Support Board
Date/Time: Thu, 21 Nov 2024 13:14:42 +0000
REJECTION ON SIGNING THE AGREEMENT FOR DENALI
View Count: 312
| [2024-10-17 19:41:52] |
| User722245 - Posts: 24 |
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Dear Team, I tried to sign all the agreements for the Denali CME but all of them were rejected, I signed them as non-professional consequently I could not activate the Denali CME services. During the agreement, I just put my name and family name, no other indication. Alextrading777 Rejected: Please complete the Uniform Subscriber Agreement document, then re-complete this certification. Thank you CME Non-Professional Certification - 2020-11-18 Open Alextrading777 Rejected: (1) Missing Clearing Firm, (2) Missing Futures Trading Account Number Uniform Subscriber Addendum - 2024-10-01 Open Would you kindly help me ? Many thanks and regards, Alessandro D'Angelo |
| [2024-10-17 22:57:21] |
| John - SC Support - Posts: 36174 |
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In order to be considered a Non-Professional for the CME Group, you need to have a live funded, futures trading account. And you need to be able to connect your Sierra Chart software to that account at least once a month for verification of that live account. Refer to the following for more on this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Therefore, when you fill out the agreements and you want to be considered a Non-Professional, you need to specify the "Clearing Firm" (or brokerage name if you do not know the clearing firm) and your "Account Number" for that live, funded futures trading account. You have not done this, therefore the agreements were rejected. You can redo the agreements at the following link when you have your live, funded, futures trading account worked out: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-18 14:52:36] |
| User722245 - Posts: 24 |
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Dear Team, I would appreciate if your answer do not refer to a full entire chapter with so many options to read and understand, can you try to make an answer more precise and adequate in order to be more efficient. This is the 3rd day and I am still with the same trouble, I think it would be useful to think in efficiency in your answer. It is not normal from my point of view, to spend 3 days to obtain an answer with multiple possibilities without solving at the end the trouble itself. Thank you for your accurate attention. So per my understanding : 1st option Global Setting / Data Trade Service Setting / Service : Rythmic Exchange Agreement-Uniform subscriber addendum In the blank Trading account number : Apex-(digits account number) In the blank Clearing firm : Apex Type full name : my name and surname CME Non-Professional and Certificate Agreement Name : my name and surname then click to "I am a non Professional" 2nd option Global Setting / Data Trade Service Setting / Service : SC-Data-All Services (data) and sign the agreements as above. Once signed go to Global Setting / Data Trade Service Setting / Service : Rythmic One of these options is correct to have the CME Denali working for APEX ? Regards, Alessandro D'Angelo |
| [2024-10-18 15:28:56] |
| John - SC Support - Posts: 36174 |
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Neither of those options are correct. You are jumping ahead of yourself. The first thing you need to do is to decide if you want to get your data from Rithmic or from our Denali Exchange Data Feed. Keep in mind, that in order to get real-time data from our Denali Exchange Data Feed for the CME Group, you need to have a live, funded futures trading account. Refer to the information at the following link regarding this: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges Let us know where you want to get your data from, and then we can move forward. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-18 19:42:09] |
| User722245 - Posts: 24 |
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Dear Team, in order to clarify what is my account with APEX, I give you the information I have in my Apex Dashboard. Please read here below 25K 4 Contracts Rithmic Rithmic 25K Full Size Account 4 Mini Contracts- Equal Full Ratio for Micros- on accounts purchased after 12/15/22-, Profit goal $1500, Live Trailing Threshold -$1500 Invoice: LEBHK - Status: Recurring Active Amount: $147.00 | Billing Term: $73.50 for the first month, then $73.50 for each month. Since: Oct 14th, 2024 Until Next Bill: Nov 14th, 2024 Rithmic Acc ID : APEX-xxxxx Please consider if this account can be available to match the CME Denali requirements with Sierra Chart as Non Professional. Thank you and regards, Alessandro D'Angelo |
| [2024-10-18 21:20:18] |
| John - SC Support - Posts: 36174 |
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You can NOT use a Prop Firm account (such as APEX) to qualify for the CME Group's Non-Professional requirement. It must be a live, funded, futures trading account in which you are trading your own funds and only for yourself. As noted in the section we linked you to on this, we have setup an option with some brokers to allow you to create an account with a minimum amount of funds ($100-$200) in order to qualify for the CME Group Non-Professional requirement. Refer to the following: Easy Solution to CME Funded Trading Account Requirement For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-19 10:39:09] |
| User722245 - Posts: 24 |
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Dear Team, I really thank you for your answer. Step by step, now I understand why my account was not working for CME Denali Sierra Chart. Now, I have two questions. 1. If I open a trading account with Stage 5 with a balance of 100 USD, I presume than CME Denali Sierra Chart can be activated after having signed all the agreements (Exchange Agreement-Uniform subscriber addendum and CME Non-Professional and Certificate Agreement). I think I am correct, please confirm. 2. However, my question now is to understand if AFTER having open the account with Stage 5, I can link my APEX prop firm account and obtainning the CME Denali service inside the Sierra Chart Platform. and if yes, what would be the next step process? Would you kindly clarify these two points. Many thanks in advance and regards, Alessandro D'Angelo |
| [2024-10-20 01:24:32] |
| John - SC Support - Posts: 36174 |
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1. This is correct. You will enter the information for your Stage 5 account in the agreements. You can access the agreements at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Once the agreements have been accepted, then you can activate the CME Group exchange(s) at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges 2. Yes. This is specifically what Sierra Chart is setup to do. Refer to the following: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services To connect your Sierra Chart to Rithmic, which is what APEX uses for their order processing, you need to follow the instructions at the following link: Rithmic Trading Platform Service: Setup Instructions Once this is all done, you will be getting your data from our Denali Exchange Data Feed and sending your order to APEX. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-10-21 21:23:58] |
| User722245 - Posts: 24 |
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Dear Team, After starting the process with stage 5, I realize that their questions are extremely intrusive on my private life. In all sincerity, I don't think such companies offer you access to USD 100 after the financial questions they ask about your present and past. On reflection, it seems simpler to me to give up my prop firm APEX account and start again with a propfirm that is in close collaboration with Sierra Chart. During our last correspondances, I seem to have seen, among all the articles you submitted to me, an actual list of these propfirms. Would you be so kind as to provide me with a link to the propfirms with which Sierra Chart can be easily connected without going through another intermediary. In other words, the simpler, the better. Thank you and have a nice evening. Alessandro D'Angelo |
| [2024-10-22 13:47:16] |
| John - SC Support - Posts: 36174 |
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There is a Prop Firm named Apteros that uses our Trading Evaluation software. But the issue of needing a live, funded, futures trading account that is NOT a prop firm still exists. So you will have the same issue with Apteros as you are having with APEX. Stage 5 will allow you to open an account for $100.00 in order to satisfy the CME Group's Non-Professional requirement. But, if you do not want to do this, then your best option at this point is to stay with APEX and use the Rithmic data rather than our Denali Exchange Data Feed. It is not recommended by us, and there is a lack of historical data, but that would be your only other option. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-07 19:55:06] |
| User722245 - Posts: 24 |
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Dear Team, I did all the necessary to open an account with Edge Clear / Ironbeam account, the account is funded. They have precised me than now I will be able to sign in and obtain the datas for the Denali-CME as non-professional. Would you kindly help me to connect my Edge Clear / Ironbeam account with you. Best regards, Alessandro D'Angelo |
| [2024-11-07 20:57:49] |
| John - SC Support - Posts: 36174 |
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We assume you are setup with the Teton Order Routing service with Edge Clear/Ironbeam. As such, follow the instructions at the following link starting at Step #6: Sierra Chart Teton Futures Order Routing: Setup Instructions We want to point out that you are not setup to get any real-time data from our Denali Exchange Data Feed at this time. In order to get the real-time data for the CME Group from us, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-11 21:40:58] |
| User722245 - Posts: 24 |
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Dear Team, 1. I think I did know all the necessary with the Denali. I have chosen the complete package at USD 37. Would you please check if now everything is in order from your side and if I can start with my Apex propfirm, please confirm. 2. this month I have chosen the full package of Denali but my intention is to trade mainly the ESZ-24 (S&P 500 future). If by next months I chose the option CME with Market Depth for non-professional Trading accounts USD 12.50 is enough to trade ESZ-24, please confirm also. Thank you for your answers. Best regards, Alessandro D'Angelo |
| [2024-11-12 02:55:27] |
| John - SC Support - Posts: 36174 |
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1. Everything looks good from our end. To connect to your Rithmic account with APEX, follow these instructions: Rithmic Trading Platform Service: Setup Instructions Keep in mind that you will need to connect to your Edge Clear/Ironbeam account at least once a month to update your Verified Until date. Right now that date is showing as December 11, 2024. Therefore, you will need to connect prior to that date in order to update the date to 30 days in the future. You can view your Verified Until date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges 2. The "CME with Market Depth for Non-Professional Trading Accounts" includes all the data for instruments traded on the CME exchange, which includes the E-Mini S&P 500 (ES). If you do not need Market Depth data, then you could do the "CME Non-Professional Top-of-Book" exchange instead as well. Refer to the following for how to change your exchange selections: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-12 09:46:03] |
| User722245 - Posts: 24 |
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Dear Team, 1. I have connected the Rithmic platform however, Apex said to me to connect to server "Apex-Chicago Area-Non Aggregated" and not to "Rithmic 01-Chicago Apex-non-aggregated". Does it changes anything with you, it is correct ? 2. As per my understanding, the only way to obtain the Market Depht is with the current package, all the other does not provide this service for the CME E-Mini SP 500, it is my understanding correct ? Best regards, Alessandro D'Angelo |
| [2024-11-12 15:55:55] |
| John - SC Support - Posts: 36174 |
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1. Connecting to APEX does not count towards the requirement for the non-professional status for the CME Group. You need to connect to your Edge Clear/Ironbeam account at least once a month to continue to get the real-time data from us. Which server you connect to with APEX is up to them. It makes no difference to us. 2. You can also get the Market Depth data for the CME exchange with the "CME with Market Depth for Non-Professionals". So if you only need data for instruments traded on the CME exchange, then we recommend changing to that exchange option for next month. Refer to the following: Denali Exchange Data Feed: Changing Denali Exchange Data Feed Exchange Selections For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-12 17:57:09] |
| User722245 - Posts: 24 |
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Dear Team, Sorry to bother you again. Please find here attached the last message I received when I tried to input my first trade in not simulation account. Apparently I am still in simulation account even after having chosen the apex account. Can you help me ? Best regards, Alessandro D'Angelo https://www.sierrachart.com/image.php?Image=173143416412.png |
| [2024-11-12 18:11:00] |
| User722245 - Posts: 24 |
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Dear Team, I did a second image print screen, I think it will help you in solving this matter. Best regards, Alessandro D'Angelo https://www.sierrachart.com/image.php?Image=1731434874600.png |
| [2024-11-12 21:03:58] |
| John - SC Support - Posts: 36174 |
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What exactly is occurring when you try to place an order? If you are getting an error message, what exactly does it state? After you place an order follow the instructions at the following link to get us your Trade Service Log: Support Board Posting Information: Providing Lines From Trade Service Log For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2024-11-13 15:33:15] |
| User722245 - Posts: 24 |
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2024-11-13 15:24:46.870 | Rithmic Direct - DTC | Requesting trade accounts from server. 2024-11-13 15:24:46.982 | Rithmic Direct - DTC | Performing query for most recent account balances Date-Time for Trade Account: APEX-255798-01. 2024-11-13 15:24:46.982 | Rithmic Direct - DTC | Received 1 accounts from service. 2024-11-13 15:24:47.081 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2024-01-11_UTC.None.data * 2024-11-13 15:24:47.082 | Encountered unknown field code during read record. Field code read: -413349329. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2024-01-04_UTC.None.data 2024-11-13 15:24:47.082 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2024-01-04_UTC.None.data * 2024-11-13 15:24:47.083 | Encountered unknown field code during read record. Field code read: 1734437958. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-11-16_UTC.None.data 2024-11-13 15:24:47.083 | Encountered unknown field code during read record. Field code read: -508560475. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-24_UTC.None.data 2024-11-13 15:24:47.083 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-24_UTC.None.data * 2024-11-13 15:24:47.084 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-17_UTC.None.data * 2024-11-13 15:24:47.085 | Encountered unknown field code during read record. Field code read: -256. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-16_UTC.None.data 2024-11-13 15:24:47.085 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-16_UTC.None.data * 2024-11-13 15:24:47.085 | Encountered unknown field code during read record. Field code read: -535993744. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-03_UTC.None.data 2024-11-13 15:24:47.085 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-10-03_UTC.None.data * 2024-11-13 15:24:47.093 | Encountered unknown field code during read record. Field code read: -600563562. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-08-15_UTC.None.data 2024-11-13 15:24:47.093 | Trade Activity file read error encountered. Stopping reading. Error: Trying to read >= 1MB for field.. D:\SanDiskSecureAccess\2 EME PARTIE VIDEOS -NOTES PERSONNELLES\2EME PARTIE DES COURS GENEVA TRADE CENTER\2EME PARTIE DE LA FORMATION\Sierra Chart Alessandro Night\TradeActivityLogs\TradeActivityLog_2023-08-15_UTC.None.data * 2024-11-13 15:24:47.108 | TradeActivity files query time: 0.125726 seconds. Entries: 0. Current queries: 1 2024-11-13 15:24:47.108 | Rithmic Direct - DTC | Requesting historical account balances for account APEX-255798-01. Start date-time UTC: 2024-07-12 14:24:47 2024-11-13 15:24:47.123 | Rithmic Direct - DTC | Requesting Trade Positions data. 2024-11-13 15:24:48.068 | Denali Data Feed | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 1 2024-11-13 15:24:48.068 | Denali Data Feed | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 1 2024-11-13 15:25:11.928 | TradeActivity files query time: 0.292608 seconds. Entries: 0. Current queries: 2 2024-11-13 15:25:11.931 | TradeActivity files query time: 0.002753 seconds. Entries: 0. Current queries: 2 2024-11-13 15:25:11.933 | TradeActivity files query time: 0.002250 seconds. Entries: 0. Current queries: 3 2024-11-13 15:25:11.958 | TradeActivity files query time: 0.002152 seconds. Entries: 0. Current queries: 4 2024-11-13 15:25:12.124 | TradeActivity files query time: 0.000157 seconds. Entries: 0. Current queries: 5 2024-11-13 15:25:12.130 | TradeActivity files query time: 0.000111 seconds. Entries: 0. Current queries: 6 2024-11-13 15:25:12.179 | TradeActivity files query time: 0.002251 seconds. Entries: 0. Current queries: 7 2024-11-13 15:25:12.205 | TradeActivity files query time: 0.002214 seconds. Entries: 0. Current queries: 8 2024-11-13 15:25:12.212 | TradeActivity files query time: 0.000115 seconds. Entries: 0. Current queries: 9 2024-11-13 15:25:12.319 | TradeActivity files query time: 0.000112 seconds. Entries: 0. Current queries: 10 2024-11-13 15:25:12.434 | TradeActivity files query time: 0.002392 seconds. Entries: 14. Current queries: 11 2024-11-13 15:25:12.504 | TradeActivity files query time: 0.002306 seconds. Entries: 0. Current queries: 12 2024-11-13 15:25:12.504 | TradeActivity files query time: 0.000112 seconds. Entries: 0. Current queries: 13 2024-11-13 15:25:12.572 | TradeActivity files query time: 0.002134 seconds. Entries: 0. Current queries: 14 2024-11-13 15:25:12.637 | TradeActivity files query time: 0.000112 seconds. Entries: 0. Current queries: 15 2024-11-13 15:25:12.825 | TradeActivity files query time: 0.000132 seconds. Entries: 0. Current queries: 16 2024-11-13 15:25:12.851 | TradeActivity files query time: 0.000112 seconds. Entries: 0. Current queries: 17 2024-11-13 15:25:12.964 | TradeActivity files query time: 0.003423 seconds. Entries: 14. Current queries: 18 2024-11-13 15:25:12.998 | TradeActivity files query time: 0.002135 seconds. Entries: 0. Current queries: 19 2024-11-13 15:25:22.064 | TradeActivity files query time: 1.979686 seconds. Entries: 0. Current queries: 3 2024-11-13 15:25:22.069 | TradeActivity files query time: 0.004584 seconds. Entries: 0. Current queries: 2 2024-11-13 15:25:22.072 | TradeActivity files query time: 0.003703 seconds. Entries: 0. Current queries: 2 2024-11-13 15:25:24.167 | TradeActivity files query time: 0.003142 seconds. Entries: 0. Current queries: 1 2024-11-13 15:25:24.444 | TradeActivity files query time: 0.028903 seconds. Entries: 0. Current queries: 1 2024-11-13 15:25:27.482 | TradeActivity files query time: 0.002174 seconds. Entries: 0. Current queries: 1 2024-11-13 15:25:27.483 | TradeActivity files query time: 0.000116 seconds. Entries: 0. Current queries: 2 2024-11-13 15:25:27.617 | TradeActivity files query time: 0.000149 seconds. Entries: 0. Current queries: 3 2024-11-13 15:25:27.898 | TradeActivity files query time: 0.000120 seconds. Entries: 0. Current queries: 4 2024-11-13 15:25:27.912 | TradeActivity files query time: 0.002260 seconds. Entries: 0. Current queries: 5 2024-11-13 15:25:28.090 | TradeActivity files query time: 0.002610 seconds. Entries: 0. Current queries: 6 2024-11-13 15:25:28.261 | TradeActivity files query time: 0.003357 seconds. Entries: 0. Current queries: 1 2024-11-13 15:25:28.340 | TradeActivity files query time: 0.002992 seconds. Entries: 0. Current queries: 1 2024-11-13 15:25:49.411 | TradeActivity files query time: 0.100896 seconds. Entries: 0. Current queries: 1 2024-11-13 15:26:05.352 | TradeActivity files query time: 3.025157 seconds. Entries: 0. Current queries: 1 2024-11-13 15:26:21.756 | TradeActivity files query time: 1.472145 seconds. Entries: 0. Current queries: 1 2024-11-13 15:26:21.983 | TradeActivity files query time: 0.201249 seconds. Entries: 0. Current queries: 2 2024-11-13 15:26:27.094 | TradeActivity files query time: 0.197140 seconds. Entries: 14. Current queries: 1 2024-11-13 15:26:38.253 | TradeActivity files query time: 5.255003 seconds. Entries: 0. Current queries: 2 2024-11-13 15:26:39.321 | TradeActivity files query time: 1.067423 seconds. Entries: 0. Current queries: 2 2024-11-13 15:26:43.372 | TradeActivity files query time: 0.011624 seconds. Entries: 0. Current queries: 3 2024-11-13 15:26:43.675 | TradeActivity files query time: 0.008054 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:02.951 | TradeActivity files query time: 1.938378 seconds. Entries: 0. Current queries: 3 2024-11-13 15:27:03.058 | TradeActivity files query time: 0.107167 seconds. Entries: 0. Current queries: 4 2024-11-13 15:27:03.066 | TradeActivity files query time: 0.008296 seconds. Entries: 0. Current queries: 4 2024-11-13 15:27:03.066 | TradeActivity files query time: 0.000107 seconds. Entries: 0. Current queries: 4 2024-11-13 15:27:05.710 | TradeActivity files query time: 0.000136 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:05.743 | TradeActivity files query time: 0.008083 seconds. Entries: 0. Current queries: 2 2024-11-13 15:27:05.782 | TradeActivity files query time: 0.008853 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:05.870 | TradeActivity files query time: 0.000124 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:05.908 | TradeActivity files query time: 0.009574 seconds. Entries: 0. Current queries: 2 2024-11-13 15:27:05.915 | TradeActivity files query time: 0.007386 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:06.047 | TradeActivity files query time: 0.010020 seconds. Entries: 0. Current queries: 3 2024-11-13 15:27:06.056 | TradeActivity files query time: 0.008722 seconds. Entries: 0. Current queries: 3 2024-11-13 15:27:06.065 | TradeActivity files query time: 0.008678 seconds. Entries: 0. Current queries: 3 2024-11-13 15:27:06.474 | TradeActivity files query time: 0.007598 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:06.508 | TradeActivity files query time: 0.008919 seconds. Entries: 0. Current queries: 2 2024-11-13 15:27:06.563 | TradeActivity files query time: 0.008720 seconds. Entries: 0. Current queries: 2 2024-11-13 15:27:06.571 | TradeActivity files query time: 0.007986 seconds. Entries: 0. Current queries: 1 2024-11-13 15:27:51.359 | TradeActivity files query time: 3.557999 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:06.061 | TradeActivity files query time: 2.810754 seconds. Entries: 0. Current queries: 2 2024-11-13 15:28:06.266 | TradeActivity files query time: 0.204537 seconds. Entries: 0. Current queries: 2 2024-11-13 15:28:11.512 | TradeActivity files query time: 0.705824 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:12.871 | TradeActivity files query time: 0.975190 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:26.046 | TradeActivity files query time: 0.885210 seconds. Entries: 0. Current queries: 4 2024-11-13 15:28:26.054 | TradeActivity files query time: 0.007927 seconds. Entries: 0. Current queries: 4 2024-11-13 15:28:26.076 | TradeActivity files query time: 0.022360 seconds. Entries: 0. Current queries: 4 2024-11-13 15:28:26.084 | TradeActivity files query time: 0.007545 seconds. Entries: 0. Current queries: 3 2024-11-13 15:28:44.115 | TradeActivity files query time: 0.030990 seconds. Entries: 0. Current queries: 2 2024-11-13 15:28:44.122 | TradeActivity files query time: 0.007154 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:44.491 | TradeActivity files query time: 0.007592 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:44.683 | TradeActivity files query time: 0.008012 seconds. Entries: 0. Current queries: 2 2024-11-13 15:28:44.691 | TradeActivity files query time: 0.007504 seconds. Entries: 0. Current queries: 2 2024-11-13 15:28:45.813 | TradeActivity files query time: 0.008036 seconds. Entries: 0. Current queries: 1 2024-11-13 15:28:47.100 | TradeActivity files query time: 0.011281 seconds. Entries: 0. Current queries: 1 2024-11-13 15:46:09.659 | TradeActivity files query time: 0.182967 seconds. Entries: 0. Current queries: 2 2024-11-13 15:46:09.662 | TradeActivity files query time: 0.002769 seconds. Entries: 105. Current queries: 2 2024-11-13 15:46:21.128 | TradeActivity files query time: 0.001359 seconds. Entries: 0. Current queries: 1 2024-11-13 15:46:54.934 | TradeActivity files query time: 0.003005 seconds. Entries: 0. Current queries: 1 2024-11-13 15:47:01.028 | TradeActivity files query time: 0.025790 seconds. Entries: 0. Current queries: 1 2024-11-13 15:47:02.701 | TradeActivity files query time: 0.007091 seconds. Entries: 0. Current queries: 1 2024-11-13 16:26:52.795 | TradeActivity files query time: 0.331071 seconds. Entries: 0. Current queries: 2 2024-11-13 16:26:52.802 | TradeActivity files query time: 0.006216 seconds. Entries: 0. Current queries: 2 |
| [2024-11-13 17:45:36] |
| John - SC Support - Posts: 36174 |
|
The Trade Service Log is not showing any issues with trades. Did you try to place a trade, have it fail and then get us the log? The Trade Service Log is not persistent, so you need to have done a trade first and then get us the log. The errors you do have in the log are stating that there are errors accessing those files. You will want to exit from Sierra Chart and then manually remove those files that are referenced through the operating system (i.e. go to that file location and delete the file). We do want to point out that the particular drive that is being referenced appears to be a removable drive. It is a D: drive and the path starts with SanDisk. If that is a removable drive, then we do not recommend running Sierra Chart from such a location. You really want to have Sierra Chart on a local drive, and preferably a Solid State Drive. Refer to the following for how to move a Sierra Chart installation: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation: Simple Transfer/Copy of Sierra Chart Installation to Another Folder or Computer System For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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