Support Board
Date/Time: Thu, 28 Nov 2024 00:34:01 +0000
Post From: RANDOM TRADES
| [2023-06-26 11:25:27] |
| Sierra_Chart Engineering - Posts: 17199 |
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. I feel I am wasting my time as I am paying for a system that isn't functioning correctly.
You are welcome not to renew Sierra Chart. The problem is on the Rithmic side and we have no control over that at all. This is why we recommend our own order routing and simulation services which maintain order fill history on the servers, and it is easily retrievable to avoid this problem to begin with.What is not functioning correctly, is Rithmic. Please do not put Rithmic issues and limitations on us. We do not provide assistance, like you are looking for. That particular fill is missing and there is nothing you can do about it. It is not something we can help with. You need to ensure Sierra Chart is always connected, and adjust the Start Date-Time in the Trade Activity Log to the beginning of a position and after any missing fills. Here is the relevant documentation: Trade Activity Log: Understanding and Setting the Start Date-Time for a Trades List Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-06-26 11:27:02
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