Support Board
Date/Time: Tue, 26 Nov 2024 18:31:11 +0000
No real time data after renewing usage time
View Count: 1506
| [2014-05-19 05:23:01] |
| batman_ - Posts: 190 |
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Support, Today i just renew SC usage time for another month but now i am not getting any real time data feed coming from CTS via version 1137 and 1139. Please advice. Date Time Of Last Edit: 2014-05-19 05:41:53
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Private File |
| [2014-05-19 05:51:26] |
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Everything looks good with your account. Could you please post a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 06:50:41] |
| batman_ - Posts: 190 |
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There is no Message Log for any chartbook i am opening. However there is orange box pop up saying symbol not recognized. I have full reset symbol from Global Setting and reconnecting to CTS but still not getting real time data. |
| [2014-05-19 07:52:55] |
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There must be a Message Log. If you do not see it, then select Window >> Reset Windows. We need to see it. We assume that the symbol is valid and for the current contract? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 08:17:22] |
| vice&virtu - Posts: 43 |
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Good morning; i have just sent a Message Log regarding no intra-day quotes this morning with euronext futures indexes. Thancks by advance for your answer hervé |
| [2014-05-19 08:27:41] |
| batman_ - Posts: 190 |
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Support, Here is the message as per your request. Software version: 1137 | 2014-05-19 03:23:48 Usage end date: 2014-06-19 | 2014-05-19 03:23:48 Enabled for: Advanced Features. | 2014-05-19 03:23:48 Enabled for: Sierra Chart Historical Data Service. | 2014-05-19 03:23:48 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-19 03:23:48 Active service: CTS T4 FIX | 2014-05-19 03:23:48 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-19 03:23:48 2014-05-19 16:23:48 Local computer clock time | 2014-05-19 03:23:48 2014-05-19 08:23:48 GMT time | 2014-05-19 03:23:48 2014-05-19 03:23:48 Time zone adjusted time | 2014-05-19 03:23:48 Time difference to server time: 1 seconds. | 2014-05-19 03:23:48 Program path: C:\SierraChart\ | 2014-05-19 03:23:48 Data Files path: C:\SierraChart\Data\ | 2014-05-19 03:23:48 OS Version Number: 6.1 | 2014-05-19 03:23:48 Checking for new symbol settings for cts | 2014-05-19 03:23:48 Symbol settings are up-to-date for cts | 2014-05-19 03:23:49 CTS FIX - Connecting to CTS Simulation server fix-sim.t4login.com:10443 | 2014-05-19 03:23:53 CTS FIX - Firm: CTS | 2014-05-19 03:23:53 Resolved address fix-sim.t4login.com to IP 74.201.6.199 | 2014-05-19 03:23:54 The network socket is connected. | 2014-05-19 03:23:54 Starting SSL connection on the socket. | 2014-05-19 03:23:54 SSL socket is connected. | 2014-05-19 03:23:55 CTS FIX: Sending the Logon message. | 2014-05-19 03:23:55 CTS FIX: Connected to data and trade server. FIX version: 4.3.4.0 | 2014-05-19 03:23:56 CTS FIX: Received Account List collateral report. | 2014-05-19 03:23:57 CTS FIX: Subscribing to account: na* | 2014-05-19 03:23:57 CTS FIX: Requesting Open Orders for account: na* | 2014-05-19 03:24:01 CTS FIX: Received Account Update collateral report. | 2014-05-19 03:24:01 Date rule based rollover from YM.20140600.CME_E to next contract occurs at 2014-06-12 | 2014-05-19 03:24:02 Checking Intraday data file for symbol YM.20140600.CME_E for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:02 Checking Daily data file for symbol YMM14 for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:02 Symbols used for YM.20140600.CME_E continuous contract chart: | 2014-05-19 03:24:02 YM.20140600.CME_E | 2014-05-19 03:24:02 YM.20140600.CME_E [CBV] Renko 1-0-1-x #2: Performing continuous futures contract back adjustment calculations. | 2014-05-19 03:24:02 Date rule based rollover from NQ.20140600.CME_Eq to next contract occurs at 2014-06-12 | 2014-05-19 03:24:03 Checking Intraday data file for symbol NQ.20140600.CME_Eq for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:03 Checking Daily data file for symbol NQM14 for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:03 Symbols used for NQ.20140600.CME_Eq continuous contract chart: | 2014-05-19 03:24:03 NQ.20140600.CME_Eq | 2014-05-19 03:24:03 NQ.20140600.CME_Eq [CBV] Renko 1-0-1-x #5: Performing continuous futures contract back adjustment calculations. | 2014-05-19 03:24:03 Date rule based rollover from ES.20140600.CME_Eq to next contract occurs at 2014-06-12 | 2014-05-19 03:24:04 Checking Intraday data file for symbol ES.20140600.CME_Eq for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:04 Checking Daily data file for symbol ESM14 for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:05 Symbols used for ES.20140600.CME_Eq continuous contract chart: | 2014-05-19 03:24:05 ES.20140600.CME_Eq | 2014-05-19 03:24:05 ES.20140600.CME_Eq [CBV] Renko 1-0-1-x #1: Performing continuous futures contract back adjustment calculations. | 2014-05-19 03:24:05 Date rule based rollover from EMD.20140600.CME_Eq to next contract occurs at 2014-06-12 | 2014-05-19 03:24:05 Checking Intraday data file for symbol EMD.20140600.CME_Eq for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:05 Checking Daily data file for symbol EWM14 for the date range from 2014-03-13 to 0 | 2014-05-19 03:24:05 Symbols used for EMD.20140600.CME_Eq continuous contract chart: | 2014-05-19 03:24:05 EMD.20140600.CME_Eq | 2014-05-19 03:24:05 EMD.20140600.CME_Eq [CBV] Renko 1-0-1-x #3: Performing continuous futures contract back adjustment calculations. | 2014-05-19 03:24:05 CTS FIX: Received Account List collateral report. | 2014-05-19 03:24:05 CTS T4 FIX - Starting real-time market data updates for: YM.20140600.CME_E | 2014-05-19 03:24:05 HD Request # 2 - Downloading Intraday chart data for YM.20140600.CME_E to the file YM.20140600.CME_E.scid. Service: cts | 2014-05-19 03:24:05 HD Request # 2 - Download start Date-Time: 2014-05-16 10:50:48.0 | 2014-05-19 03:24:05 CTS FIX Historical Data - Connecting to Historical data server fix-chart-sim.t4login.com:10443 | 2014-05-19 03:24:05 CTS T4 FIX: Sending security definition request for symbol YM.20140600.CME_E | 2014-05-19 03:24:05 CTS T4 FIX - Starting real-time market data updates for: NQ.20140600.CME_Eq | 2014-05-19 03:24:05 CTS T4 FIX - Starting real-time market data updates for: ES.20140600.CME_Eq | 2014-05-19 03:24:05 CTS T4 FIX - Starting real-time market data updates for: EMD.20140600.CME_Eq | 2014-05-19 03:24:05 CTS T4 FIX: Sending security definition request for symbol EMD.20140600.CME_Eq | 2014-05-19 03:24:05 Resolved address fix-chart-sim.t4login.com to IP 74.201.6.229 | 2014-05-19 03:24:06 CTS T4 FIX: Received matching security definition for symbol YM.20140600.CME_E. Subscribing to data. | 2014-05-19 03:24:06 CTS T4 FIX: Received 5 security definitions for underlying symbol YM | 2014-05-19 03:24:06 CTS T4 FIX: Received matching security definition for symbol EMD.20140600.CME_Eq. Subscribing to data. | 2014-05-19 03:24:06 CTS T4 FIX: Received 5 security definitions for underlying symbol EMD | 2014-05-19 03:24:06 The network socket is connected. | 2014-05-19 03:24:06 Starting SSL connection on the socket. | 2014-05-19 03:24:06 Symbol Error - EMD.20140600.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request: | 2014-05-19 03:24:06 SSL socket is connected. | 2014-05-19 03:24:07 CTS T4 FIX: Sending security definition request for symbol ES.20140600.CME_Eq | 2014-05-19 03:24:07 CTS T4 FIX: Received matching security definition for symbol ES.20140600.CME_Eq. Subscribing to data. | 2014-05-19 03:24:07 CTS T4 FIX: Received 5 security definitions for underlying symbol ES | 2014-05-19 03:24:07 Symbol Error - ES.20140600.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request: | 2014-05-19 03:24:08 CTS T4 FIX: Sending security definition request for symbol NQ.20140600.CME_Eq | 2014-05-19 03:24:08 CTS T4 FIX: Received matching security definition for symbol NQ.20140600.CME_Eq. Subscribing to data. | 2014-05-19 03:24:09 CTS T4 FIX: Received 5 security definitions for underlying symbol NQ | 2014-05-19 03:24:09 Symbol Error - NQ.20140600.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request: | 2014-05-19 03:24:09 CTS FIX Historical Data: Sending the Logon message. | 2014-05-19 03:24:09 CTS FIX Historical Data: Connected to Historical data server. | 2014-05-19 03:24:10 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-16 00:00:00 to 2014-05-16 00:00:00 (US Central Time). | 2014-05-19 03:24:10 HD Request # 2 - Total records received: 0 | 2014-05-19 03:24:11 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-17 00:00:00 to 2014-05-17 00:00:00 (US Central Time). | 2014-05-19 03:24:11 HD Request # 2 - Total records received: 0 | 2014-05-19 03:24:11 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-18 00:00:00 to 2014-05-18 00:00:00 (US Central Time). | 2014-05-19 03:24:11 HD Request # 2 - Total records received: 0 | 2014-05-19 03:24:12 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-19 00:00:00 to 2014-05-19 00:00:00 (US Central Time). | 2014-05-19 03:24:12 CTS FIX: Received Account List collateral report. | 2014-05-19 03:24:12 HD Request # 2 - Total records received: 0 | 2014-05-19 03:24:12 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-20 00:00:00 to 2014-05-20 00:00:00 (US Central Time). | 2014-05-19 03:24:12 HD Request # 2 - Total records received: 0 | 2014-05-19 03:24:12 HD Request # 2 - Requesting historical Tick data for YM.20140600.CME_E from 2014-05-21 00:00:00 to 2014-05-21 00:00:00 (US Central Time). | 2014-05-19 03:24:12 HD Request # 2 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for YM.20140600.CME_E | 2014-05-19 03:24:13 HD Request # 2 - Intraday download COMPLETE for YM.20140600.CME_E. Completion time: 8s | 2014-05-19 03:24:13 Real-time Intraday chart data file updates started for YM.20140600.CME_E | 2014-05-19 03:24:13 HD Request # 3 - Downloading Intraday chart data for NQ.20140600.CME_Eq to the file NQ.20140600.CME_Eq.scid. Service: cts | 2014-05-19 03:24:13 HD Request # 3 - Download start Date-Time: 2014-05-16 10:50:49.0 | 2014-05-19 03:24:13 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-16 00:00:00 to 2014-05-16 00:00:00 (US Central Time). | 2014-05-19 03:24:13 HD Request # 3 - Total records received: 0 | 2014-05-19 03:24:13 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-17 00:00:00 to 2014-05-17 00:00:00 (US Central Time). | 2014-05-19 03:24:13 HD Request # 3 - Total records received: 0 | 2014-05-19 03:24:13 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-18 00:00:00 to 2014-05-18 00:00:00 (US Central Time). | 2014-05-19 03:24:13 HD Request # 3 - Total records received: 0 | 2014-05-19 03:24:13 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-19 00:00:00 to 2014-05-19 00:00:00 (US Central Time). | 2014-05-19 03:24:13 HD Request # 3 - Total records received: 0 | 2014-05-19 03:24:14 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-20 00:00:00 to 2014-05-20 00:00:00 (US Central Time). | 2014-05-19 03:24:14 HD Request # 3 - Total records received: 0 | 2014-05-19 03:24:14 HD Request # 3 - Requesting historical Tick data for NQ.20140600.CME_Eq from 2014-05-21 00:00:00 to 2014-05-21 00:00:00 (US Central Time). | 2014-05-19 03:24:14 HD Request # 3 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for NQ.20140600.CME_Eq | 2014-05-19 03:24:15 HD Request # 3 - Intraday download COMPLETE for NQ.20140600.CME_Eq. Completion time: 2s | 2014-05-19 03:24:15 Real-time Intraday chart data file updates started for NQ.20140600.CME_Eq | 2014-05-19 03:24:15 HD Request # 4 - Downloading Intraday chart data for ES.20140600.CME_Eq to the file ES.20140600.CME_Eq.scid. Service: cts | 2014-05-19 03:24:15 HD Request # 4 - Download start Date-Time: 2014-05-16 10:50:49.0 | 2014-05-19 03:24:15 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-16 00:00:00 to 2014-05-16 00:00:00 (US Central Time). | 2014-05-19 03:24:15 HD Request # 4 - Total records received: 0 | 2014-05-19 03:24:15 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-17 00:00:00 to 2014-05-17 00:00:00 (US Central Time). | 2014-05-19 03:24:15 HD Request # 4 - Total records received: 0 | 2014-05-19 03:24:15 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-18 00:00:00 to 2014-05-18 00:00:00 (US Central Time). | 2014-05-19 03:24:15 HD Request # 4 - Total records received: 0 | 2014-05-19 03:24:16 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-19 00:00:00 to 2014-05-19 00:00:00 (US Central Time). | 2014-05-19 03:24:16 HD Request # 4 - Total records received: 0 | 2014-05-19 03:24:16 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-20 00:00:00 to 2014-05-20 00:00:00 (US Central Time). | 2014-05-19 03:24:16 HD Request # 4 - Total records received: 0 | 2014-05-19 03:24:16 HD Request # 4 - Requesting historical Tick data for ES.20140600.CME_Eq from 2014-05-21 00:00:00 to 2014-05-21 00:00:00 (US Central Time). | 2014-05-19 03:24:16 HD Request # 4 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ES.20140600.CME_Eq | 2014-05-19 03:24:17 HD Request # 4 - Intraday download COMPLETE for ES.20140600.CME_Eq. Completion time: 2s | 2014-05-19 03:24:17 Real-time Intraday chart data file updates started for ES.20140600.CME_Eq | 2014-05-19 03:24:17 HD Request # 5 - Downloading Intraday chart data for EMD.20140600.CME_Eq to the file EMD.20140600.CME_Eq.scid. Service: cts | 2014-05-19 03:24:17 HD Request # 5 - Download start Date-Time: 2014-05-16 10:50:49.0 | 2014-05-19 03:24:17 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-16 00:00:00 to 2014-05-16 00:00:00 (US Central Time). | 2014-05-19 03:24:17 HD Request # 5 - Total records received: 0 | 2014-05-19 03:24:17 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-17 00:00:00 to 2014-05-17 00:00:00 (US Central Time). | 2014-05-19 03:24:17 HD Request # 5 - Total records received: 0 | 2014-05-19 03:24:18 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-18 00:00:00 to 2014-05-18 00:00:00 (US Central Time). | 2014-05-19 03:24:18 HD Request # 5 - Total records received: 0 | 2014-05-19 03:24:18 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-19 00:00:00 to 2014-05-19 00:00:00 (US Central Time). | 2014-05-19 03:24:18 HD Request # 5 - Total records received: 0 | 2014-05-19 03:24:18 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-20 00:00:00 to 2014-05-20 00:00:00 (US Central Time). | 2014-05-19 03:24:18 HD Request # 5 - Total records received: 0 | 2014-05-19 03:24:19 HD Request # 5 - Requesting historical Tick data for EMD.20140600.CME_Eq from 2014-05-21 00:00:00 to 2014-05-21 00:00:00 (US Central Time). | 2014-05-19 03:24:19 HD Request # 5 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for EMD.20140600.CME_Eq | 2014-05-19 03:24:19 HD Request # 5 - Intraday download COMPLETE for EMD.20140600.CME_Eq. Completion time: 2s | 2014-05-19 03:24:19 Real-time Intraday chart data file updates started for EMD.20140600.CME_Eq | 2014-05-19 03:24:19 Socket closed. No error. | 2014-05-19 03:26:19 SSL shutdown indicates not able to send 'close notify'. | 2014-05-19 03:26:19 The SSL socket was shut down. | 2014-05-19 03:26:19 The SSL socket object has been freed. SSL state is now disconnected. | 2014-05-19 03:26:19 Socket has been shutdown and closed. | 2014-05-19 03:26:19 CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-05-19 03:26:19 CTS FIX Historical Data: Disconnected. | 2014-05-19 03:26:19 |
| [2014-05-19 08:30:00] |
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In response to post #5 about the Euronext futures, we are working on the problem. Give us about three more minutes to resolve it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-19 08:30:25
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| [2014-05-19 08:44:03] |
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In response to post #5 about the Euronext futures indices, we discovered the reason for the problem. There are 2 issues. One of them is resolved. Update the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Be sure to reconnect to the data feed after updating the symbol settings. There is another issue on the server side involving the entitlement for this exchange. This will be resolved in a few hours. We apologize for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 08:48:53] |
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In response to post #6 about the CTS market data, you need to ask your broker about this: Symbol Error - ES.20140600.CME_Eq is unknown, unavailable, or improperly formatted. CTS FIX: Received market data reject request: | 2014-05-19 03:24:08 Something wrong with the authorization for your account. This is the brokers responsibility to help you. Please contact them. We only posted one of the messages, but the other symbols are having a similar problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 15:12:36] |
| vice&virtu - Posts: 43 |
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Hello again, So i believe for today there are no more possibilities to get the intra-day Euronext futures indexes regarding European end-time cash session . By the way, yerstaday when i have subscribed the market feed fees, strangely the agreement bottom did not appear before several attempts and then the proratised 35usd/month where registered twice. Could you please refund my "add credit" about 16usd to regularise the case. Regards, hervé |
| [2014-05-19 17:07:59] |
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User47346, In response to post 10, we will issue a credit for this. We will see why you were charged twice. The Euronext futures indices is now working. But the historical data is incomplete but we will be patching it at the end of the day today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 05:56:21] |
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The Euronext futures indices exchange is now all ready. We do apologize for the problem yesterday. We are going to be monitoring it this morning.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 06:13:39] |
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The historical data for Euronext futures indices has been completely reloaded. So in your Euronext charts, we recommend re-downloading with Edit >>Delete All Data and Download. You only need to do this once per symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 06:57:13] |
| vice&virtu - Posts: 43 |
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Good morning, i have "deleted all data and downloaded" on all my charts and different Euronext indices futures symbols but then still no real time intra-day quotes for BEM14, AEM14, MXM14, PQM14 and no historical intra-day for BEM14 and PQM14. I have sent a log message. thanks |
| [2014-05-20 07:08:15] |
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We see the problem. We are fixing this now. Checking into why there is no data for BEM14 and PQM14, will take a little longer. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-20 22:52:50] |
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We have an answer now about: BE PQ This is what we are told by the data provider: We do not have access to the following futures on EuroNext Indices. It is a different feed from what we can easily get in the US. BE (BEL 20 futures) PQ (PSI 20 futures) This was a misrepresentation because the symbols are included in the symbols file. So let us know if you want a refund on the exchange fee. And we will do our best to get that for you. Or maybe a partial refund. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-20 22:53:39
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| [2014-05-27 15:47:58] |
| vice&virtu - Posts: 43 |
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Hello, I am surprised and a bit frustrated not to have the four Euronext futures indexes indeed. I find it strange from Euronext such a complication to get their 4 futures indexes! . Maybe you should clarify it now when we fill the data feed fees page because it seems even you were not aware of this aspect of your package. Anyway i accept a partial refund( i think 50% is honest? )and i thank you for this spontaneous proposal but i would like to understand if the price of 57.75 usd for this feed will remain the same regarding the fact it is only for two futures indexes instead of 4? Let me know please your clarification. By the way the feed connection is broken from 45minutes now and i have sent you a log description Regards hervé |
| [2014-05-27 16:47:11] |
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We will work on the refund for you. The data feed has been restored. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-27 16:47:23
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| [2014-05-31 22:06:30] |
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Maybe you should clarify it now when we fill the data feed fees page because it seems even you were not aware of this aspect of your package.
This has been clarified through the symbols you find in File >> Find Symbol when using the SC Exchange Data Service. Perform a full reset of the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#FullResetSymbolSettingsSteps The other symbols have now been removed. Anyway i accept a partial refund( i think 50% is honest? ) i would like to understand if the price of 57.75 usd for this feed will remain the same regarding the fact it is only for two futures indexes instead of 4? Let me know please your clarification. We have not had an answer on this, but we have to assume that it will remain at this price.Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-31 22:08:01
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