Support Board
Date/Time: Sat, 15 Mar 2025 22:37:46 +0000
Post From: Various questions
| [2022-07-26 13:49:52] |
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Based upon what we see you should be receiving data through the Denali Data Feed: From this point on I’m not receiving Denali data.
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. IB and Rithmic exclude one another as I can only log in with one account. You can install another copy of Sierra Chart to use with Interactive Brokers:Using Multiple Data and Trading Services at the Same Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-26 13:50:11
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