Support Board
Date/Time: Sat, 15 Mar 2025 16:05:26 +0000
Various questions
View Count: 655
| [2022-07-25 21:25:53] |
| maxm1987 - Posts: 119 |
|
Hello there. I linked my SC platform to a rithmic paper trading account in the process of being funded by a prop firm. For some reason I heard from another user that I still need to subscribe to Denali data, is this correct? If so could you briefly explain why as my impression was that I get data through rithmic. Also in this regard, is there any other cost like routing that I can deactivate now that Im on rithmic? Last but not least, when my charts reloaded connecting to rithmic data one chart should display the data from 2020-07-13 (starting value for date range). However, and here I attached a screenshot, there is a gap between 2020-9-17 and 2022-6-13. Is this due to faulty rithmic data? I could I correct that? Kindly. |
 Unbenannt.PNG / V - Attached On 2022-07-25 21:19:01 UTC - Size: 148.06 KB - 103 views |
| [2022-07-25 22:06:26] |
| John - SC Support - Posts: 38678 |
|
Rithmic data only has a limited amount of historical data (about 5 days). Therefore, if you need data from more than 5 days prior, then you will not get that data from Rithmic. Refer to the information here: Rithmic Trading Platform Service: Rithmic Support Policy Given the above information, we recommend using our Denali Exchange Data Feed, although if you require data from the CME Group, then you need to understand the requirement that you have a live, funded, futures trading account to which you can connect your Sierra Chart software in order to qualify for the non-professional exchange fees. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges If you do not have a live, funded, futures trading account, then we recommend the following solution: Easy Solution to CME Funded Trading Account Requirement Once you have the above worked out, then you can activate the Denali Exchange Data Feed for the CME Group data by following the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-26 07:33:10] |
| maxm1987 - Posts: 119 |
|
Hello there, first of all thank you for your quick comments. Although you laid everything out, I´m left with a lot of questions: 1) in the links you sent, there is the term "live funded trading account" mentioned couple of times. I have an account with Interactive Brokers. Does this count as a "live funded trading account"? Will this account help me in any way to use the Denali data if I want to trade through Rithmic? I´m asking bc in the intstructions you sent it says "If you are using services like Top Step Trader, Earn 2 Trade, One Up Trader, LeeLoo, UProfit, and other trading evaluator accounts, you must use the Easy Solution method to authorize the real-time data from any or all of the CME Group of exchanges at the nonprofessional exchange fees, if you have no other live funded trading account you can connect Sierra Chart to. Am I correct that with IB I have another funded trading account? Currently, I am trying to get funded with APEX from which I have my rithmic credentials. I just dont see yet if and how Interactive Brokers, Rithmic and Denali Data are interconnected. 2) In the links you sent you mention I could open an account with Stage 5 or Edge Clear. I did not understand if that is necessary for me if I have a funded account with IB. 3) In the links you mention that when not having a funded account (which I still dont understand if I have with IB) data would cost 62.40 USD per month for CME E-mini and E-micro contracts. How would I go about activating this service at this price for my account? Thank you for laying everything out in the provided links but I´m still a bit clueless. Ultimately I just want to use Apex with rithmic, use SC as a charting platform and have reliable data. Kindly |
| [2022-07-26 10:13:01] |
| |
|
1. Yes this will work. Instructions to connect to it: Interactive Brokers Trading Service 2. The Interactive Brokers account will work. 3. You do not need to pay this since you have an Interactive Brokers account. You only need to pay the nonprofessional fees. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-26 10:13:28
|
| [2022-07-26 13:00:33] |
| maxm1987 - Posts: 119 |
|
Thank you as always. But what would my setup be? I used to trade via IB recently using Denali and SC. The IB Account is my private account. Now I switched over to Apex and my understanding is that u depend on the rithmic account they set up for me. I logged out of my IB account in Sierra Chart to log in with my rithmic credentials. From this point on I’m not receiving Denali data. If you say I can stay with IB, how would I trade through rithmic (which I need to bc rithmic is linked to apex). IB and Rithmic exclude one another as I can only log in with one account. |
| [2022-07-26 13:49:52] |
| |
|
Based upon what we see you should be receiving data through the Denali Data Feed: From this point on I’m not receiving Denali data.
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. IB and Rithmic exclude one another as I can only log in with one account. You can install another copy of Sierra Chart to use with Interactive Brokers:Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-26 13:50:11
|
| [2022-07-26 16:49:52] |
| John - SC Support - Posts: 38678 |
|
If you are not actively trading the IB account, then you would just need to connect to it once a month by changing your service settings. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees Otherwise, if you are trading both the IB account and the prop firm, then it is best to do the 2 installations as noted above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-26 20:10:43] |
| maxm1987 - Posts: 119 |
|
Thank you. I still dont get it. Let me provide another screenshot. Before switching to Apex and Rithmic I had IB as a trading service. My understanding is that here I had Denali for Data. All data was perfect. Now as seen in the screenshot I needed to select rithmic and my username and PW for trading AND DATA. As you can see in the screenshot as well I am missing a lot of data points. Hence, my assumption is that data is not provided my Denali but by Rithmic. I still dont understand how i can use Denali data again. I trade the ES and the MES exclusively. When I disconnect and then reconnect to data services it´s just giving me the data that has the missing data points as shown in the screenshot. |
| Unbenannt.PNG / V - Attached On 2022-07-26 20:04:08 UTC - Size: 130.66 KB - 95 views |
| [2022-07-26 20:47:45] |
| John - SC Support - Posts: 38678 |
|
Keep in mind that Sierra Chart is setup to look to get the data from us first, and then, if you are not setup to get it from us, to look to your trading service for the data. In your case, you are setup properly to get the data from our Denali feed. And the data in the chart that you show is from our Denali feed, as we see the notation [M] after the symbol in the program header. If you are missing any data, then follow the instructions at the following link to redownload any missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Or, you can delete and download specific contracts by following the instructions at the following link: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data ---- Again, you are setup to get the Denali data because the last time you connected to your IB account, it validated you through August 18, 2022. You can view the verification date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges As mentioned above, if you are going to continue to trade with IB separately, then you will need a second installation, and that verification date will automatically shift each time you connect. But, if you are not going to trade the IB account very much right now (but you still have the account), then as August 18, 2022 approaches, you will need to connect your Sierra Chart software to your IB account in order to verify your status as a non-professional in order to continue to get the CME Group data at the non-professional rate. This is something you will need to do at least once a month to continue to verify your account. Refer to the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-27 06:02:56] |
| maxm1987 - Posts: 119 |
|
Thank you - that clears it up for me. I wasn’t aware that data is still coming through Denali since you have some backend priority. And since the data was faulty I didn’t expect the data was coming from you. Now after reload everything works. Only question left is this: when I connect to my IB account and then back to rithmic, won’t this cause all of my charts to reload which takes quite some time? When I switched over to rithmic in the first place all my charts were reloaded (since they were reloaded with faulty data I assumed data is from rithmic). I’m just wondering if chart reload is a common thing when switching to a different account and how I could prevent that. |
| [2022-07-27 18:00:29] |
| |
|
Instead of doing it this way: Only question left is this: when I connect to my IB account and then back to rithmic, won’t this cause all of my charts to reload which takes quite some time? Install a second installation to connect to your Interactive Brokers account: Using Multiple Data and Trading Services at the Same Time Yes it would happen if the symbols are translated in the charts: I’m just wondering if chart reload is a common thing when switching to a different account and how I could prevent that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-27 21:26:05] |
| maxm1987 - Posts: 119 |
|
hi there so I think I managed to install the second instance and connect to IB (see screenshot). can you check on your side if i did it correctly and that you have me now registered with a second account so the issue is solved? do I still need to log in with this second SC instance once a month or is it redundant? Thanks |
| Unbenannt.PNG / V - Attached On 2022-07-27 21:23:37 UTC - Size: 51.42 KB - 99 views |
| [2022-07-27 21:50:11] |
| John - SC Support - Posts: 38678 |
|
The information you show in the attached image looks correct, but we are not showing a connection to IB yet. Is the IB software running on that computer to connect to it? Make sure you go through all the instructions for that installation to connect to IB. You will find the instructions here: Interactive Brokers Trading Service: Setup Instructions If you are not starting the installation of Sierra Chart that connects to IB every day, then you will need to start it and make the connection at least once a month. You can view the verification date for your account at the following link, which, if it is set to 30 days forward, then you made a proper connection: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: