Support Board
Date/Time: Wed, 27 Nov 2024 22:33:20 +0000
RANDOM TRADES
View Count: 389
| [2023-06-23 10:23:31] |
| EddieRokit - Posts: 13 |
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Hi there Every day now for the past week every time I exit a trade it gives me a really out of sync p&l as it thinks there is a trade still open from the previous day. This is really bizarre as I am trading apex through yourself, it doesn't effect my p&l with them but it does when I download my trade activity log to add to my online trading journal. Its saying I have won and lost thousands which is totally incorrect. What can I do about this? |
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| [2023-06-23 19:22:30] |
| Sierra_Chart Engineering - Posts: 17198 |
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Refer to the section here for understanding the Start Date-Time for a Trades list: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List You also want to ensure there are no missing fills. That section has a video you should watch. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-23 19:22:48
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| [2023-06-25 16:09:03] |
| EddieRokit - Posts: 13 |
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Hi I have had a look at this and I can't seem to correct the issue, I forgot to add that this all started when I was in a trade with three contracts. I had 2 different price targets - 2 contracts got filled at a certain price, so they were no longer in play but I had one contract left trading and my connection cut off. When it came back on my last contract had disappeared and now sierra chart must still think there is a constant open position somewhere. But there is not positions open in position window. Is there any way to correct this as its really effecting my trading stats. |
| [2023-06-26 07:42:50] |
| Sierra_Chart Engineering - Posts: 17198 |
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Therefore, you have a missing fill which you can manually insert: Trade Activity Log: Manually Inserting Missing Order Fills Otherwise, it is impossible to solve this. Nothing you can do. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 07:43:04
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| [2023-06-26 08:41:16] |
| EddieRokit - Posts: 13 |
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Hi I have tried to manually insert an order fill with all the correct info but it isn't appearing in the trade activity log anywhere. Is there someone who can fix this for me? I'm paying $50 a month for this service and its not working and I'm having to fix it myself. |
| [2023-06-26 09:35:52] |
| Sierra_Chart Engineering - Posts: 17198 |
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We apologize, but what you pay for Sierra Chart does not at all include service like this. We simply do not help with missing fills in this way. We would be wasting massive amounts of time with that. One thing you need to check though is the Symbol and Trade Account fields for the fill and make sure they are set correctly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 09:36:15
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| [2023-06-26 10:19:20] |
| EddieRokit - Posts: 13 |
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Don't offer customer service?? Sorry but customer service is not a waste of time especially when a customer is paying for a service. I feel I am wasting my time as I am paying for a system that isn't functioning correctly. I have no trading stats I have set them all correctly. So what you are saying is basically I have no trading statistics going forward???? |
| [2023-06-26 11:25:27] |
| Sierra_Chart Engineering - Posts: 17198 |
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. I feel I am wasting my time as I am paying for a system that isn't functioning correctly.
You are welcome not to renew Sierra Chart. The problem is on the Rithmic side and we have no control over that at all. This is why we recommend our own order routing and simulation services which maintain order fill history on the servers, and it is easily retrievable to avoid this problem to begin with.What is not functioning correctly, is Rithmic. Please do not put Rithmic issues and limitations on us. We do not provide assistance, like you are looking for. That particular fill is missing and there is nothing you can do about it. It is not something we can help with. You need to ensure Sierra Chart is always connected, and adjust the Start Date-Time in the Trade Activity Log to the beginning of a position and after any missing fills. Here is the relevant documentation: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 11:27:02
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| [2023-06-26 11:43:20] |
| EddieRokit - Posts: 13 |
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Firstly that is a lovely way to go on with your customers, you seem to forget that you wouldn't have a business if we weren't paying subscriptions. It was my denali data that lost connection. It disconnected mid trade, non of my other software lost connection. Rithmic has no control over how your software operates and you don't offer your routing service with apex funded trader or else we could choose this. I will be forced to cancel my subscription as I can't go forward with messed up trading statistics and there clearly is no fix to this. I have read and tried everything in your instructions with no luck thanks |
| [2023-06-26 11:48:05] |
| Sierra_Chart Engineering - Posts: 17198 |
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No that is not true, you lost the connection to Rithmic. Not the Denali Data Feed. The connection is to Rithmic. The Denali Data Feed is fully unrelated. A lost connection to the Denali Data Feed does not break the Rithmic connection. It simply cannot. There is more to the issue of missing fills with Rithmic than you are aware of and we will simply not get into it. Honestly we do not want Rithmic customer business: Firstly that is a lovely way to go on with your customers, you seem to forget that you wouldn't have a business if we weren't paying subscriptions.
Our business will do just fine without you. We simply do not want business from Apex customers. Yes this will be just fine with us: I will be forced to cancel my subscription as I can't go forward with messed up trading statistics and there clearly is no fix to this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 11:48:58
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| [2023-06-26 12:17:45] |
| EddieRokit - Posts: 13 |
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Talk about arrogance. Maybe Sierra chart could have made that clear in the first message. We aren't all computer nerds.
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| [2023-06-26 12:26:44] |
| Sierra_Chart Engineering - Posts: 17198 |
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No that is not correct. This is not about arrogance. We simply just do not want business in this particular area and with a system we have no control over. The policy regarding Rithmic is made very clear here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy It is mandatory to read this section when using Rithmic with Sierra Chart and especially when using Rithmic market data. You will have problems and issues and a poor impression when using Rithmic market data with Sierra Chart, in particular historical data. You have been advised about this in advance.
Sierra Chart does not provide any technical support for issues with Rithmic market data (whether historical or real-time). Sierra Chart does not provide technical support for issues with Rithmic trading functionality. We will not be responding to any issues involving Rithmic historical data, real-time data or trading issues. Your particular issue, falls within "trading functionality". You need to understand the history of Rithmic and Sierra Chart. Sierra Chart made a decision many years ago to terminate support for Rithmic. That was a good and proper decision at that time and we have no regrets. Subsequent to that, Rithmic developed integration to Sierra Chart using the DTC protocol Since Sierra Chart supports that protocol and is an open platform. Once that has been done we are not going to do anything to disable integration to Rithmic since this is Rithmic's choice. However, if there any problems that users have when using Rithmic these are things, that we will not necessarily help with. You should also read this section here regarding the Trade Activity Log: In your case you have a missing order fill, we cannot help with that. It is not our policy to be getting further involved in this. We developed a solution to missing order fills, many years ago, through the development of our own trading services which includes Teton order routing and the simulated futures trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 12:45:57
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