Support Board
Date/Time: Sun, 16 Mar 2025 00:00:23 +0000
Post From: Various questions
| [2022-07-26 20:47:45] |
| John - SC Support - Posts: 38678 |
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Keep in mind that Sierra Chart is setup to look to get the data from us first, and then, if you are not setup to get it from us, to look to your trading service for the data. In your case, you are setup properly to get the data from our Denali feed. And the data in the chart that you show is from our Denali feed, as we see the notation [M] after the symbol in the program header. If you are missing any data, then follow the instructions at the following link to redownload any missing data: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Or, you can delete and download specific contracts by following the instructions at the following link: Continuous Futures Contract Charts: Re-Downloading Continuous Futures Contract Data ---- Again, you are setup to get the Denali data because the last time you connected to your IB account, it validated you through August 18, 2022. You can view the verification date at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges As mentioned above, if you are going to continue to trade with IB separately, then you will need a second installation, and that verification date will automatically shift each time you connect. But, if you are not going to trade the IB account very much right now (but you still have the account), then as August 18, 2022 approaches, you will need to connect your Sierra Chart software to your IB account in order to verify your status as a non-professional in order to continue to get the CME Group data at the non-professional rate. This is something you will need to do at least once a month to continue to verify your account. Refer to the instructions here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |