Support Board
Date/Time: Tue, 26 Nov 2024 20:16:58 +0000
Post From: No real time data after renewing usage time
| [2014-05-19 08:44:03] |
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In response to post #5 about the Euronext futures indices, we discovered the reason for the problem. There are 2 issues. One of them is resolved. Update the symbol settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Be sure to reconnect to the data feed after updating the symbol settings. There is another issue on the server side involving the entitlement for this exchange. This will be resolved in a few hours. We apologize for that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |