MDI Tabs Yes Show Arrows Before MDI Tabs Yes Since making this change, I haven't seen the problem for several days. So on my system, these settings either make the problem much better or resolve the issue entirely. I can't say why, but it seems to be working. I reproduced this issue on version 2747 64-bit. This workaround found on version 2747 64-bit Originally my settings were Yes Bottom No No |
| [2025-04-13 10:37:54] |
| weav - Posts: 44 |
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thanks for info. I tried switching all of those settings previously and it didn't work for me. But what worked in my case is reducing my largest chartbook and pushing out some charts to a 2nd instance to distribute the load. I haven't since seen a repeat of the problem
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