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Date/Time: Sat, 15 Mar 2025 22:37:46 +0000



Post From: Various questions

[2022-07-26 13:49:52]
Sierra Chart Engineering - Posts: 104368
Based upon what we see you should be receiving data through the Denali Data Feed:
From this point on I’m not receiving Denali data.


Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.

IB and Rithmic exclude one another as I can only log in with one account.
You can install another copy of Sierra Chart to use with Interactive Brokers:
Using Multiple Data and Trading Services at the Same Time
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-07-26 13:50:11