Support Board
Date/Time: Sat, 01 Mar 2025 16:22:52 +0000
Wrestled with Rithmic data for three days now - still having issues.
View Count: 1121
| [2021-10-08 20:43:32] |
| Drew1904 - Posts: 26 |
|
So I made the jump to SC early this week and unfortunately I still can not get reliable data for the charts. It's specifically /ES. And I've done everything I know how to independently but today I'm throwing in the towel. I'm using Rithmic with Denali as a back up and Over the past few days I was getting charts with large chunks of data missing. Specifically in ES around the time of contract roll. From about 09/10 till now there would either be very large gaps on time charts or extremely large bars in tick charts. I searched Youtube, Futures.io, and obviously here. I went through the entire troubleshooting post and yesterday/last night/into today i thought i had it figured out. So, a couple things on my end. MY internal clock for my computer was off by about .5 on average. Ran as admin and it fixed it. Second is I think there's some sort of miscommunication between SC and Rithmic on.. something, i'm not sure where. Again, i've gone through and reversed and gone through all the trouble shooting steps for days now. Today at around 14:00 my ES charts just stopped updating. This was on both NQ and ES. Last night/this morning my work around was literally having to manually, utilizing the 'Delete and download' and 'edit/delete and download', load in either days or weeks at a time. It's almost as if the files or packets or wherever were being stripped off because I was importing too much data at a time. Ok, noted. But now even when trying to download anything it's just getting stuck on "downloading historical data. Bars may not appear until done". The current /ES chart looks as such - http://www.sierrachart.com/image.php?Image=1633725104496.png Obviously something is getting confused around contract roll. But this is not consistent. And it's not consistent across markets either. As i can go into file - upload intraday chart and then get this: http://www.sierrachart.com/image.php?Image=1633725261523.png That SS also has 'show contract roll' dates. What moved the needle for me last night was actually disabling the disabling the custom symbol settings function in the global symbol settings. I reenabled it again after i started having issues and it sent the message log into a flurry of activity. But now i'm back to square one. And again, the issue currently is i'm stuck on "downloading historical data". I was/am using 'continuous futures contract - data rule rollover, back adjusted' as that's what got me some progress earlier in the week. But, now when I try and reload intraday data the above happens. It seems as if some of the data is getting corrupted coming across from Rithmic. Am I on the right track? I've abstained from playing around in the contract settings in global symbol settings as of yet. But i have a feeling one simple thing there will probably alleviate most of this. I'm pretty depserate for help on this because i want to use SC to trade and i was out almost the entire back half of this week because i was not confident executing trades through the platform, even if it is through a funded trader program. Another note is that i've been having consistent issues with Rithmic and SC talking when it comes to orders as well. With Rithmic refusing to update orders, or even show correct values. That portion is going both ways, as SC is getting out of sync with the actual order flow. Help, please. |
| [2021-10-09 01:27:10] |
| |
|
I still can not get reliable data for the charts. You are using Rithmic market data, an external service, and we do not provide support for that.And you are not using the Denali Exchange Data Feed. Use the Denali Exchange Data Feed only: Denali Exchange Data Feed Let us know if you need any help setting that up. Your problems will then be solved. You can see our perspective. You have written this entire post taking your time and our time and making us look poorly. Why would we even bother supporting external data at all? It makes utterly no sense at all. None at all. And that is why we are gradually phasing other sources of data out. It would have been done years ago if it were not for CME market data policy. And for trading, use our new direct CME order routing: Sierra Chart Teton Futures Order Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-09 01:37:25
|
| [2021-10-09 03:11:22] |
| Drew1904 - Posts: 26 |
|
Haha hey bud. I'm on your guys' side. I think the state of the industry in terms of convolution is absolutely astounding. And with that i'm still grasping everything. Over the course of a week I've signed up for a demo, activated my account, filled out the paperwork for Stage 5 today, and plan on using your Direct Order Routing as soon as the dust has settled. I activated/upgraded my account to receive the feed an hour or two ago. I actually fell down the rabbit hole since my OP and downloaded a second instance, filled out all the CME paperwork, and activated live data/DOM for CME. It's just my brain was melted trying to figure this all out. You guys have done an almost perfect job and execution of support without having to actually support in terms of all the collateral you have for literally any question i could think of. I'm not mad or upset. Nor was i attempting to make you or SC look bad. I just want things to work, and i understand that SC stand alone is a well oiled machine, it's the outside influences that make your jobs tough. But, along with the general learning curve stepping into SC having the data issue has made it that more frustrating. I plan on moving my account with Tradovate over to Stage 5 here shortly but in the meantime I do have a funded trader account that was plugged in with NinjaTrader with a free license. And i'd still rather use SC. So, just so i'm clear - When you say use the Denali Exchange Data Feed only i can still plug into Rithmic for the funded account and use the Denali feed for data, correct? Would i set that per symbol in the global settings symbol options? Or do i need to log in with the SC feed, download, and then load into the Rithmic feed for trading? I was reading a thread earlier where someone had mentioned if you have two instances up it pulls from both feeds. Can you confirm? Thanks in advance |
| [2021-10-10 14:07:09] |
| John - SC Support - Posts: 38292 |
|
In general, Sierra Chart is setup to allow you to get data from us (through our Denali Exchange Data Feed and/or our Sierra Chart Exchange Data Feed) and allow you to trade with whatever trading service is defined in the Data/Trade Service Settings >> Current Selected Service. This is done by first looking to see if you are signed up for real-time data from us, and if not, then we default to looking for data from your trading service. Therefore, since you have a funded trading account, you can qualify for the lower-priced non-professional exchanges from the CME Group. You just have to ensure that you connect to that live account at least once a month to verify that it exists. Or, if you are connected at all times, as you are trading with it, then there is nothing more you need to do. Refer to the following for more information about connecting once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The one item we want to point out with the data feeds, is that you are only allowed to get 2 connections to the same computer simultaneously. But you can not get data to two different computers simultaneously. Refer to the information here: Denali Exchange Data Feed: Connections It sounds like you have setup Sierra Chart to have two different installations in order to connect to different accounts on the same computer. If this is correct, then you will be fine with the Denali Exchange Data Feed sending data to both installations at the same time. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-10 21:37:58] |
| Drew1904 - Posts: 26 |
|
In general, Sierra Chart is setup to allow you to get data from us (through our Denali Exchange Data Feed and/or our Sierra Chart Exchange Data Feed) and allow you to trade with whatever trading service is defined in the Data/Trade Service Settings >> Current Selected Service.
This is done by first looking to see if you are signed up for real-time data from us, and if not, then we default to looking for data from your trading service. Therefore, since you have a funded trading account, you can qualify for the lower-priced non-professional exchanges from the CME Group. You just have to ensure that you connect to that live account at least once a month to verify that it exists. Or, if you are connected at all times, as you are trading with it, then there is nothing more you need to do. Refer to the following for more information about connecting once a month: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees The one item we want to point out with the data feeds, is that you are only allowed to get 2 connections to the same computer simultaneously. But you can not get data to two different computers simultaneously. Refer to the information here: Denali Exchange Data Feed: Connections It sounds like you have setup Sierra Chart to have two different installations in order to connect to different accounts on the same computer. If this is correct, then you will be fine with the Denali Exchange Data Feed sending data to both installations at the same time. Hi John, Thanks for your reply earlier. But unfortunately I'm still having issues. The charts are still populating with missing data. I have the exchange feed running on a separate, independent instance. How do i rectify?? Thank you in advance. |
| [2021-10-10 22:17:26] |
| |
|
This is the problem: Verified trading account ending date: 0000-00-00 You are still not receiving any data from the Denali Exchange Data Feed: The reason you are not getting real-time or historical data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: