Home >> Support Board

Support Board

Date/Time: Sun, 16 Mar 2025 00:00:21 +0000

How to Post a Message for Support

Sierra data download issue.

View Count: 535

[2022-07-29 17:55:18] #1 [Go To First Post]
User92573 - Posts: 548
Dear Support I'd be grateful for your assistance with the following. I cannot seem to correctly limit or select, the correct data parameters for, in this example Tesla. I realise this is not my main platform (i.e., current SC version) but I cannot update this PC quite yet. At this time I have various RT data feeds from Sierra but I wanted to run over some Stocks. In this instance I am trying to download Tesla but no matter what I do it downloads different date parameters. Please see attached images. I'm sure it's something I'm doing but I've not had issues in the past. Many thanks.


Sierra Data Download issue.jpg / V - Attached On 2022-07-29 17:51:18 UTC - Size: 580.11 KB - 107 views

[2022-07-29 18:57:29] #2 [Go To First Post]
John - SC Support - Posts: 38678
The one thing we see that is that Chart #1 is being referenced by Chart #2. So the first thing to check is what is that reference and is it causing an issue. Check your studies to see if there is one that references Chart #1 and remove/hide that study and see what happens. Otherwise, we would need to get a copy of your Chartbook and see if we can reproduce what you are seeing. Refer to the following for how to attach a file: https://www.sierrachart.com/index.php?page=PostingInformation.php#AttachFile For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-07-30 09:03:31] #3 [Go To First Post]
User92573 - Posts: 548
Hi John Thank you for the reply. I've now re-run the download on both platforms this time with a new chartbook and single chart, no studies loaded and the .scid file deleted prior to restarting Sierra/downloading. Both platforms, one using an older version and the other with V2416 both give me the same issue. I've attached composite images taken on both platforms which I hope will help. Many thanks.


Attachment Deleted. Sierra Data Download issue 2.jpg / V - Attached On 2022-07-30 09:02:47 UTC - Size: 475.79 KB - 125 views Sierra Data Download issue 3.jpg / V - Attached On 2022-07-30 09:02:55 UTC - Size: 522.69 KB - 111 views

[2022-07-30 10:14:17] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Do not provide any more screenshots. Those are just too confusing. We do not need the Chartbook either. The chart references are also irrelevant. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data If you want to limit the amount of data downloaded, refer to this particular setting: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-30 10:14:32

[2022-07-30 16:12:11] #5 [Go To First Post]
User92573 - Posts: 548
Sorry, have you read this and looked at it. I'm absolutely amazed you can't understand it and find it confusing - John didn't. What's so hard for you to understand? Irrespective of the machine or software version the data download settings are being ignored - as you'll see quite clearly in the images which by the way were meant to help you. Your links are a complete waste of time. The first one is wholly inappropriate and the second doesn't help at all. I've deleted all data and download as I mentioned in my easy to follow images - as well as following the instructions: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Downloading/Viewing More Historical Intraday Data Instructions to Download/View More Historical Intraday Data. Neither platform or software version is recognising the data limits. After being a client for more than decade I think I deserve better assistance and a better reply. In short can you help with this issue as I don't want a multi gigabyte scid file.

[2022-07-30 16:46:49] #6 [Go To First Post]
User92573 - Posts: 548
Still not working as expected but here is a further update as I try everything I can think of. Using the "Intraday data editor" Go to Date-time >> Date 2020-01-01 >> Time 00:00:00 Again using "Intraday data editor" >> Delete and Download Data From Current Position to End "... Which should be the Go to Date-time but isn't" Once again, it downloads the whole file back to 2012 approx. 3.57 GB So, I've run out of things to test. I just cannot seem to restrict the Intraday download to encompass 2020-01-01 to current data/time. That's it in a nutshell - no images just an explanation of my ongoing attempts to solve this. Please show me where exactly I am going wrong. If it's paid support so be it but I need a specific solution not just a hyperlink. Many thanks.

[2022-08-01 07:32:07] #7 [Go To First Post]
User92573 - Posts: 548
I get the intraday days to download is 3650 (10Y) but surely I don't want to change this as it's not a restriction on all of the contracts I monitor - just 20 or so stocks I'd like to evaluate. Hence I don't think the way to address this is via the global data settings? I'd be grateful for clarification on whether changing this setting will impact already downloaded scid data files - or just any new symbols that are being downloaded with the reduced intraday days to download setting. Obviously I'd want to reset it to default 3650 after downloading hopefully without impacting current symbol data parameters. Maybe that's the question. Many thanks. Date Time Of Last Edit: 2022-08-01 07:39:46

[2022-08-01 07:40:23] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18794
Once again, it downloads the whole file back to 2012 approx. 3.57 GB This cannot be true. The historical data download will start at that Date-Time. The existing data before that Date-Time already in the file will remain. Hence I don't think the way to address this is via the global data settings? I'd be grateful for clarification on whether changing this setting will impact already downloaded 'global' data files - or just any new symbols that are being downloaded. Obviously I'd want to reset it to default 3650 after downloading hopefully without impacting current symbol data parameters. The only way to control this is through that global setting. Refer to: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload Existing data files will be unaffected. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-08-01 07:49:04] #9 [Go To First Post]
User92573 - Posts: 548
Aha .. light bulb has come on. I misunderstood it completely. The term global was throwing me. All makes sense. Silly mistake on my part but honestly, great help! Many thanks for staying with the post to clarify.

To post a message in this thread, you need to log in with your Sierra Chart account: