Support Board
Date/Time: Thu, 28 Nov 2024 00:44:20 +0000
Post From: RANDOM TRADES
| [2023-06-26 12:26:44] |
| Sierra_Chart Engineering - Posts: 17199 |
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No that is not correct. This is not about arrogance. We simply just do not want business in this particular area and with a system we have no control over. The policy regarding Rithmic is made very clear here: Rithmic Trading Platform Service: Rithmic Market Data and Support Policy It is mandatory to read this section when using Rithmic with Sierra Chart and especially when using Rithmic market data. You will have problems and issues and a poor impression when using Rithmic market data with Sierra Chart, in particular historical data. You have been advised about this in advance.
Sierra Chart does not provide any technical support for issues with Rithmic market data (whether historical or real-time). Sierra Chart does not provide technical support for issues with Rithmic trading functionality. We will not be responding to any issues involving Rithmic historical data, real-time data or trading issues. Your particular issue, falls within "trading functionality". You need to understand the history of Rithmic and Sierra Chart. Sierra Chart made a decision many years ago to terminate support for Rithmic. That was a good and proper decision at that time and we have no regrets. Subsequent to that, Rithmic developed integration to Sierra Chart using the DTC protocol Since Sierra Chart supports that protocol and is an open platform. Once that has been done we are not going to do anything to disable integration to Rithmic since this is Rithmic's choice. However, if there any problems that users have when using Rithmic these are things, that we will not necessarily help with. You should also read this section here regarding the Trade Activity Log: In your case you have a missing order fill, we cannot help with that. It is not our policy to be getting further involved in this. We developed a solution to missing order fills, many years ago, through the development of our own trading services which includes Teton order routing and the simulated futures trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 12:45:57
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